# Compare Shift4Shop vs Lightspeed Retail 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Shift4Shop and Lightspeed Retail based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/14378-120491/3dcart-Shopping-Cart-Software-vs-Lightspeed-Retail

---

# Shift4Shop vs Lightspeed Retail Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Shift4ShopLightspeed Retail2/4 selected

[Shift4Shop](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/)[4.1 (129)](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/reviews/)

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.0 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

[## Shift4Shop](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/)[4.1 (129)](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.1

Functionality

4

Ease of Use

4

Customer Service

3.9

Reviews Sentiment

Based on [129 reviews](#user-reviews)

Positive

100

Neutral

15

Negative

14

[## Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[4.0 (975)](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

Starting Price

$109.00/month

Value-for-Money

3.8

Functionality

3.9

Ease of Use

4.1

Customer Service

3.9

Reviews Sentiment

Based on [975 reviews](#user-reviews)

Positive

744

Neutral

57

Negative

174

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## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 6,522 reviews from ecommerce software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Not enough reviews

Feature ratings

Credit Card Processing

\--

Data Security

3.0

Electronic Payments

4.0

Order Management

3.0

Shopping Cart

3.3

63%Fit

Missing features

Feature ratings

Credit Card Processing

3.8

Data Security

NA

Electronic Payments

3.0

Order Management

3.6

Shopping Cart

3.8

User satisfaction

User satisfaction

4.1

User reviews[129](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/reviews/)

Ease of use

4.0

Functionality

4.0

Value for money

4.1

Customer support

3.9

User satisfaction

4.0

User reviews[975](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

3.8

Customer support

3.9

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$109Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Shift4Shop is designed for new and existing online business owners, from startups to enterprise-level companies. The feature-rich platform’s unlimited support, paired with its affordable pricing struc

Best for

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

## User reviews

Pros & cons

KH

Kelly H.

Web specialist

> "They had an excellent plan where you got the cart free if you used their payment processor."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___4897303)

AS

Angelina S.

Owner

> "It is well documented that I emailed and didnt hear back, I included many people and they never replied. How can you hold my property hostage to services..."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#SoftwareAdvice___6658968)

CB

Cindy B.

Owner

> "Shift4shop has a lot of features to customize your store."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3590367)

KH

Kelly H.

Web specialist

> "Their apps and setup are confusing and hard to figure out for someone just starting out."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___4897303)

TB

Trevor B.

Director of IT

> "Shift4Shop (formerly 3dcart) is decent for small businesses that need a lot of included functionality fresh out of the box."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3322993)

WA

William A.

Vice President

> "There may be a lawsuit in the making if we are unable to get payment for the products that were delivered with payments captured in a totally unauthorized..."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3820461)

LR

Leslie R.

VP MARKETING/SALES

> "The cost used to be good and the customer service much better in the past."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___4194799)

KL

Kristine L.

Owner

> "It was highly inconvenient, and I far prefer Shopify's version which pushes my response via email directly to the customer. "

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___4348343)

LR

Leslie R.

VP MARKETING/SALES

> "The cost used to be good and the customer service much better in the past. "

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___4194799)

WA

William A.

Vice President

> "Some of the formattings are not automatically symmetrical and require adjusting, and still may not be quite right."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3820461)

HW

Henry W.

CEO

> "Shift4shop truly has everything we need to operate a successful e-commerce business, and at no upfront cost (terms apply to that assessment)."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___2983819)

JW

Jared W.

Chief Laborer

> "I finished setup and took my site live and found out the credit card processing wasn't working."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___4682628)

SV

Shannon V.

Practice Manager

> "It was fairly easy to set up my store, although there was a learning curve associated with getting it set up."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3696968)

MM

Megan M.

Owner

> "Which is not a big deal for small things, but when your entire website won't work and you have customers emailing and calling (and ultimately ordering..."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3275645)

JS

Jim S.

