# Compare Teamwork Desk vs HelpDesk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare HelpDesk and Teamwork Desk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/143754-185973/Teamwork-Desk-vs-HelpDesk

---

# HelpDesk vs Teamwork Desk Features and Cost Comparison

Last updated April 1st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

HelpDeskTeamwork Desk2/4 selected

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (179)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

[## HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (179)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [179 reviews](#user-reviews)

Positive

163

Neutral

12

Negative

4

[## Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Starting Price

$10.50/month

Value-for-Money

4.5

Functionality

4.2

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [143 reviews](#user-reviews)

Positive

131

Neutral

7

Negative

5

## Summary

* * *

Key features rated by users

Features selected based on 4,284 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

71%Fit

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

3.7

Customizable Fields

\--

Third-Party Integrations

5.0

Prioritization

4.7

\--%Fit

Missing features

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Prioritization

5.0

User satisfaction

User satisfaction

4.6

User reviews[179](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Ease of use

4.7

Functionality

4.4

Value for money

4.4

Customer support

4.5

User satisfaction

4.4

User reviews[143](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

$10.50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

Best for

A ticketing system designed to easily manage customer queries, saving you time and money.

## User reviews

Pros & cons

EM

Emmanuel M.

Online Evangelism Innovator

> "It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327)

NS

Neel S.

Ceo

> "There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7114634)

AT

Annette T.

Relationships Manager

> "It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message us..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6796822)

PB

Paul B.

Customer Support Manager

> "Coming from LiveChat tickets, HelpDesk failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk, and..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6764853)

RH

Ron H.

Client Relationship Management

> "It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.)."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233)

DB

Dimitri B.

gggg

> "At times, the system felt a bit limited in terms of customization and reporting features."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207)

LP

Lebohang P.

helpdesk support

> "i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7096441)

CL

Cece L.

Program Coordinator

> "The difference between HelpDesk and LiveChat is confusing to me and their being two separate sites feels redundant and unnecessary -..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661)

Noemi J.

Senior Risk and Fraud Specialist

> "I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6876290)

GO

Gustavo O.

Customer Engagement Manager

> "Many relevant emails are ending up in the SPAM folder, which is very disruptive."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020806)

BL

Bruna L.

Analyst support

> "The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713)

DL

David L.

Graphic Designer

> "We did have an issue with our Outlook rejecting the notices when people left messages."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155)

MC

Mouatez C.

Customer Support Specialist

> "The notification system is reliable, and the automation features save a lot of time in daily workflows."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7055511)

UN

Unatji N.

Live Chat Agent

> "Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6829075)

KM

Kimberley M.

Intake Clinician

> "It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is efficient."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407)

VR

Verified Reviewer

Tech Support Specialist

> "I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780)

CL

Cece L.

Program Coordinator

> "I find that the most useful features are chatting in real time and collecting info, like email, to use in follow-ups if we are unable to..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661)

DP

Daniel P.

Sales

> "Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136)

DB

Dimitri B.

gggg

> "It’s a reliable platform that simplifies ticket management and communication with customers."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207)

JB

Jonny B.

Application Specialist

> "It can also be buggy on both the application and web app such as being unable to type into the textbox after trying to tag another agent..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397)

KM

Kimberley M.

Intake Clinician

> "I very much appreciate the ability to follow tickets and search for names and issues. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407)

DP

Daniel P.

Sales

> "One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136)

AS

Adam S.

Founder

> "The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different platforms..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900)

JB

Jonny B.

Application Specialist

> "It's lacking some basic features of a ticketing system such as sorting a list or controlling default ticket status actions."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397)

JG

Joey G.

Field Service Technician Technical Support

> "It gives me the availability to have customer support when no one is available and we can reach back out to insure our customer is..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719779)

ER

Erika R.

Customer Support Agent

> "I do not receive the notification of the new live chats in the queue."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7025073)

DL

David L.

Graphic Designer

> "Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155)

RA

Robiulawal A.

Assistant Manager- Customer Support

> "User interface is bit sluggish, not much customization option in analytics."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6842896)

NJ

Natalia J.

Chatbot Designer

> "The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6877089)

MW

Melissa W.

Administrator

> "that is had an issue in the first place, i couldnt make my product work on my website so had to request a cancellation"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318)

TF

Tamara F.

Director of Customer Support and Logistics

> "The other features of this product are only useful for large organizations with many team members and/or departments. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6805672)

TB

Tim B.

