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Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Our customers are small and medium sized businesses between 1-200 employees in: B2C/B2B Software, E-commerce, Web Development/Design Agencies, Online Services, & Entrepreneurs
Zendeks helps you organize your ticketing system and is one of the best in the industry. I highly recommend about the ease of use.
Not often but some users would get confused and totally miss updates or questions sent back to us from the IT team and therefore we lost time.
For ease of use, I think it tops the chart and is more user friendly than its competitors like the SalesForce comprehensive cloud setup.
Their customer service was really poor. They had a £600 recurring subscription enabled on sign up and would not even entertain cancelling this down when we were a day into the recurring payment.
Overall, I really love to use Zendesk. This is a very useful tool for doing analysis on our live channels and as I mentioned, reports has a great function when it comes to filtering.
Terrible product, the company should ashamed of themselves.
This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.
There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason.
I love this software because the ease of use and how helpful it is. We wanted to gather some analytics on how many request we get.
Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket. There isn't an easy way to prioritize customers by spend.
Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.
I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels.
It is good to keep track of all the support requests that we get in. It's a great way to keep on top of issues reported by clients.
Frequent updates move features around and sometimes makes it difficult to find something that you use every day.
The overall experience with Groove was fantastic. It's a great product for the price and we were very pleased with the product from start to finish.
Keeps things in order amongst our small team. I am frustrated by the KB though.
Speaker 1: Hi, my name's Chris. I'm the managing director. The company's called Complete Probate Matters. We've got seven employees within the company. It's growing and this is regarding Zoho Desk. We actually do rate this a number five. Once we looked at it looked to be a pretty user-friendly package. Just downloaded the app and installed it, and it configured itself pretty straightforward. Yeah, we were quite happy with the actual transformation. We looked at Zendesk itself and chose it was one usability. How straightforward the package also not too much. It wasn't too heavy on our service system, so it's pretty easy to integrate and the price was also very affordable. So yeah, we was happy with that and that's why we took that package and we're happy with it. To get started, a little bit of reading through, but once we got that out the way, it was pretty straightforward, a bit more of a click and play situation, if you want to call it. We got prompts throughout the whole installation and everything went through quite fine. Within a matter of an hour or so, we was up and running happy with the product. Well, when it comes to looking at your company for a CLM system such as Zendesk, I would definitely say have a look at it. If anything, go with the little trial period on it. Just get familiar with it. That's what we've done. Once you've got familiar with it was pretty straightforward to bring it in and transfer across. So yeah, I would recommend it highly. Yeah, give it a go guys. It's very easy, very straightforward.
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