# Zoom Workplace vs Webex Suite: Features and Cost Comparison 2026 | Capterra > Zoom Workplace vs Webex Suite: Which meeting tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/144037-237272/Zoom-Video-Conferencing-vs-Webex --- # Zoom Workplace vs Webex Suite Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoom WorkplaceWebex Suite2/4 selected [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.6 (14573)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) [Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.4 (7400)](https://www.capterra.com/p/237272/Webex/reviews/) [## Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.6 (14573)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) [## Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.4 (7400)](https://www.capterra.com/p/237272/Webex/reviews/) Starting Price $14.99/month Starting Price $14.99/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Starting Price $25.00/month Starting Price $25.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [14,573 reviews](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Positive 13,949 Neutral 538 Negative 86 Positive 13,949 Neutral 538 Negative 86 Reviews Sentiment Based on [7,400 reviews](https://www.capterra.com/p/237272/Webex/reviews/) Positive 6,589 Neutral 679 Negative 132 Positive 6,589 Neutral 679 Negative 132 Best for (according to reviews) - **Business size**: Small businesses account for 66% of reviews (9,497), indicating strong adoption, with enterprises and midsize businesses contributing 19% and 14% respectively. - **Industry**: Computer software, education management, and IT/services together represent 20% of reviews, showing a broad industry reach without a single dominant sector. - **Use cases**: Meeting (74%), video conferencing (52%), and screen sharing (38%) are the primary uses, highlighting collaboration and communication as key functionalities. Best for (according to reviews) - **Business size**: Small businesses account for 40% of reviews (2,998), followed by enterprises at 37% (2,750), showing widespread use across varied organization sizes. - **Industry**: Information technology, computer software, and healthcare together represent 26% of reviews, indicating notable adoption in tech-driven and health sectors. - **Use cases**: Meeting (57%), video conferencing (35%), and web conferencing (27%) are the main use cases, highlighting a focus on virtual collaboration. ## Not a match? Find software alternatives tailored to your priorities. 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Reviewers value its user-friendly interface, accessible free plan, and collaboration features, though they mention occasional glitches and limitations in the free version. Webex Suite Webex Suite reviewers consider it effective for high-quality video meetings with large participant capacity, secure file sharing, and interactive features like real-time annotation and whiteboarding. Users highlight its strong integrations with Microsoft Outlook, Teams, and Slack, and find its enterprise plans affordable for organizations needing comprehensive collaboration tools, despite noting some audio issues and a complex licensing model. ## Features comparison Choosing a meeting solution like Zoom Workplace or Webex Suite involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 45,884 reviews from Meeting users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Zoom Workplace 94%Fit High performer Feature ratings Video Conferencing 4.7 Screen Sharing 4.7 Mobile Access 4.6 File Sharing 4.3 Webex Suite 82%Fit Feature ratings Video Conferencing 4.6 Screen Sharing 4.5 Mobile Access 4.3 File Sharing 4.2 Video Conferencing 4.7 (2701) 4.6 (712) Zoom Workplace users appreciate its high-quality video and audio, which they say enables smooth real-time communication. They value its ability to handle large audiences and various meeting types, including webinars and 1:1s. Reviewers also highlight features like breakout rooms and the capacity to mute participants. However, some users mention occasional glitches and issues with camera or microphone activation. Webex Suite users, on the other hand, praise its video quality and the ability to host up to 1000 participants. They find it effective for both small and large meetings, with useful features like custom backgrounds and muting options. Some users report occasional audio issues but generally find it reliable. Overall, users think Zoom Workplace is great for diverse meeting types and large audiences, while they find Webex Suite effective for high-quality video and large participant capacity. Screen Sharing 4.7 (2888) 4.5 (858) Zoom Workplace users find screen sharing simple and versatile, allowing them to share entire screens or specific windows. They appreciate its flexibility and ease of use, which they say enhances collaboration and presentations. Some users mention occasional audio sync issues but generally find it reliable. Webex Suite users value its high-quality screen sharing and the ability to annotate and control others' screens. They find it useful for technical presentations and real-time collaboration. However, some users note that it can be less intuitive for new users. In general, users value Zoom Workplace for its simplicity and versatility in screen sharing, while they appreciate Webex Suite for its high-quality and interactive features. Mobile Access 4.6 (2133) 4.3 (613) Zoom Workplace users appreciate the convenience of mobile access, which they say allows them to join meetings and collaborate from anywhere. They find it enhances productivity and flexibility, especially for those frequently on the go. Some users mention occasional difficulties with the mobile interface. Webex Suite users also value mobile access, highlighting its ease of use and the ability to join meetings from various devices. They find it essential for remote work and appreciate the seamless transition between desktop and mobile. However, some users report issues with battery drain and limited functionality. Overall, users think Zoom Workplace offers convenient mobile access that enhances flexibility, while they find Webex Suite provides essential mobile features for remote work. File Sharing 4.3 (1311) 4.2 (348) Zoom Workplace users find file sharing essential for collaboration, saying that it allows them to share documents and materials during meetings. They appreciate its integration with platforms like Google Drive and OneDrive, although some users report occasional difficulties with the feature. Webex Suite users value its secure and reliable file sharing, which they say is easy to use and manage. They appreciate the ability to share files across multiple devices and the security features that protect their data. Some users mention occasional bugs and time-consuming uploads. In summary, users think Zoom Workplace offers essential file sharing for collaboration, while they find Webex Suite provides secure and reliable file sharing with useful management features. ## Pricing comparison ### Starting prices Zoom Workplace $14.99 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/pricing/) Webex Suite $25.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/237272/Webex/pricing/) ### Value-for-money analysis 4.5 (14573) 4.2 (7400) When it comes to the value for money of both Zoom Workplace and Webex Suite, Zoom Workplace's user reviews tend to focus on its flexible pricing plans and the accessibility of its free version, while Webex Suite reviews call out its extensive features and the affordability of its enterprise plans. Reviewers find that Zoom Workplace offers a decent free plan with a 40-minute limit on meetings, which they say is useful for small teams and individuals. They appreciate its scalability, security, and the variety of features available in the paid plans. However, some users feel that the cost of the premium plans can be high, especially for small businesses, and they mention the limitations of the free version as a drawback. As for Webex Suite, reviewers appreciate its free version, which they say allows meetings with up to 100 participants and offers longer meeting durations compared to Zoom. They find the enterprise plans to be affordable and highlight the platform's extensive features and high-quality video and audio. Nonetheless, some users mention that the cost of the premium plans can be prohibitive for smaller organizations, and they note the complexity of the licensing model as a potential drawback. ## Integrations Popular Integrations Compare available integrations between Zoom Workplace and Webex Suite. ### Zapier Zoom Workplace Webex Suite ### Microsoft Outlook Zoom Workplace Webex Suite ### Microsoft Teams Zoom Workplace Webex Suite ### Slack Zoom Workplace Webex Suite ### Zendesk Suite Zoom Workplace Webex Suite ### GitHub Zoom Workplace Webex Suite ### Moodle Zoom Workplace Webex Suite ### Cvent Event Management Zoom Workplace Webex Suite Total Integrations 58 Google Calendar Users mention that they integrate Zoom Workplace with Google Calendar to schedule and manage meetings, which they say simplifies the process and provides timely reminders. Microsoft Teams Reviewers state that they use Zoom Workplace with Microsoft Teams for seamless virtual meetings, noting that it complements Teams' features and improves collaboration. Microsoft Outlook Users report that they use Zoom Workplace with Microsoft Outlook to schedule and send meeting invitations, which they indicate makes the process more efficient and integrated. Slack Reviewers say that they integrate Zoom Workplace with Slack for quick meeting setups, citing that it allows them to start or schedule Zoom calls directly from Slack channels. Gmail Users state that they use Zoom Workplace with Gmail for meeting