# Compare Zoom Workplace vs GoTo Connect 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoom Workplace and GoTo Connect based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144037-163604/Zoom-Video-Conferencing-vs-GoTo-Connect --- # Zoom Workplace vs GoTo Connect Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoom WorkplaceGoTo Connect2/4 selected [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.6 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [## Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.6 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting Price $14.99/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [14,624 reviews](#user-reviews) Positive 13,998 Neutral 540 Negative 86 [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [669 reviews](#user-reviews) Positive 605 Neutral 38 Negative 26 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 16,056 reviews from video conferencing software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 92%Fit High performer Feature ratings Two Way Audio & Video 4.6 Screen Sharing 4.7 Mobile Access 4.6 Real-Time Chat 4.6 Video Conferencing 4.7 79%Fit Feature ratings Two Way Audio & Video 4.3 Screen Sharing 4.4 Mobile Access 4.4 Real-Time Chat 4.3 Video Conferencing 4.3 User satisfaction User satisfaction 4.6 User reviews[14,624](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.4 User satisfaction 4.5 User reviews[669](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $14.99Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Cloud-based video conferencing solution that assists SMBs and large enterprises with wireless media sharing, video system interoperability, screen sharing, and more. Best for Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences. ## User reviews Pros & cons KK Kanika K. Technical Analyst > "The ability to easily record meetings on the cloud or directly to the computer is extremely useful, and the transcript feature is superb for reviewing discussions and maintaining records." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7133185) Jakkie G. Freelancer - using Zoom for Research and Interviews > "Their non-generative, simple AI services like scheduling, automation, and transcribing are good, but the summaries, notes, and "AI companion" is an utter nuisance." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7157557) KC Kevin C. Resourcing > "The video and audio quality are consistently reliable, and features like AI meeting summaries, transcripts, screen sharing, breakout rooms, and recording save me a significant amount of time..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7160497) NV Nick V. Safety Manager > "We primarily use desktops and the problem is most don't come equipped with microphone equipment, so we have to pivot to dedicated laptops or phones" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7077715) JH Jen H. CEO > "Zoom does really good job with all the things: the AI notetaker, the summary that it creates, being able to have the recordings of the audio and the video. And then there's all the different..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7094273) DN David N. IT Operations Manager > "Setting up Zoom Rooms can be a little tricky, especially when trying to link a calendar to each room. And most recently, the ability to use SMS text with their virtual phone has gotten harder..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7132606) CW Clyde W. System Administrator > "I use Zoom Workplace daily to not only schedule/attend meetings but also using the AI Companion feature that automatically joins meeting alongside me and provide me with a summarization post..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7160665) EW Emily W. HR Manager > "On the downside, some advanced features are limited to paid plans, and organizations requiring extensive project management or document collaboration may need to supplement Zoom with..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7172733) SP Stephanie P. American accent coach > "Screen sharing, including with sound, is really easy, and I like that the Mac app allows for me to move the call window around over the top of whatever I'm sharing so I can organize my screen..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7104875) TW Tabatha W. Nursing Supervisor > "The biggest downside was that some advanced features can be confusing to navigate, and the platform can use a lot of system resources during larger meetings or extended use." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7146733) CW Clyde W. System Administrator > "It also provides the ability to integrate SSO which creates a seamless sign in for users while providing additional security for sign ins." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7160665) Naya O. Graduate Student > "The bugs that we did encounter included the actual presentation tools, such as sharing the screen, which could become significantly lagged or the sharing of multimedia through the call..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7073181) Mailen G. WSB > "In terms of productivity, Zoom Workplace helps streamline communication and reduces the need for in-person meetings, making it a valuable tool for remote work." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7153980) SP Stephanie P. American accent coach > "The settings pages are also incredibly convoluted and are seemingly often reorganized, so it can be difficult to access what you need, especially when scheduling workshop calls in advance." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7104875) VS Viktoriya S. Manager > "It made it easy to manage recordings and files for later use. If bandwidth allows, you can do calls in HD video, do screensharing and create breakout rooms." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7116856) Zach P. Marketing Coordinator > "Originally I thought it was my internet service provider, but after validating the speeds I found it was just Zoom lagging especially during larger meetings. When it is a 1:1 meeting or..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7109391) TW Tisha W. Health Services Coordinator > "What I like most about this tool is that it features built-in screen sharing and recording, which can be used directly when I am presenting." