--- title: "Compare ConnectWise Automate vs NinjaOne 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare NinjaOne and ConnectWise Automate based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/142789-184229/ConnectWise-Automate-vs-NinjaOne" page_type: "comparison" language: "en" --- # NinjaOne vs ConnectWise Automate Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NinjaOneConnectWise Automate2/4 selected [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.2 (145)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) [## NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [298 reviews](#user-reviews) Positive 289 Neutral 5 Negative 4 [## ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.2 (145)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) Starting Price Contact vendor Value-for-Money 3.9 Functionality 4.4 Ease of Use 3.7 Customer Service 3.7 Reviews Sentiment Based on [145 reviews](#user-reviews) Positive 113 Neutral 21 Negative 11 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,983 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Patch Management 4.4 Server Monitoring 4.7 Security Tools 4.3 Remote Access/Control 4.8 Real-Time Monitoring 4.6 71%Fit Missing features Feature ratings Patch Management 4.0 Server Monitoring 4.8 Security Tools NA Remote Access/Control 4.6 Real-Time Monitoring 4.5 User satisfaction User satisfaction 4.7 User reviews[298](https://www.capterra.com/p/184229/NinjaOne/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.6 Customer support 4.7 User satisfaction 4.2 User reviews[145](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) Ease of use 3.7 Functionality 4.4 Value for money 3.9 Customer support 3.7 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for MSPs of all sizes and internal IT teams in midsize to enterprise organizations. Best for Designed for IT service providers and managed service providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more. ## User reviews Pros & cons JD Josh D. IT Support Engineer > "The strong remote access tools, automation capabilities, alerting and responsive support make it a reliable solution for day-to-day IT operations. While some..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7180799) BH Bradley H. Head of Managed Services > "Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running,..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7160504) RW Rich W. Executive Director > "Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7144382) EK Eric K. Owner > "I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7013710) JD Josh D. IT Support Engineer > "Ticket management is well integrated and helps keep support work organised, while customer support is generally very responsive and helpful when issues do arise." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7180799) SG Stephen G. IT Manager > "I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7040627) Bobby A. Technical Support > "Overall, our experience with NinjaOne has been very positive. Since moving over from Kaseya’s stack in February 2025, our team has had a much easier time..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7157139) ER Ethan R. IT Technician > "Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004704) ET Eldho T. battery test tecnition > "The HTML5-based user interface is highly responsive, allowing technicians to move quickly between dashboard" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7149593) KC Kevin C. IT Intern > "Some cons of NinjaOne are its limited integration options, feature gaps, and it's a little pricey." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6621839) NO Nelson O. IT Systems Administrator > "The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply,..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7109421) JH James H. IT Infrastructure Manager > "We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004691) BH Bradley H. Head of Managed Services > "Ninja nails all the fundamentals perfectly, and then you get onto the more advanced features which are all thoughtful changes with MSP's pains are the forefront..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7160504) Kevin Y. Managing Director > "However the solution was expensive with no remote support or helpdesk features in the standard license." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6799082) DN David N. IT Operations Manager > "Overall NinjaOne is a really cost efficient RMM solution for you to monitor and manage either your Windows or macOS devices." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614) RW Randal W. Managing Partner > "I did wish we could reset some of the alerts, especially on computers that have been offline for a while." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004714) DN David N. IT Operations Manager > "It covers operating system and 3rd party apps and is pretty granular with how you can schedule patches." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614) JH Joe H. Operations Director > "It can become a little pricey if you have many users or a low number of users but very endpoint heavy." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6513916) JK Joe K. System Administrator > "It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7006437) WM Will M. Manager > "There are a few item you can automate but it just causes more of a headache when doing so" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6788570) PW Palash W. Operations Consultant > "The ability to monitor, manage, and patch devices remotely without complicated setups has saved us time and headaches. While the ticketing system and..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6729290) EE Ed E. Retail and Repair Operations > "Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6065849) DN Dominik N. CEO > "It offers strong automation tools and reliable monitoring, which have helped streamline many day-to-day operations. While there are some limitations, such as..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6782168) AF Allen F. Director of Information Technology Solutions > "I have struggled with the Apple integration a bit." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004828) VR Verified Reviewer IT Solutions Architect > "Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it”" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) TB Tomson B. IT Administrator > "You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) Bobby A. Technical Support > "Remote access, ticket visibility, patching, and endpoint management are all easier to work with day to day." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7157139) Divaldo C. CEO > "It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6163491) VR Verified Reviewer IT Solutions Architect > "Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) TB Tomson B. IT Administrator > "The bundled Bitdefender AV is quite lacking in management." