Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
A ticketing system designed to easily manage customer queries, saving you time and money.
Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager
Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters.
If you don't realize that a ticket message is from the client, you might think you are replying confidentially to your team which can be dangerous.
The support team is responsive and quick and the most important thing, it really helps to increase productivity.
Missing features would be such things as. Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms.
I've been very impressed with their customer service. They also have a lovely archive of helpful videos.
Storage options, very limited and the upgrade options are too pricey.
Teamwork Desk has amazing features. The automated responses and customization to the ticketing system and help doc area are superior to other help desk/ticket software.
The phone apps also need improvement. Desk tickets can not be sent from within the app and functionality is severely limited.
Prioritize real-user-identified key features according to your needs to find your best fit.
Teamwork Desk
Desk Manager
Top FeaturesTeamwork Desk
Desk Manager
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: