# Compare Hiver vs Gorgias 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Hiver and Gorgias based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/142975-155357/Hiver-vs-Gorgias --- # Hiver vs Gorgias Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: HiverGorgias2/4 selected [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) [## Hiver](https://www.capterra.com/p/142975/Hiver/)[4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) Starting Price $55.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [147 reviews](#user-reviews) Positive 140 Neutral 2 Negative 5 [## Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) Starting Price $60.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [134 reviews](#user-reviews) Positive 125 Neutral 7 Negative 2 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### monday.com 4.6 (6,035) * * * Starting Price $9.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Brevo 4.6 (3,445) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Intercom 4.5 (1,133) * * * Starting Price $39.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ### HelpDesk 4.6 (180) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 91% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,005 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 63%Fit Missing features Not enough reviews Feature ratings CRM NA Support Ticket Management 4.4 Inbox Management 4.8 Live Chat 4.7 Chatbot \-- \--%Fit Missing features Feature ratings CRM NA Support Ticket Management 4.6 Inbox Management NA Live Chat 4.4 Chatbot NA User satisfaction User satisfaction 4.7 User reviews[147](https://www.capterra.com/p/142975/Hiver/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.6 User reviews[134](https://www.capterra.com/p/155357/Gorgias/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $55Per User, Per Month - Free version - Free trial Price starts from $60Flat Rate, Per Month - Free version - Free trial Best for Best for Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing. Best for Customer experience, support, and marketing teams of DTC brands selling online with Ecommerce stores built on Shopify, BigCommerce, WooCommerce, Magento, and PrestaShop. ## User reviews Pros & cons MS Marketa S. Assistant Director of HR > "The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454) MS Marc S. CEO > "They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to..." [See full review](https://www.capterra.com/p/142975/Hiver/#SoftwareAdvice___6874023) InD Iván D. Customer Service Assistant for Key Accounts > "I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484) QL Qin L. Administrative Assistant > "There is a slight delay when it comes to receiving emails that may be time sensitive, and requires to wait a few minutes." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006622) CG Cristian G. Business Analytics > "It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006450) MS Marketa S. Assistant Director of HR > "Occasional lag or syncing delays in high-volume inboxes impacted efficiency." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454) RS Ronak S. Senior Executive > "I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007132) JR Julie R. Patient care coordinator > "Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7107804) CG Cristian G. Business Analytics > "It integrates seamlessly with Gmail, making it easy for the team to collaborate and manage shared inboxes efficiently." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006450) DW Dominique W. Marketing Growth Strategist > "Sometimes it doesn't load on my gmail till I refresh a few times." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7009672) NT Nikhil T. Head of Performance and Ecommerce > "A seamless integration to Gmail and it allows us to delegate our CS work so much better than we were before." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006544) NM Nicole M. travel executive > "This means I have to close a new case every time, even though the original one has already been answered." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006460) NC Nikhil C. Customer Success Manager > "This has eased up and streamlined the internal communication for each task/project assigned." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7064911) TA Taylor A. Fund Controller > "Long email chains in particular can take a while to load." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006436) JS Jackee S. TALENT MANAGER > "It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469) DW Dominique W. Marketing Growth Strategist > "I hate going into my personal email because I feel like it's so noisy and chaotic." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7009672) HM Hanna M. Content Specialist > "Hiver also makes it easy to search current and past emails quickly and share specific emails with my team." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573) MS Marc S. CEO > "Extreme disappointment with Hiver's billing practices." [See full review](https://www.capterra.com/p/142975/Hiver/#SoftwareAdvice___6874023) HM Hanna M. Content Specialist > "Being able to share, collaborate, and view emails across the team is so valuable to our processes." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573) InD Iván D. Customer Service Assistant for Key Accounts > "I just can't; I have to remove both and then add just one." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484) JS Jackee S. TALENT MANAGER > "Assigning emails, tracking status, and avoiding duplicates is effortless." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469) PG Priscila G. Accounts Receivable > "The searching is still a bit challenging for me, I have so many iboxes shared with me that I have to be incredibly specific with my..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4681677) RS Ronak S. Senior Executive > "All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007132) PG Priscila G. Accounts Receivable > "It doesn't feel like a foreign add on and I got used to it quickly, our manager only needed to make 5 vids of less than 5 min to..