---
title: "Compare Hiver vs HelpDesk 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Hiver and HelpDesk based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/142975-185973/Hiver-vs-HelpDesk"
page_type: "comparison"
language: "en"
---

# Hiver vs HelpDesk Features and Cost Comparison

Last updated September 16th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

HiverHelpDesk2/4 selected

[Hiver](https://www.capterra.com/p/142975/Hiver/)[4.7 (148)](https://www.capterra.com/p/142975/Hiver/reviews/)

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

[## Hiver](https://www.capterra.com/p/142975/Hiver/)[4.7 (148)](https://www.capterra.com/p/142975/Hiver/reviews/)

Starting Price

$55.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [148 reviews](#user-reviews)

Positive

141

Neutral

2

Negative

5

[## HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [183 reviews](#user-reviews)

Positive

167

Neutral

12

Negative

4

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### Salesforce Sales Cloud

4.4 (18,810)

* * *

Starting Price

$25.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

90%

of reviewers  
rated it above 4 stars

* * *

### Freshdesk

4.5 (3,481)

* * *

Starting Price

$19.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

### Zendesk Suite

4.4 (4,092)

* * *

Starting Price

$115.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

89%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### LiveAgent

4.7 (1,789)

* * *

Starting Price

$15.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,103 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

63%Fit

Missing features

Not enough reviews

Feature ratings

CRM

NA

Support Ticket Management

4.4

Chatbot

\--

Inbox Management

4.8

Live Chat

4.7

77%Fit

High performer

Feature ratings

CRM

2.5

Support Ticket Management

4.6

Chatbot

4.4

Inbox Management

4.5

Live Chat

4.6

User satisfaction

User satisfaction

4.7

User reviews[148](https://www.capterra.com/p/142975/Hiver/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.6

User reviews[183](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Ease of use

4.7

Functionality

4.4

Value for money

4.4

Customer support

4.5

Price starts from

Price starts from

$55Per User, Per Month

-   Free version
-   Free trial

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

Best for

From bootstrapped startups to global enterprises, HelpDesk.com is suitable for all companies, regardless of their size or industry.

## User reviews

Pros & cons

MS

Marketa S.

Assistant Director of HR

> "The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454)

DW

Dominique W.

Marketing Growth Strategist

> "Sometimes it doesn't load on my gmail till I refresh a few times."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7009672)

InD

Iván D.

Customer Service Assistant for Key Accounts

> "I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying to..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484)

MS

Marc S.

CEO

> "They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a..."

[See full review](https://www.capterra.com/p/142975/Hiver/#SoftwareAdvice___6874023)

CG

Cristian G.

Business Analytics

> "It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006450)

QL

Qin L.

Administrative Assistant

> "There is a slight delay when it comes to receiving emails that may be time sensitive, and requires to wait a few minutes."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006622)

RS

Ronak S.

Senior Executive

> "I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007132)

MS

Marketa S.

Assistant Director of HR

> "Occasional lag or syncing delays in high-volume inboxes impacted efficiency."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454)

CG

Cristian G.

Business Analytics

> "It integrates seamlessly with Gmail, making it easy for the team to collaborate and manage shared inboxes efficiently."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006450)

DW

Dominique W.

Marketing Growth Strategist

> "I hate going into my personal email because I feel like it's so noisy and chaotic."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7009672)

NT

Nikhil T.

Head of Performance and Ecommerce

> "A seamless integration to Gmail and it allows us to delegate our CS work so much better than we were before."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006544)

JR

Julie R.

Patient care coordinator

> "Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7107804)

NC

Nikhil C.

Customer Success Manager

> "This has eased up and streamlined the internal communication for each task/project assigned."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7064911)

NM

Nicole M.

travel executive

> "This means I have to close a new case every time, even though the original one has already been answered."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006460)

JS

Jackee S.

TALENT MANAGER

> "It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal requests..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469)

TA

Taylor A.

Fund Controller

> "Long email chains in particular can take a while to load."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006436)

HM

Hanna M.

Content Specialist

> "Hiver also makes it easy to search current and past emails quickly and share specific emails with my team."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573)

MS

Marc S.

CEO

> "Extreme disappointment with Hiver's billing practices."

[See full review](https://www.capterra.com/p/142975/Hiver/#SoftwareAdvice___6874023)

HM

Hanna M.

