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Quick service food & beverage establishments like franchises, food trucks, juice bars, cafes, bakeries, delis, pizzerias & more who want to manage and reduce customer loss during peak business hours.
Restaurant businesses looking for a flexible, cloud-based POS solution that also runs on mobile to optimize operations and increase revenue streams.
We love the online ordering & the ease of use for both the customer and the business. Overall we love this software and wouldn't consider changing for anything.
Unfortunately, the app has problem connecting with my wifi (sometimes it might be connections problem) but it seems I'm not the only one having those issues.
The product is very easy to use and has great functionality. The team at MYR is extremely helpful and always willing to help.
Their is no way to void a transaction if a mistake was done with selecting a payment option.
The ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly.
As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software.
Great system, great customer support. Still in the infancy stage i see just getting better.
No option to add lock screen with multiple user, only one code for the boss and that's it unlike Maitre D where the staff have to put their code before punching the order.
We have seen an increase in profits, customer service and the reporting ability has helped to make our business better. Both in the front and back of the house.
We were so behind and losing money (people walking our) that I simply closed the kitchen. I lost a lot of money that night.
Great amount of flexibility, the best product we have seen or tried, we have looked at and had demos of others and this fit our operation the best.
Now im stuck with a POS system. When your down and struggling Im not one to burry someone.
I love that reservations can be received online, it helps us to organize ourselves better and leave our clients satisfied. It is used to manage time in general, salaries, breaks and much more.
Also some basic functionality on the restaurant side is still missing. Tickets in the kitchen print up items in random order and there is no way to address this in the system.
Hands down was the most inclusive and best reporting features for our Bar / Restaurant / Bowling Alley. The couple times I have had questions, I've had great support and resolution very quickly.
Getting used to not having a CAKE customer rep stopping by to assist in implementations although you supply that virtually on demand.
Jason: My name's Jason. I am IT at The Saloon restaurant where I also manage and I give CAKE four stars. We chose CAKE, we can have it on iPads at the server's table. From there it goes direct back to the kitchen, where we have some display screens where we can see orders at different stations in the kitchen. For example, we can have certain items go to the pizza station, certain items go to the frying station and certain items going to the grilling station, which we thought was really nice that CAKE can do that, and it can also be funneled, all orders to an expediter station, which we find very useful. I think the biggest advantage of CAKE is their support. At any point I can call them. They're US-based and their hours... I haven't had any problems yet and I can also text them at any time. So, when I'm busy running around the restaurant and I don't have time to hop on a call, I can text them and they can text back at our convenience and I can answer and ask questions and get answers on my own time, which is nice. As a restaurant, you're running around doing a million things and you can't really stop and chat on the phone. And the support has been absolutely hands down, the best support I've seen for a point of sale. CAKE for me, since I've seen a couple of point of sales, the onboarding was a little bit more difficult than other point of sales I've seen. However, their support makes up for that since if I'm having troubles doing something in the menu or with staff, a quick phone call or a text chat with them usually solves a problem pretty quickly.
MYR POS
CAKE POS
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