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4681677) HM Hanna M. Content Specialist > "Connecting Hiver with ClickUp and Slack is very valuable for managing tasks and corresponding partner communication." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573) BK Beth K. Marketing Specialist > "It's clunky at times and the search function in Gmail is more confusing than helpful." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4646371) ZA Zaldy A. Executive assistant > "I also appreciate the regular updates, which are informative, relevant, and clearly designed to improve the user experience." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006447) AA Akash A. Senior Technical Support Manager - IOT Applications > "Automated rules are not available in basic plans which feels sometimes a problem." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4710817) LC Leonardo C. Senior Analyst, Inside Sales > "Hiver improves communication between employees (my colleagues) and our customers." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006452) DA Danial A. ZIWO Cloud Contact Center Software > "In general, there are no negatives affecting the general performance of Hiver, as after completing the training, the team will be..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___3436870) WSB William Sherwin B. Consultant > "It created an environment where complex process was converted into an easier step by step process." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006441) BR Brian R. Director of Accounting > "The most difficult part of Hiver is our internal training - As getting everyone to use it as desired can be difficult." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4715929) InD Iván D. Customer Service Assistant for Key Accounts > "The features really improve our workflow and make customer service more efficient, so it’s definitely worth the investment." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484) Anand J. Program Manager > "Sometimes it crashes and that time we have to restart again." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4077426) LM Lindsey M. Marketing > "It's very simple to manage the emails through assignments, comments, and tags." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006458) DZ Dana Z. AR Manager > "We don't have the best connection with SalesForce to make that work." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4715694) MK Mark K. Sales Director > "Easy integration with Google Workspace, shared labels and shared mailboxes are allowing team members to find any relevant emails..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4851987) Anand J. Program Manager > "Maybe it's problem with the network or server too!" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4077426) LK Lexi K. HR ADMIN > "Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7132211) SB Simone B. Talent Sourcing & Pipeline Manager > "The look of it could be better, very simple and boring look." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___3832664) JS Jackee S. TALENT MANAGER > "Highly recommend for any business handling customer or internal queries through Gmail!" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469) VR Verified Reviewer Freelancer > "However, if I was picky I am not a fan of keeping the email in conversation view." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2938101) MgK Małgorzata K. Data Processing Spec. > "I like that Hiver makes teamwork in Gmail very easy and clear." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007041) MW Michael W. Sales Manager > "Emails can easily get out of control and after struggling with basic Gmail for so long it was time to find a solution." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236925) GL Garrett L. Operations > "New features are released often and are well thought out." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006919) VR Verified Reviewer Concierge Program Manager > "Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2565198) MS Marketa S. Assistant Director of HR > "Very user-friendly and intuitive interface, which made onboarding and daily use simple." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454) JG James G. Compliance Specialist > "For a while, Hiver didn't integrate with a number of our other applications." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236910) LC Leonardo C. Senior Analyst, Inside Sales > "Hiver simplifies my workload and is user-friendly." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006452) SS Shelby S. Web Production Manager > "To find pending or closed emails, it's not as easy as you'd think." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236940) [View Reviews](https://www.capterra.com/p/142975/Hiver/reviews/) FA Frank A. Head of Digital > "The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440) FA Frank A. Head of Digital > "Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440) FA Frank A. Head of Digital > "Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440) VR Verified Reviewer Sr Manager, Digital Marketing > "The rules builder can get complicated fast if you're running a lot of automations." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7128752) FA Frank A. Head of Digital > "The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440) VR Verified Reviewer Chief of Staff > "For instance, you can't save a filtered view of the inbox to default to showing the oldest email first." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983) JL Jared L. HR Manager > "It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6678235) VR Verified Reviewer Chief of Staff > "Somewhat simple processes seem to be missing over much more complicated or much more detail oriented features being available." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983) JN Joshua N. Application Specialist > "It also assists with our conversion as we utilise the live chat to help assist customers as soon as possible to help them make a more..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6356148) LA Louis A. Operations Analyst Project Manager > "They should be much more open about that upfront. If you are using BigCommerce, you will not be able to take advantage of many of the..