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Groove vs Denser AI: Which is a better fit?

Updated on December 1st, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,199 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
5.0
Chatbot
NA
Inbox Management
5.0
Email Management
4.8
% Fit
Missing features
Feature ratings
CRM
NA
Support Ticket Management
NA
Chatbot
5.0
Inbox Management
NA
Email Management
NA
User satisfaction
4.5
User reviews86
Ease of use
4.6
Functionality
4.2
Value for money
4.5
Customer support
4.7
5.0
User reviews31
Ease of use
4.9
Functionality
4.8
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Small and medium sized businesses in B2C/B2B Software, eCommerce, Web Development/Design Agencies, Online Services, & Entrepreneurs

Information Technology, Tech Support, Education, and Legal

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
143005
4 screenshots
10019191
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Groove

Top Features
20/37
  • Chatbot
  • Conversation Intelligence
  • Customer Portal
  • Data Security
  • Gamification
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Real-Time Monitoring
  • Task Automation
  • Third-Party Integrations
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Automated Routing
  • Autoresponders
  • Call Center Management
  • Collaboration Tools
  • CRM
  • Customizable Fields
  • Dashboard
  • Email Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Reporting & Statistics
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
See All features
Hide Customer Service Software Features -

Denser AI

2/37
Show Customer Service Software Features +

Groove

  • Best Value Knowledge Management
    Software (2024)
Groove
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Denser AI
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Groove
  • By Groove Networks
  • Located in United States
  • Founded in 2013
Denser AI
  • By Denser AI
  • Located in United States
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