Zoom Workplace vs Webex Suite: Which is a better fit?

Jose: My name is Jose. I'm an inside salesman for a top industrial distributor company for any sort of industrial parts, and I would rate Zoom Workplace five out of five. Besides Zoom Workplace, I don't think I've ever really used any other one. I've used FaceTime, Skype, but doesn't really compare to the capabilities Zoom Workplace has. The reason why we choose to stick with Zoom Workplace, it makes it really easy to do remote work. So just recently, we've implemented remote work and it just makes it really easy to communicate. You can mute people, you can type in the chat. Let's say you're on the go, you don't have to really be on the camera and you can even access it on your phone. So it just makes it really easy to communicate with the team and then just do remote work. I think it's really easy to get started with Zoom Workplace. You don't even really need an account to use it. It makes it easier to be able to log in and start meetings for next time, but if you want to make an account, you can make an account. You could start meetings. You could join meetings just based on a link. Pretty easy. Everything's there. You could just put help or it tells you whatever you need. And then it's just really easy. For anybody that's starting Zoom Workplace, I would recommend making an account with them just because it makes it easier for sometimes when you get sent a meeting and you don't have an account, you have to sign in again and again, or you have to join as a guest. And sometimes people don't know who you are, so they won't admit you into the meeting. If it just says, "Guest," nobody's going to admit somebody that says, "Guest," but if you put your name, make an account, then they know who you are and it makes it easier to access meetings. And then I would also recommend, basically, yeah, just make an account and then start meetings by yourself too. You can start meetings with friends. It doesn't really have to be for work, but with Zoom Workplace, it's great for work.

Diane: Hi, I'm Diane. I'm the founder of PreQualified Mates, and I give Webex a four out of five. I have used virtually every application that preceded Webex, including GoTo Meeting. I was an early adopter of Webex, I've used them all. I have hosted thousands of web-based meetings, so name it, I have used it. We used Webex for PreQualified Mates because of my experience with everything that preceded it, and the state of Webex at that time. I'd only used Webex for B2B, and we were using it in a B2C application. The other reason that I chose Webex at that time was that Zoom was really immature, and the real business model at that time was actually storage, which might be a surprise to most people, but what really appealed to me with Webex is that you had the ability to locally store and control your data. You didn't have to store your data on a data farm and pay for storage offsite unless you chose to do so. As I said, when we launched PreQualified Mates, we were using Webex for internal use, interviewing our clients and prospective clients. And it was actually really challenging, not because of Webex per se, but we were using it in a B2C environment. Hence, when we would prep our prospective clients in advance to confirm that they had a platform hardware to launch a Webex session, it was so challenging because it turned out that a lot of people's own personal computers are really old and obsolete. So it was a real struggle, really painful, and we spent an inordinate amount of time doing the troubleshooting, which really was not at all the fault of Webex. It was that the clients were using really old equipment, and it was really important to us to record the data. So at the time, it was using FaceTime or something, or Skype was an inadequate alternative, and Zoom was too immature at that time to be considered as an alternative. So, it was very challenging, and I've used Webex for so many years. I have tons of war wounds from what it was like in the early versions, which is nothing like it is today, which is easy-peasy. But going back, there were some challenges, but the challenges we had with my company per se, were really the challenges of a B2C environment, which was not my prior experience, which was all B2B and more on an enterprise level. I'd suggest that you review the licensing and forecast your requirements pretty clearly. Make sure you understand what it's like to add additional users and so forth. I'd also suggest you do research on backgrounds and environments. I've written a great blog on it, for example, but there's all sorts of really good material to that end, and I personally like real environments versus the faux screens, but other than that, just do your due diligence on the front end.