eServiceIntelligenceCRM vs PartsTech: Which is a better fit?

I'm starting to use email communications for marketing of which the support staff are sooo helpful with. The sales, support, technical staff are all awesome.

This severely limited the features I was able to use in SI.

Increases customer satisfaction and also it increases their confidence in us. Also very good for the service advisors to facilitate maintenance sales.

There is not much I can say to the negative side. The only thing that comes to mind was the way I use my own management system did not match up to the way Service Intelligence curated the information.

Having an accurate system for scheduling future appointments was major for me and it works fantastic.

We emailed to cancel service near the middle of the month.

The secondary benefit to me is the technicians save time checking over a car if they can see certain thing have been done recently. They don't waste time checking those items.

This software cuts customer follow up time in half. Customers leave knowing we will be in touch and the status of their vehicle.

It has been a game changer in locating quality parts for a fair price and allows us to provide better service and quality to our customers without sacrificing efficiency.

AND that now Parts Tech is pretty much a vessel to open SpeedDial and Rowerdink up in their own stand alone windows to place orders. This makes PartsTech damn near useless.

What I like the most is the ability to look up one part and see prices from all of my top vendors. I also love that the part numbers and prices transfer to the invoice seamlessly.

Now update after update it gets worse and worse. IDK if its our sources just don't utilize it effectively or if PartsTech is just circling the drain.

The program is very user friendly and has good notes as to when certain parts are needed for certain options for vehicle.

We hear they are looking at a labor guide (motor) which is arguably the WORST labor guide to use.

I love that I can look up the same part on 5 different platforms and it works flawlessly.

Need to go back and add to quantity line. Very annoying when you didn't catch it and only ordered some of the parts the first purchase order.