Content Specialist

> "Being able to share, collaborate, and view emails across the team is so valuable to our processes."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573)

InD

Iván D.

Customer Service Assistant for Key Accounts

> "I just can't; I have to remove both and then add just one."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484)

JS

Jackee S.

TALENT MANAGER

> "Assigning emails, tracking status, and avoiding duplicates is effortless."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469)

PG

Priscila G.

Accounts Receivable

> "The searching is still a bit challenging for me, I have so many iboxes shared with me that I have to be incredibly specific with my..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4681677)

LK

Lexi K.

HR ADMIN

> "Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated"

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7132211)

PG

Priscila G.

Accounts Receivable

> "It doesn't feel like a foreign add on and I got used to it quickly, our manager only needed to make 5 vids of less than 5 min to..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4681677)

RS

Ronak S.

Senior Executive

> "All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make this..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007132)

BK

Beth K.

Marketing Specialist

> "It's clunky at times and the search function in Gmail is more confusing than helpful."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4646371)

HM

Hanna M.

Content Specialist

> "Connecting Hiver with ClickUp and Slack is very valuable for managing tasks and corresponding partner communication."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573)

AA

Akash A.

Senior Technical Support Manager - IOT Applications

> "Automated rules are not available in basic plans which feels sometimes a problem."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4710817)

ZA

Zaldy A.

Executive assistant

> "I also appreciate the regular updates, which are informative, relevant, and clearly designed to improve the user experience."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006447)

DA

Danial A.

ZIWO Cloud Contact Center Software

> "In general, there are no negatives affecting the general performance of Hiver, as after completing the training, the team will be able..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___3436870)

LC

Leonardo C.

Senior Analyst, Inside Sales

> "Hiver improves communication between employees (my colleagues) and our customers."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006452)

BR

Brian R.

Director of Accounting

> "The most difficult part of Hiver is our internal training - As getting everyone to use it as desired can be difficult."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4715929)

WSB

William Sherwin B.

Consultant

> "It created an environment where complex process was converted into an easier step by step process."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006441)

Anand J.

Program Manager

> "Sometimes it crashes and that time we have to restart again."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4077426)

InD

Iván D.

Customer Service Assistant for Key Accounts

> "The features really improve our workflow and make customer service more efficient, so it’s definitely worth the investment."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484)

DZ

Dana Z.

AR Manager

> "We don't have the best connection with SalesForce to make that work."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4715694)

LM

Lindsey M.

Marketing

> "It's very simple to manage the emails through assignments, comments, and tags."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006458)

Anand J.

Program Manager

> "Maybe it's problem with the network or server too!"

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4077426)

JS

Jackee S.

TALENT MANAGER

> "Highly recommend for any business handling customer or internal queries through Gmail!"

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469)

SB

Simone B.

Talent Sourcing & Pipeline Manager

> "The look of it could be better, very simple and boring look."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___3832664)

MgK

Małgorzata K.

Data Processing Spec.

> "I like that Hiver makes teamwork in Gmail very easy and clear."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007041)

VR

Verified Reviewer

Concierge Program Manager

> "Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable"

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2565198)

GL

Garrett L.

Operations

> "New features are released often and are well thought out."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006919)

VR

Verified Reviewer

Freelancer

> "However, if I was picky I am not a fan of keeping the email in conversation view."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2938101)

MK

Mark K.

Sales Director

> "Easy integration with Google Workspace, shared labels and shared mailboxes are allowing team members to find any relevant emails they..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4851987)

BK

Beth K.

Marketing Specialist

> "It's clunky at times and the search function in Gmail is more confusing than helpful."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4646371)

MS

Marketa S.

Assistant Director of HR

> "Very user-friendly and intuitive interface, which made onboarding and daily use simple."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454)

InD

Iván D.

Customer Service Assistant for Key Accounts

> "I just can't; I have to remove both and then add just one."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484)

LC

Leonardo C.

Senior Analyst, Inside Sales

> "Hiver simplifies my workload and is user-friendly."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006452)

NM

Nicole M.

travel executive

> "This means I have to close a new case every time, even though the original one has already been answered."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006460)

CM

Carmen M.

CEO

> "I love that incoming client emails now arrive in a shared inbox and that we can assign the emails to the most junior responsible team..."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4681980)

SB

Simone B.