Director

> "The best thing about Shift4Shop is its price point - way less expensive than any other shopping cart out there. How much less expensive? "

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3303054)

JW

Jared W.

Chief Laborer

> "Hours wasted when I had to perform a specific ticket to get it to work that wasn't listed or documented."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___4682628)

TB

Trevor B.

Director of IT

> "You have access to a lot of tools if you know how to find and use them."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3322993)

LR

Leslie R.

VP MARKETING/SALES

> "Long or no response from upper management on serious issues such as missing orders, description issues."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___4194799)

JS

Jim S.

Director

> "All the way less expensive - it is free. "

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3303054)

TB

Trevor B.

Director of IT

> "We have had a persisting issue with our website where our products are incorrectly displaying whether they are "In Stock" or "Out of Stock" which is a..."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3322993)

Muddassar B.

Retail Store Manager

> "I really love that I can customize my store according to my requirements and it's fully secure."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___2854679)

HW

Henry W.

CEO

> "The software is most definitely not user-friendly for the common e-commerce entrepreneur. When we first starting using Shift4shop in early 2020, composing..."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___2983819)

MM

Megan M.

Owner

> "It's a decent ecommerce platform."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3275645)

DL

David L.

Owner

> "Their software which certainly is not theirs based on how a lot of support seems to go through outside parties, horrible service going all the up to the..."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___4375631)

DC

Domenico C.

Business Process Consultant

> "Rather than spend the money at Shopify, you can save a lot and get a great website to sell your online products. "

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___2716452)

DC

David C.

Owner

> "Firstly they are stopping the use of Smarter Mail a key ingredient of communication easily working with the web site (or did). Since the 8th March our site..."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3439529)

Muddassar B.

Retail Store Manager

> "You can easily manage products, orders, and customers."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___2854679)

PP

Patrick P.

President

> "Stupidest decision in Cost Cutting these morons ever made by discontinung Smartermail for customers."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3530967)

Muddassar B.

Retail Store Manager

> "I have a very professional experience with 3dcart because I have designed a professional online store using 3dcart."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___2854679)

PP

Patrick P.

President

> "Worse yet the damn HOOPS we have to go thru to set that up with the 3rd Party provider is ridiculous."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3530967)

DC

Domenico C.

Business Process Consultant

> "They are located in the US, have great value for money and give control to build a great website."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___2716452)

JW

Jared W.

Chief Laborer

> "I have missed over a month of sales because of how bad their processing setup is."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___4682628)

VR

Verified Reviewer

myself

> "It was extremely inexpensive to get started with 3dcart."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___2288128)

TB

Trevor B.

Director of IT

> "Their support structure is absolutely broken and makes it near impossible to get anything fixed. When you call, you only have access to their "Technical..."

[See full review](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#Capterra___3322993)

[View Reviews](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/reviews/)

ED

Erin D.

Owner Operator

> "Our new system is easier for staff, more transparent on the backend, and supported by a team that actually communicates and follows through. If..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

JW

Jeff W.

CEO

> "The integration issues, added costs of including so many additional applications and the delayed payment over the weekend, where lightspeed..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6442480)

CT

Carleton T.

Admin

> "The main reason I signed up for Lightspeed Retail was so that I could keep my e-commerce website's stock properly synced up with my in-store..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6612572)

ES

Elissa S.

Owner

> "It is embarrassing to have to punch customers' cc numbers in manually because you cannot obtain a functioning credit card machine."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7031785)

TA

Taryn A.

Business Operations Supervisor

> "I like how all your reports are in one place and you can easily find the information you need by filtering the reports."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6437877)

GF

Giuliana F.

co owner

> "Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561)

AB

Amile B.

Administrator

> "It helps to give you a better view and analysis of your sales reports."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866)

ES

Elissa S.

Owner

> "In addition, I just received an email that the cost of the service will be increasing by $40/month, making it more expensive than most retail..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7031785)

ED

Erin D.