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7104818) Jennifer B. Owner > "It works, but it's nowhere near as smooth as the desktop experience. If I'm trying to manage a session on the go or quickly check something between meetings, I usually end up frustrated and..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7155672) BR Brendan R. Workshop Manager > "It is the gold standard for video conferencing, and the quality is consistently high. While it’s evolving into more than just a meeting tool, I mostly rely on it for seamless video calls and..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7169979) VR Verified Reviewer Owner > "Unfortunately I had to move on to latforms with more capabilities like editing and storage on the cloud, as well at 4K playback." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7116508) YM Yasmin M. Accounting Assistant > "The chat, file sharing, and scheduling tools are all connected, which helps keep everything organized in one place instead of switching between different apps." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7132301) PN Prosper N. Studying bible > "It occasionally uses a lot of system resources which can slow some computers during zoom video calls, and it can most times feel a overwhelming with too many futures in one platform" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6870593) BR Bradley R. IT Director > "Zoom made remote communication and collaboration much easier by providing a dependable platform for meetings, presentations, support sessions, and group discussions." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7151382) Jonathan N. Technology Director > "We use Phone, Video Conferencing, Zoom Rooms and digital signage. As we dont use the chat, email or storage functions this makes it feel like we are paying for a lot of things we dont need." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7052020) DE Danielle E. Owner > "I have one Zoom link that I use for every session and I am able to implement additional security features as needed, which is very important as a therapist." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7133126) SM Selena M. Psychologist > "The start-up of the application, however can sometimes take a long time, and the fact that it requires an application can be cumbersome for external meetings or those who are dialling in." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7098836) ST Shannon T. Founder, Educator > "I love the spotlight for feature for being able to make myself the “big screen” for my students or I can also spotlight them for their classmates to see!" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7171801) Zach P. Marketing Coordinator > "In some instances I've found Zoom to be a bit laggy or choppy, even if you maintain a strong internet connection with stable upload and download speeds." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7109391) EW Emily W. HR Manager > "Its scheduling integrations with popular calendar applications and productivity tools help streamline workflows and improve team communication." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7172733) IL Ilaria L. Assistant Reservation Manager > "Sometimes I experienced some issue on logging in right before the video cal started and I had to insert my password again, loosing the first bit of the meeting." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7128410) ET Edward T. Accountant > "The ability to conduct multiple video call meetings, team collaboration, and clarity with all videos is why I personally enjoy Zoom Workplace." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7114827) RV Rakhi V. QA Lead > "Background noise suppression, while generally decent, occasionally cut out parts of speech in noisier environments which became distracting mid conversation" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7134540) TO Terrene O. Legal Intake Specialist > "Being able to utilize tools such as screensharing, Q&A, chat, etc helps everyone on the call collaborate with one another." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7118700) NB Nafula B. Contract virtual assistant > "It takes up a lot of computer memory, and at times the occasional lag during large group calls can be annoying." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7169942) EJ Enghien J. Manager > "For group meetings, training sessions, webinars, or collaboration among teams, features such as breakout rooms, support for large meetings, recording, and live streaming make Zoom Workplace a..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7059060) Sweety K. Developer > "The free plan has a meeting time limit for group sessions, which can be inconvenient during longer discussions." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7177839) VW Victoria W. COTA > "We were able to tune in for video calls and conferences without having to leave out house and you have the option to comment and message to engage in meetings without having to use your..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7046139) MA Mohammad A. Senior Claims adjuster > "Sometimes the application uses a lot of system resources, which can slow down performance on lower-end devices." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7137881) HC Haley C. ONLINE MARKETING > "Works well for managing remote work, screen sharing, breakout rooms, and recording meetings make collaboration easier." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7142283) LP Lexus P. Ceo > "At this point there are some devices that I can't even use zoom on because it simply will not load or the audio feature won't work. Upon trying to fix this issue I attempted to reach out to..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7011624) AF Ana F. Project Assistant Intern > "I use it regularly for classes, team meetings, and virtual events, and the video and audio quality are usually very consistent." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7121102) NO Niamh O. researcher > "Sometimes when I have logged into a meeting, the software starts to re-install or run an update but i wouldn't say that's a huge con, it could be due to myself not keeping it up to date" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7105213) EJ Enghien J. Manager > "I like the unified communication and collaboration platform, Zoom Workplace, which combines video meetings, chat, whiteboards, and presence status all in one location." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7059060) AE Antawn E. Operations and Finance Coordinator > "Some features were only available in the Zoom app or browser itself, but this made it difficult when the majority of our Zoom scheduling was done using an extension in Google Calendar." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7035611) Jiahao H. Deployment Strategist > "The ability to join a call with a single link, and integrate starting Zoom meetings from Outlook, makes meetings start on time and reduces friction for both internal and external..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7073217) LC Leziel C. Dgroup Leader > "What I did not like with Zoom is the participants window disappears when I need to share my screen." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7174696) SW Staliseia W. Certified Google Support Specialist > "The video quality is consistently strong, and the integration with messaging and scheduling tools helps streamline our workflow. While there’s room for improvement in navigation between..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7027160) VR Verified Reviewer Automation > "The free plan has a 40-minute limit on group meetings which can be disruptive." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7137602) NO Naya O. Research Assistant > "Their customer support is prompt and thorough, and zoom allows me to have productive virtual office hours as a professor" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7162125) RH Rasel H. Digital Marketing Specialist > "Also, the 40-minute limit on the free version can be a bit disruptive for longer team discussions." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7169117) VR Verified Reviewer Freelancer > "It's also very important that you can share your screen especially when you need to show some presentation. And also the breakout rooms, that gives you the opportunity to work with a small..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6868764) VR Verified Reviewer Advisor > "Doesn't integrate as well Microsoft Teams, especially when trying to add scheduled meetings to calendar" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7076701) AS Abby S. Marketing Manager > "I like Zoom Workplace and chose it because of its strong webinar functionality, which makes hosting and managing events very straightforward, and I use it often." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7152552) SE Sarah E. Microbiologist > "The issue on zoom is that it could make my phone hot and become hanging after streaming for some time." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7133865) BR Bradley R. IT Director > "Scheduling and hosting meetings is straightforward, and the platform scales well from small team calls to large presentations and webinars." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7151382) LM Leanna M. MT-BC, NMT-F, CTD > "I don't like that I can't set up multiple meetings simultaneously through my account at once on different devices." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7158317) Ravish S. graphic designer > "i have used zoom for online meetings and, client calls and some times webinars, video conferencing quality is reliable and this platform is essential for remote work." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6878927) Harshul S. Senior. Technical Support Specialist for Network Operations > "File sharing in chat is basic, not good for big files or long term storage." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7128715) Naya O. Graduate Student > "I like how easy it is to invite people to meetings through the integration of the outlook calendar invite creation that generates an email with all the details of the meeting, its link and..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7073181) YM Yasmin M. Accounting Assistant > "When there are a lot of participants or features turned on, the app can sometimes lag or feel a bit resource-heavy." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7132301) AM ANDREW M. AGENCY PRINCIPAL > "MOBILE APP WPORKED WELL WITH MY IPHONE AND MY DESKTOP WITH SMOOTH TRANSITIONS BETWEEN DECIVES WHEN TAKING CALLS" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7077531) OB Oluwatobi B. Graduate Teaching Assistant > "I’ll just say it’s much better to have a zoom meeting on a laptop or computer than a mobile phone as it drains the battery fast." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7083774) RH Rasel H. Digital Marketing Specialist > "Features like screen sharing, virtual backgrounds, and meeting recording make team collaboration very smooth and efficient." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7169117) RH Ronisha H. Claims Specialists > "Just like with any electronic services, it has it kinks where sometimes connection wasn’t always great causing disruption the inability to connect all together for a period of time." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7071828) VR Verified Reviewer Sales Specialist > "I use features like screen sharing and meeting recording help improve productivity and my workflow." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7159600) Sam M. CEO > "My admin portal doesn’t even show the contract terms or allow changes — every option just says “contact renewals.”" [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#GetApp___6871603) MD Maggie D. Manager > "The video and audio quality are consistently strong, and it integrates well with calendars and team workflows." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7084678) MF Muhammad F. Supervisor IT > "If there is a problem with customer support that is difficult to contact, or via chat, it is the person who is working, not the employee." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7165222) YM Yasmin M. Accounting Assistant > "It also works well for both quick check-ins and longer meetings, making it flexible for different types of work or school collaboration." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7132301) NC Natalie C. Admissions Coordinator > "Unlike the simpler "Zoom" the dashboard is cluttered and it's a bit harder to navigate than before the upgrade." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7126984) JC John C. Graphic designer > "It has many great features like sharing of screen, raising of hand,recording of meeting etc." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7078543) Joel S. Technology Support Technician > "Occasional issues with app crashing during regular use, including sometimes requiring device reboot." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7124649) KT Keishla T. Laah artist > "The most that i like about zoom workplace is that the signal quality of the video calls are amazing and it makes it easy for me communicate with my employees or costumers." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7016489) BK Bri K. Consultant > "I think the con of using Zoom Workplace is that some features available on the app aren't available on the browser." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7139724) SA Samer A. Open source contributor > "It is great for conferencing, recording and shooting clips, and reliable for delivering high-quality communications." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7109937) VR Verified Reviewer Owner > "It lost a lot of the great features that I loved about the original Zoom and took away features like improving appearance, lighting and the look and feel is very different." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6882505) BR Bradley R. IT Director > "It reduced communication delays, improved team coordination, and made it easier to connect with clients and users regardless of location." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7151382) Emily M. Conference Center Manager > "I don't like that I have to set my zoom phone hours every week being a varied hour schedule. " [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7120622) NL Norm L. Lawyer > "It supports green screen and allows me to do my job remotely as a lawyer." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___7108598) Palash J. Academic Specialist > "Larger participants can not be added which causes issues as sometimes there are large numbers of participants especially in a workshop or other company-related events other than that there..." [See full review](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#Capterra___6662597) [View Reviews](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) LL LaWanda L. Concierge Representative > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107) VR Verified Reviewer Owner > "I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767) MH Makaiya H. Service and Construction Admin > "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) VR Verified Reviewer Owner > "We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767) VR Verified Reviewer IT Director > "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) NB Natacha B. Psychotherapist > "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) DT Daniel T. IT Engineer > "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433) IW Ian W. Undisclosed > "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331) VR Verified Reviewer Technician > "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066) LB Ledton B. program manager > "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490) SC Shane C. owner-CEO > "Their pricing structure is good." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) MH Makaiya H. Service and Construction Admin > "Also, many people do not listen to the whole prompt, they just choose the first name that is said." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) VR Verified Reviewer IT Director > "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) VR Verified Reviewer IT Infrastructure Analyst > "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) AN Alex N. Systems Analysis > "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) VR Verified Reviewer Owner/Operator > "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637) MF Michael F. Network Administrator > "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383) RB Rachel B. Proposal Review Director > "The online portal for management, and the call queue information is very clunky and hard to navigate." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028) DS David S. President > "ALSO, the quality is ALWAYS perfect." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066) VR Verified Reviewer IT Infrastructure Analyst > "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) SC Shane C. owner-CEO > "Ease of use with consolidated services." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) JW Jenny W. Office Manager > "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838) AN Alex N. Systems Analysis > "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) CW Chandler W. Account manager > "If a call is missed, it will oftentimes get stuck in the queue." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157) RM Rosalina M. Executive Assistant/ Freelancer > "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling,..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) NS Nichol S. BDR > "Sometimes there's a lag and bad connections." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) PP Philip P. Pharmacist > "Troubleshooting the software can be difficult too." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920) RM Rosalina M. Executive Assistant/ Freelancer > "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) JC James C. Project Manager > "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210) NB Natacha B. Psychotherapist > "Overall, I enjoy using the platform; it’s convenient, easy to download and use." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) Rahul P. Software Software > "It's one of the least buggy software out there when it comes to video and audio conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) CM Chad M. Assistant Manager > "The app fits all of our needs so far and is very easy to work with." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666) MH Michelle H. Office Manager > "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245) CS Chase S. Outside Sales > "GoTo offers good voice quality as well as video conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035) SS Stephen S. Director of Special Projects > "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939) MR Michael R. Owner > "Connecting is better because we only need one service and it's all stored together. After I set it up I liked it." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010) Keith R. Owner > "The setup and learning curve is a bit tough and confusing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887) JA Joan A. program officer > "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has good..