# Compare MSP360 Backup vs Autotask PSA 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare MSP360 Backup and Autotask PSA based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/143536-223239/MSP360-Managed-Backup-vs-Autotask-PSA

---

# MSP360 Backup vs Autotask PSA Features and Cost Comparison

Last updated March 20th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MSP360 BackupAutotask PSA2/4 selected

[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.7 (246)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (155)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

[## MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.7 (246)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [246 reviews](#user-reviews)

Positive

236

Neutral

7

Negative

3

[## Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (155)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

Starting Price

Contact vendor

Value-for-Money

4

Functionality

4.2

Ease of Use

3.9

Customer Service

4.1

Reviews Sentiment

Based on [155 reviews](#user-reviews)

Positive

128

Neutral

22

Negative

5

## Summary

* * *

Features in Managed Service Providers (MSP) Software

9 / 44

Only MSP360 Backup

-   Remote Access/Control

Best performer

29 / 44

Only Autotask PSA

-   Active Directory Integration
-   Activity Tracking
-   API

User satisfaction

User satisfaction

4.7

User reviews[246](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.5

Customer support

4.4

User satisfaction

4.2

User reviews[155](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

Ease of use

3.9

Functionality

4.2

Value for money

4.0

Customer support

4.1

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Managed Service Providers, IT Service Providers, VARs, System Integrators

Best for

Not provided by vendor

## User reviews

Pros & cons

DE

Daniel E.

Sr Systems Administrator

> "The platform performs reliably for routine backups, and the centralized management console is useful for overseeing..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161)

DE

Daniel E.

Sr Systems Administrator

> "Licensing structure can become confusing when mixing backup types, endpoints, and add-ons."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161)

MM

Maxim M.

CEO

> "It's highly customizable, supports a wide range of storage providers (AWS, Wasabi, Backblaze, etc.), and has detailed..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6796747)

SK

Seth K.

IT Manager

> "Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439183)

DE

Daniel E.

Sr Systems Administrator

> "Integration with major cloud providers (AWS, Azure, Wasabi, Backblaze), allowing cost control and storage choices."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161)

AR

Anderson R.

Analyst IT

> "Lack of customization in your agent and web portal"

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6450071)

MM

Maxim M.

CEO

> "It's particularly great for customers who already have preferred cloud storage or want control over backup..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6796747)

KM

Ketan M.

IT

> "The restore process can be a little slow."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6515648)

SM

Samantha M.

Jr Network Engineer

> "What I like most is that it is a complete software where msp can manage everything related to data protection, secure..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6448963)

NV

Nataly V.

Support level One

> "The initial configuration can be challenging for new users"

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6451084)

NV

Nataly V.

Support level One

> "Its pay-as-you-go model, while potentially complex, offers cost-effective scalability, making it a reliable tool for..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6451084)

MB

Marco B.

IT Consultant

> "The margins in this industry are razor thin and the competition is fierce."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6441077)

DE

Daniel E.

Sr Systems Administrator

> "In summary, it is a dependable and cost-effective backup solution with strong flexibility."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161)

TB

Tonia B.

IT Administrator

> "MSP360 can be difficult to set up, if you are not carful you may have files on shared drives that do not back up as..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4870374)

Fausto C.

Senior Engineer lvl three

> "The platform does exactly what it promises - manages backups efficiently without overwhelming you with complexity...."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515)

CT

Colten T.

Backup Specialist

> "Support leaves something to be desired."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439484)

SK

Seth K.

IT Manager

> "I like the fact that they are cloud storage agnostic which gives flexibility, plus you can utilize onsite NAS storage. "

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439183)

PP

Peter P.

Director

> "Not being able to use the wi-fi connection on an endpoint when using the boot USB to remote restore an image is a bit..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3813862)

SK

Seth K.

IT Manager

> "I've been using MSP360 Managed Backup for a few years and it's been a simple way to achieve the 3-2-1-1-0 Backup rule. "

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439183)

TD

Ted D.

Owner

> "Restoring files from an image backup is confusing. "

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024810)

Fausto C.

Senior Engineer lvl three

> "It made managing my backups a breeze - saved me loads of time and headaches. Plus, the interface was so straightforward..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515)

JK

Joe K.

Systems Network Administrator

> "I really haven't found anything I really don't like, I would like to see a better data usage page per device."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024707)

MM

Maxim M.

CEO

> "MSP360 has been a dependable solution in our MSP toolkit."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6796747)

TD

Ted D.

Owner

> "I also configuring the retention times is confusing. "

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6024810)

IS

Igor S.

IT Consultant

> "I'm using it to delivery a reliable backup solution for some years and have no issues during that time."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6477842)

FG

Frank G.

