# Compare Teamwork Desk vs Zoho Desk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Zoho Desk and Teamwork Desk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/143754-169505/Teamwork-Desk-vs-Zoho-Desk

---

# Zoho Desk vs Teamwork Desk Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zoho DeskTeamwork Desk2/4 selected

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

[## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [2,211 reviews](#user-reviews)

Positive

2,071

Neutral

119

Negative

21

[## Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Starting Price

$10.50/month

Value-for-Money

4.5

Functionality

4.2

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [143 reviews](#user-reviews)

Positive

131

Neutral

7

Negative

5

## Summary

* * *

Key features rated by users

Features selected based on 4,284 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

High performer

Feature ratings

Ticket Management

4.6

Real-Time Notifications

4.5

Customizable Fields

4.4

Third-Party Integrations

4.1

Prioritization

4.2

\--%Fit

Missing features

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Prioritization

5.0

User satisfaction

User satisfaction

4.5

User reviews[2,211](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.5

Customer support

4.3

User satisfaction

4.4

User reviews[143](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

$20Per User, Per Month

-   Free version
-   Free trial

Price starts from

$10.50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

Best for

A ticketing system designed to easily manage customer queries, saving you time and money.

## User reviews

Pros & cons

DM

David M.

Technical Support Engineer

> "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256)

DR

Daniel R.

Product Manager

> "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526)

GL

Garcia L.

Technology Solutions Manager

> "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504)

RB

Rian B.

Technical Support Specialist

> "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610)

FB

Francois B.

Operation Manager

> "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947)

NT

Narenthira T.

Freelancer

> "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

VP

Ville P.

Specialist

> "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147)

PS

Pereira S.

Informatics Engineer

> "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

AA

Aditya A.

Customer Service Representative

> "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster answers and be satisfied."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396)

ClJ

Céline J.

Social Media Manager

> "The mobile version also needs improvement, it’s not as effective as the desktop one."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042)

FB

Francois B.

Operation Manager

> "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947)

PS

Pereira S.

Informatics Engineer

> "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

RB

Rian B.

Technical Support Specialist

> "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610)

🪃 Isaac D.

CPO

> "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032)

LA

Laide A.

Chief Executive Officer

> "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614)

DT

Daniel T.

IT Engineer

> "Load times and performance can be slow."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820)

PS

Pereira S.

Informatics Engineer

> "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

🪃 Isaac D.

CPO

> "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032)

AT

Aniruddha T.

Operations Support

> "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303)

SJ

Smita J.

Developer

> "The tool gives a lot of notifications with no regards to what are essential for a particular function."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706)

PS

Pereira S.

Informatics Engineer

> "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. "

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629)

Matthew B.

Director Of Marketing And Advertising

> "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747)

PJ

Peter J.

Consultant

> "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795)

Nikita V.

Marketing Manager CRM

> "It is not customizable to be used simultaneously in several languages and markets."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585)

TC

Tom C.

IT Technician

> "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746)

LK

Liam K.

CMO

> "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592)

RM

Rebotile M.

IT Manager

> "Zoho has knowledgeable features that enable to create self service for customers."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750)

CS

Connor S.

Brokerage Operations Associate

> "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202)

CB

Christoph B.

COO

> "The teams appreciate the ability to configure and to add / draw reports from it."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747)

VR

Verified Reviewer

Lead

> "The mobile app has limitations, and the free plan is restrictive. "

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929)

Kaylie D.

Chief Human Resources Officer

> "We created a ticketing system that allowed us to prioritize employee requests and reduce response time."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199)

GB

Goma B.

Instructor

> "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236)

AA

Aditya A.

Customer Service Representative

> "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396)

LA

Laide A.

Chief Executive Officer

> "Some occasional system slowdowns can affect productivity."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614)

KZ

Katie Z.

Owner

> "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161)

Saskia M.

Senior Director Sales Marketing

> "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304)

LM

Lisa M.

Recruiting and Employer Branding Specialist

> "I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. "

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6333005)

VR

Verified Reviewer

Lead

> "These factors slightly hinder an otherwise strong help desk solution."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929)

PJ

Peter J.

Consultant

> "Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795)

GF

Gabriel F.

IT Intern

> "It can be difficult to set up the knowledge base settings the first time."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962)

PNK

Peter N K.

Cyber Security Engineer

> "Ticket management and real time alerts and notification makes Zoho Desk our top priority."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455)

BS

Bruce S.

Programme Manager

> "Can sometimes feel quite clunky and take time to load"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234)

ABHAYA S.

system engineer

> "Overall it meets the core needs of IT service management with solid flexibility and security."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314)

SJ

Smita J.

Developer

> "Its not very easy for new beginners to learn and use and the users need to be trained well."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706)

KZ

Katie Z.

Owner

> "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161)

CB

Cherry B.

Customer Success Manager

> "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a later time..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190)

Ujjwal S.

Hr

> "Zoho Desk has been a reliable tool for handling customer support efficiently."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999)

VP

Victoria P.

Business partner

> "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092)

YY

Yanyu Y.

Senior Data Scientist

> "The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5025299)

Stephanie J.

System Administrator

> "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407)

CS

Connor S.

Brokerage Operations Associate

> "We use Zoho Desk to organize help articles for our customers and it has been very valuable."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202)

Parth S.

SOFTWARE ENGINEER

> "lack of user customization in entry level package which makes it lesser productive"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4734257)

AP

Alex P.

Systems Analyst.

