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Internal IT departments and Managed Service Providers (MSPs).
We help SMBs create top-tier service management for IT and beyond. Our solution offers customization and AI-powered features to boost efficiency, even with a small team, across various industries.
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.
I also was limited to one login for an administrator at first but that was opened up recently to more than one.
Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.
I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.
There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.
No native Chat Client to communicate with the user.
Alvao SD has a very friendly user interface, integration with MS Active Directory and quality manufacturer support is very good.
Missing function of User Activity Monitoring tool which has been retired. Poor function improvements for the SDC (just WA development preference).
That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.
Weak KnowledgeBase so far. In case of bigger number of users/services, the requirements for the administration are increasing.
Amazing Alvao customer support and implementation - quick and easy for a good price.
Deploy of customization aren't easy and complex. Poor support and FIX release (long time bug repair).
It’s a really good ticketing tool that has everything we need, yet remains quite simple for end users. The technical support is also very friendly and helpful.
It's not always easy to do more complicated stuff. For example, JavaScript is available for customizations, but in quite a lot limited way.
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ALVAO Service Desk
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ALVAO Service Desk
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