# Compare MSP360 Backup vs Action1 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Action1 and MSP360 Backup based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/143536-180609/MSP360-Managed-Backup-vs-Action1-RMM --- # Action1 vs MSP360 Backup Features and Cost Comparison Last updated April 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Action1MSP360 Backup2/4 selected [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.6 (249)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) [## Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting Price Contact vendor Value-for-Money 4.9 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [237 reviews](#user-reviews) Positive 235 Neutral 2 Negative 0 [## MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.6 (249)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [249 reviews](#user-reviews) Positive 239 Neutral 7 Negative 3 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Managed Service Providers (MSP) Software Best performer 27 / 44 Only Action1 - Activity Tracking - API - Audit Trail 9 / 44 Only MSP360 Backup - Billing & Invoicing - Contract/License Management User satisfaction User satisfaction 4.9 User reviews[237](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.9 Customer support 4.8 User satisfaction 4.6 User reviews[249](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.4 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Internal IT departments and Managed Service Providers (MSPs). Best for Managed Service Providers, IT Service Providers, VARs, System Integrators ## User reviews Pros & cons KO Kevin O. Senior IT Technician > "The reporting is great for management even on the evaluation version with the dashboard showing at a glance where you currently sit..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7070916) AK Alfred K. IT Manager > "The remote tools available do not include the file transfer feature, limiting certain capabilities during remote sessions." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846345) MB Mark B. IT Manager > "We have an in-house msi package and we can release a new version which is immediately identified as an update alongside the standard..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6878327) DH Daniel H. IT Manager > "I might need to look at some thraining videos to fully utilise the platform, but the problem is not on theis side, but on mine." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7008473) JN John N. IT Support Supervisor > "I really enjoy the ability to remotely manage all of my companies workstations making sure that their computers are up to date with..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846270) Adam L. ICT Network Management > "It feels like with the wealth of information it gives that some more critical vulnerabilities might get missed amongst the back log." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7019359) ES Elliot S. Assistant IT Manager > "It’s incredibly smooth and reliable, allowing me to manage devices from anywhere without the hassle of setting up additional tools...." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846704) JR Jeremy R. VP, Information Technology > "Minor issue to me is that I have to scroll to the side of the endpoint list to remote into a machine." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846259) WH Wanderlei H. IT Analyst > "I can manage more than 100 computers in just one place, install and uninstall software, and all of this with no cost (the first 200..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846461) RH Ryan H. Technology Coordinator > "It doesn't show a listing for uptime in the dashboard for all computers." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6851086) SG Shane G. Director, Information and Marketing Technologies > "I gain real‑time insights into patch status, installed software, services, and vulnerabilities—all from a single, clean dashboard." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846218) HD Hasan D. IT Manager > "in cases where it gives an error, we do not have detailed information about the causes." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846580) Adam L. ICT Network Management > "We've found the remote support tools indispensable and being able to run PowerShell scripts against endpoints remotely has greatly..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7019359) BC Brian C. IT Director > "Don't like not being able to configure agent action on window supdate take over." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7005169) RP Roderick P. ISO > "It has most of what you would want in end user management, with an awesome patch management and solid vulnerability assessment tool..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846465) AM Angela M. Senior Information Technology Specialist > "Lack of ability to get support if you are a smaller organization." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846244) KJE Knight Joshua E. IT SUPPORT > "Overall, Action1 is appreciated for its scalability, flexibility, and ability to adapt to varying organizational needs and IT..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6351434) JE Jonathan E. Security Engineer > "WSUS is dead and unreliable, and using a Remote Desktop Manager to do updates manually is inefficient." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6337258) KO Kevin O. Senior IT Technician > "Remote desktop client built in to resolve issues locally is also a great help if you run into issues." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7070916) JT Jeremy T. Sr. IT Support Specialist > "Not enough built-in software packages and does not track update history per-device." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6758922) MA Matt A. Technical Coordinator > "We are deployee new windows machines to comply with Microsoft's windows 11 requirements and it has made this process a lot easier." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846238) KO Kevin O. Senior IT Technician > "Not sure if it's OS issue or deploymant." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7070916) MB Mark B. IT Manager > "It is a reliable free tool (up to 200 devices) for patch management, software deployment and script deployment." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6878327) NV Nelson V. IT Manager > "I will be nit picking here, but the auto grouping of devices was a bit clunky with all the different versions of Windows and it wasnt..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6498804) MG Michael G. Systems Administrator > "I was able to deploy to about 50 servers and was able to resolve a few outstanding CVE's without much hassle." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846319) JR Jeremy R. VP, Information Technology > "Its a bit complex to create a patch manually." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846259) JT Jason T. Security Engineer > "Immediately we noticed an improvement in patching effectiveness, and our Nessus vulnerabilities started declining thanks to the..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6483387) AG Alex G. Head of Software Development > "We trialed other products, most of which were very expensive, usually because they include PSA or other "addons" which we just do not..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6419225) GP Geordi P. System Administrator > "Action 1 is a highly detailed patching tool, The interface is mostly well put together, the vulnerability feature is amazing as well" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846322) JC John C. Cybersecurity Analyst > "I don't like the fact that RDP cannot be permanently disabled." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846211) MI Matt I. System Administrator > "We have managed to retire several GPOs from our on-site AD which helps simplifies the eventual migration away from on-site AD to..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6635018) LD Lisa D. IT Support > "The only feature that Action1 is missing is Mac support- it is on the list of future implementation'sRemote Support allows switching..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___4883890) NH Noel H. IT Consultant > "I like how well it works in a decentralized setting, and how easily it manages compliance patching for Windows clients. " [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846253) MG Michael G. Systems Administrator > "This may be a lack of understanding in how to set this up properly. If so then my least liked thing would be the lack of it being..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846319) GS Greg S. Systems Engineer > "Being in a fairly small company (apprx: 150 endpoints) that had no patch management solution in place prior to this, I'd say that..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846236) KW Keith W. IT Manager > "Its a shame that the software does not support mobile devices." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6632702) MJ Matt J. IT Director > "Action1 has been an incredible addition to our service offering, allowing us to quickly patch OS and third-party applications with..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6617521) TM Tyler M. IT Director > "I have tried to remove a program via Remediation, but the software never uninstalls" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6498801) NH Noel H. IT Consultant > "The client stays connected and working over long periods of time, through OS upgrades, and reliably performs updates." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846253) BC Brandon C. Owner > "That level of service is getting harder to find in this field." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6850866) AK Alexandros K. Security Architect > "The cloud-based approach also means there’s no need for on-prem infrastructure, which saves time and resources." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846633) PU Piotr U. IT specialist > "It'll be hard for me to pinpoint." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846760) MJ Matt J. IT Director > "The inbuilt reporting is strong and helps report on compliance broadly as an organisation and to a granular client level." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6617521) HO Harry O. Site IT Support > "Keeping on eye on running scripts can be a little confusing." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6773135) JR Jeremy R. VP, Information Technology > "We use the free tier so I cannot speak to their support, but documentation is well maintained and it's easy to find information in..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846259) KB Kevin B. IT Manager > "This is going to be hard to answer as we're fairly new to the platform." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846226) ZZ Zach Z. Systems Administrator > "unusual or custom programs can be added but that ends up being pretty hands on, but better than patching dozens by hand." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846950) GS Greg S. Systems Engineer > "I have to admit, I feel a little guilty that we are getting all of this for free. " [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846236) JS John S. IT System Administrator > "It is free for up to 200 endpoints and extended to 400 for vulnerability for a limited time." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___7020320) FC Fred C. Cyber Security Consultant > "The time from when you tell the system to perform a task, to when it actually does is a bit slow." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6047428) CG Carlos G. IT Director > "Action1 is a powerful, intuitive, easy-to-use tool that simplifies IT management across all our devices." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846261) MP Mehul P. Network Aministrator > "Update installation sometimes doesn't work. and you have no ways to identify issue." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6196469) MB Mark B. IT Manager > "It also links in to Active Directory so will auto deploy agents making it really slick." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6878327) AN Andre N. Financial manager-Business Analyst > "We don't have the size to have our own IT department with servers." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6204167) RH Russell H. Head of IT > "It's a strong choice for anyone looking to streamline security updates and take control of their network health, especially for those..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6398129) PA Peter A. IT Asset And Configuration Manager > "Sometimes it is difficult to get a right script to use for some deployments." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6235883) ES Elliot S. Assistant IT Manager > "It's perfect for us, and a close second favourite feature is the remote access capability." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846704) PA Peter A. IT Asset And Configuration Manager > "Still struggling on how to uninstall a bulk of SysAid agents using Action1" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6235883) DK Douglas K. IT Director > "The patch management function and ability to script your own software deployments and removals are absolutely great." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6484348) PB Peter B. CIO > "Remote desktop lacks some features 2." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___4841866) TG Tyler G. Systems Administrator > "Also help tremendously with identifying and remediating vulnerabilities." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846220) AN Andre N. Financial manager-Business Analyst > "I work in a healthcare anvironment with people who know nothing of IT." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6204167) MM Martin M. Founder > "Does an excellent job of automating all Windows patches as well as apps like Browsers, pdf programs etc." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6483298) Samuel C. Owner > "No IOS app to manage and remote into the devices, need to use a web browser, but remote desktop is really limited unless you have a..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___2983299) SG Shane G. Director, Information and Marketing Technologies > "As an IT professional overseeing dozens of endpoints—many remote—Action1 has been a game‑changer for our organization." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846218) JK Jeff K. Systems Administrator > "However, that is the only issue I've had with Action1 RMM to date." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___3578536) AD Adam D. IT Infrastructure Manager > "I liked the fact it monitors vulnerabilities near real time which helps us address and remediate them." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6522373) Issac P. Officer > "Ui looks a bit outdated and requires a ramp up" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___2930284) HM Heiko M. Data Protection Officer > "Action1 has a great service, and allows small business to comply with IT security regulations for free." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6498816) Issac P. Officer > "Connection is found to break at times reducing overall reliability" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___2930284) PU Piotr U. IT specialist > "Lucrative offer on free tier - 200 endpoints I can manage completely for free." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6846760) AA Ahmad A. Head Of IT > "Remote access is slow" [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___3148288) AG Alex G. Head of Software Development > "The remote control tool, while basic is by far the most reliable tool i have used on an RMM platform and have never had issues..." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___6419225) AR Abel R. Systems Administrator > "I would say the UI, it is rather basic." [See full review](https://www.capterra.com/p/180609/Action1-RMM/#Capterra___3148884) [View Reviews](https://www.capterra.com/p/180609/Action1-RMM/reviews/) DE Daniel E. Sr Systems Administrator > "The platform performs reliably for routine backups, and the centralized management console is useful for overseeing..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161) DE Daniel E. Sr Systems Administrator > "Licensing structure can become confusing when mixing backup types, endpoints, and add-ons." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161) DE Daniel E. Sr Systems Administrator > "Integration with major cloud providers (AWS, Azure, Wasabi, Backblaze), allowing cost control and storage choices." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161) SK Seth K. IT Manager > "Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439183) MM Maxim M. CEO > "It's highly customizable, supports a wide range of storage providers (AWS, Wasabi, Backblaze, etc.), and has detailed..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6796747) AR Anderson R. Analyst IT > "Lack of customization in your agent and web portal" [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6450071) SM Samantha M. Jr Network Engineer > "What I like most is that it is a complete software where msp can manage everything related to data protection, secure..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6448963) KM Ketan M. IT > "The restore process can be a little slow." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6515648) NV Nataly V. Support level One > "Its pay-as-you-go model, while potentially complex, offers cost-effective scalability, making it a reliable tool for..