Zoho Desk vs Hiver: Which is a better fit?

Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five stars. Previous to Zoho Desk, we used a combination of HubSpot, CRM, and Google Sheets. It was just a matter of just trying to get it at all work and mixing and matching things, and it was a big mess and that's why we switched to Zoho Desk. We chose Zoho Desk because of past experience with Zoho, we've experimented previously with their CRM and some of their other services, and they just had great customer service, which turned us on to really want to use them, so that's how we got started and then it just worked really well for us, so we stuck with it. Integrating Zoho Desk, it was really just starting with Zoho Desk and trying to migrate everything over from Google Sheets and HubSpot and just a bunch of other places and things. It wasn't Zoho's fault, it took us a little while. It was a fair amount of work on my part and other people's parts, and it worked out really well. We're happy with it, but it was a good amount of work. I recommend getting Zoho Desk, trying it out. It's not perfect for everyone, but we really liked it. I had great customer service with them. They helped me a fair amount getting things set up and working, so I definitely recommend them.

Brian: Hi, my name is Brian. I am the Director of Accounting at MD Squared Property Group, and I would give Hiver a four out of five. When I started at MD Squared, we were a very small company, and of course, you're doing everything via email. And as we scaled over the years, we were looking for a ticketing solution so we could keep track of our emails and make sure that everything was resolved in a appropriate amount of time. So I started looking into different ticketing systems, and we found Hiver and decided to go with that one. I was looking into a variety of different solutions, some of which had these very extensive online platforms to manage all different types of things. They were very robust, but I decided to go with Hiver because it integrated with Gmail, which we were using at the moment, so we were able to seamlessly integrate that with our existing systems. And I really liked that it was simple and easy to use, and it would not be intimidating for new users, and I thought it was very appropriate for a mid-size firm such as ours, that went from having no solution to having its first ticketing and email tracking solution. Getting started with Hiver was very quick and easy. Their customer support team is great and available 24/7. We had a amazing, I guess, your onboarding associate, who walked us through how to use it on various occasions. And ultimately, all you need to do is install a plugin on your Chrome browser into Gmail, and it's all set, and you pretty much can set it up as you go. And it is very quick and easy to get online, which is one of the reasons why we decided to go with Hiver. So Hiver is very quick and easy to get online, but I would recommend that you have somebody in the office who's ready to handle the influx of data that will be coming in. I think you just need a plan for how you're going to close and resolve these open tickets and just making sure that all of your data flows are working as planned. But I wouldn't be intimidated, because everything is fairly easy to change and to improve. I'd say we jump into it at a small scale and do some initial testing to see how it's going to work, and you could scale up from there. And once you're online and you understand the basics, it's very simple to scale up and make it more robust and more impactful for your company.