Director

> "I can't count the number of other vendors who stick random people behind their chat and phone support who know nothing about the product..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522)

TW

Travis W.

IT specialist

> "I am new to any ticketing system but this one seems to do everything I require from this type of system."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7065611)

MW

Melissa W.

Administrator

> "wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy to..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318)

MM

Myrel M.

Customer service agent

> "The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020188)

AR

Adriana R.

Customer Service rep

> "Like if there are too many chats or emails to handle."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004221)

LN

Larry N.

Customer Service Coordinator

> "Our customers are getting rapid responses to their questions and we're directing their requests to the correct resource, and it's all..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719565)

BM

Blair M.

National Sales Operations Manager

> "I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584)

AS

Amos S.

Customer support agent

> "I really enjoy doing the tickets because it showes you where the email starts if the player replyed to the email from the biggening"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6726276)

SV

Sarah V.

Benefits and Payroll Administrator

> "You cannot copy and paste screenshots or snips."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6580945)

DL

David L.

Graphic Designer

> "What I like best about HelpDesk is the browser interface."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155)

KD

Kingsley D.

Customer service

> "The requester's name and email are a little confusing."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6768736)

AS

Adam S.

Founder

> "At this stage of growing our company, we are focused on streamlining our workflow and optimizing the usage of the resources we have."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900)

BM

Blair M.

National Sales Operations Manager

> "We request to block the email again, and the system tells us they are already blocked."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584)

VR

Verified Reviewer

Tech Support Specialist

> "Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780)

CG

Cindy G.

Customer Service Supervisor

> "Setting up HelpDesk was not as easy as it sounded. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505)

TB

Tim B.

Director

> "They also have a free trial, which was very helpful in letting us get our teams into the platform to figure out if the software was..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522)

MTV

Ma.Theresa V.

Analyst

> "Occasional lack of proactive follow-up"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011230)

RM

RUBEN M.

Product Owner

> "In overall Helpdesk is a good option for a mid size company and above. If you have a small size company find another solution."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032)

TA

Tristan A.

Chief Executive Officer

> "Development launches from helpdesk side seem quite slow as well."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6498406)

RM

RUBEN M.

Product Owner

> "Is a complete tool to manage your tickets from al your departments:"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032)

RM

RUBEN M.

Product Owner

> "It is a little pricey"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032)

AH

Amelia H.

Guest Relations Supervisor

> "It comes in handy and works well overall for our needs. If there was an app for android devices, that would help our management team..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6681959)

BN

Bernardo N.

analyst

> "at the beginning was a little confusing use the "merge" option"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6558771)

EM

Emmanuel M.

Online Evangelism Innovator

> "I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327)

Jessica B.

Account Manager

> "It can be kind of slow, and harder to train people on."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6425758)

IV

Ivan V.

Customer Success Representative

> "Team collaboration is also pretty good, it’s easy to assign tickets to each other."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7042329)

NC

Nick C.

Director of Support and Technology

> "We came from using Netsuite which was a nightmare. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059)

JH

Justine H.

Executive Assistant

> "My experience has been very positive, as it has helped both myself and my team work more efficiently together to resolve customer issues."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7013716)

NH

Neal H.

Product Manager Industrial Controls

> "Your ticket number means nothing to me. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6750193)

CG

Cindy G.

Customer Service Supervisor

> "This feature does have added value but not as much as I would have anticipated. "

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505)

RK

Rudy K.

Manager

> "Now that the pricing schema has changed, we are much less happy because we have to pay for LiveChat which we only use as user interface..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328145)

GO

Gustavo O.

Customer Engagement Manager

> "The platform has a simple and intuitive look."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020806)

JW

James W.

Founder

> "We didn't use the service and forgot it was active."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756)

GO

Gustavo O.

Customer Engagement Manager

> "Following up on emails is very clear and straightforward."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020806)

KW

Katarzyna W.

Technical Support Specialist

> "Sometimes I had issues finding the right settings (I was expecting them to be in different places than I've found them), but that's a..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4619613)

BL

Bruna L.

Analyst support

> "What I liked most about HelpDesk was its intuitive interface and ease of use."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713)

JW

James W.

Founder

> "Absolute scam."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756)

RH

Ron H.

Client Relationship Management

> "I love the fact that it tracks all of the traffic in a concise, easy-to-read format."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233)

JW

James W.

Founder

> "Awful."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756)

AJ

Alan J.