Talent Sourcing & Pipeline Manager

> "The look of it could be better, very simple and boring look."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___3832664)

InD

Iván D.

Customer Service Assistant for Key Accounts

> "I truly love how practical and easy it makes customer service for me and my team."

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484)

MS

Marc S.

CEO

> "They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a..."

[See full review](https://www.capterra.com/p/142975/Hiver/#SoftwareAdvice___6874023)

FS

Fletcher S.

Customer Experience Supervisor

> "We've been using Hiver for upwards of seven years now and it's a fantastic organizational tool, 10/10!"

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006430)

VR

Verified Reviewer

Concierge Program Manager

> "Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable"

[See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2565198)

[View Reviews](https://www.capterra.com/p/142975/Hiver/reviews/)

EM

Emmanuel M.

Online Evangelism Innovator

> "It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327)

NS

Neel S.

Ceo

> "There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7114634)

BL

Bruna L.

Analyst support

> "The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713)

PB

Paul B.

Customer Support Manager

> "Coming from LiveChat tickets, HelpDesk failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk,..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6764853)

Jessica B.

Owner

> "I absolutely love the feature of being able to hands on communicate to users that need to ask personalized questions in regards to..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7183238)

JB

Jonny B.

Application Specialist

> "It can also be buggy on both the application and web app such as being unable to type into the textbox after trying to tag another..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397)

AT

Annette T.

Relationships Manager

> "It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6796822)

DB

Dimitri B.

gggg

> "At times, the system felt a bit limited in terms of customization and reporting features."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207)

JD

JESSICA D.

suporte

> "Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292)

CL

Cece L.

Program Coordinator

> "The difference between HelpDesk and LiveChat is confusing to me and their being two separate sites feels redundant and unnecessary -..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661)

RH

Ron H.

Client Relationship Management

> "It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.)."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233)

JB

Jonny B.

Application Specialist

> "It's lacking some basic features of a ticketing system such as sorting a list or controlling default ticket status actions."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397)

LP

Lebohang P.

helpdesk support

> "i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7096441)

GO

Gustavo O.

Customer Engagement Manager

> "Many relevant emails are ending up in the SPAM folder, which is very disruptive."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020806)

JD

JESSICA D.

suporte

> "The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292)

DL

David L.

Graphic Designer

> "We did have an issue with our Outlook rejecting the notices when people left messages."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155)

JG

Joey G.

Field Service Technician Technical Support

> "It gives me the availability to have customer support when no one is available and we can reach back out to insure our customer is..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719779)

UN

Unatji N.

Live Chat Agent

> "Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6829075)

Noemi J.

Senior Risk and Fraud Specialist

> "I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6876290)

VR

Verified Reviewer

Tech Support Specialist

> "I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780)

MC

Mouatez C.

Customer Support Specialist

> "The notification system is reliable, and the automation features save a lot of time in daily workflows."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7055511)

TB

Tim B.

Director

> "I can't count the number of other vendors who stick random people behind their chat and phone support who know nothing about the..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522)

KM

Kimberley M.

Intake Clinician

> "It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407)

DP

Daniel P.

Sales

> "Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136)

CL

Cece L.

Program Coordinator

> "I find that the most useful features are chatting in real time and collecting info, like email, to use in follow-ups if we are..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661)

DP

Daniel P.

Sales

> "One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136)

DB

Dimitri B.

gggg

> "It’s a reliable platform that simplifies ticket management and communication with customers."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207)

ER

Erika R.

Customer Support Agent

> "I do not receive the notification of the new live chats in the queue."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7025073)

KM

Kimberley M.

Intake Clinician

> "I very much appreciate the ability to follow tickets and search for names and issues. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407)

BM

Blair M.

National Sales Operations Manager

> "I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584)

LN

Larry N.

Customer Service Coordinator

> "Our customers are getting rapid responses to their questions and we're directing their requests to the correct resource, and it's..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719565)

SV

Sarah V.

Benefits and Payroll Administrator

> "You cannot copy and paste screenshots or snips."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6580945)

AS

Amos S.

Customer support agent

> "I really enjoy doing the tickets because it showes you where the email starts if the player replyed to the email from the biggening"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6726276)

RA

Robiulawal A.

Assistant Manager- Customer Support

> "User interface is bit sluggish, not much customization option in analytics."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6842896)

TB

Tim B.

