Ecwid vs WooCommerce: Which is a better fit?

Brienne H.: Hi, I'm Brienne. I'm the founder of a digital marketing agency, and it is me, myself, and I. And I would give Ecwid a two out of five rating. Prior to using Ecwid, I didn't have any solution, because it was the first e-commerce attempt that I was making for a client of mine to build out their website. The website builder that I am most familiar with and use for my clients is called Snapps, and as an extension of what they offer for their e-commerce, Ecwid is a part of that. And so that was, at the time, my go-to choice, because it seemed like the only options so that it would integrate well with Snapps. Initially, Ecwid had a very simple and basic setup, which is what we needed just to make it easy and straightforward. And that seemed like it was promising at the beginning. Everything was fairly basic. For this particular client, the goal we needed was for ticket sales, packages, and donation ability. And while we initially had good onboarding with Ecwid, it became clear very quickly that there would be difficulty in that being comprehensive and custom. So it's difficult to customize with Ecwid. It's also difficult to get a clear answer from their customer support. That was what was most surprising to me, was when we needed direct answers, they're not very clear in their direct email responses. They delay their response time and usually will punch you to their FAQ pages, which turns out are not even fully built out. So you'll see partial answers on their FAQ pages. And that ultimately became the breaking point for us, because we had a deadline to get the tickets and the launch for this client out and it just wasn't working in the way we had hoped. I would say that between the slow response, the confusing answers of the customer service, and the overall limited functionality and customization of their e-commerce approach, that would be the reason I personally wouldn't go back to Ecwid, nor recommend it to anyone.

Michael P.: My name is Michael. I'm a small business owner. I'm giving WooCommerce a five out of five. For more reviews, click below. Before using WooCommerce, we had just started up our business and had been doing everything by hand, all orders, just coming in directly to us. Obviously that's not sustainable as you scale up and you get more orders. WooCommerce makes it super easy to manage all your inventory and orders coming through. Super simple platform to use and has a lot of great features that can really make your small business firing on all cylinders. Love WooCommerce ... it really made my life a lot easier. We chose WooCommerce first and foremost because it integrates extremely well with the WordPress site. The site that I have for my business is made all with WordPress. It's definitely the number one platform if you are building an online shop. The features are super rich. You can do a ton of different things with WooCommerce. I like it because it's really easy to track inventory. When somebody places an order, you get an email. It shows up right in your queue. It shows exactly what they ordered and what you need to get to them. Super easy to use both on my end, as the business owner, and also integrating it into the website. It also offers a lot of third party integration. If you're using other apps and software, it's super user friendly on that front, as well as for customers who might be placing orders. The whole process just makes your business really streamlined and easy to use for online orders. Prior to having this WordPress website, I didn't have any experience with WooCommerce. A small learning curve, especially if you're trying to utilize all the different features that you can have with WooCommerce. However, very simple to get started, especially if you just want to create a basic online store. Really easy to get going with it. As you get into it more, you may need to do a little bit of research here and there, or get some help from the WooCommerce team, which is very friendly and quick with responses, but nothing too crazy to get going with it. Again, just very easy, very simple overall. I would highly recommend WooCommerce for anybody who has an online store or wants an online store, especially if you have a WordPress website. This thing is definitely made to work extremely well with WordPress. If you have a WordPress website, definitely going to go ahead and say that you need to have WooCommerce as your main hub for online orders and for your store. I wouldn't hesitate at all. I would definitely recommend getting it going. It's super easy to use and can pretty much do everything you might need to get your online business going.