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Reply is used by over 3,000 companies – SMBs, mid-market, and sales agencies – in the US, Canada, and Europe.
Our solution portfolio boasts of fast and scalable solutions for lead management, contact center automation, digital marketing, enterprise mobility, Customer360 dashboards, and AI-based chat.
The ability to mass-send emails as if they were custom emails is fantastic. I recommend this to all my clients.
Those who believe e-mail is dead, try this tool and you will experience it by yourself.
Opportunity to automate highly personalized emails and very many nice features. You think like " it would be great if they have this feature", and then you find out that they actually have it.
It takes hours to setup and if you do not complete every step, your work is lost foreever.
Amazing product and great customer support. We were very hard to deal with, but they gave us great service even during the free trial.
Perhaps the worst support I've ever seen from a paid web service.
This app is great for marketers who have a ton of emails campaign to run at the same time. Save time with automation, use that for productive stuff like responding to your contacts.
CRM Integrations and reports are bit difficult.
One of the best tools I have seen to manage our client's wealth and portfolio. Very exciting with it's AI and ML-based sentiment analysis with product suggestion engine.
I have to manage my leads separately in Linked IN and then get them added to CRM. Reports for identifying trends are missing, eg, how an account or a business unit is growing over a period of time.
SimpleCRM is most easy to adopt and the ability to integrate with our other applications gave good customer 360. Claim submission and approval - full automation.
No track of the same also unless user find it out. Also when we request a change, it would be done but they never see the side effects of it.
Everything we have in customer 360 in tile form is amazing. The best role of our Machan (Chatbot) that's integrated on our website for customer's direct integration and claims automation.
As with all software it has bugs, but no real game changers.
This product is good and has so many features which could help your organization and MI in supporting business.
The cost of the software can be lowered for domestic client.
Stefani B.: Hi, my name is Stefani and I am a founder. I give Reply four out of five stars and, for more reviews like this, click down below. In the past, I was using Mailchimp and ActiveCampaign. I was paying for both of these softwares. With Mailchimp, I just found that it wasn't really able to do the anonymous emailing that I needed it to do. And with ActiveCampaign, same thing, and the cost was very high. The reasons that I chose Reply is that they have multiple price points in their pricing matrix, which made it really helpful as a business owner. Second to that, they're using primarily Gmail to run these automated emails that go out. For cold emails, they do not have an email software platform to make newsletters, for example. However, with what they do have to make it black and white text for emails to get to the person that you need them to get to, it works perfectly. It was fairly easy to integrate Reply and train the rest of my staff members to use this platform as well. The only issue is that when you're getting a bounced email applicant, you can't really move them over somewhere else. There's been a few hiccups within the software, which is why I'm giving it a four out of five, not a five out of five, and I've already spoken to them directly about this. In regards to using Reply, I would highly recommend to check out their YouTube videos. They go live quite often, probably once a month. They also have a really great email newsletter where you can learn more about all the different tools that they have within the system. And if you really want, you can also chat directly with a member of their team to really figure out if this is the right program for you. I followed all these steps. I have an email list of 18,000 individuals and Reply has been super helpful.
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