--- title: "Compare MSP360 Backup vs NinjaOne 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare MSP360 Backup and NinjaOne based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/143536-184229/MSP360-Managed-Backup-vs-NinjaOne" page_type: "comparison" language: "en" --- # MSP360 Backup vs NinjaOne Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: MSP360 BackupNinjaOne2/4 selected [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.6 (255)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) [## MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.6 (255)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [255 reviews](#user-reviews) Positive 245 Neutral 7 Negative 3 [## NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [298 reviews](#user-reviews) Positive 289 Neutral 5 Negative 4 ## Summary * * * Features in Managed Service Providers (MSP) Software 10 / 44 Best performer 42 / 44 Only NinjaOne - Active Directory Integration - Activity Tracking - Anti Virus User satisfaction User satisfaction 4.6 User reviews[255](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.4 User satisfaction 4.7 User reviews[298](https://www.capterra.com/p/184229/NinjaOne/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.6 Customer support 4.7 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Managed Service Providers, IT Service Providers, VARs, System Integrators Best for MSPs of all sizes and internal IT teams in midsize to enterprise organizations. ## User reviews Pros & cons DE Daniel E. Sr Systems Administrator > "The platform performs reliably for routine backups, and the centralized management console is useful for..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161) DE Daniel E. Sr Systems Administrator > "Licensing structure can become confusing when mixing backup types, endpoints, and add-ons." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161) DE Daniel E. Sr Systems Administrator > "Integration with major cloud providers (AWS, Azure, Wasabi, Backblaze), allowing cost control and storage..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161) KM Ketan M. IT > "The restore process can be a little slow." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6515648) MM Maxim M. CEO > "It's highly customizable, supports a wide range of storage providers (AWS, Wasabi, Backblaze, etc.), and has..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6796747) SK Seth K. IT Manager > "Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439183) KV Kevin V. NA > "Great product, has backup to of vms and image based backs" [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#SoftwareAdvice___7151530) AR Anderson R. Analyst IT > "Lack of customization in your agent and web portal" [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6450071) DE Daniel E. Sr Systems Administrator > "In summary, it is a dependable and cost-effective backup solution with strong flexibility." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161) TD Ted D. Owner > "Restoring files from an image backup is confusing. " [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024810) MM Maxim M. CEO > "It's particularly great for customers who already have preferred cloud storage or want control over backup..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6796747) JK Joe K. Systems Network Administrator > "I really haven't found anything I really don't like, I would like to see a better data usage page per device." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024707) BS Brian S. Owner > "Easy to set up and use, with a smooth experience that makes managing backups simple and stress-free." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#SoftwareAdvice___7140703) TD Ted D. Owner > "I also configuring the retention times is confusing. " [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024810) SM Samantha M. Jr Network Engineer > "What I like most is that it is a complete software where msp can manage everything related to data protection,..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6448963) FG Frank G. Owner > "I accidentally clicked on the wrong link to restore it." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6169453) NV Nataly V. Support level One > "Its pay-as-you-go model, while potentially complex, offers cost-effective scalability, making it a reliable tool..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6451084) NV Nataly V. Support level One > "The initial configuration can be challenging for new users" [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6451084) AB Alex B. Service Manager > "Has made our lives easier and ability to control backups from afar is great." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6567060) JM Jared M. System Engineer > "Some of the features are a little clunky." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6180696) Fausto C. Senior Engineer lvl three > "The platform does exactly what it promises - manages backups efficiently without overwhelming you with..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515) MB Marco B. IT Consultant > "The margins in this industry are razor thin and the competition is fierce." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6441077) RM Ross M. Director > "I used this for server backup mostly, it is better than any other product I have used." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6537495) TB Tonia B. IT Administrator > "MSP360 can be difficult to set up, if you are not carful you may have files on shared drives that do not back up..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4870374) MM Maxim M. CEO > "MSP360 has been a dependable solution in our MSP toolkit." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6796747) CT Colten T. Backup Specialist > "Support leaves something to be desired." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439484) DE Daniel E. Sr Systems Administrator > "The ease of setup and configuration." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161) PP Peter P. Director > "Not being able to use the wi-fi connection on an endpoint when using the boot USB to remote restore an image is..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3813862) EA Erol A. Owner > "Its easy to setup and intuitive." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7146686) YL Yisroel L. owner > "They did change a backup type that I was using, which was not secure. " [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4298896) KM Ketan M. IT > "Easy to use user interface and the ability to schedule backup from the portal." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6515648) BS Brett S. COO > "With power outages, virus, ransomware, etc. out there, we needed a low cost remote backup solution. " [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3810882) SK Seth K. IT Manager > "I like the fact that they are cloud storage agnostic which gives flexibility, plus you can utilize onsite NAS..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439183) AR Alexander R. Network and Security Engineer > "Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). " [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3812267) SK Seth K. IT Manager > "I've been using MSP360 Managed Backup for a few years and it's been a simple way to achieve the 3-2-1-1-0 Backup..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439183) Andrei P. Data Scientist > "MSRP360 worst part is to set it up and install." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4340460) Fausto C. Senior Engineer lvl three > "It made managing my backups a breeze - saved me loads of time and headaches. Plus, the interface was so..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515) AS Alexander S. Founder and Managing Driector > "There are too many ways to mess it up and no easy way to clone configurations accoss multiple devices much less..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811992) IS Igor S. IT Consultant > "I'm using it to delivery a reliable backup solution for some years and have no issues during that time." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6477842) CZ Carl Z. Owner > "Not good ... despite the software having an easy to use, well designed UI." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4075484) DB Diego B. security information manager > "Combined with other technologies, it has enabled us to create new products for customers." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6456639) DF Diego F. Director of IT > "Backup alerts are no longer sent to me after I added another email address." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3815271) Fausto C. Senior Engineer lvl three > "I loved that I could easily set it up with different cloud storage services without any fuss." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515) AH Austin H. IT Manager > "We had some issues with one of the servers not backing up because of the firewall." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3810557) Fausto C. Senior Engineer lvl three > "For businesses looking for a straightforward, effective backup management solution, MSP360 is definitely worth..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515) AF Alexandre F. CEO > "lack of integration with multiple RMMSs." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3401344) JM James M. CIO > "I like the schedule, retention, encryption and easy installation features." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6047277) AS Alexander S. Founder and Managing Driector > "Sometimes being a cheapskate leads me to choose the wrong software." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811992) TD Ted D. Owner > "It is a reliable, versatile, manageable backup system." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024810) IK Igor K. owner > "However, in most software solution I've been testing I was rarely satisfied, whether it's been the lack of..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___2951966) HT Henrique T. Director > "Reliability and ease of use stood out, although the initial setup was a bit complex." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6441569) BP Brian P. President > "I can't tell what is not backing up or errors" [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811853) DP Donnie P. Systems Administrator > "The onboarding process was a cinch, the support is fantastic (not that I need it often)." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6459448) Rodrigo S. CTO > "Updates a little difficult to understand" [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3824247) DC Douglas C. IT Analyst > "The MSP360 Managed Backup is very simple to use, to install and your panel is very usefull." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6460354) BP Brian P. President > "Dashboard is hard to find answers." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811853) JR JASON R. Jefe tecnologia > "Easy and effective, too much information in their Youtube channel." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6025329) AF Alexandre F. CEO > "lack of integration with multiple RMMSs." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3401344) NP Nicolas P. IT administrator > "We search a backup solution that support our S3 compatible provider, this one is fully optimised with MSP360 and..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3813985) AR Anderson R. Analyst IT > "Lack of customization in your agent and web portal" [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6450071) MB Marco B. IT Consultant > "So many new features, always new being added and their support is amazing." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6441077) JK Joe K. Systems Network Administrator > "I really haven't found anything I really don't like, I would like to see a better data usage page per device." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024707) JK Joe K. Systems Network Administrator > "Everything you need is on one simple page." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024707) CZ Carl Z. Owner > "Not good ... despite the software having an easy to use, well designed UI." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4075484) Helene V. Director, Content > "It has a great backup capacity, since we were able to make backup copies of each computer in the company and..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3563993) BP Brian P. President > "Dashboard is hard to find answers." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811853) DM Davide M. Director > "Great esperience: we use it in the MSP scenario with great business success: our customers find our service..." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3825173) CT Colten T. Backup Specialist > "Support leaves something to be desired." [See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439484) [View Reviews](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) JD Josh D. IT Support Engineer > "The strong remote access tools, automation capabilities, alerting and responsive support make it a reliable solution for day-to-day IT operations. While some..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7180799) BH Bradley H. Head of Managed Services > "Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running,..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7160504) RW Rich W. Executive Director > "Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7144382) EK Eric K. Owner > "I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7013710) JD Josh D. IT Support Engineer > "Ticket management is well integrated and helps keep support work organised, while customer support is generally very responsive and helpful when issues do arise." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7180799) SG Stephen G. IT Manager > "I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7040627) Bobby A. Technical Support > "Overall, our experience with NinjaOne has been very positive. Since moving over from Kaseya’s stack in February 2025, our team has had a much easier time..