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Reward Gateway's employee engagement platform brings strategic recognition, communications, employee surveys, and discounts together in one unified solution for companies across industries.
Companies that want a modern performance management solution that their employees will love using.
In the first instance, It was provided as a flexible benefit as people can select what they want from it, but also for recognition (e-cards and instant reward).
The reporting is a bit hit and miss, the data is there the reports just don't run sometimes.
This is the most influential software for legends because it brings strategic recognition and communication among employees.it is the most guaranteed way to great team work.
No major dislikes, a few teething issues but these were resolved quickly by Xexec.
Xexec Applause was recently rolled out at my company to encourage recognition of employees and colleagues in a new and improved format which makes it easier to reward and praise colleagues.
Again, we've brought this to the team over a dozen different times over our usage of the platform and have never gotten a satisfactory answer on why their product is faulty almost half the time.
Flexible, easy to use with a great app. Our colleagues engage with this software more than any other Benefit offering we have.
Some products are not as smooth to use - SmartBlogs; we have' Manager' and 'All' smart blogs, sometimes one message needs to go to both but there is no way just to tick a box on the platform.
What I enjoy most about Lattice is the ability to automate things. As a smaller HR team, it is great to utilize a platform that can perform tasks and streamline them.
In some cases, this lack of flexibility risks having the reviewer decline the review entirely.
Fantastic - everyone from tech support to our implementation team, customer success representative are so helpful.
It seems quite limited to me in terms of features and rather bland. I don't see how this software stands out.
We also use it to get a better human management: getting to know each other to really admin things. They also have a very good customer service AND their webinars are amazing.
Clunky, hard to use software for small teams/orgs.
They continue to make great improvements and the tools keeps getting better and better. The performance review process is great and very customizable.
It makes actionable steps from feedback difficult to find.
Cassandra: Hi, I'm Cassandra. I'm a senior human resources manager. I'm in a small to medium company and I give Reward Gateway a four. I found out about Reward Gateway at the SHRM National Convention in the vendor hall, and I thought that it was a very well-thought-out and easy reward system and would really work out for our organization. We chose Reward Gateway because of their customer service model. We also chose them because of their selection of rewards offered, and we chose them because they could integrate with our HRIS, as well as we could do our own swag store with them. Getting started with reward Gateway was very easy. We pretty much only had to have an Excel spreadsheet and upload that, and they did everything on the backend, so it was a very easy lift on our end. The advice I would give is to make sure you understand how the invoicing system works versus giving out rewards so that you don't run out of money before you're invoiced.
Lucien: My name is Lucien. I'm the VP of Go To Market. The company is Liven, which is a 200-employee company in Australia. And I would give Lattice a four out of five. So prior to Lattice, we were using a tool called Officevibe, and Officevibe is a fantastic tool for poll surveys, but we really wanted more functionality and features. A number of things that we wanted to do in the business, like one-on-ones and performance reviews, weren't in Officevibe at that time, so that prompted us to start looking into the market and understanding tools that had a poll survey capability but, in addition to that, had additional functionality specifically around performance management and one-on-one management. The primary reason we chose Lattice is that Slack is actually a lead investor in the platform. The reason that that's important for us is Slack and Lattice built a fantastic Slack integration. So when we're bringing technology into our business, obviously Slack is our digital town hall, so to speak, and our employees are in there every day, so we always want to ensure that a platform builds a Slack integration that enables our employees to not have to leave Slack but still be able to use the tool. So that's the primary reason that it won over a number of platforms with similar functionality. And then, as I said, we were looking in the market for performance management and one-on-ones, and Lattice had both of those features, and those features were very strong. When we brought Lattice into the business, I have to admit it was quite challenging, and the reason for that is that it just requires a lot of change management. So we brought in the technology really excited about what it could do, but if your company isn't doing one-on-ones effectively, then, of course, the tech isn't ever going to be used to its full extent. So the pulse surveys were fantastic. We plugged those in, and they were going straight away, and we were gathering feedback like we were previously, but the performance management features really required us to circle back and start implementing change management strategies with our employees to make sure they understood the impact and importance of doing the things that we wanted them to do before, of course, using Lattice to make those things better. So the tool itself is very usable. Again, the integration to Slack makes it a real game-changer, but the change management piece is something that we underestimated when we brought in the tool. If you're thinking about getting Lattice for your business, I do think it's a fantastic tool. What I would say, and this is really important for businesses that have used pulse surveys before and really value the qualitative data side of things. So with Officevibe, the tool we used prior to Lattice, it actually had a fantastic mechanism for prompting feedback. So what I mean by that is not only scoring five out of five for are you happy, but prompting a response. And actually, inadvertently, a challenge that we didn't see initially with Lattice was because the Slack integration was so seamless, so well-built, it was almost too easy to finish, and what ended up happening is we had a lot less qualitative feedback from our pulse surveys. We had a lot of data and a lot of dashboards, but we didn't have the qualitative feedback that we actually thought was incredibly valuable to understand, "Okay, well, this is the number, but what are the exact reasons, and then how can we follow up with that person on those particular reasons?" So my advice to anyone looking to bring Lattice into the business, brilliant for performance management. I know that the HRIS is being built and deployed as well, which is great, but on the pulse survey side, if you value qualitative feedback, just make sure you take that into consideration because, again, that's something we didn't necessarily think at the beginning and over time it did prompt us to consider whether we go back to Officevibe just purely because of the value of the social listening of our employees.
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