MSP360 Managed Backup vs Autotask PSA: Which is a better fit?

Jeremey K.: My name is Jeremey. I'm the operations director at Global Mac IT. We're a Mac-based managed service provider and I give Autotask a rating of four out of five stars. When we were searching for a new PSA, we initially started looking at ConnectWise and also Halo PSA. Those two options did not fully integrate with a lot of the other services we use. So it didn't make sense for us to move those and we were coming from a ticketing system called Teamwork, which had no integrations whatsoever with it. For us, we use a lot of the Kaseya services. So the integrations between IT Glue and Datto RMM made a lot of sense for us for automated documentation. Also, the customization of Autotask, we could use it to create different workflows. It worked to pull in documentation automatically and the various notification templates that we were able to do just made it a lot easier for our team to go in and start helping our clients. It is a pretty large undertaking to actually get onboarded. The nice part is Kaseya has a team of integration specialists that work through the onboarding process with you. We had multiple meetings with them and if we needed to schedule more, we could. But they also provide continual support, which is fantastic. The biggest thing would be look at all the integrations that it could do. Autotask is one of the main players with the PSAs. So it integrates with a lot of various different softwares, not just Kaseya products itself. So make sure you're looking into that when you're going to another solution. It's also super helpful to take advantage of any kind of onboarding that they would offer you. Any kind of meetings, additional support afterwards that's going to help you be successful in the long run.