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Technical teams use Planio for agile project management, issue and bug tracking, customer help desk, collaborative file sharing, and repository hosting.
It is used by small, medium and large industries to track and manage the bug life cycle. It helps them collaborate, log and fix issues and view progress with reports.
Excellent support desk help. SENSITIVE CONTENT] was able to understand my root challenges based on symptoms reported and as very effective in resolving that.
If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification.
It's been a great experience so far, everything is working smoothly, many tools are available, user interface is clean and very easy to use and customer support is very responsive.
Specifically, the system allows plain text email notifications, but these contain all the task data, which represent a serious potential leak of private information.
I worked with redmine before and on the first impression plan.io looks like a very stable and cosistent setup with nice features like backup, agile board, timesheets and integrated repository.
To avoid that, one can activate encrypted email notifications, but then every member of the system MUST have encrypted email setup in their email client.
Issue tracking is pretty good, wiki support is decent, reliability is impressive.
Louise Engel was the customer support person that I dealt with and she was very prompt and professional while handling this problem.
We like that the tool is (forthe purpose how we use it) very complete in its features. All together you get a good tool, with a bunch of features for an amazing price.
Lack of integration with Clockify.me which I use a lot.
I was looking for a software that helps us to reports the bugs in the software that we develop. Luckily I found the zoho bug tracker and it is very much convenient and super easy for us.
Sometimes, navigating through the many pages could be slightly confusing.
It's easy to customize anything, the pricing is great, the support is fantastic and very responsive. They do regular updates and explain everything so you can jump on any new features right away.
Usability is always one of my key requirements for software (if its difficult to use, people wont use it and its a complete waste of money) and it passes the test.
I liked very much the SLAs admin... this is really interesting for SW development industry. Interface very clean and easy to set up.
About the paid features, user is obliged to pay for a small feature.
Planio
Zoho BugTracker
Top FeaturesPlanio
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Zoho BugTracker
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