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Organizations running on Windows and using any or all of these: Active Directory, Exchange Server, Exchange Online, Microsoft 365, Google Workspace, and Teams.
ITSM space. This includes growing organizations of all sizes, in any industry.
And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond.
In this day and age, Security is paramount and if someone were to hack or steal a password for the product, they could do serious damage to an domain.
I am now an avid fan and supporter of ManageEngine. ADManager Plus was the first tool I purchased from them, and I now have 4 other tools that are in use within my organization.
The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill.
Upgrades, ease of use, If you do have any issues this is the best software I have ever seen offering support. I would recommend to any company with an active directory environment.
At times, searching can be somewhat cumbersome as the loading of information based on a search or report can lag.
Very useful and powerful tool for automating account creation, allows you to reduce your reliance on aging scripts and empowers those without comprehensive scripting knowledge to automate processes.
My only negative is that it can sometimes take a while to get a hold of a support person when there is an issue. I have waited a couple of days in the past (mid-week, not over a weekend).
IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.
One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.
If the user is working for multiple client UI changes that needs to be avoided.
In Service Now I appreciate a lot of features that helps me to work on my daily tickets with a pleasure.
Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance.
The ease of use is the best with Service Now. From the ticket creation up to building KPI reports, you can feel that the Service now was design for a great user experience.
ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features sure, but finding what you need can be very difficult at times.
Josh: Hi, I'm Josh. I'm a Biomedical Equipment Technician. I would give ServiceNow a five star rating. And for more reviews like this, click below. We use ServiceNow to manage our medical equipment inventory and track work orders, work requests, and schedule preventive maintenance. I like the most about ServiceNow that you can edit or filter your list on the fly. Say, if you're looking for a record for a certain piece of equipment. You can start by searching that equipment name, and then you get a large list, which right there on your screen, you can filter down via a few simple clicks to narrow it down to the asset you're looking for without needing to know that asset's specific serial number, or inventory tag, or what have you. It is expensive in comparison to most other similar products, but I do believe that you get what you pay for.
Prioritize real-user-identified key features according to your needs to find your best fit.
ManageEngine ADManager Plus
ServiceNow
Top FeaturesManageEngine ADManager Plus
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