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XM for Customer Experience vs Whatfix: Which is a better fit?

Updated on December 15th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,922 reviews from Customer Experience users.
% Fit
Not enough reviews
Feature ratings
Negative Feedback Management
4.9
Surveys & Feedback
4.8
Real-Time Notifications
4.5
Reporting/Analytics
4.7
Customizable Forms
3.5
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
--
Surveys & Feedback
--
Real-Time Notifications
--
Reporting/Analytics
4.2
Customizable Forms
NA
User satisfaction
4.6
User reviews250
Ease of use
4.4
Functionality
4.5
Value for money
4.5
Customer support
4.7
4.6
User reviews77
Ease of use
4.5
Functionality
4.6
Value for money
4.6
Customer support
4.9
Price starts from
Yearly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience

Large and Medium Enterprises looking to drive digital transformation and change management. Enterprises can onboard thousands of users easily by reducing training time, support queries and cost.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Eduardo L
Administrator
4.0

Eduardo: Hi, my name is Eduardo. I'm a travel agent, and I give Qualtrics Customer XM four out of five stars. For more reviews like this, click below. We use Qualtrics to measure customer satisfaction and recent trends on travel destinations, hotels, and preferred airlines for our customers. We also use it afterwards, when the customer comes back from their travel, we use it to measure feedback of our group as a whole and of our team here at our travel company. The thing I like most about Qualtrics is it gives you a lot of room to really do what you wish. You can ask any type of questions for the customers, and you get trends so you can see graphs and all this in real-time. So you can really put it all together and you get a broader view of what your customer really wants and what they think of your team. The thing I least like about Qualtrics, and this is why I gave four stars, not five, is really the interface and the velocity of the service you get. It's not unusual for you to have glitches. And just the interface, it doesn't look like it's up-to-date with current trends and technology. It looks a little bit outdated. So that's the thing I would change, I would try to make it a little bit more appealing to our customers.

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Adam C
Director of Learning & Development
5.0

Adam: Hi, I'm Adam. I'm the Director of Training and Development at BeerBoard. My main focus and responsibility at BeerBoard is to develop any training material and support through documentation, video, as well as utilizing Whatfix, which has been a absolutely phenomenal platform providing some quality tools to help me. And I would say five out of five. I recommend it. There wasn't any particular platforms or products that were used outside of HubSpot and utilizing it for a landing page for our knowledge base. I wasn't around in the time of its initial development, but as I stepped into this role, it became apparent that it was lacking the in-depth instructions and material, and resources for our customers just using that singular platform. So when I was introduced to Whatfix, it became a little eye-opening for the possibilities compared to what they were just using. So the factors that ultimately led us to use Whatfix primarily came down to the tools that were available, the accessibility on both ends. For myself as a new user with Whatfix it's funny where my job is to help new users, old users not feel overwhelmed by BeerBoard's platform. And I easily emphasize with them, or anyone with new technology and how it's overwhelming. It's a bit scary to leap into it, especially when your job requires you to do it. So seeing Whatfix and having the support from our account manager, Priya, who is awesome. Got a shout-out Priya and the WhatFix University. The fact that there was resources for me to get the most out of Whatfix to help me along my journey as I am helping others. It's like this weird meta, it's a full circle of that process. And I think that was the big factor of the accessibility for myself, for customers, being able to provide them this full spectrum of training and the resources along with it. It helped me initiate my own program within BeerBoard that I called the training triangle. And I mean for that alone it was a no-brainer to go along with it. So onboarding and integrating Whatfix was a breeze. When I started to use it, I just was messing around and got some basics. And then talking with our account manager, she led me into the direction of the Whatfix University, which is a huge help. A lot of different modules to pace and get a foundation from the ground up of how to use it along with her own support and the support staff at Whatfix, just everyone open and accessible. And that's how it was with Whatfix, there wasn't challenges I would say. It was very easy, very intuitive, I'd just say seamless. It was on both ends of implementing it into our platform as well as me getting up to speed to use it. I felt like it has the accessibility that I could coming into this new position, take it, and hit the ground running that was awesome. So my recommendations for anyone considering to use Whatfix is to use it, to definitely use it. Don't hesitate to reach out to support. They're super helpful, ready, and willing, and seemingly at any time. When I ran into any pain points, there's that hesitation of, "Well, I should figure it out." But there is also the flip side of I have this task to get done. I don't have the time. I would want to learn how to figure it out and the resources are there, but for ease, I can message someone and they give me an answer and we figure it out. And then they also will take the time to explain it to me so that if it happens again or I run into it, that I can handle it myself, which is an important piece for me. I think one of the great things is using the integrations. So look into that. And if that's something within your company, utilize Whatfix for that because it scrubbed our knowledge base. And with that allows everything, all of the resources we have, which lived on our knowledge base now lives within Whatfix. And you add that with the tools that come along with Whatfix, with the workflows and the beacons and the checklist, and now it's in this beautiful little package that is accessible. So I think that would probably be the other recommendation other than just using it, just dabble in it, go into the University, start to take some modules, and then dive into it.

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User interface
152924 video thumbnail}
1 Video
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1 Video
152924
5 screenshots
143008
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Alerts/Notifications
388
Important

XM for Customer Experience

Top Features
39/39
  • Access Controls/Permissions
  • Alerts/Notifications
  • API
  • Collaboration Tools
  • CRM
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • NPS Survey Structure
  • Predictive Analytics
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting/Analytics
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Workflow Management
See All features
Hide Customer Experience Software Features -

Whatfix

26/39
Show Customer Experience Software Features +
XM for Customer Experience
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Whatfix
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
XM for Customer Experience
  • By Qualtrics
  • Located in United States
  • Founded in 2013
Whatfix
  • By Whatfix
  • Located in United States
  • Founded in 2013
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