Capterra Logo
Helping businesses choose better software since 1999

Ecwid vs Salesforce Commerce Cloud: Which is a better fit?

Updated on November 10th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 5,150 reviews from eCommerce users.
% Fit
Missing features
Feature ratings
Credit Card Processing
4.2
Electronic Payments
NA
Data Security
4.7
Shopping Cart
4.6
Order Management
4.6
% Fit
Not enough reviews
Feature ratings
Credit Card Processing
--
Electronic Payments
--
Data Security
4.6
Shopping Cart
4.7
Order Management
4.0
User satisfaction
4.6
User reviews579
Ease of use
4.6
Functionality
4.3
Value for money
4.6
Customer support
4.6
4.6
User reviews30
Ease of use
4.4
Functionality
4.6
Value for money
4.3
Customer support
4.5
Price starts from
--
One-time payment
Free version
Free trial
--
Yearly subscription
Free version
Free trial
Best for

Small and medium merchants and entrepreneurs who want to quickly sell on any website without hiring a developer.

We help customers of all sizes grow.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Brienne H
Vocal Empowerment Guide, Speaker Trainer
2.0

Brienne H.: Hi, I'm Brienne. I'm the founder of a digital marketing agency, and it is me, myself, and I. And I would give Ecwid a two out of five rating. Prior to using Ecwid, I didn't have any solution, because it was the first e-commerce attempt that I was making for a client of mine to build out their website. The website builder that I am most familiar with and use for my clients is called Snapps, and as an extension of what they offer for their e-commerce, Ecwid is a part of that. And so that was, at the time, my go-to choice, because it seemed like the only options so that it would integrate well with Snapps. Initially, Ecwid had a very simple and basic setup, which is what we needed just to make it easy and straightforward. And that seemed like it was promising at the beginning. Everything was fairly basic. For this particular client, the goal we needed was for ticket sales, packages, and donation ability. And while we initially had good onboarding with Ecwid, it became clear very quickly that there would be difficulty in that being comprehensive and custom. So it's difficult to customize with Ecwid. It's also difficult to get a clear answer from their customer support. That was what was most surprising to me, was when we needed direct answers, they're not very clear in their direct email responses. They delay their response time and usually will punch you to their FAQ pages, which turns out are not even fully built out. So you'll see partial answers on their FAQ pages. And that ultimately became the breaking point for us, because we had a deadline to get the tickets and the launch for this client out and it just wasn't working in the way we had hoped. I would say that between the slow response, the confusing answers of the customer service, and the overall limited functionality and customization of their e-commerce approach, that would be the reason I personally wouldn't go back to Ecwid, nor recommend it to anyone.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
143648 video thumbnail}
1 Video
180822 video thumbnail}
1 Video
143648
5 screenshots
180822
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Alerts/Notifications
388
Important

Ecwid

29/42
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Data Synchronization
  • Drag & Drop
  • Electronic Payments
  • Multi-Channel Management
  • Multi-Location
  • Multi-Store
  • Real-Time Data
  • Reporting & Statistics
  • Returns Management
  • Templates
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Catalog Management
  • Credit Card Processing
  • CRM
  • Customer Accounts
  • Customizable Templates
  • Data Security
  • Discount Management
  • Email Marketing
  • Inventory Management
  • Inventory Tracking
  • Kitting
  • Loyalty Program
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Currency
  • Order Management
  • Order Tracking
  • Promotions Management
  • Purchase Order Management
  • Reviews Management
  • Sales Order Management
  • SEO Management
  • Shipping Management
  • Shopping Cart
  • Third-Party Integrations
  • Website Management
See All features
Hide eCommerce Software Features -

Salesforce Commerce Cloud

Top Features
35/42
Show eCommerce Software Features +
Ecwid
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Salesforce Commerce Cloud
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ecwid
  • By Lightspeed
  • Located in Canada
  • Founded in 2012
Salesforce Commerce Cloud
  • By Salesforce
  • Located in United States
  • Founded in 2003
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: