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We help SMBs create top-tier service management for IT and beyond. Our solution offers customization and AI-powered features to boost efficiency, even with a small team, across various industries.
Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.
Alvao SD has a very friendly user interface, integration with MS Active Directory and quality manufacturer support is very good.
Missing function of User Activity Monitoring tool which has been retired. Poor function improvements for the SDC (just WA development preference).
That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.
Weak KnowledgeBase so far. In case of bigger number of users/services, the requirements for the administration are increasing.
Amazing Alvao customer support and implementation - quick and easy for a good price.
Deploy of customization aren't easy and complex. Poor support and FIX release (long time bug repair).
We appreciate ease of use for our end users. The tool can handle advanced routing of tickets to distributed teams without overcomplicating things for end users.
It's not always easy to do more complicated stuff. For example, JavaScript is available for customizations, but in quite a lot limited way.
I liked the way you can link your change requests to your change tasks. You can assign tasks to individual users and the best thing is that you have one place for all your Project activities.
The last one we used had several hiccups, there were troubles while saving tickets or assigning it to some other team which lead to missing our deadlines on attending the tickets.
Service now management is very flexible and user friendly to use and its features are great to use by ir professionals for different interfaces to handle any request raised by different systems.
Much frustration could be avoided knowing that the person you are trying to interact with in a ticket, is actually in the office.
Not only does it keep all of our team's knowledge in one place and make it easy to share, but it is also a good tool for ITIL management.
It's only discomfort or disadvantage i felt is navigation doesnt work properly in important options in user interface. Apart from that nothing else is defectable.
Very user friendly environment. Reports and analytics are good.
A bit pricey for the whole suite unless you negotiate hard.
ALVAO Service Desk
Top FeaturesServiceNow IT Service Management
ALVAO Service Desk
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ServiceNow IT Service Management
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