Invoca vs smrtPhone: Which is a better fit?

Great customer support, and cannot say enough about the positive impact this solution has had on our digital campaigns.

No specific email address to email someone directly. Do not waste your time or money on this useless company.

I've used other call tracking solutions previously and feel that invoca has superior dashboard, implementation support and great account managers.

Lauren L

Marketing Coordinator

It gets confusing with the different permissions available to employees.

I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls.

Some steps are repetitive. We have thousands of campaigns and it is difficult to update holiday hours across all those campaigns.

Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support team and overall performance are consistent and awesome.

Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. But that even seems like im trying to say something bad.

I love how user friendly the entire system is. The resource center and support is some of the best I have ever seen and I have been in the Call Center Industry for 6 years and the REI industry for 2.

Labeling of calls can be misleading when a voicemail is left and it is labeled incoming call verse missed voicemail. The chrome extension sometimes stops working and is hard to get reset.

Overall, I have had a great experience with smrtphone, and their customer service is amazing.

Phone numbers shows as spame. Customer service team are laking the basics of customer service they treat the user as if he is a lair or idiot till he proof he is not.

It is very easy to use and does a good job with calls. I like how they set up the call back system and ease of phone number replacement.

On text messaging you are not able to text pictures and when you receive them they are very grainy and blurry.

I am an employee of REIvolution and I use smrtPhone on a daily basis. I recommend it to all our customers because it is a great product and it provides a deep integration into Podio.

Sometimes address on the map is incorrect. When making callback, you still need to close the session to go to the dashboard, its a bit inconvenient.