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) VR Verified Reviewer IT Solutions Architect > "Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) TB Tomson B. IT Administrator > "The extra integration items are somewhat lacking." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) Smita T. Data Scientist > "My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems,..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7088154) TJ Timothy J. IT Manager > "The notifications telling users to reboot their machines after software updates has been called "Annoying" by our end users (it "nags" them every hour to reboot..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4941288) RW Rich W. Executive Director > "I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7144382) MT Marek T. CEO > "The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4792935) TM Tou M. IT Technician > "These strengths make it especially appealing for IT teams looking to streamline operations without dealing with overly complex systems." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7137723) Patrick P. System administrator > "A little tiny issue here and there, but nothing their technical support weren't able to handle." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6060681) VR Verified Reviewer IT Solutions Architect > "The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) Fabio S. Quality, IT, Management Control > "Fantastic: device inventory, remote management, one-click deploy of apps, etc... And for the "support" perspective, the alert system has anticipated lot of..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3286299) PA Peter A. Automation Engineer > "They have feature parity and then some across their RMM and remote software that allows our team to manage a significant amount of endpoints with ease." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004719) KF Kenneth F. Accounting > "Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4634633) DN David N. IT Operations Manager > "Patching works well and the device insights is super helpful for troubleshooting issues." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614) BS Bill S. Technologist > "Support can be lacking and deploying policies can be difficult at times" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4649330) VR Verified Reviewer IT Solutions Architect > "The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) VR Verified Reviewer Systems Engineer > "Well their remote access feature is not so robust and has some lag even with good bandwidth of internet." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3772357) VR Verified Reviewer IT Solutions Architect > "It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) CE Chalden E. Network Technician > "If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3069158) KW Kian W. Support Engineer > "The interface is clean, deployment is straightforward, and the automation tools save a lot of time." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7160458) RS Rick S. Senior IT Specialist > "Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2477067) TB Tyler B. Tier Two Technician > "Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635) BF Baptiste F. IT Technician > "This RMM can't be used via Linux, you can install the endpoint but not remotely connect to it." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2928916) AN Azamat N. IT Support Engineer > "The platform is intuitive, reliable, and streamlines device management, monitoring, and patching in a way that saves significant time." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004727) AM Ailton M. it > "the search needs some work some times I need to find a pc and I have a hard time finding" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2957633) JD Josh D. IT Support Engineer > "Alerting is reliable and provides good visibility into issues before users report them." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7180799) Michael J. Owner > "The network monitor is outdated and very limited in its capabilities." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2755290) Blake A. IT Technician > "The dashboard provides all the information needed, and it does not feel overwhelming at all." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7146434) NA Nick A. Technical Manager > "SENSITIVE CONTENT HIDDEN\], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2408911) JK Joe K. System Administrator > "Ease of use, all of the functionality it offers, allows me to manage multiple sites for customer support, the dashboard allows me to identify and address..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7006437) Christopher W. System Admin > "Lack of built in scripting." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2696351) Bobby A. Technical Support > "There was a learning curve during the transition, but once we got comfortable with it, NinjaOne became a much better fit for how we work." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7157139) KF Kenneth F. Accounting > "Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4634633) VR Verified Reviewer Engineer > "It has significantly improved our team's efficiency by automating routine maintenance and remote support." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7076162) CE Chalden E. Network Technician > "If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3069158) TB Tyler B. Tier Two Technician > "Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635) EE Ed E. Retail and Repair Operations > "Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6065849) TM Tou M. IT Technician > "One of the standout strengths of NinjaOne is its simplicity combined with powerful functionality." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7137723) AF Allen F. Director of Information Technology Solutions > "I have struggled with the Apple integration a bit." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004828) VR Verified Reviewer IT Solutions Architect > "It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) TB Tomson B. IT Administrator > "The extra integration items are somewhat lacking." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) JH James H. IT Infrastructure Manager > "for an SME looking to consolidate platforms whilst also gaining better insight into our laptop and desktop estate, NinjaOne is an excellent platform." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004691) MT Marek T. CEO > "The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4792935) [View Reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/) Philippe C. IT Director > "ConnectWise Automate is a very usefull RMM tool that combines asset management, remote control, reporting and..