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6451084) NV Nataly V. Support level One > "The initial configuration can be challenging for new users" [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6451084) DE Daniel E. Sr Systems Administrator > "In summary, it is a dependable and cost-effective backup solution with strong flexibility." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161) MB Marco B. IT Consultant > "The margins in this industry are razor thin and the competition is fierce." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6441077) Fausto C. Senior Engineer lvl three > "The platform does exactly what it promises - manages backups efficiently without overwhelming you with complexity...." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515) TB Tonia B. IT Administrator > "MSP360 can be difficult to set up, if you are not carful you may have files on shared drives that do not back up as..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4870374) MM Maxim M. CEO > "It's particularly great for customers who already have preferred cloud storage or want control over backup..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6796747) CT Colten T. Backup Specialist > "Support leaves something to be desired." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439484) SK Seth K. IT Manager > "I like the fact that they are cloud storage agnostic which gives flexibility, plus you can utilize onsite NAS storage...." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439183) PP Peter P. Director > "Not being able to use the wi-fi connection on an endpoint when using the boot USB to remote restore an image is a bit..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3813862) SK Seth K. IT Manager > "I've been using MSP360 Managed Backup for a few years and it's been a simple way to achieve the 3-2-1-1-0 Backup rule...." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439183) TD Ted D. Owner > "Restoring files from an image backup is confusing. " [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024810) Fausto C. Senior Engineer lvl three > "It made managing my backups a breeze - saved me loads of time and headaches. Plus, the interface was so..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515) JK Joe K. Systems Network Administrator > "I really haven't found anything I really don't like, I would like to see a better data usage page per device." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024707) BS Brian S. Owner > "Easy to set up and use, with a smooth experience that makes managing backups simple and stress-free." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#SoftwareAdvice___7140703) TD Ted D. Owner > "I also configuring the retention times is confusing. " [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024810) IS Igor S. IT Consultant > "I'm using it to delivery a reliable backup solution for some years and have no issues during that time." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6477842) FG Frank G. Owner > "I accidentally clicked on the wrong link to restore it." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6169453) DB Diego B. security information manager > "Combined with other technologies, it has enabled us to create new products for customers." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6456639) JM Jared M. System Engineer > "Some of the features are a little clunky." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6180696) Fausto C. Senior Engineer lvl three > "I loved that I could easily set it up with different cloud storage services without any fuss." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515) BS Brett S. COO > "With power outages, virus, ransomware, etc. out there, we needed a low cost remote backup solution. " [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3810882) Fausto C. Senior Engineer lvl three > "For businesses looking for a straightforward, effective backup management solution, MSP360 is definitely worth..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515) AR Alexander R. Network and Security Engineer > "Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). " [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3812267) AB Alex B. Service Manager > "Has made our lives easier and ability to control backups from afar is great." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6567060) AS Alexander S. Founder and Managing Driector > "There are too many ways to mess it up and no easy way to clone configurations accoss multiple devices much less sites." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811992) RM Ross M. Director > "I used this for server backup mostly, it is better than any other product I have used." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6537495) DF Diego F. Director of IT > "Backup alerts are no longer sent to me after I added another email address." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3815271) MM Maxim M. CEO > "MSP360 has been a dependable solution in our MSP toolkit." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6796747) AH Austin H. IT Manager > "We had some issues with one of the servers not backing up because of the firewall." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3810557) DE Daniel E. Sr Systems Administrator > "The ease of setup and configuration." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161) YL Yisroel L. owner > "They did change a backup type that I was using, which was not secure. " [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4298896) EA Erol A. Owner > "Its easy to setup and intuitive." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7146686) Andrei P. Data Scientist > "MSRP360 worst part is to set it up and install." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4340460) KM Ketan M. IT > "Easy to use user interface and the ability to schedule backup from the portal." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6515648) AS Alexander S. Founder and Managing Driector > "Sometimes being a cheapskate leads me to choose the wrong software." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811992) HT Henrique T. Director > "Reliability and ease of use stood out, although the initial setup was a bit complex." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6441569) IK Igor K. owner > "However, in most software solution I've been testing I was rarely satisfied, whether it's been the lack of usability,..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___2951966) DP Donnie P. Systems Administrator > "The onboarding process was a cinch, the support is fantastic (not that I need it often)." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6459448) CZ Carl Z. Owner > "Not good ... despite the software having an easy to use, well designed UI." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4075484) DC Douglas C. IT Analyst > "The MSP360 Managed Backup is very simple to use, to install and your panel is very usefull." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6460354) BP Brian P. President > "I can't tell what is not backing up or errors" [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811853) NP Nicolas P. IT administrator > "We search a backup solution that support our S3 compatible provider, this one is fully optimised with MSP360 and of..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3813985) Rodrigo S. CTO > "Updates a little difficult to understand" [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3824247) MB Marco B. IT Consultant > "So many new features, always new being added and their support is amazing." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6441077) BP Brian P. President > "Dashboard is hard to find answers." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811853) Helene V. Director, Content > "It has a great backup capacity, since we were able to make backup copies of each computer in the company and although..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3563993) AF Alexandre F. CEO > "lack of integration with multiple RMMSs." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3401344) [View Reviews](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) ## User interface 4.91 (237) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/) 4.64 (249) ### Features Action1 Top features 27/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/180609/Action1-RMM/#features) MSP360 Backup 9/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#features) ### Recognition Action1 Best Value Patch ManagementSoftware (2026)  Best Value Patch ManagementSoftware (2025)  Best Value Patch ManagementSoftware (2024)  Best Value Patch ManagementSoftware (2023)  Best Value Patch ManagementSoftware (2022)  MSP360 Backup is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Action1 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos MSP360 Backup Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Action1 - By Action1 - Located in United States - Founded in 2016 MSP360 Backup - By MSP360 - Located in United States - Founded in 2011 ## Popular Comparisons [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.63 (1,645)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Contact vendor for pricing Price $795/year 4.7 Features 4.6 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/170018-180609/ManageEngine-Desktop-Central-vs-Action1-RMM) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.64 (249)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.63 (372)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/143536-163343/MSP360-Managed-Backup-vs-Backup-and-Recovery) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/)[4.54 (173)](https://www.capterra.com/p/175522/ACMP-Inventory/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.5 4.8 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/175522-180609/ACMP-Inventory-vs-Action1-RMM) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.64 (249)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Contact vendor for pricing Price $1.75 4.5 Features 4.2 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-143536/N-central-vs-MSP360-Managed-Backup) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) Contact vendor for pricing Price $1950/year 4.7 Features 4.7 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/174535-180609/PDQ-Deploy-vs-Action1-RMM) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.64 (249)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (197)](https://www.capterra.com/p/163344/N-sight/reviews/) Contact vendor for pricing Price $99/month 4.5 Features 4.2 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/143536-163344/MSP360-Managed-Backup-vs-N-sight) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[4.59 (393)](https://www.capterra.com/p/179288/Patch-Manager-Plus/reviews/) Contact vendor for pricing Price $245/year 4.7 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/179288-180609/Patch-Manager-Plus-vs-Action1-RMM) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.64 (249)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (148)](https://www.capterra.com/p/207618/Syncro/reviews/) Contact vendor for pricing Price $129/month 4.5 Features 4.4 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/143536-207618/MSP360-Managed-Backup-vs-Syncro) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (480)](https://www.capterra.com/p/181954/Iru/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.6 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/180609-181954/Action1-RMM-vs-Iru) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.64 (249)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/143536-184229/MSP360-Managed-Backup-vs-NinjaOne) [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/180609-184229/Action1-RMM-vs-NinjaOne) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.64 (249)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.5 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/143536-144309/MSP360-Managed-Backup-vs-Atera)