# Compare Tidio vs Sociocs 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Tidio and Sociocs based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144040-10002235/Tidio-Chat-vs-Sociocs

---

# Tidio vs Sociocs Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TidioSociocs2/4 selected

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[Sociocs](https://www.capterra.com/p/10002235/Sociocs/)[4.6 (118)](https://www.capterra.com/p/10002235/Sociocs/reviews/)

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [590 reviews](#user-reviews)

Positive

568

Neutral

15

Negative

7

[## Sociocs](https://www.capterra.com/p/10002235/Sociocs/)[4.6 (118)](https://www.capterra.com/p/10002235/Sociocs/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [118 reviews](#user-reviews)

Positive

117

Neutral

0

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 2,832 reviews from customer communications management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

71%Fit

Missing features

Feature ratings

SMS Messaging

NA

Email Management

4.5

Social Media Integration

4.4

Customer Database

4.5

Chat/Messaging

4.8

72%Fit

Missing features

Feature ratings

SMS Messaging

4.6

Email Management

NA

Social Media Integration

4.7

Customer Database

4.5

Chat/Messaging

4.5

User satisfaction

User satisfaction

4.7

User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.6

User reviews[118](https://www.capterra.com/p/10002235/Sociocs/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$20Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

Best for

Not provided by vendor

## User reviews

Pros & cons

MD

Monika D.

Software Engineer

> "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407)

IS

Ivica S.

Digital Marketing Manager

> "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311)

CF

Claudio F.

CEO and Founder

> "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719)

PS

Paulo S.

CEO

> "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

KS

KRISANPAL S.

Digital Marketing Executive

> "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

Greg R.

ED

> "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522)

OM

Ollie M.

Business Support Technician

> "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250)

CJ

Calvin J.

Marketer

> "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

GG

GIUSEPPINA G.

sales

> "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save many..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542)

Bryce P.

Director

> "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542)

FB

Francesco B.

CEO

> "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

KC

Kara C.

Owner

> "I can't set the chat to the side on mobile like I can I desktop."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658)

RM

Rian M.

Founder

> "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399)

FB

Francesco B.

CEO

> "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

PS

Paulo S.

CEO

> "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

AW

Anna W.

Customer Service and Sales Team Lead

> "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

CJ

Calvin J.

Marketer

> "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

AG

Aryan G.

Web developer

> "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370)

YM

Yogita M.

WordPress Developer

> "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842)

AS

Arpita S.

Software Developer

> "I think it is not ideal when I had huge clients traffic from ads and linkedin posts."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639)

CJ

Calvin J.

Marketer

> "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

SS

Shane S.

CEO

> "If you mis-define a workflow you can chew threw your billable conversations."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

Guillermo G.

CEO

> "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093)

ML

Margaret L.

Owner

> "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

KS

KRISANPAL S.

Digital Marketing Executive

> "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

KL

Kathy L.

CEO

> "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811)

AW

Anna W.

Customer Service and Sales Team Lead

> "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

APP

Aabbeygaius Prince P.

Marketing Manager

> "The chat templates are limited and not very flexible."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317)

CP

Chirag P.

Web Designer

> "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049)

CS

Cholavendhan S.

MD

> "Paid version is not affordable for small non profit education sector."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064)

RH

Ramisetty H.

Support.com

> "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290)

KO

Kenneth O.

Communication Professional

> "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917)

PS

Prashant S.

Software Developer

> "Integration with our website was simple, and the interface is clean enough for new users to learn quickly."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082)

BJ

Brendan J.

Administrator

> "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

IA

Ilya A.

CEO

> "The new AI agent features are saving our office manage about 50% of the customer service chats work."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037)

CJ

Calvin J.

Marketer

> "Unfortunately, communication and support were a major disappointment."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

KF

Karan F.

Full Stack Developer

> "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984)

BJ

Brendan J.

Administrator

> "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

AJ

Abhishek J.

Web Developer

> "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805)

AV

Antonio V.

VP

> "Costly add-ons, branding removal pricey."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

CO

Charles O.