notifications and scheduling, saying that it ensures smooth transitions and efficient communication. Zoom Workplace Integrations (58) - [Absorb LMS](https://www.capterra.com/p/61763/Absorb-LMS/) - [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) - [appointlet](https://www.capterra.com/p/143051/appointlet/) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Bitbucket](https://www.capterra.com/p/233341/Bitbucket/) - [Blackboard](https://www.capterra.com/p/14500/Blackboard-LMS-for-Business/) - [Book Like A Boss](https://www.capterra.com/p/180111/Book-Like-A-Boss/) - [Box](https://www.capterra.com/p/148766/Box/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [Canvas](https://www.capterra.com/p/127214/CANVAS/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Egnyte](https://www.capterra.com/p/159288/Egnyte/) - [GitHub](https://www.capterra.com/p/129067/GitHub/) - [GitLab](https://www.capterra.com/p/159806/GitLab/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Gong.io](https://www.capterra.com/p/157969/Gong-io/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) - [Kaltura Video Platform](https://www.capterra.com/p/121484/Kaltura-Video-Platform/) - [Keap](https://www.capterra.com/p/76390/Infusionsoft/) - [LearnUpon](https://www.capterra.com/p/130044/LearnUpon/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Moodle](https://www.capterra.com/p/80691/Moodle/) - [New Relic](https://www.capterra.com/p/118128/New-Relic/) - [Okta](https://www.capterra.com/p/119653/Okta/) - [OneLogin](https://www.capterra.com/p/114110/OneLogin/) - [Oracle Eloqua Marketing Automation](https://www.capterra.com/p/64036/Oracle-Eloqua/) - [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) - [Panopto](https://www.capterra.com/p/149878/Panopto/) - [PayPal](https://www.capterra.com/p/207944/PayPal/) - [Redbooth](https://www.capterra.com/p/114953/Redbooth/) - [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Schoology](https://www.capterra.com/p/128481/Schoology/) - [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) - [Skilljar Customer Education](https://www.capterra.com/p/136412/Skilljar/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Statuspage](https://www.capterra.com/p/177360/Statuspage/) - [Thought Industries](https://www.capterra.com/p/142263/Thought-Industries/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Trint](https://www.capterra.com/p/179896/Trint/) - [YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/) - [YouTube](https://www.capterra.com/p/237905/YouTube/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Total Integrations 20 Microsoft Outlook Reviewers say that they integrate Webex Suite with Microsoft Outlook to schedule and send meeting invitations, noting that it simplifies calendar management and meeting coordination. Microsoft Teams Users report that they use Webex Suite with Microsoft Teams for video conferencing and file sharing, which they note enhances collaboration and communication within their organizations. Slack Reviewers mention that they integrate Webex Suite with Slack for seamless communication and quick calls, saying that it improves workflow efficiency and team alignment. Webex Suite Integrations (20) - [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) - [Chronus](https://www.capterra.com/p/140234/Chronus-Mentoring-Software/) - [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) - [eleveo Workforce Optimization](https://www.capterra.com/p/92461/CallREC/) - [GitHub](https://www.capterra.com/p/129067/GitHub/) - [Google Chrome](https://www.capterra.com/p/228985/Chrome/) - [Highspot](https://www.capterra.com/p/148612/Highspot/) - [Hyro](https://www.capterra.com/p/200197/Hyro/) - [Lucidspark](https://www.capterra.com/p/211643/LucidSpark/) - [Microcall](https://www.capterra.com/p/128915/Microcall/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Spiky.ai](https://www.capterra.com/p/10005445/Spiky-ai/) - [Theta Lake Compliance Suite](https://www.capterra.com/p/188469/Theta-Lake-Compliance-Suite/) - [Vedubox](https://www.capterra.com/p/216219/Vedubox/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Zoom Workplace vs Webex Suite? ### Overall rating 4.6 (14573) 4.4 (7400) ### User interface Zoom Workplace Webex Suite ### Customer service and support Zoom Workplace Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Webex Suite Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Zoom Workplace vs Webex Suite When it comes to meeting tools, Zoom Workplace and Webex Suite are two options that have been reviewed on Capterra by verified reviewers. Explore the experiences our reviewers have shared about Zoom Workplace and Webex Suite to see how they stack up against one another and pick the one that would best fit your needs. Users appreciate Zoom Workplace for its robust meeting features, including easy scheduling, screen sharing, and integration with tools like Gmail and