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6403690) FA Frank A. Head of Digital > "It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440) SB Stephany B. Customer Support Manager > "Sometimes it can be a little difficult to change automation features if you do not have prior training." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6595890) VR Verified Reviewer Chief of Staff > "There are definitely a lot of features that can benefit either the CSR or the managing team to monitor/measure KPIs though some more basic..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983) HS Hope S. Customer support > "Just the limited customization, and the interface is a bit overwhelming ." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6768004) CB Candace B. Operations Manager > "I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6786499) AR Albert R. Customer Service Expert > "The last few updates came with some UI changes that felt cluttered and unnecessary." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6784580) JL Jared L. HR Manager > "It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6678235) FM Freyxa M. CUSTOMER ASSOCIATE TRAINER > "But I don't like about this is that because of the same time that everything is on the same place is not really clear where everything is..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6765266) RW Ryan W. System Admin > "Also allows us to delegate work more evenly across our customer service agents." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320) OY Ozgur Y. E-com Man > "We were billed for $540 for nothing we used and now required to pay it." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6674751) RW Ryan W. System Admin > "Overall, it has helped speed up our response times and distribute work evenly among our workers." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320) LA Louis A. Operations Analyst Project Manager > "After launch, support can only be described as inconsistent, but consistently incompetent." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6403690) Saskia M. Senior Director Sales Marketing > "With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___5011650) OY Ozgur Y. E-com Man > "Awful CS, wrong guidance and scam." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6674751) Saskia M. Senior Director Sales Marketing > "A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___5011650) LG Latoya G. Customer support agent > "My least favourite is the when I close a ticket I immediately go to another one and it could be a ticket someone is assigned to, also if I'm..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3503583) CB Candace B. Operations Manager > "I'm always able to get a response from their team & they are constantly rolling out new updates." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6786499) KF Kenneth F. Accounting > "Moreover, the user interface is not particularly intuitive and can be quite difficult to navigate." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4634604) RR Rodrigo R. Admin > "Easy set up and the navigation for the customer on multiple shops platform" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6739547) IH Ingrid H. Sales > "closing tickets is more complicated than other providers" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3815639) Sai R. Client Project Manager > "Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process!" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4895360) VR Verified Reviewer Head of Customer Experience > "Also, our returns integration is not the best for the team to be able to easily figure out the information, wish there was a better way that..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735217) FM Freyxa M. CUSTOMER ASSOCIATE TRAINER > "My whole experience has been Fair, many things can be used for friendly even though some things can be just better" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6765266) Jessica S. Marketing > "We. will say we disliked their chat feature and we opt to only use their help desk/ticket management. " [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3172243) JP Juliette P. CEO > "The customer success team is very pleased with Gorgias: they just need to have one window open rather than 10 and it helps them prioritize..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6007458) AM Adrienne M. Online & Marketing Manager > "Unfortunately we did have some issues with email forwarding which the tech team weren't able to help find the cause so there were some..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2763824) VR Verified Reviewer Software Engineer > "I was able to easily view and edit my Shopify orders, and they provide full context of customer issues so that I can instantly reply to their..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4383108) MV Mark V. Customer Experience Lead > "Also, updates will occur and shut your entire team down without notice. When I reached out about this, they claimed there was no way to give..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232) AR Albert R. Customer Service Expert > "Overall, Gorgias has been our main ticketing platform and has been very reliable." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6784580) MV Mark V. Customer Experience Lead > "I have been trying to get a resolution for a request to close out a number of tickets that fit into a certain parameter but nothin has been..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232) RW Ryan W. System Admin > "It was quick to setup and get running at a reasonable price point." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320) AB Adam B. Systems Administrator > "Initial setup calls where a bit tedious because technical information was a bit lacking and Gorgias customer support isn't just a phone call..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084) RR Rodrigo R. Admin > "the overall experience was good, easy set up, navigation, good support" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6739547) CB Claire B. Senior Ecommerce Manager > "It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2741437) LG Luke G. Head of Ecommerce > "Onboarding was really easy and migrating our old tickets over was effortless." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6188411) Kemal A. Costumer Service > "Sometimes there are users that have bug where their eyes are on every ticket they have opened." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2425725) Eszter D. Marketing manager > "Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3116785) TR Trevor R. COO > "Some channels are also not compatible to be merged, so they must remain separate." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735336) DE Djedji E. Agent > "It is the best collaboration software for me." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6002733) MV Mark V. Customer Experience Lead > "Their engineering team is having issues keeping up with the many bugs the system has." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232) MyY Muhammad yaseen Y. Saleman > "That allow you to work efficiently and organized and make it exactly what you need." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4123008) MO Maria O. Customer service department manager > "There's a lot of updates and it tends to interrupt the workflow sometimes." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744226) JR Joanna R. Owner > "I love how it gives you customer information straight from Shopify." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4245141) MV Mark V. Customer Experience Lead > "It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232) Amanda R. Owner > "It contains multiple systems in one place, allowing me to optimize customer service and save time." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3035262) NM Nicole M. Community Manager > "There is no good way to mass email customers and it's such a pain point." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735164) Sigmund D. Senior Workforce Analyst > "Ease of use across multiple channels from social media to your own websites" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3644477) AB Adam B. Systems Administrator > "That being said the interface and menu system is cluttery." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084) RL Rebecca L. Dance Teacher / CS Rep > "It also made bringing new people onto the platform quick" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4243920) AB Adam B. Systems Administrator > "I do not use the product daily or in the same way our customer service team does..." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084) CC Connor C. Owner > "I love the ability to write canned responses that contain dynamic variables that pertain to each customer." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3316088) Pranav S. Founder > "Not good for scaled offshore customer service teams" [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737424) IH Ingrid H. Sales > "it took a little time to get used to it, but now that I am more knowledgable it works well enough." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3815639) MC Melissa C. Senior Community Manager > "It's not the best experience on the customer's end." [See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737489) [View Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) ## User interface [Hiver](https://www.capterra.com/p/142975/Hiver/) 4.68 (147) [Gorgias](https://www.capterra.com/p/155357/Gorgias/) 4.64 (134) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Hiver Top features 22/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/142975/Hiver/#features) Gorgias 15/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/155357/Gorgias/#features) ### Recognition Hiver is recognized as a top-rated tool in 2 Capterra Shortlist reports Gorgias is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Hiver Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Gorgias Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Hiver - By Hiver - Located in United States - Founded in 2011 Gorgias - By Gorgias - Located in United States - Founded in 2015 ## Popular Comparisons [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,559)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $55/month Price $7/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/142975-247901/Hiver-vs-Google-Workspace) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $60/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155357-164283/Gorgias-vs-Zendesk) [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $55/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-142975/LiveAgent-vs-Hiver) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $60/month Price $25/month 4.5 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155357/Salesforce-vs-Gorgias) [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) vs [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) $55/month Price $25/month 4.6 Features 4.4 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132901-142975/Front-vs-Hiver) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $60/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-155357/LiveAgent-vs-Gorgias) [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $55/month Price $69/month 4.6 Features 4.3 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-142975/Bitrix24-vs-Hiver) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) $60/month Price $25/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-155357/LiveChat-vs-Gorgias) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $60/month Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-155357/Freshdesk-vs-Gorgias) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $60/month Price $29/month 4.5 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/155357-185973/Gorgias-vs-HelpDesk) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $60/month Price $0/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-155357/Tidio-Chat-vs-Gorgias) [Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $60/month Price R$35/month 4.5 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155357-202528/Gorgias-vs-Milvus)