Director

> "They also have a free trial, which was very helpful in letting us get our teams into the platform to figure out if the software was..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522)

MW

Melissa W.

Administrator

> "that is had an issue in the first place, i couldnt make my product work on my website so had to request a cancellation"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318)

RM

RUBEN M.

Product Owner

> "In overall Helpdesk is a good option for a mid size company and above. If you have a small size company find another solution."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032)

BM

Blair M.

National Sales Operations Manager

> "We request to block the email again, and the system tells us they are already blocked."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584)

RM

RUBEN M.

Product Owner

> "Is a complete tool to manage your tickets from al your departments:"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032)

MTV

Ma.Theresa V.

Analyst

> "Occasional lack of proactive follow-up"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011230)

AH

Amelia H.

Guest Relations Supervisor

> "It comes in handy and works well overall for our needs. If there was an app for android devices, that would help our management team..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6681959)

MW

Melissa W.

Administrator

> "wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318)

EM

Emmanuel M.

Online Evangelism Innovator

> "I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327)

TA

Tristan A.

Chief Executive Officer

> "Development launches from helpdesk side seem quite slow as well."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6498406)

DL

David L.

Graphic Designer

> "Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155)

AR

Adriana R.

Customer Service rep

> "Like if there are too many chats or emails to handle."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004221)

NJ

Natalia J.

Chatbot Designer

> "The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6877089)

RM

RUBEN M.

Product Owner

> "It is a little pricey"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032)

JH

Justine H.

Executive Assistant

> "My experience has been very positive, as it has helped both myself and my team work more efficiently together to resolve customer..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7013716)

BN

Bernardo N.

analyst

> "at the beginning was a little confusing use the "merge" option"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6558771)

TF

Tamara F.

Director of Customer Support and Logistics

> "The other features of this product are only useful for large organizations with many team members and/or departments. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6805672)

KD

Kingsley D.

Customer service

> "The requester's name and email are a little confusing."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6768736)

TW

Travis W.

IT specialist

> "I am new to any ticketing system but this one seems to do everything I require from this type of system."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7065611)

CG

Cindy G.

Customer Service Supervisor

> "Setting up HelpDesk was not as easy as it sounded. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505)

MM

Myrel M.

Customer service agent

> "The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020188)

NC

Nick C.

Director of Support and Technology

> "We came from using Netsuite which was a nightmare. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059)

BL

Bruna L.

Analyst support

> "What I liked most about HelpDesk was its intuitive interface and ease of use."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713)

NH

Neal H.

Product Manager Industrial Controls

> "Your ticket number means nothing to me. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6750193)

DL

David L.

Graphic Designer

> "What I like best about HelpDesk is the browser interface."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155)

RK

Rudy K.

Manager

> "Now that the pricing schema has changed, we are much less happy because we have to pay for LiveChat which we only use as user..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328145)

VR

Verified Reviewer

Tech Support Specialist

> "Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780)

Jessica B.

Account Manager

> "It can be kind of slow, and harder to train people on."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6425758)

AS

Adam S.

Founder

> "The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900)

JW

James W.

Founder

> "We didn't use the service and forgot it was active."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756)

AJ

Alan J.

Consumer Products and Marketing Manager

> "We are happy with the Livechat, it has given our customers a way to ask us immediate questions and us be able to support them in..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___5060132)

KW

Katarzyna W.

Technical Support Specialist

> "Sometimes I had issues finding the right settings (I was expecting them to be in different places than I've found them), but that's..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4619613)

TN

Thandeka N.

Chat Agent

> "Everything is arranged very well so I can easily tell apart my open tickets or my coworkers' ."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6690562)

JW

James W.

Founder

> "Absolute scam."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756)

EM

Emmanuel M.

Online Evangelism Innovator

> "We are looking forward to the features that have not carried over to the new version to be added again!"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327)

JW

James W.

Founder

> "Awful."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756)

IV

Ivan V.

Customer Success Representative

> "Team collaboration is also pretty good, it’s easy to assign tickets to each other."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7042329)

WM

Wayne M.

President/CEO

> "Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#GetApp___3408922)

MW

Michelle W.

Customer service Representative

> "Help desk is very similar to Zendesk and I already had experience in Zendesk so that made HD a lot easier"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6642407)

JE

Javier E.