Owner Operator

> "We stayed longer than we should have because switching POS systems felt overwhelming. But making the leap was 100% worth it."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

GF

Giuliana F.

co owner

> "After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561)

KT

Kyla T.

Owner

> "We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6358341)

ED

Erin D.

Owner Operator

> "On top of that, their customer support was virtually nonexistent most of the time, inconsistent, slow to respond, and rarely helpful."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

AB

Amile B.

Administrator

> "I like the inventory tracking and categorising your products."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866)

MW

Max W.

Manager

> "A couple times it lagged when switching screens but nothing major."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6821578)

MW

Max W.

Manager

> "I liked how fast you can ring things up when it's busy."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6821578)

ED

Erin D.

Owner Operator

> "Lightspeed made major errors on our tax forms two years in a row."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

AB

Amile B.

Administrator

> "Lightspeed has help me with sales analysis better."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6718866)

JW

Jeff W.

CEO

> "Overall I have spend way more time on the help desk waiting the 24-48 hours for technical support and I have had to invest more money and time..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6442480)

RA

Railan A.

Manager

> "Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6144025)

AS

Alex S.

owner

> "basic issues that they have not fixed have ruined my experience with what otherwise could have been a good system. Since I started using LS in..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6206780)

Faiyaz T.

CEO

> "Its user-friendly interface and customizable features make it a standout option, allowing retailers to personalize the system to meet their..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4607084)

EL

Elisa L.

Owner/manager

> "Impossible to call them, texted them like everyday all day to resolve problems, I could open for my first service because of them also havent..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4994010)

Faiyaz T.

CEO

> "In addition to its robust capabilities, Lightspeed Retail also provides mobile access and website management functionality, providing retailers..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4607084)

MC

Matt C.

Pres

> "Horrible interactions when you're lucky enough to get a human involved - which is typically only on the sales side of the business. "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6631430)

CE

Cody E.

Store Manager

> "Super simple and easy for my consumers transactions."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6591825)

CV

Carolina V.

Owner

> "Even the barcode label printer will only work with an specific brand that costs almost 3 times than a generic. If you are ok with paying 3 times..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4985659)

EK

Ekin K.

Operations Specialist

> "It is capable software system can handle your small retail shop with ease."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___5057285)

ED

Erin D.

Owner Operator

> "We’re talking critical 1099 mistakes that could’ve caused serious issues if we hadn’t caught them ourselves."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

Nerissa L.

Managing Owner/ Store Manager

> "We have been using Lightspeed for our retail firearm business and this has been very helpful for us in monitoring our sales and inventory."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3879696)

AB

Allen B.

Owner

> "In short, this means the employees get their tips, the customers believe they left a tip but were not charged and the money is for lack of a..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4833085)

RA

Railan A.

Manager

> "Inventory, POS, Reports, and discount features are all easy to configure and use."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6144025)

ED

Erin D.

Owner Operator

> "It felt like we were stranded on issues, big and small."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6859553)

DR

Daniel R.

Jeweler

> "Also the ability to use multiple registers at once and complete payments at the same time has been a life saver."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3550919)

GF

Giuliana F.

co owner

> "I was shocked, as this had never been disclosed to me during the sales process."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___7017561)

RK

Ron K.

President

> "Overall, operating Lightspeed in multiple locations has made processing retail transactions and managing those transactions easy."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4236667)

KT

Kyla T.

Owner

> "I do not love the monthly fees now that our yearly discounted rate has come to an end."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6358341)

CD

Cameron D.

Owner

> "Pricing is affordable for small business. "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4828347)

HA

Henry A.

Owner

> "Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6122275)

JF

John F.

Owner

> "years ago it was the best customer service around."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6139527)

FJ

Frank J.

CEO

> "They \[sensitive content hidden\] misrepresented the product claiming we could store our inventory in bin locations which is not true. Upon..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4940279)

MZ

Melana Z.

server

> "very good, easy to use, learn and very quick to take guests orders, course meals, and send to Kitchen."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6161140)

DS

David S.

