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ALVAO Service Desk vs LogMeIn Resolve: Which is a better fit?

Updated on January 28th, 2025
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Summary
Key features rated by users
Features selected based on 4,139 reviews from Help Desk users.
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
5.0
Prioritization
5.0
Performance Metrics
NA
Real-Time Notifications
--
Alerts/Escalation
5.0
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
3.9
Prioritization
5.0
Performance Metrics
NA
Real-Time Notifications
4.2
Alerts/Escalation
4.3
User satisfaction
4.6
User reviews15
Ease of use
4.4
Functionality
4.2
Value for money
4.5
Customer support
4.6
4.4
User reviews206
Ease of use
4.5
Functionality
4.4
Value for money
4.3
Customer support
4.2
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

We help SMBs create top-tier service management for IT and beyond. Our solution offers customization and AI-powered features to boost efficiency, even with a small team, across various industries.

GoTo Resolve is the powerful, cloud-based IT support and management software built for SMBs.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
143589
5 screenshots
249584
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

ALVAO Service Desk

Top Features
21/30
  • Customer Database
  • Macros/Templated Responses
  • Mobile App
  • Performance Metrics
  • Personalization
  • Real-Time Chat
  • Reporting/Analytics
  • Secure Data Storage
  • Social Media Integration
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Multi-Channel Communication
  • Prioritization
  • Real-Time Notifications
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

LogMeIn Resolve

12/30
Show Help Desk Software Features +

ALVAO Service Desk

--

LogMeIn Resolve

--

ALVAO Service Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LogMeIn Resolve
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ALVAO Service Desk
  • By ALVAO
  • Located in Czechia
  • Founded in 1999
LogMeIn Resolve
  • By GoTo
  • Located in United States
  • Founded in 2003
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