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7188339) PP Peter P. Owner > "One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7161972) Morgan E. Senior Information Technology Manager > "ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6808821) YB Yasir B. Farm manager veterinarian > "The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7163190) PP Peter P. Owner > "What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7161972) PP Peter P. Owner > "Additionally, performance can occasionally be affected in larger environments." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7161972) JF Jake F. Second line Sysadmin > "The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7061489) JJ Joshua J. Sr. Director > "It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6831861) YB Yasir B. Farm manager veterinarian > "The automation and scripting capabilities save us hours every week." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7163190) DE David E. CEO > "It does not come with a good set of default commands." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7034866) Harrison K. Help Desk Manager > "I really liked how it did everything I was used to and because of my change in access over my previous..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7073627) JF Javier F. Partners Responsible > "The user interface can be overwhelming at first and it takes some time to get used to all the features." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6499585) VR Verified Reviewer Operations Manager > "Our overall experience with the software was positive, although when ConnectWise came out with their new RMM..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7016569) VR Verified Reviewer Net Admin > "You’ll need time to learn it before you can use the platform efficiently." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6864652) JF Jake F. Second line Sysadmin > "It greatly improved our network monitoring and, as a result, enhanced our security." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7061489) AZ Ana Z. It Administrative > "However, the interface can be overwhelming and takes time to get used to." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6465216) VR Verified Reviewer Operations Manager > "Customer support from ConnectWise has always helped us figure out how to achieve our goals." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7016569) SG Shaun G. Manager, Managed IT > "The functions it has all have there own quirks and nothing ever seems to work quite the way you'd want it to. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4827945) JF Jake F. Second line Sysadmin > "Overall, the experience was very positive. Although I initially struggled with the platform, the support was..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7061489) TH Tyler H. System Administrator > "Connectwise support will not help you understand the scripting features at all." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___3477705) VR Verified Reviewer IT Officer > "Automate is great for inventory, patching, computer health." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6719513) VR Verified Reviewer IT Operations > "Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2835136) NF Nick F. CTO > "It allows us to build what we need most of the time." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6796583) NC Neal C. IT Operations Manager > "There seems to be more increasing bugs in later releases and all new patches focus on bug fixes rather than..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735177) JJ Joshua J. Sr. Director > "It's the most flexible solution for RMM's on the market at current state." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6831861) TH Tyler H. System Administrator > "Very little useful documentation." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___3477705) AF Allen F. Director of Information Technology Solutions > "I was also comfortable managing Windows computers." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7007559) ML Michael L. Vice President of Operations > "The overall program is outdated compared to other alternatives." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3523511) VR Verified Reviewer Operations Manager > "I would say for the features that it offers, it is good value for money." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___7016569) MR Maribeth R. Finance Manager > "Sometimes I have issues with the setup of Invoices and how to change the template." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2748279) NF Nick F. CTO > "Best remote access program I have ever used." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6796583) PM Pat M. Data Center Manager > "The ability to monitor and manage network devices is not good at all. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2761535) VR Verified Reviewer Finance Manager > "Also, there are a lot of integrations available." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___5028948) CP Corey P. IT Support > "of my time, I have to use the online version because the desktop version is just way too buggy." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2518505) IB Ian B. Prevent Manager > "It has helped us stay a leader in our industry and has made our MSP a better organization. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4849011) PM Pat M. Data Center Manager > "Chat support rarely is able to resolve an issue on the first attempt. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2761535) UC Ugwu C. CFa > "Its a good experience that helps planning and processing management functions" [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4392726) NC Neal C. IT Operations Manager > "The quality of first level support has also slipped." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735177) WL Warren L. General Manager > "Through PowerBI, I've been able to display a lot of this data to show our customers just how much we know." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3528702) PH Phil H. Director > "The product is slow and complicated. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2744613) IB Ian B. Prevent Manager > "We would highly recommend to any company looking to support remote clients effectively." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___4849011) CP Corey P. IT Support > "Crashes in the middle of a job." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2518505) Robert D. IT Manager > "It is essential for supporting remote workes and in the times that are in it it's gotten more important." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3827686) VR Verified Reviewer IT Operations > "Support is very slow to respond." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2835136) WL Warren L. General Manager > "It's remote access Software, Screen Connect, is also a God send." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3528702) JF Javier F. Partners Responsible > "The user interface can be overwhelming at first and it takes some time to get used to all the features." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6499585) AW Andrew W. Manager, Centralized Services > "ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735031) AZ Ana Z. It Administrative > "However, the interface can be overwhelming and takes time to get used to." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6465216) AW Andrew W. Manager, Centralized Services > "The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735031) TH Tyler H. System Administrator > "Very little useful documentation." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#SoftwareAdvice___3477705) JS John S. Network Engineer > "Out of the box it’s ok, but really shines once customized to your environment." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___3563493) JJ Joshua J. Sr. Director > "It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor..." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___6831861) VR Verified Reviewer Network Supervisor > "Automate is feature rich and great for managing our clients desktops and servers." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2433632) PM Pat M. Data Center Manager > "Chat support rarely is able to resolve an issue on the first attempt. " [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2761535) NC Neal C. IT Operations Manager > "It allows tons of customization and enhancement to increase its power." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735177) NC Neal C. IT Operations Manager > "The quality of first level support has also slipped." [See full review](https://www.capterra.com/p/142789/ConnectWise-Automate/#Capterra___2735177) [View Reviews](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) ## User interface 4.74 (298) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) 4.15 (145) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important NinjaOne Top features 38/50 - Access Controls/Permissions - Activity Tracking - Adaptive Learning - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Autonomous Task Execution - Capacity Management - Compliance Management - Configuration Management - Cross-system Integration - Dashboard - Data Import/Export - Decision Making - Disaster Recovery - Endpoint Protection - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - ITIL Policy Compliance - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Multi-step Planning - Natural Language Interaction - Patch Management - Personalization and Recommendation - Proactive Assistance - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Threat Detection - Ticket Management - Unified Communications Platform - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/184229/NinjaOne/#features) ConnectWise Automate 24/50 - Access Controls/Permissions - Activity Tracking - Adaptive Learning - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Autonomous Task Execution - Capacity Management - Compliance Management - Configuration Management - Cross-system Integration - Dashboard - Data Import/Export - Decision Making - Disaster Recovery - Endpoint Protection - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - ITIL Policy Compliance - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Multi-step Planning - Natural Language Interaction - Patch Management - Personalization and Recommendation - Proactive Assistance - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Threat Detection - Ticket Management - Unified Communications Platform - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/142789/ConnectWise-Automate/#features) ### Recognition No recognitions have been awarded to NinjaOne ConnectWise Automate is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support NinjaOne Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ConnectWise Automate Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details NinjaOne - By NinjaOne - Located in United States - Founded in 2013 ConnectWise Automate - By ConnectWise - Located in United States - Founded in 1982 ## Popular Comparisons [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [ManageEngine Endpoint 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(493)](https://www.capterra.com/p/181954/Iru/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/181954-184229/Iru-vs-NinjaOne) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.15 (145)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.64 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.6 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/142789-163343/ConnectWise-Automate-vs-Backup-and-Recovery) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-184229/Action1-RMM-vs-NinjaOne) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.15 (145)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.31 (203)](https://www.capterra.com/p/163344/N-sight/reviews/) Contact vendor for pricing Price $99/month 4.4 Features 4.3 3.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/142789-163344/ConnectWise-Automate-vs-N-sight) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.5 Features 4.3 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-184229/Atera-vs-NinjaOne) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.15 (145)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.61 (149)](https://www.capterra.com/p/207618/Syncro/reviews/) Contact vendor for pricing Price $129/month 4.4 Features 4.4 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/142789-207618/ConnectWise-Automate-vs-Syncro) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Contact vendor for pricing Price $24.9/month 4.5 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/184229-194565/NinjaOne-vs-TeamViewer) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.15 (145)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.4 Features 4.5 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-142789/Pulseway-vs-ConnectWise-Automate) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.5 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-184229/Pulseway-vs-NinjaOne) [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.15 (145)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) vs [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) Contact vendor for pricing Price $29/month 4.4 Features 4.5 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/142789-170401/ConnectWise-Automate-vs-ITGlue)