Consumer Products and Marketing Manager

> "We are happy with the Livechat, it has given our customers a way to ask us immediate questions and us be able to support them in real..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___5060132)

WM

Wayne M.

President/CEO

> "Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same..."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#GetApp___3408922)

TN

Thandeka N.

Chat Agent

> "Everything is arranged very well so I can easily tell apart my open tickets or my coworkers' ."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6690562)

JE

Javier E.

CTO

> "Our main goal is not to have customer support but we know that's nearly impossible."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3343621)

SS

Sophia S.

Customer Success Representative

> "The archive feature is super handy as well."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004301)

LS

Lianne S.

Virtual Assistant

> "The automated responses also become part of the ticket thread, which makes the threads long and cumbersome."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290)

ZB

Zuko B.

Customer Service

> "Easy to assist my casino players and easy Macros that IU used to assist easily and fast."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6776114)

NN

Nandy N.

Administrative Assistant

> "Customers may find it too impersonal."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3004115)

EM

Emmanuel M.

Online Evangelism Innovator

> "We are looking forward to the features that have not carried over to the new version to be added again!"

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327)

Anna O.

Head of Growth

> "Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool."

[See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2292842)

[View Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Diego C.

Real estate agent

> "Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___6057978)

GM

Gladys M.

Support Specialist

> "Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

AK

Alex K.

TMS Solutions Manager

> "Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training wheels &..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3831861)

LB

Lucas B.

PM

> "Our client database is a now mess, it cannot be maintained due to these spam contacts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3492200)

VR

Verified Reviewer

Account Director

> "It's great for big teams so other users can monitor their emails from the portal instead of logging into email accounts."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3596197)

JS

Jas S.

Marketing Manager

> "When replying via email, you must pay attention if you are responding to your team or the client. If you don't realize that a ticket message is..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2139799)

GM

Gladys M.

Support Specialist

> "I like how it keeps us organized within the different divisions of the company. "

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763)

BR

Barbara R.

Account Communications Manager

> "Reporting isn't always easy to understand what specific activities are counted in each metric like "Average Response Time""

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2488917)

CH

Charra H.

Owner

> "We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136300)

RL

Rhina L.

Director of Customer Support

> "There is always a delay when receiving the tickets on Teamwork Desk system."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459359)

JB

Jesse B.

Owner

> "We use Teamwork Desk to direct all of our client support and customer service requests to the right place so they can be taken care of by the..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2138144)

JW

Jeremy W.

Customer Support Specialist

> "There are times when teamwork will have issues creating tickets."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459352)

DB

David B.

Operations Manager

> "It's very easy for me to leave a trail about what is happening thanks to the notes feature, and I can see where a ticket has been and leave..."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459364)

VR

Verified Reviewer

Operations

> "The software is glitchy - especially for about 6 months following the release of Desk 2.0."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2447605)

DK

Danny K.

Product Management

> "They have worked with me to resolve any bugs I noticed, and also have worked to implement features that continually make the product better."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136280)

DM

Debbie M.

Digital Marketing Manager

> "Does not always bring in forwarded messages from clients."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2459737)

JT

Jeune T.

Owner

> "Really appreciate the streamline of multiple inboxes it has made managing many clients tickets manageable."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2472757)

RT

Ray T.

Customer Support Specialist

> "Lack of control over automation."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136275)

RT

Ray T.

Customer Support Specialist

> "I have been able to integrate with slack and forward all emails to the assigned ticket agent to their own channel."

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2136275)

VR

Verified Reviewer

CEO

> "I see they are surrending to slack and chat is not as good as it can and should be"

[See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___2461243)

[View Reviews](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/)

## User interface

4.56 (179)

[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)

4.42 (143)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

HelpDesk

Top features

34/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/185973/HelpDesk/#features)

Teamwork Desk

14/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/143754/Teamwork-Desk/#features)

### Recognition

No recognitions have been awarded to HelpDesk

No recognitions have been awarded to Teamwork Desk

### Deployment & support

HelpDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Teamwork Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

HelpDesk

-   By Text
-   Located in United States
-   Founded in 2002

Teamwork Desk

-   By Teamwork.com
-   Located in Ireland
-   Founded in 2007

## Popular Comparisons

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[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (179)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

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4.2

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[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (179)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

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4.4

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4.7

Ease of Use

4.6

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4.2

Features

4.6

4.3

Ease of Use

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4.7

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