Owner

> "I accidentally clicked on the wrong link to restore it."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6169453)

DB

Diego B.

security information manager

> "Combined with other technologies, it has enabled us to create new products for customers."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6456639)

JM

Jared M.

System Engineer

> "Some of the features are a little clunky."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6180696)

Fausto C.

Senior Engineer lvl three

> "I loved that I could easily set it up with different cloud storage services without any fuss."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515)

BS

Brett S.

COO

> "With power outages, virus, ransomware, etc. out there, we needed a low cost remote backup solution. "

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3810882)

Fausto C.

Senior Engineer lvl three

> "For businesses looking for a straightforward, effective backup management solution, MSP360 is definitely worth..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515)

AR

Alexander R.

Network and Security Engineer

> "Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). "

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3812267)

AB

Alex B.

Service Manager

> "Has made our lives easier and ability to control backups from afar is great."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6567060)

AS

Alexander S.

Founder and Managing Driector

> "There are too many ways to mess it up and no easy way to clone configurations accoss multiple devices much less sites."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811992)

RM

Ross M.

Director

> "I used this for server backup mostly, it is better than any other product I have used."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6537495)

DF

Diego F.

Director of IT

> "Backup alerts are no longer sent to me after I added another email address."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3815271)

DE

Daniel E.

Sr Systems Administrator

> "The ease of setup and configuration."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___7117161)

AH

Austin H.

IT Manager

> "We had some issues with one of the servers not backing up because of the firewall."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3810557)

KM

Ketan M.

IT

> "Easy to use user interface and the ability to schedule backup from the portal."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6515648)

YL

Yisroel L.

owner

> "They did change a backup type that I was using, which was not secure. "

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4298896)

HT

Henrique T.

Director

> "Reliability and ease of use stood out, although the initial setup was a bit complex."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6441569)

Andrei P.

Data Scientist

> "MSRP360 worst part is to set it up and install."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4340460)

DP

Donnie P.

Systems Administrator

> "The onboarding process was a cinch, the support is fantastic (not that I need it often)."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6459448)

AS

Alexander S.

Founder and Managing Driector

> "Sometimes being a cheapskate leads me to choose the wrong software."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811992)

DC

Douglas C.

IT Analyst

> "The MSP360 Managed Backup is very simple to use, to install and your panel is very usefull."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6460354)

IK

Igor K.

owner

> "However, in most software solution I've been testing I was rarely satisfied, whether it's been the lack of usability,..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___2951966)

NP

Nicolas P.

IT administrator

> "We search a backup solution that support our S3 compatible provider, this one is fully optimised with MSP360 and of..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3813985)

CZ

Carl Z.

Owner

> "Not good ... despite the software having an easy to use, well designed UI."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___4075484)

MB

Marco B.

IT Consultant

> "So many new features, always new being added and their support is amazing."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6441077)

BP

Brian P.

President

> "I can't tell what is not backing up or errors"

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811853)

Helene V.

Director, Content

> "It has a great backup capacity, since we were able to make backup copies of each computer in the company and although..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3563993)

Rodrigo S.

CTO

> "Updates a little difficult to understand"

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3824247)

DM

Davide M.

Director

> "Great esperience: we use it in the MSP scenario with great business success: our customers find our service unique,..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3825173)

BP

Brian P.

President

> "Dashboard is hard to find answers."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3811853)

Marco H.

Director

> "They don't force you to pay upfront for storage, I use their Amazon S3 bucket and the license price is excellent for a..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3810531)

AF

Alexandre F.

CEO

> "lack of integration with multiple RMMSs."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___3401344)

CT

Colten T.

Backup Specialist

> "Looking forward to onboard more clients with it."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439484)

Erick V.

Client Technologies Manager

> "I tried to recover 2 files from a VM backup and the support told me that I had to recover the whole VM which was..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___2131391)

Fausto C.

Senior Engineer lvl three

> "It may not be revolutionary, but it's certainly a competent and reliable tool."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439515)

Chase S.

IT Specialist

> "It requires you to keep refilling a $100 bank just to have 5 licenses."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___2154888)

JM

James M.

CIO

> "I like the schedule, retention, encryption and easy installation features."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6047277)

Erick V.

Client Technologies Manager

> "That was one year ago, and I am still waiting for a solution. Since that time, I had to start running 2 different..."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___2131391)

Russell W.

CEO

> "It is easy to use and easy to setup."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___6439872)

Chase S.

IT Specialist

> "I don't feel you get value in what you're paying for."

[See full review](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#Capterra___2154888)

[View Reviews](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

JJ

Jacques J.

Director

> "Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

DR

Denuka R.

Operations Manager

> "The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

SJ

Simon J.