National Treasurer

> "Tidio allows me to offer live chat to customers from anywhere across internet connection."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692)

LL

Lewis L.

Co-founder

> "Not integrated well with SaaS users."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299)

TK

Tejendra K.

Full Stack Developer

> "It help me to find the qualify saas leds for my startup and direct them to relevant tickets."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984)

KS

KRISANPAL S.

Digital Marketing Executive

> "Small businesses may not be able to afford this easily."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

IF

Ian F.

Owner

> "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response,..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124)

LA

Lydia A.

Teacher

> "Pricing to remove branding is still too expensive"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104)

PA

Panchal A.

Administrator

> "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977)

SC

Shilton C.

Information Officer / Communication

> "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929)

KS

KRISANPAL S.

Digital Marketing Executive

> "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

BJ

Brendan J.

Administrator

> "Our credit card was auto charged."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

SS

Shane S.

CEO

> "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

ML

Margaret L.

Owner

> "It is a little difficult to use at first. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

SS

Shane S.

CEO

> "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

DA

Domenic A.

Data Analyst

> "It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4795141)

AV

Antonio V.

VP

> "Live chat boosts engagement, and Lyro AI handles 70% of queries."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

Brandon H.

CEO

> "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles should..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981)

VR

Verified Reviewer

SeniorvMarketing Manager

> "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846)

OS

Ofwono S.

Operator CCR

> "The support team does not respond to inquiries in time and has slow software loading"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597)

AM

Abdelrhman M.

support team

> "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484)

UM

Usaama M.

engineer

> "Delays in sending notifications hence harding responses made by workers"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695)

AV

Antonio V.

VP

> "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

FW

Fon W.

CPO

> "I followed the available tutorials, but still couldn't connect it to our domain."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653)

LRH

LUIS RODRIGO H.

Marketing and Branding Coordinator

> "What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6826116)

VR

Verified Reviewer

Marketer

> "What I don't really like is the quality of the payment plan and what's involved in the package"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056)

Roger A.

Owner

> "I like how it combines message and email in one platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080)

MA

Michael A.

Publisher

> "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

KR

Kashish R.

Quality Assurance

> "As a QA when i was searching for some good chatbot which covers all scnerios which user can ask in every situation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6824273)

KW

Krzysztof W.

CEO

> "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291)

JS

Jen S.

Owner

> "It works really well and looking forward to using it on my websites as I scale my business to stay connected to customers."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6823342)

EA

Edson A.

CEO

> "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058)

Steven M.

system technique

> "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441)

VM

Viv M.

chief people officer

> "slowly on loading hence needs some update for the best experience"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967)

AV

Antonio V.

VP

> "Custom widgets look great, but some face lag, slow alerts, and pricey add-ons."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

JH

Jaden H.

Technical Marketing Specialist

> "If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___3591315)

VR

Verified Reviewer

Founder

> "I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835783)

JnP

Jonatán P.

Web Master

> "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917)

KS

KRISANPAL S.

Digital Marketing Executive

> "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

MA

Michael A.

Publisher

> "Customer support could not agree on why they were doing a bait and switch. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

RM

Rian M.

Founder

> "The live Chat with Tidio is a must have for all of our websites for our clients."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399)

JB

Jayden B.

Screening Officer

> "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908)

[View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

AK

Abhishek K.

Finance Manager

> "The platform helps to optimize the ROI of our company as it helps our marketing team to work more flawlessly just by sitting from anywhere in the world and..."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6287743)

PR

Pratush R.

Designing Head

> "Also, in the free version, the reporting features are limited, which restrict the depth of analysis a user can ever perform."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6346041)

AK

Abhishek K.

Finance Manager

> "We mainly use sociocs to analyze all the data of customer behaviour more deeply that we get from this app tools and cover these data for the improvement of..."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6287743)

Ayush S.

Product Designer

> "The ease of use is missing a little bit the free plan doesn't offer that much depth of functionality, and the paid plans are quite expensive for less usage."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6332519)

PR

Pratush R.

