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Action1 vs ALVAO Service Desk: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 2,863 reviews from IT Management users.
% Fit
Not enough reviews
Feature ratings
Server Monitoring
4.6
Patch Management
4.9
Task Management
4.9
Real-Time Monitoring
4.7
Real-Time Notifications
4.7
% Fit
Missing features
Not enough reviews
Feature ratings
Server Monitoring
--
Patch Management
NA
Task Management
--
Real-Time Monitoring
--
Real-Time Notifications
--
User satisfaction
4.9
User reviews163
Ease of use
4.8
Functionality
4.7
Value for money
4.9
Customer support
4.9
4.6
User reviews15
Ease of use
4.4
Functionality
4.2
Value for money
4.5
Customer support
4.6
Price starts from
--
Yearly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Internal IT departments and Managed Service Providers (MSPs).

We help SMBs create top-tier service management for IT and beyond. Our solution offers customization and AI-powered features to boost efficiency, even with a small team, across various industries.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
180609
5 screenshots
143589
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Tracking
388
Important

Action1

22/32
  • Capacity Management
  • Incident Management
  • Issue Auditing
  • Knowledge Management
  • License Management
  • Security Tools
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Third-Party Integrations
  • Ticket Management
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Audit Trail
  • Compliance Management
  • Configuration Management
  • Dashboard
  • Data Import/Export
  • Event Logs
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Maintenance Scheduling
  • Patch Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Remote Access/Control
  • Remote Monitoring & Management
  • Server Monitoring
  • Single Sign On
  • Task Management
See All features
Hide IT Management Software Features -

ALVAO Service Desk

Top Features
31/32
Show IT Management Software Features +

Action1

  • Best Value Patch Management
    Software (2024)
  • Best Value Patch Management
    Software (2023)
  • Best Value Patch Management
    Software (2022)

ALVAO Service Desk

--

Action1
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ALVAO Service Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Action1
  • By Action1
  • Located in United States
  • Founded in 2016
ALVAO Service Desk
  • By ALVAO
  • Located in Czechia
  • Founded in 1999
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