Senior System Engineer

> "Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless billing."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6840326)

JJ

Jacques J.

Director

> "In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

DR

Denuka R.

Operations Manager

> "What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

DR

Denuka R.

Operations Manager

> "It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

DR

Denuka R.

Operations Manager

> "My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business,..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

DM

David M.

Support Engineer

> "Doesn't link well with the inventory of computers. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535)

SS

Shawn S.

Senior Systems Administrator

> "We were starting to outgrow and hit limitations of BMS, but now that we are using Autotask we feel we have a PSA..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6827576)

DM

David M.

Support Engineer

> "The invoice designer is not awesome. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535)

JJ

Jacques J.

Director

> "Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

KS

Koos S.

CTO

> "Before Kaseya acquired Autotask it was very slow at times and looked old, but that's part of the past."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004812)

RG

Randy G.

AVP - Systems Administrator

> "Additionally, it highlights issues and allows us to address them more quickly while also helping us track our work."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6813581)

DG

David G.

Technicien

> "There are many visual and textual elements that pollute the display because they are useless."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

JJ

Jacques J.

Director

> "I also appreciate how customisable the platform is, especially when configuring ticket and company views to match..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

IB

Isaac B.

Intern Sales Responsible

> "The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for example : a..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

DM

David M.

Support Engineer

> "It has been a learning curve for our very small shop. But we couldn't live without it now. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535)

JK

Jeremey K.

Operations Director

> "I am just comparing it to Teamwork Desk(More of a ticketing system than actual PSA), but out of the box, Autotask..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808154)

BC

Brian C.

Support Manager

> "I also love the ability to customize ticket templates and place valuable related data like related ITGlue articles..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4829537)

IB

Isaac B.

Intern Sales Responsible

> "Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern process..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

PM

Philip M.

Director of Professional Services

> "How well it matched our ticketing process and improved capabilities. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004811)

Kevin H.

Head of Projects

> "The project management features in Autotask still feel neglected and lack many features now considered to be basic..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

VL

Vince L.

Director Application Development

> "Overall it is a great system and once gotten used to it and adhering to the configurations and setups of companies..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6631364)

DG

David G.

Technicien

> "Smartphone app even worse than the web version"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

SB

Steven B.

Service Delivery Manager

> "The online chat support staff were both knowledgeable and accessible during regular business hours in New Zealand..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966985)

DG

David G.

Technicien

> "Not ergonomic"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

Ravi B.

CEO

> "We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5016607)

FO

Francis O.

Cloud Infrastructure Engineer

> "Unable to search keywords on the application and get results"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808079)

BP

Brittany P.

Desktop Support Technician

> "I have used multiple PSA resources and this is by far my favorite."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6699423)

Kevin H.

Head of Projects

> "The user interface is outdated which can make the platform difficult to use and configure."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

IB

Isaac B.

Intern Sales Responsible

> "As a PSA system, Autotask is working wonderfully for its ticketing system and contract management."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

Kevin H.

Head of Projects

> "The procurement section is also cumbersome and lacks the flexibility needed by most businesses."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

Kevin H.

Head of Projects

> "We use APIs to solve problems that can't be solved inside Autotask."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

Jamie G.

IT Manager

> "When the options aren't customisable at all it really does hinder you."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4970625)

MW

Monica W.

Project Manager III

> "Easy to access data and features. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216)

NF

Nick F.

Customer Success Specialist

> "Integration with Quickbooks online does not work as hoped for"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966763)

MW

Monica W.

Project Manager III

> "Easy to develop and generate reports."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216)

JS

Jordan S.

Quality Assurance Manager

> "It can be cumbersome to find exactly where to adjust something on the backend."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961)

MT

Micheal T.

Marketing Director

> "Autotask PSA has brilliant and easy to use features."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6235046)

ID

Ivan D.

Managing Partner

> "There is the risk of losing yourself customizating worflows and tickets with a lot of detail, to later realize a..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621)

RP

Rahul P.

PreSales Solution Consultant

> "Centralized business operations management tool which can increase your productivity and profitability."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964188)

DG

David G.

Technicien

> "Not intuitive"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

Kavindu Githsara K.

System Specialist

> "The centralization of data, scheduling, resource management, and integration capabilities are all great features..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4667339)

DG

David G.

Technicien

> "Not user friendly"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

Kevin H.

Head of Projects

> "Autotask is infinitely customisable so almost any business problem can be solved."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

SC

Samson C.

Operations Manager

> "Billing integration can be flaky at times and needs work in our option"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936)

JS

Jordan S.

Quality Assurance Manager

> "The overall presentation, use and customization of Autotask is what I appreciate most."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961)

VR

Verified Reviewer

President

> "The KB section makes it hard to add images."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992)

RP

Rob P.