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764) DH Diana H. Manager > "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170) MR Michael R. Owner > "With a good internet provider and connection there are no quality or speed problems." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010) SM Santiago M. General doctor > "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very usefull" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121) VR Verified Reviewer IT Infrastructure Analyst > "This can help to streamline communication and make it easier for users to access all communication channels from one place." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) Rahul P. Software Software > "The thing I dislike about the software is the lack of support." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) GA Graciel A. VOT > "Goto Connect i use this software everyday to call a client and this is such a big help so that i can contact the client easily this software is..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3884007) MC Monica C. Lender > "The customer service is the worse. Once you get onboard it goes down hill." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530) [View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) ## User interface [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) 4.64 (14,624) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) 4.47 (669) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Zoom Workplace Top features 46/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Auto Framing - Automatic Transcription - Brainstorming - Calendar Management - Call Recording - Chat/Messaging - Collaboration Tools - Conferencing - Content Management - CRM - Customizable Branding - Electronic Hand Raising - Email Management - Email Reminders - Event Management - Event Scheduling - File Sharing - File Transfer - Generative AI - Live Chat - Meeting Management - Microsoft Outlook Integration - Mobile Access - On-Demand Recording - On-Demand Webcasting - Polls/Voting - Presentation Streaming - Private Chat - Real-Time Chat - Recording - Reminders - Reporting & Statistics - Scheduling - Screen Sharing - Single Sign On - SSL Security - Surveys & Feedback - Third-Party Integrations - Two Way Audio & Video - Two-Way Audio & Video - User Management - User Profiles - Video Call Recording - Video Conferencing - Video Management - Video Streaming [See all features](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#features) GoTo Connect 22/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Auto Framing - Automatic Transcription - Brainstorming - Calendar Management - Call Recording - Chat/Messaging - Collaboration Tools - Conferencing - Content Management - CRM - Customizable Branding - Electronic Hand Raising - Email Management - Email Reminders - Event Management - Event Scheduling - File Sharing - File Transfer - Generative AI - Live Chat - Meeting Management - Microsoft Outlook Integration - Mobile Access - On-Demand Recording - On-Demand Webcasting - Polls/Voting - Presentation Streaming - Private Chat - Real-Time Chat - Recording - Reminders - Reporting & Statistics - Scheduling - Screen Sharing - Single Sign On - SSL Security - Surveys & Feedback - Third-Party Integrations - Two Way Audio & Video - Two-Way Audio & Video - User Management - User Profiles - Video Call Recording - Video Conferencing - Video Management - Video Streaming [See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features) ### Recognition Zoom Workplace is recognized as a top-rated tool in 4 Capterra Shortlist reports GoTo Connect is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Zoom Workplace Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos GoTo Connect Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoom Workplace - By Zoom Video Communications - Located in United States - Founded in 2011 GoTo Connect - By GoTo - Located in United States - Founded in 2003 ## Popular Comparisons [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) $14.99/month Price $4/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Contact vendor for pricing Price $1.1/month 4.5 Features 4.7 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-203084/GoTo-Connect-vs-VoIP-ms) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,618)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $14.99/month Price $7/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-247901/Zoom-Video-Conferencing-vs-Google-Workspace) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Contact vendor for pricing Price $4/month 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-168668/GoTo-Connect-vs-Microsoft-Teams) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,140)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) $14.99/month Price $6/month 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-176572/Zoom-Video-Conferencing-vs-Google-Hangouts) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Contact vendor for pricing Price $25/month 4.5 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/163604-175788/GoTo-Connect-vs-Nextiva) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) $14.99/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-144037/Slack-vs-Zoom-Video-Conferencing) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/163604-218251/GoTo-Connect-vs-Wildix) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[4.45 (11,530)](https://www.capterra.com/p/163332/GoToMeeting/reviews/) $14.99/month Price $14/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144037-163332/Zoom-Video-Conferencing-vs-GoToMeeting) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Contact vendor for pricing Price $350/year 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-163604/3CX-vs-GoTo-Connect) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) vs [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,404)](https://www.capterra.com/p/237272/Webex/reviews/) $14.99/month Price $25/month 4.5 Features 4.3 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/144037-237272/Zoom-Video-Conferencing-vs-Webex) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (669)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Contact vendor for pricing Price $29/month 4.5 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/163604-169627/GoTo-Connect-vs-RingOver)