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Ecwid vs Gigrove: Which is a better fit?

Updated on December 15th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,062 reviews from Small Business eCommerce users.
% Fit
High performer
Feature ratings
For Small Businesses
4.8
Website Management
4.6
Data Security
4.7
Order Management
4.6
Shopping Cart
4.6
% Fit
Not enough reviews
Feature ratings
For Small Businesses
5.0
Website Management
4.3
Data Security
4.8
Order Management
4.8
Shopping Cart
4.6
User satisfaction
4.6
User reviews580
Ease of use
4.6
Functionality
4.3
Value for money
4.6
Customer support
4.6
4.4
User reviews49
Ease of use
4.4
Functionality
4.4
Value for money
4.7
Customer support
4.5
Price starts from
--
One-time payment
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Small and medium merchants and entrepreneurs who want to quickly sell on any website without hiring a developer.

Gigrove is suited for small businesses, self-employed and freelancers looking to sell online.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Brienne H
Vocal Empowerment Guide, Speaker Trainer
2.0

Brienne H.: Hi, I'm Brienne. I'm the founder of a digital marketing agency, and it is me, myself, and I. And I would give Ecwid a two out of five rating. Prior to using Ecwid, I didn't have any solution, because it was the first e-commerce attempt that I was making for a client of mine to build out their website. The website builder that I am most familiar with and use for my clients is called Snapps, and as an extension of what they offer for their e-commerce, Ecwid is a part of that. And so that was, at the time, my go-to choice, because it seemed like the only options so that it would integrate well with Snapps. Initially, Ecwid had a very simple and basic setup, which is what we needed just to make it easy and straightforward. And that seemed like it was promising at the beginning. Everything was fairly basic. For this particular client, the goal we needed was for ticket sales, packages, and donation ability. And while we initially had good onboarding with Ecwid, it became clear very quickly that there would be difficulty in that being comprehensive and custom. So it's difficult to customize with Ecwid. It's also difficult to get a clear answer from their customer support. That was what was most surprising to me, was when we needed direct answers, they're not very clear in their direct email responses. They delay their response time and usually will punch you to their FAQ pages, which turns out are not even fully built out. So you'll see partial answers on their FAQ pages. And that ultimately became the breaking point for us, because we had a deadline to get the tickets and the launch for this client out and it just wasn't working in the way we had hoped. I would say that between the slow response, the confusing answers of the customer service, and the overall limited functionality and customization of their e-commerce approach, that would be the reason I personally wouldn't go back to Ecwid, nor recommend it to anyone.

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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Abandoned Cart Saver
207
Important
API
388
Important

Ecwid

Top Features
24/34
  • Customer Management
  • Multi-Location
  • Multi-Store
  • Payment Options
  • Point of Sale (POS) Integration
  • Reordering
  • Reporting & Statistics
  • Returns Management
  • Sales Trend Analysis
  • Template Management
  • Abandoned Cart Saver
  • API
  • Bulk Ordering
  • Catalog Management
  • Customer Accounts
  • Data Security
  • Email Marketing
  • For Small Businesses
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Mobile Commerce
  • Multi-Currency
  • Order Management
  • Order Tracking
  • Product Configurator
  • Promotions Management
  • Purchase Order Management
  • SEO Management
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Third-Party Integrations
  • Website Management
See All features
Hide Small Business eCommerce Software Features -

Gigrove

22/34
Show Small Business eCommerce Software Features +
Ecwid
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gigrove
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ecwid
  • By Lightspeed
  • Located in Canada
  • Founded in 2012
Gigrove
  • By Gigrove
  • Located in United Kingdom
  • Founded in 2018
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