CEO

> "We manage our customer contacts and tickets through the system and after initial setup it has been easy and..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601)

RP

Rob P.

CEO

> "They changed to a dashboard system at login and frankly it is not that useful to us."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601)

EH

Ewan H.

Senior Solutions Consultant

> "It's been fantastic for managing service desk requests and incidents."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5062766)

VR

Verified Reviewer

President

> "The design feels dated and not as intuitive as other solutions we've tried and in spite of several new releases,..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2959252)

VK

Victor K.

Systems Administrator

> "What I like most about the Autotask PSA is the workflow rules."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6022857)

VR

Verified Reviewer

Consultant

> "Little bit confusing at the begining. But soon I catch it up."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3540649)

JO

Joshua O.

Infrastructure Engineer

> "This is one of the best IT service management I have used so far, very easy to use."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6508357)

SA

Sunil A.

President

> "Does not provide a good Calendar view for Work distribution and management (It is crucial)"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#SoftwareAdvice___3189860)

CH

Chris H.

General Manager

> "You can manage all aspects of an MSP business here with billing integrations available to close the loop."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3566387)

VR

Verified Reviewer

President

> "Hard to use."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992)

YB

Yvonne B.

Service Co-Ordinator

> "I absolutely love AutoTask - it's easy to work with and manage tickets effectively."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6129405)

JD

Joe D.

President

> "Horrible"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3433540)

ID

Ivan D.

Managing Partner

> "It allows us to reflect our specific needs on the app, and avoid mistakes."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621)

MR

Mahesh R.

Assistant Manager - Service Delivery

> "The report generation is a little slow sometimes."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2539590)

IB

Isaac B.

Intern Sales Responsible

> "Ticketing system is working woderfully."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

TS

Tyler S.

CEO

> "The worst support out of any software/service we use."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2690116)

[View Reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

## User interface

4.65 (246)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)

4.25 (155)

### Features

MSP360 Backup

9/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#features)

Autotask PSA

Top features

29/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/223239/Autotask-PSA/#features)

### Recognition

No recognitions have been awarded to MSP360 Backup

No recognitions have been awarded to Autotask PSA

### Deployment & support

MSP360 Backup

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Autotask PSA

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

MSP360 Backup

-   By MSP360
-   Located in United States
-   Founded in 2011

Autotask PSA

-   By Kaseya
-   Located in United States
-   Founded in 2004

## Popular Comparisons

[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (246)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

vs

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Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.5

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/143536-163343/MSP360-Managed-Backup-vs-Backup-and-Recovery)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.25 (155)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

vs

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Contact vendor for pricing

Price

$1.75

4.2

Features

4.2

3.9

Ease of Use

3.9

[View full comparison](https://www.capterra.com/compare/13803-223239/N-central-vs-Autotask-PSA)

[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (246)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

vs

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Contact vendor for pricing

Price

$1.75

4.5

Features

4.2

4.4

Ease of Use

3.9

[View full comparison](https://www.capterra.com/compare/13803-143536/N-central-vs-MSP360-Managed-Backup)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.25 (155)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

vs

[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)

Contact vendor for pricing

Price

$99/month

4.2

Features

4.2

3.9

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/163344-223239/N-sight-vs-Autotask-PSA)

[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (246)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

vs

[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)

Contact vendor for pricing

Price

$99/month

4.5

Features

4.2

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/143536-163344/MSP360-Managed-Backup-vs-N-sight)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.25 (155)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

vs

[Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (147)](https://www.capterra.com/p/207618/Syncro/reviews/)

Contact vendor for pricing

Price

$129/month

4.2

Features

4.4

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/207618-223239/Syncro-vs-Autotask-PSA)

[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (246)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

vs

[Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (147)](https://www.capterra.com/p/207618/Syncro/reviews/)

Contact vendor for pricing

Price

$129/month

4.5

Features

4.4

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/143536-207618/MSP360-Managed-Backup-vs-Syncro)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.25 (155)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

vs

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Contact vendor for pricing

Price

$29/month

4.2

Features

4.5

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/170401-223239/ITGlue-vs-Autotask-PSA)

[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (246)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

vs

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Contact vendor for pricing

Price

$29/month

4.5

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/143536-170401/MSP360-Managed-Backup-vs-ITGlue)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.25 (155)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

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Contact vendor for pricing

Price

$129/month

4.2

Features

4.3

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144309-223239/Atera-vs-Autotask-PSA)

[MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/)[4.65 (246)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

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Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.5

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/143536-184229/MSP360-Managed-Backup-vs-NinjaOne)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.25 (155)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

vs

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.73 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.5

3.9

Ease of Use

4.7

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