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7157139) ER Ethan R. IT Technician > "Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004704) ET Eldho T. battery test tecnition > "The HTML5-based user interface is highly responsive, allowing technicians to move quickly between dashboard" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7149593) KC Kevin C. IT Intern > "Some cons of NinjaOne are its limited integration options, feature gaps, and it's a little pricey." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6621839) NO Nelson O. IT Systems Administrator > "The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply,..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7109421) JH James H. IT Infrastructure Manager > "We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004691) BH Bradley H. Head of Managed Services > "Ninja nails all the fundamentals perfectly, and then you get onto the more advanced features which are all thoughtful changes with MSP's pains are the forefront..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7160504) Kevin Y. Managing Director > "However the solution was expensive with no remote support or helpdesk features in the standard license." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6799082) DN David N. IT Operations Manager > "Overall NinjaOne is a really cost efficient RMM solution for you to monitor and manage either your Windows or macOS devices." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614) RW Randal W. Managing Partner > "I did wish we could reset some of the alerts, especially on computers that have been offline for a while." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004714) DN David N. IT Operations Manager > "It covers operating system and 3rd party apps and is pretty granular with how you can schedule patches." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614) JH Joe H. Operations Director > "It can become a little pricey if you have many users or a low number of users but very endpoint heavy." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6513916) JK Joe K. System Administrator > "It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7006437) WM Will M. Manager > "There are a few item you can automate but it just causes more of a headache when doing so" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6788570) PW Palash W. Operations Consultant > "The ability to monitor, manage, and patch devices remotely without complicated setups has saved us time and headaches. While the ticketing system and..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6729290) EE Ed E. Retail and Repair Operations > "Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6065849) DN Dominik N. CEO > "It offers strong automation tools and reliable monitoring, which have helped streamline many day-to-day operations. While there are some limitations, such as..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6782168) AF Allen F. Director of Information Technology Solutions > "I have struggled with the Apple integration a bit." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004828) VR Verified Reviewer IT Solutions Architect > "Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it”" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) TB Tomson B. IT Administrator > "You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) Bobby A. Technical Support > "Remote access, ticket visibility, patching, and endpoint management are all easier to work with day to day." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7157139) Divaldo C. CEO > "It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6163491) VR Verified Reviewer IT Solutions Architect > "Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) TB Tomson B. IT Administrator > "The bundled Bitdefender AV is quite lacking in management." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) VR Verified Reviewer IT Solutions Architect > "Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) TB Tomson B. IT Administrator > "The extra integration items are somewhat lacking." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) Smita T. Data Scientist > "My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems,..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7088154) TJ Timothy J. IT Manager > "The notifications telling users to reboot their machines after software updates has been called "Annoying" by our end users (it "nags" them every hour to reboot..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4941288) RW Rich W. Executive Director > "I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7144382) MT Marek T. CEO > "The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4792935) TM Tou M. IT Technician > "These strengths make it especially appealing for IT teams looking to streamline operations without dealing with overly complex systems." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7137723) Patrick P. System administrator > "A little tiny issue here and there, but nothing their technical support weren't able to handle." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6060681) VR Verified Reviewer IT Solutions Architect > "The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) Fabio S. Quality, IT, Management Control > "Fantastic: device inventory, remote management, one-click deploy of apps, etc... And for the "support" perspective, the alert system has anticipated lot of..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3286299) PA Peter A. Automation Engineer > "They have feature parity and then some across their RMM and remote software that allows our team to manage a significant amount of endpoints with ease." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004719) KF Kenneth F. Accounting > "Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4634633) DN David N. IT Operations Manager > "Patching works well and the device insights is super helpful for troubleshooting issues." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614) BS Bill S. Technologist > "Support can be lacking and deploying policies can be difficult at times" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4649330) VR Verified Reviewer IT Solutions Architect > "The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) VR Verified Reviewer Systems Engineer > "Well their remote access feature is not so robust and has some lag even with good bandwidth of internet." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3772357) VR Verified Reviewer IT Solutions Architect > "It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) CE Chalden E. Network Technician > "If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3069158) KW Kian W. Support Engineer > "The interface is clean, deployment is straightforward, and the automation tools save a lot of time." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7160458) RS Rick S. Senior IT Specialist > "Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2477067) TB Tyler B. Tier Two Technician > "Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635) BF Baptiste F. IT Technician > "This RMM can't be used via Linux, you can install the endpoint but not remotely connect to it." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2928916) AN Azamat N. IT Support Engineer > "The platform is intuitive, reliable, and streamlines device management, monitoring, and patching in a way that saves significant time." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004727) AM Ailton M. it > "the search needs some work some times I need to find a pc and I have a hard time finding" [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2957633) JD Josh D. IT Support Engineer > "Alerting is reliable and provides good visibility into issues before users report them." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7180799) Michael J. Owner > "The network monitor is outdated and very limited in its capabilities." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2755290) Blake A. IT Technician > "The dashboard provides all the information needed, and it does not feel overwhelming at all." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7146434) NA Nick A. Technical Manager > "SENSITIVE CONTENT HIDDEN\], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2408911) JK Joe K. System Administrator > "Ease of use, all of the functionality it offers, allows me to manage multiple sites for customer support, the dashboard allows me to identify and address..." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7006437) Christopher W. System Admin > "Lack of built in scripting." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2696351) Bobby A. Technical Support > "There was a learning curve during the transition, but once we got comfortable with it, NinjaOne became a much better fit for how we work." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7157139) KF Kenneth F. Accounting > "Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4634633) VR Verified Reviewer Engineer > "It has significantly improved our team's efficiency by automating routine maintenance and remote support." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7076162) CE Chalden E. Network Technician > "If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3069158) TB Tyler B. Tier Two Technician > "Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635) EE Ed E. Retail and Repair Operations > "Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6065849) TM Tou M. IT Technician > "One of the standout strengths of NinjaOne is its simplicity combined with powerful functionality." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7137723) AF Allen F. Director of Information Technology Solutions > "I have struggled with the Apple integration a bit." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004828) VR Verified Reviewer IT Solutions Architect > "It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993) TB Tomson B. IT Administrator > "The extra integration items are somewhat lacking." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178) JH James H. IT Infrastructure Manager > "for an SME looking to consolidate platforms whilst also gaining better insight into our laptop and desktop estate, NinjaOne is an excellent platform." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004691) MT Marek T. CEO > "The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information." [See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4792935) [View Reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/) ## User interface 4.65 (255) 4.74 (298) ### Features MSP360 Backup 10/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#features) NinjaOne Top features 42/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/184229/NinjaOne/#features) ### Recognition MSP360 Backup is recognized as a top-rated tool in 4 Capterra Shortlist reports No recognitions have been awarded to NinjaOne ### Deployment & support MSP360 Backup Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos NinjaOne Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details MSP360 Backup - By MSP360 - Located in United States - Founded in 2011 NinjaOne - By NinjaOne - Located in United States - Founded in 2013 ## Popular Comparisons [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (255)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [IDrive](https://www.capterra.com/p/171884/IDrive/)[4.58 (1,201)](https://www.capterra.com/p/171884/IDrive/reviews/) Contact vendor for pricing Price $0 4.5 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/143536-171884/MSP360-Managed-Backup-vs-IDrive) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Contact vendor for pricing Price $104/month 4.5 Features 4.6 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/170018-184229/ManageEngine-Desktop-Central-vs-NinjaOne) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (255)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/)[4.64 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/143536-163343/MSP360-Managed-Backup-vs-Backup-and-Recovery) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (493)](https://www.capterra.com/p/181954/Iru/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.7 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/181954-184229/Iru-vs-NinjaOne) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (255)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/)[4.81 (465)](https://www.capterra.com/p/161328/NAKIVO/reviews/) Contact vendor for pricing Price $99one time 4.5 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/143536-161328/MSP360-Managed-Backup-vs-NAKIVO) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180609-184229/Action1-RMM-vs-NinjaOne) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (255)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [Vinchin Backup & Recovery](https://www.capterra.com/p/180134/Vinchin-Backup-Recovery/)[4.65 (187)](https://www.capterra.com/p/180134/Vinchin-Backup-Recovery/reviews/) Contact vendor for pricing Price $0/month 4.5 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/143536-180134/MSP360-Managed-Backup-vs-Vinchin-Backup-Recovery) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.5 Features 4.3 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-184229/Atera-vs-NinjaOne) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (255)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [Macrium Reflect Workstation](https://www.capterra.com/p/160544/Macrium-Reflect/)[4.82 (123)](https://www.capterra.com/p/160544/Macrium-Reflect/reviews/) Contact vendor for pricing Price $65/year 4.5 Features 4.7 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/143536-160544/MSP360-Managed-Backup-vs-Macrium-Reflect) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Contact vendor for pricing Price $24.9/month 4.5 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/184229-194565/NinjaOne-vs-TeamViewer) [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (255)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) vs [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[4.15 (145)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.4 4.4 Ease of Use 3.7 [View full comparison](https://www.capterra.com/compare/142789-143536/ConnectWise-Automate-vs-MSP360-Managed-Backup) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (311)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.5 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-184229/Pulseway-vs-NinjaOne)