Calendly. They also value its video conferencing capabilities, noting its user-friendly interface and comprehensive collaboration tools. Additionally, reviewers highlight the effectiveness of Zoom's screen sharing, which facilitates real-time collaboration and presentations. Meanwhile, Webex Suite users commend its comprehensive meeting tools, such as scheduling, recording, and breakout rooms. They also find its screen sharing and real-time annotation features beneficial for teamwork. Furthermore, Webex's team collaboration tools, including file sharing and whiteboarding, are highly valued for enhancing productivity. When it comes to cons, Zoom Workplace users mention issues with video calls, such as occasional freezes and audio-video sync problems. They also report software issues, including frequent updates and glitches. Additionally, connection stability is a concern, with some users experiencing dropped calls. As for Webex Suite, users note audio quality issues, such as echo and background noise. They also find call functionality problematic, citing difficulties with call merging and notifications. Connectivity issues are another downside, with users experiencing occasional connection problems even with strong internet. \[[2](#source-item-2)\] Pros Zoom Workplace KK Kanika K Technical AnalystEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to easily record meetings on the cloud or directly to the computer is extremely useful, and the transcript feature is superb for reviewing discussions and maintaining records.“ April 17, 2026 VW Victoria W COTAMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “We were able to tune in for video calls and conferences without having to leave out house and you have the option to comment and message to engage in meetings without having to use your microphone if there is a lot of background noise.“ November 17, 2025 Webex Suite KS Kimberly S Patient Service RepresentativeHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “What I enjoy most about WebEx is the ability to communicate with those within my office to ensure the safety of the provider, if needed.“ December 15, 2025 Duncan C Digital Solutions LeadMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “I like that Webex Suite allows me to contact people outside of my organisation quickly, and also that Webex acts like my own phone ,where I can dial people“ July 17, 2025 Cons Zoom Workplace Naya O Graduate StudentHigher Education, 51 - 200 employeesUsed the software for: More than 2 years. “The bugs that we did encounter included the actual presentation tools, such as sharing the screen, which could become significantly lagged or the sharing of multimedia through the call present audio issues for some participants“ January 4, 2026 Jonathan N Technology DirectorDesign, 51 - 200 employeesUsed the software for: More than 2 years. “We use Phone, Video Conferencing, Zoom Rooms and digital signage. As we dont use the chat, email or storage functions this makes it feel like we are paying for a lot of things we dont need.“ November 27, 2025 Webex Suite CG Carly G Curriculum designer and trainerFood & Beverages, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I can’t say this is something that I like Lisa about WebEx, but that it wasn’t integrated into the other communication programs they were using so that made it difficult to allow this program to interact with others.“ December 5, 2025 EC Eli C specialistLegal Services, 11 - 50 employeesUsed the software for: 1-2 years. “Their texting feature can be frustrating if you are not texting with an existing contact.“ September 8, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from meeting software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Popular comparisons - [Zoom Workplace vs Microsoft Teams](https://www.capterra.com/compare/144037-168668/Zoom-Video-Conferencing-vs-Microsoft-Teams) - [Zoom Workplace vs Google Workspace](https://www.capterra.com/compare/144037-247901/Zoom-Video-Conferencing-vs-Google-Workspace) - [Zoom Workplace vs Google Meet](https://www.capterra.com/compare/144037-176572/Zoom-Video-Conferencing-vs-Google-Hangouts) - [Zoom Workplace vs Slack](https://www.capterra.com/compare/135003-144037/Slack-vs-Zoom-Video-Conferencing) - [Zoom Workplace vs GoTo Meeting](https://www.capterra.com/compare/144037-163332/Zoom-Video-Conferencing-vs-GoToMeeting) - [Webex Suite vs Microsoft Teams](https://www.capterra.com/compare/168668-237272/Microsoft-Teams-vs-Webex) - [Webex Suite vs Google Workspace](https://www.capterra.com/compare/237272-247901/Webex-vs-Google-Workspace) - [Webex Suite vs Google Meet](https://www.capterra.com/compare/176572-237272/Google-Hangouts-vs-Webex) - [Webex Suite vs Slack](https://www.capterra.com/compare/135003-237272/Slack-vs-Webex) - [Webex Suite vs GoTo Meeting](https://www.capterra.com/compare/163332-237272/GoToMeeting-vs-Webex)