Owner

> "They just launched new payment method and are forcing me into using it or I will be charged extra transaction fee for staying with my existing..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4922683)

LB

Lynda B.

Owner

> "Payment processing is good."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6113432)

AS

Alex S.

owner

> "The 2nd issue started in dec 23, I am no longer able to refund a customers purchase and put it back into inventory."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6206780)

MH

Miguel H.

CEO

> "Good luck getting an email to anyone in the payments office or even have anyone in the office on a random Monday because it's a "holiday"?"

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___3589157)

BH

Brandy H.

Owner

> "I cant get them to prove any damage and they haven't returned the product which I technically own. And now of course my sales rep Simon tells..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4931073)

MS

Madhusudan S.

Software Engineer

> "Many features, including simple refunds and returns."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4587257)

MC

Matt C.

Pres

> "I had an issue with the POS service - it took 3 months just to get a response! "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6631430)

NS

Nonde S.

Sales and Marketing Manager

> "The pros of lightspeed Is that it helps in sorting out our shops inventory very well and simplifies our work and their customer service is on..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___2955562)

JK

Jeff K.

owner

> "Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate"

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___4873271)

CS

Cynthia S.

Owner

> "Accuracy is very important and when I run a report or look at inventory it is correct."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4753466)

CD

Cameron D.

Owner

> "Lacking in some reporting function, is available at added costNew fee structure for users not interested in Lightspeed payments"

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4828347)

CA

Christine A.

Accountant

> "You can manage inventory and run reports easily."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4254750)

VR

Verified Reviewer

Director

> "Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___5074553)

CD

Catherine D.

Owner

> "For a price that a small business can afford, Lightspeed allows us to have an efficient POS and integrated inventory system. "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3245681)

CS

Carly S.

Owner

> "The card processing is slow, which is particularly frustrating at Christmas when we have a line to the door."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4866554)

BC

Brian C.

Owner

> "Inventory management was easy."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6180023)

Sarah C.

Director

> "We have actually found the system to be slower than before and with many glitches with stock deduction and control."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___6199289)

KM

Kaleigh M.

Owner

> "I am beyond ecstatic to be able to track my inventory in real time, manage payroll hours with ease, add items and price them almost instantly,..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3172209)

BC

Brian C.

Owner

> "A few days and a plethora of calls, emails and online messages later, someone told me the rep gave us the wrong paperwork to fill out."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6180023)

RL

Rebecca L.

Manager

> "As we started to accept e-transfer payments we were able to add and monitor this detail easily within our system."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3227814)

Sarah C.

Director

> "I don't know how Lightspeed is able to get away with behaviour that flagrantly ignores anti-competition laws in the UK."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#GetApp___6199289)

EC

Elizabeth C.

General Manager

> "Creating items and managing retail is very easy through Lightspeed Retail. "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3561523)

JP

James P.

Director

> "for the last 2 years we have not been able to reconcile inventory counts due the software timing out. but the icing on the cake was when they..."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___3793515)

SA

Sam A.

Owner

> "Appears simple and easy to use, simple to set up and cost effective."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6295814)

CH

Chris H.

General manager

> "Don't expect help getting set up and really long hold time, and useless AI chat it's more like artificial stupidity."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___5056539)

JV

Janet V.

Owner

> "It is a very user friendly system. "

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6057836)

SJ

Sean J.

CEO

> "The customer service we received when their system was crashing was the worst customers service I have experienced in any industry."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___6304824)

Noemí P.

Marketing Director

> "Lightspeed is one of the best out there in terms of inventory management."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4320102)

CH

Chris H.

General manager

> "Lightspeed has been high maintenance and extremely picky to set up our account and completely useless in making things function on their end."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___5056539)

BB

Brian B.

