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Reply vs SimpleWorks: Which is a better fit?

Updated on December 4th, 2024
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Summary
Key features rated by users
Features selected based on 936 reviews from Sales Enablement users.
% Fit
Not enough reviews
Feature ratings
Alerts/Notifications
5.0
Reporting/Analytics
4.0
Content Management
3.0
Performance Management
--
Collaboration Tools
5.0
% Fit
Missing features
Feature ratings
Alerts/Notifications
--
Reporting/Analytics
--
Content Management
NA
Performance Management
NA
Collaboration Tools
NA
User satisfaction
4.6
User reviews96
Ease of use
4.5
Functionality
4.6
Value for money
4.4
Customer support
4.6
4.5
User reviews15
Ease of use
4.1
Functionality
4.4
Value for money
4.3
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Yearly subscription
Free version
Free trial
Best for

Reply is used by over 3,000 companies – SMBs, mid-market, and sales agencies – in the US, Canada, and Europe.

Our solution portfolio boasts of fast and scalable solutions for lead management, contact center automation, digital marketing, enterprise mobility, Customer360 dashboards, and AI-based chat.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Stefani B
Owner
4.0

Stefani B.: Hi, my name is Stefani and I am a founder. I give Reply four out of five stars and, for more reviews like this, click down below. In the past, I was using Mailchimp and ActiveCampaign. I was paying for both of these softwares. With Mailchimp, I just found that it wasn't really able to do the anonymous emailing that I needed it to do. And with ActiveCampaign, same thing, and the cost was very high. The reasons that I chose Reply is that they have multiple price points in their pricing matrix, which made it really helpful as a business owner. Second to that, they're using primarily Gmail to run these automated emails that go out. For cold emails, they do not have an email software platform to make newsletters, for example. However, with what they do have to make it black and white text for emails to get to the person that you need them to get to, it works perfectly. It was fairly easy to integrate Reply and train the rest of my staff members to use this platform as well. The only issue is that when you're getting a bounced email applicant, you can't really move them over somewhere else. There's been a few hiccups within the software, which is why I'm giving it a four out of five, not a five out of five, and I've already spoken to them directly about this. In regards to using Reply, I would highly recommend to check out their YouTube videos. They go live quite often, probably once a month. They also have a really great email newsletter where you can learn more about all the different tools that they have within the system. And if you really want, you can also chat directly with a member of their team to really figure out if this is the right program for you. I followed all these steps. I have an email list of 18,000 individuals and Reply has been super helpful.

How Capterra sources reviews
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User interface
143629 video thumbnail}
1 Video
144850 video thumbnail}
1 Video
143629
5 screenshots
144850
5 screenshots

Reply

Top Features
16/31
  • Content Sharing
  • Conversation Intelligence
  • CRM Integration
  • Engagement Tracking
  • Gamification
  • Goal Management
  • Lead Capture
  • Microlearning
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Prioritization
  • Process/Workflow Automation
  • Sales Onboarding & Training
  • Sales Planning
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Calendar Management
  • Collaboration Tools
  • Content Library
  • Content Management
  • Customizable Templates
  • Email Management
  • Lead Scoring
  • Meeting Management
  • Performance Management
  • Personalization
  • Real-Time Data
  • Reporting/Analytics
  • Task Management
See All features
Hide Sales Enablement Software Features -

SimpleWorks

9/31
Show Sales Enablement Software Features +

Reply

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SimpleWorks

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Reply
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SimpleWorks
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Reply
  • By Reply App
  • Located in United States
  • Founded in 2014
SimpleWorks
  • By SimpleCRM
  • Located in Singapore
  • Founded in 2014
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