Designing Head

> "My overall experience of using Sociocs in our company is great, I found this platform great for managing social media for personal and even for small..."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6346041)

KM

Kumar M.

Associate Principal Engineer

> "One significant limitation is that Sociocs is primarily a text messaging tool and may not offer as many features as other customer communication platforms."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4761821)

PR

Pratush R.

Designing Head

> "Also, they provide a free version with substantial features that can be accessed from anywhere, offering different valuable insights and capabilities for..."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6346041)

RP

Rahul P.

Account Executive

> "Operating on socios can prove to be hectic for beginners."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6324682)

PR

Pratush R.

Designing Head

> "I like using Sociocs on a regular basis because it offers a comprehensive suite of tools that help users like us manage our social media campaigns and..."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6346041)

PK

Parth K.

Web Developer

> "High pricing: The software can be expensive for small businesses, with pricing starting at $299 per month."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4714792)

UK

Umesh K.

IT Team

> "It also helps in managing all the available social media accounts in one central panel with a single dashboard and get updated about them."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6390969)

HA

Haroon A.

Product Manager

> "Their pricing become very expensive if you have large number of channels."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4902674)

SM

Swastik M.

Co-founder and CEO

> "It has helped us to gather real-time customer feedback, thus ensuring timely updates regarding customer preferences, etc."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6324043)

AP

Akash P.

Engineer

> "Sociocs may be vulnerable to hacking, data breaches, or other forms of cyber-attacks, which could compromise the confidentiality or integrity of the data."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4631614)

RP

Rahul P.

Account Executive

> "It offers automatic follow-ups and reminders, making it an indispensable tool for boosting business growth."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6324682)

RS

Rahul S.

Researcher

> "Limited functionality: Some of you may dislike sociocs software that lacks certain features or functions they need to manage their social media accounts..."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4633692)

SM

Swastik M.

Co-founder and CEO

> "The first thing that we liked about Sociocs when we started using it was its vast number of integrations with tons of social media platforms"

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6324043)

Gyarshilal K.

Digital Marketing

> "Primarily, Sociocs is a text messaging platform and doesn't offer as many features as some other customer communication tools."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4616782)

SM

Swastik M.

Co-founder and CEO

> "At last it was an absolute pleasure in capturing and turning our leads from websites, have recurring customers, and more."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6324043)

RS

Rahul S.

Researcher

> "Bugs and glitches: Sociocs software that is prone to bugs, crashes, or other technical issues can be frustrating for users."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4633692)

MP

Mitesh P.

Project Manager

> "Additionally, the customizable templates and reporting tools can help users quickly analyze and make sense of their data, which can be valuable in making..."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4711076)

AP

Akash P.

Engineer

> "Sociocs analyses can be misinterpreted or misused if not properly understood, leading to incorrect conclusions or flawed decision-making."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4631614)

SM

Swastik M.

Co-founder and CEO

> "We were very excited to use Sociocs in the beginning as we were in a great need for a common platform to manage our all customer communication needs and..."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6324043)

AP

Akash P.

Engineer

> "Sociocs can be expensive to implement and maintain, particularly if an organization needs to invest in specialized software or personnel to manage the..."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4631614)

CR

Christopher R.

Project Engineer

> "User friendly product that integrates multiple communication channels into one platform and saves time to reach out large number of customers with bulk text..."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4703376)

Pritam M.

Graphic design

> "Additionally, the platform does not offer any live chat support or phone support, which can be a problem for some users."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4621710)

PA

Prasath A.

Senior Software Engineer

> "What sets it apart is its seamless execution of live chat and web chat messaging, ensuring smooth and uninterrupted communication experiences."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4804799)

VR

Verified Reviewer

Senior Data Engineer

> "the connector for Instagram is not available , where most of the product pitches happen these days."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4615174)

PK

Parth K.

Web Developer

> "API access: Sociocs offers API access, allowing businesses to integrate the software with other business tools and customize their workflow."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4714792)

Arun G.

