Muster vs Sumac: Which is a better fit?

It is a very affordable alternative to other similar resources in the marketplace and the customer service is outstanding.

This is disappointing that the letter the legislator receives is not eye-catching in that way, where they can easily pull out the key features of the message.

Muster is very easy to use and the ability to identify contacts by legislative district is extremely helpful.

Inability to easily replicate archived campaigns (repurposing content older than a year).

Easy to use; reasonably priced; outstanding customer service; local contacts.

Lack of some customization options for messages (e.g., direct HTML editing).

Economical - well suited for a growing organization. Very responsive team, actively seeking feedback and making changes to suit our campaign.

In 2019, the committees list in Muster broke and hasn't been fixed the last time I checked.

We appreciate how easy Sumac is to use and how helpful the customer support team is when we’re in need of assistance. We’re a small shop with a tight budget, so Sumac is a great fit for us.

Kate K

Prior to installing Sumac, our receipting system was disorganized and inefficient, which cost us time and led to some donors being unhappy with their experience.

With Sumac, we got the perfect solution excellent customer service and an easy-to-use product at an affordable price.

The only problem we have encountered is to link our website donations to the program. We are still not sure where this glitch lies.

Having the ability to customize reports, information/data that you'd like to collect combined with great customer service has been a win for our organization.

Brett B

Office Administrator

For example, Having all gifts in the same group as any other notes and points of donor contact is rather frustrating due to the cluttered nature.

He was extremely patient and pleasant during the training process, which made it fun and easy.

It has always been because of my lack of knowledge of it's capabilities.