Ecwid vs Centra: Which is a better fit?

Brienne H.: Hi, I'm Brienne. I'm the founder of a digital marketing agency, and it is me, myself, and I. And I would give Ecwid a two out of five rating. Prior to using Ecwid, I didn't have any solution, because it was the first e-commerce attempt that I was making for a client of mine to build out their website. The website builder that I am most familiar with and use for my clients is called Snapps, and as an extension of what they offer for their e-commerce, Ecwid is a part of that. And so that was, at the time, my go-to choice, because it seemed like the only options so that it would integrate well with Snapps. Initially, Ecwid had a very simple and basic setup, which is what we needed just to make it easy and straightforward. And that seemed like it was promising at the beginning. Everything was fairly basic. For this particular client, the goal we needed was for ticket sales, packages, and donation ability. And while we initially had good onboarding with Ecwid, it became clear very quickly that there would be difficulty in that being comprehensive and custom. So it's difficult to customize with Ecwid. It's also difficult to get a clear answer from their customer support. That was what was most surprising to me, was when we needed direct answers, they're not very clear in their direct email responses. They delay their response time and usually will punch you to their FAQ pages, which turns out are not even fully built out. So you'll see partial answers on their FAQ pages. And that ultimately became the breaking point for us, because we had a deadline to get the tickets and the launch for this client out and it just wasn't working in the way we had hoped. I would say that between the slow response, the confusing answers of the customer service, and the overall limited functionality and customization of their e-commerce approach, that would be the reason I personally wouldn't go back to Ecwid, nor recommend it to anyone.