CTO

> "Our main goal is not to have customer support but we know that's nearly impossible."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3343621)

TR

Tanattiya R.

Chat support

> "Your system makes it easy to stay motivated because of this constant measurements of my performance"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6743472)

LS

Lianne S.

Virtual Assistant

> "The automated responses also become part of the ticket thread, which makes the threads long and cumbersome."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290)

CG

Cindy G.

Customer Service Supervisor

> "This feature does have added value but not as much as I would have anticipated. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505)

LS

Lianne S.

Virtual Assistant

> "However, the system is not customizable, and it is very cumbersome and clunky."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290)

NC

Nick C.

Director of Support and Technology

> "We looked at Zendesk and some other platforms but the price to feature offering from Helpdesk was appealing. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059)

LS

Lianne S.

Virtual Assistant

> "Templates / emails cannot be customized without knowledge of HTML"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290)

BL

Bruna L.

Analyst support

> "What I liked most about HelpDesk was its intuitive interface and ease of use."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713)

WM

Wayne M.

President/CEO

> "Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#GetApp___3408922)

DL

David L.

Graphic Designer

> "What I like best about HelpDesk is the browser interface."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155)

RA

Robiulawal A.

Assistant Manager- Customer Support

> "User interface is bit sluggish, not much customization option in analytics."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6842896)

KL

Kylie L.

Chat agent

> "It has an easy-to-use interface."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6723695)

MW

Melissa W.

Administrator

> "wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318)

GE

Gerry E.

Director

> "The clean design and ease of use are what I like most about HelpDesk."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6328999)

CG

Cindy G.

Customer Service Supervisor

> "Setting up HelpDesk was not as easy as it sounded. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505)

SL

Sam L.

Director

> "It's easy to use and not too hard to integrate with websites."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6448958)

JW

James W.

Founder

> "Awful."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756)

RK

Rudy K.

Manager

> "The integration was pretty easy, and the reliability is great, we never had one failure in 3+ years of using it."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328145)

JW

James W.

Founder

> "We didn't use the service and forgot it was active."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756)

JW

Jason W.

IT Admin

> "Integration and customization are very easy."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328093)

JE

Javier E.

CTO

> "Our main goal is not to have customer support but we know that's nearly impossible."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3343621)

NJ

Natalia J.

Chatbot Designer

> "The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6877089)

NN

Nandy N.

Administrative Assistant

> "Customers may find it too impersonal."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3004115)

[View Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)

## User interface

[Hiver](https://www.capterra.com/p/142975/Hiver/)

4.68 (148)

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)

4.56 (183)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

Hiver

23/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/142975/Hiver/#features)

HelpDesk

Top features

32/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/185973/HelpDesk/#features)

### Recognition

Hiver is recognized as a top-rated tool in 2 Capterra Shortlist reports

HelpDesk is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

Hiver

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

HelpDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Hiver

-   By Hiver
-   Located in United States
-   Founded in 2011

HelpDesk

-   By Text
-   Located in United States
-   Founded in 2002

## Popular Comparisons

[Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (148)](https://www.capterra.com/p/142975/Hiver/reviews/)

vs

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[Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (148)](https://www.capterra.com/p/142975/Hiver/reviews/)

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4.7

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[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

vs

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$29/month

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4.4

Features

4.4

4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/164283-185973/Zendesk-vs-HelpDesk)

[Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (148)](https://www.capterra.com/p/142975/Hiver/reviews/)

vs

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4.6

Features

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4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/142975-152884/Hiver-vs-Missive)

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

vs

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$29/month

Price

$19/month

4.4

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-185973/Freshdesk-vs-HelpDesk)

[Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (148)](https://www.capterra.com/p/142975/Hiver/reviews/)

vs

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$55/month

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$25/month

4.6

Features

4.4

4.7

Ease of Use

4.5

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[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

vs

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Price

$15/month

4.4

Features

4.6

4.7

Ease of Use

4.6

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[Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (148)](https://www.capterra.com/p/142975/Hiver/reviews/)

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4.6

Features

4.3

4.7

Ease of Use

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Features

4.5

4.7

Ease of Use

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[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

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Features

4.7

4.7

Ease of Use

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[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

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$29/month

Price

$0/month

4.4

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-185973/Tidio-Chat-vs-HelpDesk)