Graphic designer

> "The inability to easily switch between different tools and platforms in Sociocs is something that could annoy me."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4616766)

Ankit N.

Assistant Project Manager

> "My overall experience with the software was good as it has saved me a lot of time and also our customers have got a single-point solution for all of their..."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4944059)

PS

Palla S.

Senior BLogger

> "Reduces Face-to-Face Communication SkillsGives People a License to be HurtfuConveys Inauthentic Expression of Feelings"

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4446834)

SR

Sailaja R.

managing director

> "Sociocs is an indispensable tool for managing various customer interactions."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6324732)

Pritam M.

Graphic design

> "Sociocs is quite expensive for small businesses, and the cost of the premium plans can be prohibitive for some."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4621710)

PK

Parth K.

Web Developer

> "Sales and marketing: The software can be used as a sales and marketing tool, enabling businesses to engage with potential customers and drive sales."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4714792)

Aman Y.

System Administrator

> "Sociocs' reliance on texting limits their customer communication platform."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4632745)

RP

Rahul P.

Account Executive

> "This platform has significantly helped us to save time by integrating all social media channels."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6324682)

RS

Rahul S.

Researcher

> "Complexity: You may dislike software that is overly complex or difficult to use, requiring significant time and effort to learn."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4633692)

CR

Christopher R.

Project Engineer

> "It also offers incredible feature that supports images, videos and files communication and seamlessly integrates with WhatsApp messanger."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4703376)

VR

Verified Reviewer

Freelancer

> "It does not have many features and The data is not always accurate."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4447130)

PK

Parth K.

Web Developer

> "Sociocs can be used to manage online reviews and comments, allowing businesses to respond to feedback and improve their online reputation."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4714792)

VR

Verified Reviewer

Senior Data Engineer

> "It has got connectors like Viper (Most people stopped or not using this anymore) whereas ."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4615174)

VS

Victor S.

Campaign Manager

> "In addition, Sociocs is a central repository tool for customer communication."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6392278)

VR

Verified Reviewer

Business Developement Manager

> "I didn't find an Instagram and Tiktok channel to add."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4435471)

RP

Rahul P.

Account Executive

> "Google Business Messages and WhatsApp support proved to be a very effective and efficient solution."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6324682)

Aman Y.

System Administrator

> "Ultimately, Sociocs' fair price may not be my company's cheapest option."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4632745)

AR

Ayub R.

Manager

> "Sociocs boost marketing through customer communications in real-time."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___6419004)

Arun G.

Graphic designer

> "Nonetheless, Sociocs has several major flaws."

[See full review](https://www.capterra.com/p/10002235/Sociocs/#Capterra___4616766)

[View Reviews](https://www.capterra.com/p/10002235/Sociocs/reviews/)

## User interface

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

4.73 (590)

[Sociocs](https://www.capterra.com/p/10002235/Sociocs/)

4.63 (118)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Tidio

Top features

31/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features)

Sociocs

17/36

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Autoresponders
-   Batch Communications
-   Call Recording
-   Chat/Messaging
-   Collaboration Tools
-   Compliance Management
-   Content Management
-   CRM
-   Customer Database
-   Customer History
-   Customizable Branding
-   Email Management
-   Feedback Management
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   Interactive Content
-   IVR
-   Knowledge Base Management
-   Multi-Channel Communication
-   Multi-Language
-   On-Demand Communications
-   Personalization
-   Reporting & Statistics
-   SMS Messaging
-   Social Media Integration
-   Surveys & Feedback
-   Template Management
-   Third-Party Integrations
-   Video Support
-   Workflow Management

[See all features](https://www.capterra.com/p/10002235/Sociocs/#features)

### Recognition

No recognitions have been awarded to Tidio

No recognitions have been awarded to Sociocs

### Deployment & support

Tidio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Sociocs

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Tidio

-   By Tidio
-   Located in United Kingdom
-   Founded in 2013

Sociocs

-   By Tracious Technology Private Limited
-   Located in India
-   Founded in

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