> "For our company our customers are the most precious asset, and their satisfaction is an extremely important aspect for us in which we work daily to maintain..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4814349)

SS

Saher S.

Executive

> "In edit ticket option it becomes sometimes difficult to search contacts."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4727438)

GB

Goma B.

Instructor

> "The software allows me to customize various aspects, such as ticket fields, layouts, and workflows, to match my business requirements."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236)

BM

Beatriz M.

CUSTOMER SUPPORT SPECIALIST

> "The one thing I least like about the whole task was the ability to merge tickets."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4871416)

TK

Taylor K.

Engineer

> "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655)

AW

Alexander W.

Project Manager

> "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494)

Christian P.

Human Resources Manager

> "We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5013074)

BK

Bishoy K.

Infrastructure Engineer

> "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other support..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454)

Saskia M.

Senior Director Sales Marketing

> "It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304)

VR

Verified Reviewer

Project manager

> "Lack of editing features for custom fields"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___4821792)

ClJ

Céline J.

Social Media Manager

> "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042)

Efezino U.

Software Developer

> "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service software, and its potential..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129)

BL

Brandon L.

Cyber Security Specialist

> "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912)

Gabriela M.

Support enginner

> "Sometimes the response time of the customer service is a little slow."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4929332)

BL

Brandon L.

Cyber Security Specialist

> "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912)

SS

Shannon S.

Functional Analyst

> "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is slightly confusing..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141)

SH

Shauna H.

Accounts Payable

> "All my email came into one inbox and could be organized."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268)

PR

Peter R.

CCO

> "It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3812150)

NT

Narenthira T.

Freelancer

> "Our group can use this stage to accomplish almost 100 percent client care inclusion."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

Gregory K.

President

> "Had some issues integrating with office 365, that's about it"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341)

JV

Joicy V.

Searcher

> "I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697)

Himanshu R.

Operations Manager

> "Some of the icons difficult to understand."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788)

Saskia M.

Senior Director Sales Marketing

> "We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304)

SK

Sanu K.

Scientists

> "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986)

NT

Narenthira T.

Freelancer

> "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342)

SK

Sudhanshu K.

Junior Full Stack Developer

> "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228)

Julio A. H.

CEO

> "I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized"

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6451160)

MS

Madhusudan S.

Software Engineer

> "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us to..."

[See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641)

[View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Diego C.

Real estate agent

> "Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___6057978)

GM

Gladys M.

Support Specialist

> "Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

AK

Alex K.

TMS Solutions Manager

> "Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training wheels &..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3831861)

LB

Lucas B.

PM

> "Our client database is a now mess, it cannot be maintained due to these spam contacts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3492200)

VR

Verified Reviewer

Account Director

> "It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3596197)

JS

Jas S.

Marketing Manager

> "When replying via email, you must pay attention if you are responding to your team or the client. If you don't realize that a ticket message is..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2139799)

GM

Gladys M.

Support Specialist

> "I like how it keeps us organized within the different divisions of the company. "

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

BR

Barbara R.

Account Communications Manager

> "Reporting isn't always easy to understand what specific activities are counted in each metric like "Average Response Time""

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2488917)

CH

Charra H.

Owner

> "We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136300)

RL

Rhina L.

Director of Customer Support

> "There is always a delay when receiving the tickets on Teamwork Desk system."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459359)

JB

Jesse B.

Owner

> "We use Teamwork Desk to direct all of our client support and customer service requests to the right place so they can be taken care of by the..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2138144)

JW

Jeremy W.

Customer Support Specialist

> "There are times when teamwork will have issues creating tickets."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459352)

DB

David B.

Operations Manager

> "It's very easy for me to leave a trail about what is happening thanks to the notes feature, and I can see where a ticket has been and leave..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459364)

VR

Verified Reviewer

Operations

> "The software is glitchy - especially for about 6 months following the release of Desk 2.0."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2447605)

DK

Danny K.

Product Management

> "They have worked with me to resolve any bugs I noticed, and also have worked to implement features that continually make the product better."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136280)

DM

Debbie M.

Digital Marketing Manager

> "Does not always bring in forwarded messages from clients."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459737)

JT

Jeune T.

Owner

> "Really appreciate the streamline of multiple inboxes it has made managing many clients tickets manageable."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2472757)

RT

Ray T.

Customer Support Specialist

> "Lack of control over automation."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136275)

RT

Ray T.

Customer Support Specialist

> "I have been able to integrate with slack and forward all emails to the assigned ticket agent to their own channel."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136275)

VR

Verified Reviewer

CEO

> "I see they are surrending to slack and chat is not as good as it can and should be"

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2461243)

[View Reviews](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

## User interface

4.51 (2,211)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)

4.42 (143)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Zoho Desk

Top features

31/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features)

Teamwork Desk

14/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/143754/Teamwork-Desk/#features)

### Recognition

No recognitions have been awarded to Zoho Desk

No recognitions have been awarded to Teamwork Desk

### Deployment & support

Zoho Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Teamwork Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zoho Desk

-   By Zoho
-   Located in United States
-   Founded in 1996

Teamwork Desk

-   By Teamwork.com
-   Located in Ireland
-   Founded in 2007

## Popular Comparisons

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4.3

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4.4

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[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

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4.3

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[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

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4.5

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

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$10.5/month

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4.2

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Ease of Use

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[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

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4.5

Features

4.5

4.4

Ease of Use

4.6

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[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

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Features

4.6

4.3

Ease of Use

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4.4

Ease of Use

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