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We help SMBs create top-tier service management for IT and beyond. Our solution offers customization and AI-powered features to boost efficiency, even with a small team, across various industries.
GoTo Resolve is the powerful, cloud-based IT support and management software built for SMBs.
Alvao SD has a very friendly user interface, integration with MS Active Directory and quality manufacturer support is very good.
Missing function of User Activity Monitoring tool which has been retired. Poor function improvements for the SDC (just WA development preference).
That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.
Weak KnowledgeBase so far. In case of bigger number of users/services, the requirements for the administration are increasing.
Amazing Alvao customer support and implementation - quick and easy for a good price.
Deploy of customization aren't easy and complex. Poor support and FIX release (long time bug repair).
It’s a really good ticketing tool that has everything we need, yet remains quite simple for end users. The technical support is also very friendly and helpful.
It's not always easy to do more complicated stuff. For example, JavaScript is available for customizations, but in quite a lot limited way.
I'm not a tech employee and have comfort with a good chunk of tech implementation, and this was super easy. Anyone should be able to follow along.
The fact that it keeps running in the background is quite insecure, no wonder why a lot of scammers use it.
Great software, great featuers, a bit on the pricy side. Best benefit is the abuilty to send and receive data such as programs and or error logs.
It's lack of stability, lack of value, and that they just don't care about you.
I liked that it was extremely user friendly. The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward.
The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes.
Its ease of use, reliability, and advanced features make it a popular choice for companies of all sizes.
If this is you, then this product may not be that beneficial. I think anyone can learn from this program or the other end user.
Prioritize real-user-identified key features according to your needs to find your best fit.
ALVAO Service Desk
Top FeaturesLogMeIn Resolve
ALVAO Service Desk
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