# Compare Teamwork Desk vs ManageEngine ServiceDesk Plus 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ManageEngine ServiceDesk Plus and Teamwork Desk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/143754-179501/Teamwork-Desk-vs-ManageEngine-Service-Desk-Plus

---

# ManageEngine ServiceDesk Plus vs Teamwork Desk Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ManageEngine ServiceDesk PlusTeamwork Desk2/4 selected

[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (227)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

[## ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (227)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Starting Price

$16.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

Based on [227 reviews](#user-reviews)

Positive

204

Neutral

15

Negative

8

[## Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Starting Price

$10.50/month

Value-for-Money

4.5

Functionality

4.2

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [143 reviews](#user-reviews)

Positive

131

Neutral

7

Negative

5

## Summary

* * *

Key features rated by users

Features selected based on 4,284 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

80%Fit

High performer

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.5

Customizable Fields

4.4

Third-Party Integrations

3.9

Prioritization

4.7

\--%Fit

Missing features

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Prioritization

5.0

User satisfaction

User satisfaction

4.4

User reviews[227](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.3

Customer support

4.2

User satisfaction

4.4

User reviews[143](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

$16Per User, Per Month

-   Free version
-   Free trial

Price starts from

$10.50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

Best for

A ticketing system designed to easily manage customer queries, saving you time and money.

## User reviews

Pros & cons

AV

Ahmet V.

System Network and İnformation Sec Manager

> "The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372)

RV

Robert V.

IT Manager

> "The customization of templates is a but difficult to understand how the layout works."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592)

Austin E.

CTO

> "Great ticketing system that has a lot of customizable features and ways to import emails into actionable items"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7102463)

IP

ISHWARI P.

Trainee

> "Mobile app limitations lack some features from the desktop version."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6779077)

CQ

Connor Q.

IT Team Lead

> "Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7114581)

RV

Robert V.

IT Manager

> "Some fields are not available for reporting such as the description."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592)

Melih Ç.

Team Leader

> "It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143)

MS

Manuel S.

Engineer TI Sr.

> "It does not maintain an integration with Microsoft applications."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6396780)

AV

Ahmet V.

System Network and İnformation Sec Manager

> "Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372)

VR

Verified Reviewer

IT Manager

> "there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4605698)

Melih Ç.

Team Leader

> "I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143)

GV

Gerardo V.

Product Manager

> "The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3525766)

JN

Joshua N.

Applications Specialist

> "It does the job and helps us as an office support our retail stores and staff members with any questions and queries."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360)

Harry S.

Systems & Digital Marketing Administrator

> "Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4236551)

JN

Joshua N.

Applications Specialist

> "Good if all you're looking at is to provide a service desk platform but for a business that is expected to grow, there are other platforms..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360)

BS

Boyang S.

Junior Data Integration Developer

> "For a comprehensive ITSM solution, it can be quite pricey."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4636210)

Justin G.

Director of IT

> "ServiceDesk Plus has a free version available to my non-profit and has been most helpful in support ITSM for a small organization."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6647491)

MT

Michael T.

Service Delivery Manager

> "Lacks some configurability and isn't as flexible as top-tier products like ServiceNow"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3338320)

CW

Callum W.

IT System Engineer

> "The actual improvement and efficiency of the ticket management is fantastic and super easy to use."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7118816)

VR

Verified Reviewer

Systems Engineer

> "Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___2119402)

AR

Adam R.

Sever Analyst

> "It is very easy to use and the customisation options for how you want it to look on your browser makes things easier to layout"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6835234)

AW

Andrew W.

Radpro

> "The only feature that is missing is the ability to turn back time."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___2560011)

[View Reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Diego C.

Real estate agent

> "Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___6057978)

GM

Gladys M.

Support Specialist

> "Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

AK

Alex K.

TMS Solutions Manager

> "Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training wheels &..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3831861)

LB

Lucas B.

PM

> "Our client database is a now mess, it cannot be maintained due to these spam contacts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3492200)

VR

Verified Reviewer

Account Director

> "It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3596197)

JS

Jas S.

Marketing Manager

> "When replying via email, you must pay attention if you are responding to your team or the client. If you don't realize that a ticket message is..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2139799)

GM

Gladys M.

Support Specialist

> "I like how it keeps us organized within the different divisions of the company. "

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

BR

Barbara R.

Account Communications Manager

> "Reporting isn't always easy to understand what specific activities are counted in each metric like "Average Response Time""

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2488917)

CH

Charra H.

Owner

> "We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136300)

RL

Rhina L.

Director of Customer Support

> "There is always a delay when receiving the tickets on Teamwork Desk system."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459359)

JB

Jesse B.

Owner

> "We use Teamwork Desk to direct all of our client support and customer service requests to the right place so they can be taken care of by the..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2138144)

JW

Jeremy W.

Customer Support Specialist

> "There are times when teamwork will have issues creating tickets."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459352)

DB

David B.

Operations Manager

> "It's very easy for me to leave a trail about what is happening thanks to the notes feature, and I can see where a ticket has been and leave..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459364)

VR

Verified Reviewer

Operations

> "The software is glitchy - especially for about 6 months following the release of Desk 2.0."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2447605)

DK

Danny K.

Product Management

> "They have worked with me to resolve any bugs I noticed, and also have worked to implement features that continually make the product better."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136280)

DM

Debbie M.

Digital Marketing Manager

> "Does not always bring in forwarded messages from clients."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459737)

JT

Jeune T.

Owner

> "Really appreciate the streamline of multiple inboxes it has made managing many clients tickets manageable."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2472757)

RT

Ray T.

Customer Support Specialist

> "Lack of control over automation."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136275)

RT

Ray T.

Customer Support Specialist

> "I have been able to integrate with slack and forward all emails to the assigned ticket agent to their own channel."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136275)

VR

Verified Reviewer

CEO

> "I see they are surrending to slack and chat is not as good as it can and should be"

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2461243)

[View Reviews](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

## User interface

4.41 (227)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)

4.42 (143)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

ManageEngine ServiceDesk Plus

Top features

28/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#features)

Teamwork Desk

14/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/143754/Teamwork-Desk/#features)

### Recognition

No recognitions have been awarded to ManageEngine ServiceDesk Plus

No recognitions have been awarded to Teamwork Desk

### Deployment & support

ManageEngine ServiceDesk Plus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Teamwork Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ManageEngine ServiceDesk Plus

-   By ManageEngine
-   Located in United States
-   Founded in 1996

Teamwork Desk

-   By Teamwork.com
-   Located in Ireland
-   Founded in 2007

## Popular Comparisons

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vs

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Features

4.3

4.3

Ease of Use

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4.2

Features

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4.3

Ease of Use

4.3

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Features

4.3

4.3

Ease of Use

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Price

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4.2

Features

4.3

4.3

Ease of Use

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[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (227)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

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Price

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4.4

Features

4.6

4.3

Ease of Use

4.6

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4.2

Features

4.7

4.3

Ease of Use

4.8

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[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (227)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

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4.4

Features

4.4

4.3

Ease of Use

4.3

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Features

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4.3

Ease of Use

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[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (227)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

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4.4

Features

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4.3

Ease of Use

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4.3

Ease of Use

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[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (227)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

vs

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

$16/month

Price

Contact vendor for pricing

4.4

Features

4.5

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/107225-179501/SysAid-vs-ManageEngine-Service-Desk-Plus)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$10.5/month

Price

$29/month

4.2

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-143754/Freshservice-vs-Teamwork-Desk)