# Compare Zoom Workplace vs GoTo Connect 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoom Workplace and GoTo Connect based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144037-163604/Zoom-Video-Conferencing-vs-GoTo-Connect --- # Zoom Workplace vs GoTo Connect Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoom WorkplaceGoTo Connect2/4 selected [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.6 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [## Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.6 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting Price $14.99/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [14,521 reviews](#user-reviews) Positive 13,901 Neutral 534 Negative 86 [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [668 reviews](#user-reviews) Positive 604 Neutral 38 Negative 26 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 15,650 reviews from video conferencing software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 92%Fit High performer Feature ratings Two Way Audio & Video 4.6 Screen Sharing 4.7 Mobile Access 4.6 Real-Time Chat 4.5 Video Conferencing 4.7 78%Fit Feature ratings Two Way Audio & Video 4.3 Screen Sharing 4.4 Mobile Access 4.4 Real-Time Chat 4.3 Video Conferencing 4.2 User satisfaction User satisfaction 4.6 User reviews[14,521](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.4 User satisfaction 4.5 User reviews[668](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $14.99Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Cloud-based video conferencing solution that assists SMBs and large enterprises with wireless media sharing, video system interoperability, screen sharing, and more. Best for Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences. ## User reviews Pros & cons VW Victoria W. COTA > "We were able to tune in for video calls and conferences without having to leave out house and you have the option to comment and message to engage in meetings without having to use your..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7046139) Naya O. Graduate Student > "The bugs that we did encounter included the actual presentation tools, such as sharing the screen, which could become significantly lagged or the sharing of multimedia through the call..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7073181) EJ Enghien J. Manager > "I like the unified communication and collaboration platform, Zoom Workplace, which combines video meetings, chat, whiteboards, and presence status all in one location." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7059060) Jonathan N. Technology Director > "We use Phone, Video Conferencing, Zoom Rooms and digital signage. As we dont use the chat, email or storage functions this makes it feel like we are paying for a lot of things we dont need." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7052020) JH Jen H. CEO > "Zoom does really good job with all the things: the AI notetaker, the summary that it creates, being able to have the recordings of the audio and the video. And then there's all the..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7094273) NV Nick V. Safety Manager > "We primarily use desktops and the problem is most don't come equipped with microphone equipment, so we have to pivot to dedicated laptops or phones" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7077715) EJ Enghien J. Manager > "For group meetings, training sessions, webinars, or collaboration among teams, features such as breakout rooms, support for large meetings, recording, and live streaming make Zoom Workplace..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7059060) AE Antawn E. Operations and Finance Coordinator > "Some features were only available in the Zoom app or browser itself, but this made it difficult when the majority of our Zoom scheduling was done using an extension in Google Calendar." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7035611) Jiahao H. Deployment Strategist > "The ability to join a call with a single link, and integrate starting Zoom meetings from Outlook, makes meetings start on time and reduces friction for both internal and external..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7073217) SP Stephanie P. American accent coach > "The settings pages are also incredibly convoluted and are seemingly often reorganized, so it can be difficult to access what you need, especially when scheduling workshop calls in advance." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7104875) SW Staliseia W. Certified Google Support Specialist > "The video quality is consistently strong, and the integration with messaging and scheduling tools helps streamline our workflow. While there’s room for improvement in navigation between..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7027160) Zach P. Marketing Coordinator > "Originally I thought it was my internet service provider, but after validating the speeds I found it was just Zoom lagging especially during larger meetings. When it is a 1:1 meeting or..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7109391) SP Stephanie P. American accent coach > "Screen sharing, including with sound, is really easy, and I like that the Mac app allows for me to move the call window around over the top of whatever I'm sharing so I can organize my..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7104875) VR Verified Reviewer Owner > "Unfortunately I had to move on to latforms with more capabilities like editing and storage on the cloud, as well at 4K playback." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7116508) Naya O. Graduate Student > "I like how easy it is to invite people to meetings through the integration of the outlook calendar invite creation that generates an email with all the details of the meeting, its link and..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7073181) PN Prosper N. Studying bible > "It occasionally uses a lot of system resources which can slow some computers during zoom video calls, and it can most times feel a overwhelming with too many futures in one platform" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6870593) VS Viktoriya S. Manager > "It made it easy to manage recordings and files for later use. If bandwidth allows, you can do calls in HD video, do screensharing and create breakout rooms." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7116856) RH Ronisha H. Claims Specialists > "Just like with any electronic services, it has it kinks where sometimes connection wasn’t always great causing disruption the inability to connect all together for a period of time." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7071828) TW Tisha W. Health Services Coordinator > "What I like most about this tool is that it features built-in screen sharing and recording, which can be used directly when I am presenting." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7104818) SM Selena M. Psychologist > "The start-up of the application, however can sometimes take a long time, and the fact that it requires an application can be cumbersome for external meetings or those who are dialling in." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7098836) ET Edward T. Accountant > "The ability to conduct multiple video call meetings, team collaboration, and clarity with all videos is why I personally enjoy Zoom Workplace." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7114827) Zach P. Marketing Coordinator > "In some instances I've found Zoom to be a bit laggy or choppy, even if you maintain a strong internet connection with stable upload and download speeds." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7109391) TO Terrene O. Legal Intake Specialist > "Being able to utilize tools such as screensharing, Q&A, chat, etc helps everyone on the call collaborate with one another." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7118700) LD Laura D. Client Success Specialist > "When you are screen sharing on Zoom, the Zoom screen share menu bar is inconveniently placed at the top of the screen which can make it difficult to navigate the tabs at the top." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6763978) RH Rezaul H. Supervisor, Field Research > "Zoom Workplace brings together tools like meetings, chat and file sharing. Yet it keeps me in sync with my colleague all day round making collaboration much easier across different projects..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6816913) VR Verified Reviewer Project Manager > "Occasional security concerns like Zoom bombing can be an issue, and some useful features are locked behind paywalls which can be frustrating to work around." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7069573) FR Florian R. Quality > "Meetings are stable even with large groups, and features like screen sharing and breakout rooms make remote collaboration smooth." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7049170) BA Bashir A. Developer > "The website of Zoom is a bit slower and is little bit different from the Zoom application which creates some confusion regarding usage of the app." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7035256) JC James C. Customer Success Manager > "The program integrates well with our email messaging/calendar system, and we can create custom meeting spaces that give our clients the convenience and flexibility they need to work with us." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6762879) SW Staliseia W. Certified Google Support Specialist > "Some features weren’t as intuitive as expected, and occasional audio or video glitches disrupted the flow during calls." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7027160) DAD Dharmendra Alex D. Information Security Manager > "It played a major role in helping us complete our ISO 27001 audits remotely, enabling seamless collaboration with external auditors and stakeholders." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6809133) BH Brooke H. Academic Tutor > "The chat feature can be distracting during a meeting/presentation, is difficult to review asynchronously, and content is lost when a meeting ends." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6826975) AS Amro S. Pharmacy Manager > "It allows me to set up meetings with a single click and I actually get reminders that are in sync with different time zones." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6814876) LP Lexus P. Ceo > "At this point there are some devices that I can't even use zoom on because it simply will not load or the audio feature won't work. Upon trying to fix this issue I attempted to reach out to..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7011624) MH Martin H. Purchasing Analyst > "Zoom Workplace is auto adjusting bandwidth, participants joined from different network strengths doesn’t matter and breakout rooms are good for collaboration during internal brainstorming..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6826034) NO Niamh O. researcher > "Sometimes when I have logged into a meeting, the software starts to re-install or run an update but i wouldn't say that's a huge con, it could be due to myself not keeping it up to date" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7105213) VR Verified Reviewer Freelancer > "It's also very important that you can share your screen especially when you need to show some presentation. And also the breakout rooms, that gives you the opportunity to work with a small..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6868764) SS Steve S. Clinical Demonstrator > "I had few connectivity issues, such as audio and video lag, dropped calls and screen freezing wich disrupted the flow of meetings and it decreased productivity." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6296334) Ravish S. graphic designer > "i have used zoom for online meetings and, client calls and some times webinars, video conferencing quality is reliable and this platform is essential for remote work." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6878927) FR Florian R. Quality > "Some advanced features are hidden behind menus, and occasional updates can disrupt the workflow." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7049170) DH Desmond H. Operations and Sustainability Coordinator > "Video quality, chat function, AI companions, video recording, webinar ability, breakout rooms, and software itself is all very excellent." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6766051) VR Verified Reviewer Advisor > "Doesn't integrate as well Microsoft Teams, especially when trying to add scheduled meetings to calendar" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7076701) TS Taylor S. Student Director > "Zoom Workplace offers reliable HD quality video meetings, audio meetings, as well as a number of other productivity and collaboration features." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6796768) VR Verified Reviewer Project Manager > "Audio during screen sharing can also be inconsistent at times and doesn’t always work smoothly." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7069573) AM ANDREW M. AGENCY PRINCIPAL > "MOBILE APP WPORKED WELL WITH MY IPHONE AND MY DESKTOP WITH SMOOTH TRANSITIONS BETWEEN DECIVES WHEN TAKING CALLS" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7077531) OB Oluwatobi B. Graduate Teaching Assistant > "I’ll just say it’s much better to have a zoom meeting on a laptop or computer than a mobile phone as it drains the battery fast." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7083774) CH Cralissa H. Paralegal > "I enjoy using Zoom workplace for work video conferences as it allows all users to easily use the service without issues." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7036929) Sam M. CEO > "My admin portal doesn’t even show the contract terms or allow changes — every option just says “contact renewals.”" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#GetApp___6871603) AC Alexandru C. General Manager > "The sound and video on Zoom Workplace are such that those involved in the meeting can communicate easily. When others are presented on the screen, things run smoothly, and breakout rooms..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6830559) AS Alisha S. Project manager > "When I need to start a random meeting using the “new meeting” option, it doesn’t give me the link I can share with people" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6824180) LD Laura D. Client Success Specialist > "Zoom is our primary mode of video conferencing and communication for our agency, given that we are now remote-based and can work from anywhere in the US." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6763978) Kayode O. Project Manager > "It consumes a lot of data...this kind of makes it lag when the network isn't optimal." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7065650) Jonathan N. Technology Director > "We started with just Zoom Rooms and then gave everyone an individual license when everyone shifted to WFH during covid and the transition couldnt have been simpler." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7052020) JR Julie R. Patient Care Coordinator > "Some times microphones just don't work or the video stops mid training but not enough to discontinue use." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7047345) MD Maggie D. Manager > "The video and audio quality are consistently strong, and it integrates well with calendars and team workflows." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7084678) VR Verified Reviewer Owner > "It lost a lot of the great features that I loved about the original Zoom and took away features like improving appearance, lighting and the look and feel is very different." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6882505) JC John C. Graphic designer > "It has many great features like sharing of screen, raising of hand,recording of meeting etc." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7078543) Emily M. Conference Center Manager > "I don't like that I have to set my zoom phone hours every week being a varied hour schedule. " [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7120622) KT Keishla T. Laah artist > "The most that i like about zoom workplace is that the signal quality of the video calls are amazing and it makes it easy for me communicate with my employees or costumers." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7016489) Palash J. Academic Specialist > "Larger participants can not be added which causes issues as sometimes there are large numbers of participants especially in a workshop or other company-related events other than that there..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6662597) SA Samer A. Open source contributor > "It is great for conferencing, recording and shooting clips, and reliable for delivering high-quality communications." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7109937) VS Viktoriya S. Manager > "having to pay per person per month can increase the cost substantially compared to other options." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7116856) LH Luke H. Financial Advisor > "Its best part is usefully for communications, sharing files, and monitoring different call rooms." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7059894) KA Keirsten A. Client Care Coordinator > "I have tried to schedule things to appear on their calendar, and it just doesn't work." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7106413) NL Norm L. Lawyer > "It supports green screen and allows me to do my job remotely as a lawyer." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7108598) VR Verified Reviewer sr systems admin > "The thing I would say I like the least about Zoom Workplace would be that when things and feautres are added that there really isn't a way to learn how to use them in app." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7018876) Jiahao H. Deployment Strategist > "Audio and video quality are consistently strong, even with large groups, and features like screen sharing, breakout rooms, and virtual backgrounds are intuitive and easy to use." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7073217) SC Sebastian C. Information Technology Intern > "The value for money is not as good as others as this feels like you pay for functionality, not for features." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7089245) KA Keirsten A. Client Care Coordinator > "It links with my Outlook Calendar, and the quality of the audio and video is really good." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7106413) CW Cody W. HR Generalist > "It wasn't a very reliable connection more than half the time while using it, and sometimes the audio/video quality was on the lower end of the standard." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6823421) Suzanne F. Director of Operations > "We spent countless hours on the Zoom meeting platform, and it was a Godsend in the covid world, and post-covid world where so many calls and meetings have gone virtual." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7114941) MD Maria D. Owner > "However, it crashes on me very frequently then I have to restart or shutdown and restart." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7030378) MR Morgan R. Paralegal > "I like how zoom integrates with smokeball to track my clients time and records all the calls so we can review them" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6824743) RM RJ M. Safety Manager > "We use a lot of desktop computers and it's impossible to contribute without a microphone." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7074881) VR Verified Reviewer Sales Manager > "I liked the features, whiteboard and screen sharing, as they help me put my ideas more effectively in front of everyone." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7069281) KJ Kate J. US Seedcare Product Lead > "It doesn't seem like it's the platform of choice for customers at times so it makes it more difficult when others aren't familiar to navigate and present." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6782207) VR Verified Reviewer Digital Product Owner > "Great video conferencing platform with great admin features for enterprise users looking to mange teams and reallocate licences" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6801626) Lakshay K. engineer > "Group meetings under the free plan are limited to 40 minutes, which can be inconvenient if the session is lengthy." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6876286) SP Stephanie P. American accent coach > "Considering all of the video conferencing software out there, Zoom has been my preferred platform for years because of its ease of use—for both myself and call attendees—and because it..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7104875) DB David B. Web Admin and photo editor > "A few UI design issues make life a little hard for hosts and co-hosts, but this is a minor complaint." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6823234) [View Reviews](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) LL LaWanda L. Concierge Representative > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107) NB Natacha B. Psychotherapist > "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) MH Makaiya H. Service and Construction Admin > "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) IW Ian W. Undisclosed > "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331) VR Verified Reviewer IT Director > "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) MH Makaiya H. Service and Construction Admin > "Also, many people do not listen to the whole prompt, they just choose the first name that is said." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) DT Daniel T. IT Engineer > "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433) LB Ledton B. program manager > "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490) VR Verified Reviewer Technician > "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066) VR Verified Reviewer IT Infrastructure Analyst > "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) SC Shane C. owner-CEO > "Their pricing structure is good." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) VR Verified Reviewer Owner/Operator > "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637) VR Verified Reviewer IT Director > "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) JC James C. Project Manager > "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210) AN Alex N. Systems Analysis > "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) RB Rachel B. Proposal Review Director > "The online portal for management, and the call queue information is very clunky and hard to navigate." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028) MF Michael F. Network Administrator > "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383) VR Verified Reviewer IT Infrastructure Analyst > "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) NB Natacha B. Psychotherapist > "Overall, I enjoy using the platform; it’s convenient, easy to download and use." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) JW Jenny W. Office Manager > "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838) DS David S. President > "ALSO, the quality is ALWAYS perfect." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066) CW Chandler W. Account manager > "If a call is missed, it will oftentimes get stuck in the queue." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157) SC Shane C. owner-CEO > "Ease of use with consolidated services." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) MH Michelle H. Office Manager > "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245) JA Joan A. program officer > "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764) NS Nichol S. BDR > "Sometimes there's a lag and bad connections." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775) CM Chad M. Assistant Manager > "The app fits all of our needs so far and is very easy to work with." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666) SS Stephen S. Director of Special Projects > "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939) AN Alex N. Systems Analysis > "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) PP Philip P. Pharmacist > "Troubleshooting the software can be difficult too." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920) BA Bianca A. Accounting > "It is useful when I need tech support for software." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312) SM Santiago M. General doctor > "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very usefull" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121) RM Rosalina M. Executive Assistant/ Freelancer > "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling,..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) Rahul P. Software Software > "It's one of the least buggy software out there when it comes to video and audio conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) GM Gavin M. Pixel Inspiration > "We use the VoIP services for our main telephony system including automatically having calls come through on mobile devices, which has been great..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3514662) Keith R. Owner > "The setup and learning curve is a bit tough and confusing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) DH Diana H. Manager > "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170) RM Rosalina M. Executive Assistant/ Freelancer > "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) VR Verified Reviewer Co-Founder & CEO > "They only had click to call, which didn’t actually log anything in the CRM, which made it inefficient." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2096802) Chiara P. Account Manager > "with this tool, you are in the office even when you are at home, it allows you to communicate with colleagues with extreme ease." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3585390) Rahul P. Software Software > "The thing I dislike about the software is the lack of support." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) CS Chase S. Outside Sales > "GoTo offers good voice quality as well as video conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035) MC Monica C. Lender > "The customer service is the worse. Once you get onboard it goes down hill." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530) BK Brittany K. Collections Manager > "It's simple to use, easy to collaborate with others to get them in the meeting." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6258441) VR Verified Reviewer CMOO > "Needless to say, we will cancel our account immediately." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2186607) [View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) ## User interface 4.64 (14,521) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) 4.47 (668) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Zoom Workplace Top features 46/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Auto Framing - Automatic Transcription - Brainstorming - Calendar Management - Call Recording - Chat/Messaging - Collaboration Tools - Conferencing - Content Management - CRM - Customizable Branding - Electronic Hand Raising - Email Management - Email Reminders - Event Management - Event Scheduling - File Sharing - File Transfer - Generative AI - Live Chat - Meeting Management - Microsoft Outlook Integration - Mobile Access - On-Demand Recording - On-Demand Webcasting - Polls/Voting - Presentation Streaming - Private Chat - Real-Time Chat - Recording - Reminders - Reporting & Statistics - Scheduling - Screen Sharing - Single Sign On - SSL Security - Surveys & Feedback - Third-Party Integrations - Two Way Audio & Video - Two-Way Audio & Video - User Management - User Profiles - Video Call Recording - Video Conferencing - Video Management - Video Streaming [See all features](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#features) GoTo Connect 22/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Auto Framing - Automatic Transcription - Brainstorming - Calendar Management - Call Recording - Chat/Messaging - Collaboration Tools - Conferencing - Content Management - CRM - Customizable Branding - Electronic Hand Raising - Email Management - Email Reminders - Event Management - Event Scheduling - File Sharing - File Transfer - Generative AI - Live Chat - Meeting Management - Microsoft Outlook Integration - Mobile Access - On-Demand Recording - On-Demand Webcasting - Polls/Voting - Presentation Streaming - Private Chat - Real-Time Chat - Recording - Reminders - Reporting & Statistics - Scheduling - Screen Sharing - Single Sign On - SSL Security - Surveys & Feedback - Third-Party Integrations - Two Way Audio & Video - Two-Way Audio & Video - User Management - User Profiles - Video Call Recording - Video Conferencing - Video Management - Video Streaming [See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features) ### Recognition No recognitions have been awarded to Zoom Workplace No recognitions have been awarded to GoTo Connect ### Deployment & support Zoom Workplace Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos GoTo Connect Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoom Workplace - By Zoom Video Communications - Located in United States - Founded in 2011 GoTo Connect - By GoTo - Located in United States - Founded in 2003 ## Popular Comparisons [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (10,931)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) $14.99/month Price $4/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (10,931)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Contact vendor for pricing Price $4/month 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-168668/GoTo-Connect-vs-Microsoft-Teams) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,471)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $14.99/month Price $7/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-247901/Zoom-Video-Conferencing-vs-Google-Workspace) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-163604/Slack-vs-GoTo-Connect) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) $14.99/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-144037/Slack-vs-Zoom-Video-Conferencing) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,471)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Contact vendor for pricing Price $7/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/163604-247901/GoTo-Connect-vs-Google-Workspace) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,075)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) $14.99/month Price $6/month 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-176572/Zoom-Video-Conferencing-vs-Google-Hangouts) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Contact vendor for pricing Price $29/month 4.5 Features 4.6 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/163604-169627/GoTo-Connect-vs-RingOver) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,525)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) $14.99/month Price $14/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144037-163332/Zoom-Video-Conferencing-vs-GoToMeeting) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,525)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) Contact vendor for pricing Price $14/month 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163332-163604/GoToMeeting-vs-GoTo-Connect) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,521)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,395)](https://www.capterra.com/p/237272/Webex/reviews/) $14.99/month Price $25/month 4.5 Features 4.3 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/144037-237272/Zoom-Video-Conferencing-vs-Webex) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Contact vendor for pricing Price $30/month 4.5 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/163604-242188/GoTo-Connect-vs-RingCentral-MVP)