# Compare Teamwork Desk vs BOSSDesk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BOSSDesk and Teamwork Desk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/143754-144825/Teamwork-Desk-vs-BOSS-Solutions

---

# BOSSDesk vs Teamwork Desk Features and Cost Comparison

Last updated May 22nd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BOSSDeskTeamwork Desk2/4 selected

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

[## BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.7

Functionality

4.4

Ease of Use

4.5

Customer Service

4.8

Reviews Sentiment

CN

CN

Based on [140 reviews](#user-reviews)

Positive

138

Neutral

2

Negative

0

[## Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Starting Price

$10.50/month

Value-for-Money

4.5

Functionality

4.2

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [143 reviews](#user-reviews)

Positive

131

Neutral

7

Negative

5

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 4,245 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.6

Third-Party Integrations

4.3

Customizable Fields

5.0

Performance Metrics

\--

\--%Fit

Missing features

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

NA

Third-Party Integrations

NA

Customizable Fields

NA

Performance Metrics

\--

User satisfaction

User satisfaction

4.7

User reviews[140](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.7

Customer support

4.8

User satisfaction

4.4

User reviews[143](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

$10.50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management .

Best for

A ticketing system designed to easily manage customer queries, saving you time and money.

## User reviews

Pros & cons

CN

Chrys N.

System Admin

> "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

CN

Chrys N.

System Admin

> "Interface feels dated and advanced features take time to fully configure and reporting is limited ok"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

CN

Chrys N.

System Admin

> "The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

AD

Annette D.

Service Desk Administrator

> "I didn't stay longer enough to use the upgrade of this software."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6586472)

HT

Hayden T.

Director of Information Security

> "The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management, integration..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036725)

WP

Will P.

CSS II

> "Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6293887)

DC

David C.

Information Systems Manager

> "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___6843412)

GK

Ganesh K.

Project Manager

> "Support provided by the vendor is not up to the mark and requires improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

GB

Gibril B.

IT Help Desk

> "The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

JG

Joedy G.

Client Support Analyst

> "There really is not anything I can think of I would point out as being a negative"

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___4217522)

GB

Gibril B.

IT Help Desk

> "The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive..."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7036477)

GK

Ganesh K.

Project Manager

> "Moreover certain features are missing/needs improvement."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3213602)

CR

Chris R.

Service Desk Manager

> "As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7037184)

JP

Joshua P.

Help Desk Supervisor

> "The support engineer had no way to recover this either."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___2869566)

CN

Chrys N.

System Admin

> "The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___7102416)

DD

Dhanashree D.

Technical Engineer

> "The refresh problem is there."

[See full review](https://www.capterra.com/p/144825/BOSS-Solutions/#Capterra___3214766)

[View Reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Diego C.

Real estate agent

> "Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___6057978)

GM

Gladys M.

Support Specialist

> "Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

AK

Alex K.

TMS Solutions Manager

> "Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3831861)

LB

Lucas B.

PM

> "Our client database is a now mess, it cannot be maintained due to these spam contacts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3492200)

VR

Verified Reviewer

Account Director

> "It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3596197)

BR

Barbara R.

Account Communications Manager

> "Reporting isn't always easy to understand what specific activities are counted in each metric like "Average Response Time""

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2488917)

GM

Gladys M.

Support Specialist

> "I like how it keeps us organized within the different divisions of the company. "

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

RL

Rhina L.

Director of Customer Support

> "There is always a delay when receiving the tickets on Teamwork Desk system."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459359)

DB

David B.

Operations Manager

> "It's very easy for me to leave a trail about what is happening thanks to the notes feature, and I can see where a ticket has been and..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459364)

JW

Jeremy W.

Customer Support Specialist

> "There are times when teamwork will have issues creating tickets."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459352)

JT

Jeune T.

Owner

> "Really appreciate the streamline of multiple inboxes it has made managing many clients tickets manageable."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2472757)

VR

Verified Reviewer

Operations

> "The software is glitchy - especially for about 6 months following the release of Desk 2.0."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2447605)

RE

Robert E.

Project Manager

> "We utilize it daily to make sure we never miss a beat when it comes to getting our clients what they need."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2460143)

DM

Debbie M.

Digital Marketing Manager

> "Does not always bring in forwarded messages from clients."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459737)

LD

Lester D.

Web Developer

> "The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2445977)

VR

Verified Reviewer

CEO

> "I see they are surrending to slack and chat is not as good as it can and should be"

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2461243)

[View Reviews](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

## User interface

4.66 (140)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)

4.42 (143)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

BOSSDesk

Top features

35/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/144825/BOSS-Solutions/#features)

Teamwork Desk

14/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/143754/Teamwork-Desk/#features)

### Recognition

BOSSDesk

Best Value CMDBSoftware (2024) 

Teamwork Desk is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

BOSSDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Teamwork Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BOSSDesk

-   By BOSS Solutions
-   Located in United States
-   Founded in 1997

Teamwork Desk

-   By Teamwork.com
-   Located in Ireland
-   Founded in 2007

## Popular Comparisons

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vs

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Features

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4.5

Ease of Use

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[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

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4.3

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[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

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4.4

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4.5

Ease of Use

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vs

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4.2

Features

4.3

4.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/124981-143754/Freshdesk-vs-Teamwork-Desk)

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

vs

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4.4

Features

4.7

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/144825-202528/BOSS-Solutions-vs-Milvus)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

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4.2

Features

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4.3

Ease of Use

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[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

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4.4

Features

4.6

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Ease of Use

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[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

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