Owner

> "Cloud based makes taking it on the road to do mobile events a breeze for payment processing and inventory management."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3362812)

JA

James A.

owner

> "Was told a lot of inaccurate information at sales, just to be told at implementation it would not do those things that were promised."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6293788)

WG

Willis G.

Owner

> "Entering inventory was very straight forward and I was able to make sales immediately."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3730982)

AC

Anna C.

CEO

> "For example, we were sold on a shopify integration, which is not true."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___6210077)

MS

Matt S.

Accounts assistant

> "Very simple to use and great reporting features for things like daily sales by product."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4473495)

BH

Brandy H.

Owner

> "I didn't like that it was web based if I didn't have an iPad and I was told that using my computer was just as easy, which I disagree."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4931073)

AS

Arjun S.

Technology officer

> "I liked the design of the software and support was very helpful in temporarily solving issues."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___3932413)

HG

Helena G.

CEO

> "I didn't want to take the time and effort to switch but after they charged me $650 per location with out notice...I'm OUT!"

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___5070221)

Noemí P.

Marketing Director

> "It has many options to play with, making it easy to integrate your business."

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#Capterra___4320102)

AB

Allen B.

Owner

> "HOURS have been spent trying to work with this company on this issues and the level of customer service is so sub par"

[See full review](https://www.capterra.com/p/120491/Lightspeed-Retail/#SoftwareAdvice___4833085)

[View Reviews](https://www.capterra.com/p/120491/Lightspeed-Retail/reviews/)

## User interface

No images or videos  
provided by vendor

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

4.03 (975)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Shift4Shop

26/44

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Catalog Management
-   Content Management
-   Credit Card Processing
-   CRM
-   Customer Accounts
-   Customizable Branding
-   Customizable Templates
-   Data Security
-   Data Synchronization
-   Discount Management
-   Drag & Drop
-   Electronic Payments
-   Email Marketing
-   Generative AI
-   Inventory Management
-   Inventory Tracking
-   Kitting
-   Loyalty Program
-   Mobile Access
-   Multi-Channel Management
-   Multi-Channel Marketing
-   Multi-Currency
-   Multi-Location
-   Multi-Store
-   Order Management
-   Order Tracking
-   Promotions Management
-   Purchase Order Management
-   Real-Time Data
-   Reporting & Statistics
-   Returns Management
-   Reviews Management
-   Sales Order Management
-   SEO Management
-   Shipping Management
-   Shopping Cart
-   Templates
-   Third-Party Integrations
-   Website Management

[See all features](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/#features)

Lightspeed Retail

Top features

33/44

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Catalog Management
-   Content Management
-   Credit Card Processing
-   CRM
-   Customer Accounts
-   Customizable Branding
-   Customizable Templates
-   Data Security
-   Data Synchronization
-   Discount Management
-   Drag & Drop
-   Electronic Payments
-   Email Marketing
-   Generative AI
-   Inventory Management
-   Inventory Tracking
-   Kitting
-   Loyalty Program
-   Mobile Access
-   Multi-Channel Management
-   Multi-Channel Marketing
-   Multi-Currency
-   Multi-Location
-   Multi-Store
-   Order Management
-   Order Tracking
-   Promotions Management
-   Purchase Order Management
-   Real-Time Data
-   Reporting & Statistics
-   Returns Management
-   Reviews Management
-   Sales Order Management
-   SEO Management
-   Shipping Management
-   Shopping Cart
-   Templates
-   Third-Party Integrations
-   Website Management

[See all features](https://www.capterra.com/p/120491/Lightspeed-Retail/#features)

### Recognition

No recognitions have been awarded to Shift4Shop

Lightspeed Retail is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Shift4Shop

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Lightspeed Retail

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Shift4Shop

-   By Shift4Shop
-   Located in United States
-   Founded in 1997

Lightspeed Retail

-   By Lightspeed
-   Located in Canada
-   Founded in 2012

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