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We serve all members involved in running, maintaining and living in a condo corporation, home owner's association and stratas. This includes property managers, security, board members, residents etc.
Growing vacation rental managers with 2-5000+ properties that want to seamlessly manage all rental channels, guest reservations, messages, and more with one software platform with great 24/7 support.
Since we have had CCC, our residents are very pleased at the improvements we have made in managing our condominium complex. Their customer service excellent.
Many of our owners are not all that tech savvy and find websites awkward and difficult to understand.
Permits good management with ease and a forum for residents as well, as well as excellent communication between management and residents.
It appears that the APP has functionality problems and people cannot always use a computer to access the site.
We have only been using the system for a few weeks but we are very excited about the package control and the communications ability of the software.
The only issue I have is a recent change has made inputting dates into vacation a little more difficult.
My experience dealing with CCC has been very good and the response time to queries has been excellent.
I have had the software in my condo for 2 years and have had no negative experiences yet, just wish it was installed sooner for our condo.
I have used multiple channel management software and Hostaway is by far the overall best. The pricing is very fair and the features are all very helpful to my business.
TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES. Interface confusing terrible customer support saw no value tried to cancel multiple times.
Great experience so far, thanks to:- An excellent customer support- Constant innovations - Incredibly helpful webinars - Tons of user guides to setup listings across all channels.
Customer service seems to be non existent... very hard to communicate with them.
I am happy to have this company as part of my business. I am excited to learn more and use it to help grow my business.
The last issue I flagged for Hostaway was something that negatively affected EVERY user of their software.
The onboarding process was good and Mr. [sensitive content hidden] was very helpful. He did a great job during the onboarding calls and he is very easy to approach.
Export function to Booking.com somewhat limited - can not create extra rooms via hostaway, bed setup not ideal for representing non-traditional bedding.
Sanae: Hi, my name is Sanae. I'm a site administrator working in Crossbridge and I will rate four to the Condo Control apps. I'm using Condo Control apps to manage my residents such as owners or tenants profile. I'll register the new tenants and owners to Condo Control apps and sometimes I'll also use the app to help the residents to book the [inaudible 00:00:30]. So Condo Control is pretty easy to use. I can usually easy to find the button or the subject that I want in Condo Control. And then does have different selection. And the selection is very satisfied for my client. I think last month. So that's have some time condo Control apps have some fuzzy things, so it's automatically all the language, especially the selection, change it to the French, to the French and actually, I don't know, I don't know French. Therefore, I need to use the other translation app to see what is the English meaning about that.
Doug: Hi, I'm Doug. I'm the manager of The Pickleball Haven of Naples. I've been working with Hostaway now on the onboarding process, and I'd rate them a five on a scale of one to five. We're a brand new property that was just completed in Naples, Florida. The Pickleball Haven of Naples is a pickleball retreat that needs exposure, and we're brand new and we're just getting started, with Airbnb initially. And then we needed a channel manager to really work with Hostaway. That was the reason for working with the Hostaway company. So we did some research on the internet and looked at different companies, interviewed a few different companies for channel management. We'd actually been referenced to Lodgify, but we met with the Hostaway people, real impressed with the process, real impressed with the people, real impressed with the app. So we made the decision to go with them. So getting started with Hostaway was really quite simple. They do have an onboarding fee, which was quite reasonable compared to some of the other options we were looking at. The thing I'm most excited about with the onboarding process is we've got a wonderful leader that's taking us through the process, [inaudible 00:01:10]. And when you go through the process on these one-hour meetings, which are efficient, but they keep working with you until you get it right. So we've got a lot of complexity attached to what we're doing. We're building websites, we're doing payment processes for different sophisticated payment options for how we do the algorithms, and it takes a number of processes to go through that. So they just keep working with you on the onboarding process until you're satisfied with where you are, which is a huge advantage for us because if you try to rush this, you're going to miss stuff. So it's been a really good, healthy process so far. So I'd strongly recommend Hostaway to anybody that's in our situation of really trying to figure out the complexity of Airbnb, Vrbo, Booking.com, Expedia, Google. I mean, it's complex. And the opportunity that we've had with working with Hostaway is really coordinating all of that and have a direct website as well. So you get challenges. It's not an easy process, but the support is fantastic. I just spent an hour with the support team yesterday on a particular problem I had with creating a new website, a new web domain that's integrated with the website Hostaway. And they just kept sticking with me. And I've just had so many calls with support teams in the past where they get frustrated, they throw their hands up. It's like, Booking.com is one of them, and they don't follow through on what they said they're going to do. And Hostaway, in their situation they just kept getting more people, frankly, to help with the complex situation I was in until we figured it out. So they stick with it, and it's a great app. The app does so much for you. It's almost limitless in terms of what it can do for you, but to take full advantage of it, you need the support to be able to get it right. And we're really trying to build a sophisticated process with the Pickleball Haven of Naples. It's a wonderful new property. It needs exposure, and it's getting us that exposure. And so far, so good. And we've already had two bookings before we're even fully onboarded with Hostaway. So Pickleball Haven of Naples is very happy with Hostaway at this point.
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