# Compare Tidio vs HumanBot 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Tidio and HumanBot based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144040-10010954/Tidio-Chat-vs-HumanBot --- # Tidio vs HumanBot Features and Cost Comparison Last updated April 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TidioHumanBot2/4 selected [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.8 (821)](https://www.capterra.com/p/10010954/HumanBot/reviews/) [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [590 reviews](#user-reviews) Positive 568 Neutral 15 Negative 7 [## HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.8 (821)](https://www.capterra.com/p/10010954/HumanBot/reviews/) Starting Price Contact vendor Value-for-Money 4.9 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [821 reviews](#user-reviews) Positive 813 Neutral 7 Negative 1 ## Not a match? 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These software suggestions are similar to those you’re currently comparing. ### HubSpot Service Hub 4.4 (189) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### HubSpot CRM 4.5 (4,458) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * Highest Rated ### Text 4.7 (27) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### Zoho Desk 4.5 (2,212) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Conversational Marketing Platform Software Best performer 43 / 50 Only Tidio - Activity Dashboard - AI Copilot - Audience Targeting 5 / 50 User satisfaction User satisfaction 4.7 User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.8 User reviews[821](https://www.capterra.com/p/10010954/HumanBot/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.9 Customer support 4.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. Best for Create unlimited personalized smart AI Human Voice Chat Agents that perform revenue generating tasks such as getting leads, sales, customer support etc. for any business or marketing goal. ## User reviews Pros & cons MD Monika D. Software Engineer > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407) IS Ivica S. Digital Marketing Manager > "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311) CF Claudio F. CEO and Founder > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719) PS Paulo S. CEO > "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) KS KRISANPAL S. Digital Marketing Executive > "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) Greg R. ED > "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522) OM Ollie M. Business Support Technician > "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250) Bryce P. Director > "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542) GG GIUSEPPINA G. sales > "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save many..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542) KC Kara C. Owner > "I can't set the chat to the side on mobile like I can I desktop." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658) FB Francesco B. CEO > "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) FB Francesco B. CEO > "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) PS Paulo S. CEO > "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) AW Anna W. Customer Service and Sales Team Lead > "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) Guillermo G. CEO > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093) AG Aryan G. Web developer > "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370) KS KRISANPAL S. Digital Marketing Executive > "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can help..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) AS Arpita S. Software Developer > "I think it is not ideal when I had huge clients traffic from ads and linkedin posts." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639) AW Anna W. Customer Service and Sales Team Lead > "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) SS Shane S. CEO > "If you mis-define a workflow you can chew threw your billable conversations." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) CP Chirag P. Web Designer > "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049) ML Margaret L. Owner > "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) RH Ramisetty H. Support.com > "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290) KL Kathy L. CEO > "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811) IA Ilya A. CEO > "The new AI agent features are saving our office manage about 50% of the customer service chats work." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037) APP Aabbeygaius Prince P. Marketing Manager > "The chat templates are limited and not very flexible." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317) KF Karan F. Full Stack Developer > "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984) CS Cholavendhan S. MD > "Paid version is not affordable for small non profit education sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064) AJ Abhishek J. Web Developer > "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805) KO Kenneth O. Communication Professional > "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917) CO Charles O. National Treasurer > "Tidio allows me to offer live chat to customers from anywhere across internet connection." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692) BJ Brendan J. Administrator > "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) TK Tejendra K. Full Stack Developer > "It help me to find the qualify saas leds for my startup and direct them to relevant tickets." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984) CJ Calvin J. Marketer > "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) IF Ian F. Owner > "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124) BJ Brendan J. Administrator > "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) RM Rian M. Founder > "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399) AV Antonio V. VP > "Costly add-ons, branding removal pricey." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) PA Panchal A. Administrator > "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977) LL Lewis L. Co-founder > "Not integrated well with SaaS users." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299) KS KRISANPAL S. Digital Marketing Executive > "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) KS KRISANPAL S. Digital Marketing Executive > "Small businesses may not be able to afford this easily." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) SS Shane S. CEO > "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) CJ Calvin J. Marketer > "Unfortunately, communication and support were a major disappointment." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) SS Shane S. CEO > "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) LA Lydia A. Teacher > "Pricing to remove branding is still too expensive" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104) AV Antonio V. VP > "Live chat boosts engagement, and Lyro AI handles 70% of queries." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) SC Shilton C. Information Officer / Communication > "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929) CJ Calvin J. Marketer > "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) BJ Brendan J. Administrator > "Our credit card was auto charged." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) YM Yogita M. WordPress Developer > "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842) ML Margaret L. Owner > "It is a little difficult to use at first. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) VR Verified Reviewer SeniorvMarketing Manager > "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846) DA Domenic A. Data Analyst > "It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4795141) AM Abdelrhman M. support team > "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484) Brandon H. CEO > "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles should..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981) AV Antonio V. VP > "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) OS Ofwono S. Operator CCR > "The support team does not respond to inquiries in time and has slow software loading" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597) CJ Calvin J. Marketer > "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) UM Usaama M. engineer > "Delays in sending notifications hence harding responses made by workers" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695) LRH LUIS RODRIGO H. Marketing and Branding Coordinator > "What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6826116) FW Fon W. CPO > "I followed the available tutorials, but still couldn't connect it to our domain." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) Roger A. Owner > "I like how it combines message and email in one platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080) VR Verified Reviewer Marketer > "What I don't really like is the quality of the payment plan and what's involved in the package" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056) KR Kashish R. Quality Assurance > "As a QA when i was searching for some good chatbot which covers all scnerios which user can ask in every situation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6824273) MA Michael A. Publisher > "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) JS Jen S. Owner > "It works really well and looking forward to using it on my websites as I scale my business to stay connected to customers." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6823342) KW Krzysztof W. CEO > "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291) Steven M. system technique > "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441) EA Edson A. CEO > "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058) AV Antonio V. VP > "Custom widgets look great, but some face lag, slow alerts, and pricey add-ons." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) VM Viv M. chief people officer > "slowly on loading hence needs some update for the best experience" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967) VR Verified Reviewer Founder > "I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835783) JH Jaden H. Technical Marketing Specialist > "If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___3591315) KS KRISANPAL S. Digital Marketing Executive > "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) JnP Jonatán P. Web Master > "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917) AS Arpita S. Software Developer > "I like about tidio that now I can directly chat with my potential clients from my portfolio website only." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639) MA Michael A. Publisher > "Customer support could not agree on why they were doing a bait and switch. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) PS Prashant S. Software Developer > "Integration with our website was simple, and the interface is clean enough for new users to learn quickly." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082) JB Jayden B. Screening Officer > "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908) [View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) RW Rod W. Developer > "The whole idea of being able to communicate with visitors with different types of ChatBots (Live, SmartAI, and Trained) is first-rate..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235) SB Sam B. Business Development Manager > "I’m also not seeing anything that lets me customise my bot to the level I’d like, but again, I’m still learning my way around the app." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7033697) PM Peter M. CEO > "The interface is clean, the chat feels natural, and the customization options make it simple to create exactly the kind of AI interactions I..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7104392) Derk Willem L. ceo > "the 500000 word limit of the training model is a little disappointment, hopefully this will raise in time, i guess it's a chatgpt-neo issue..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6875796) Adam B. CEO > "I love how seamlessly it integrates with my website and social channels, and the customization options let me tailor the bot’s tone,..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823501) AP Andi P. Learning consultant and digital developer > "That there is a lack of a real speech - to - speech avatar option without me having to press a microphone button" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7019983) Kehinde O. Founder > "The white-labelling feature of the software helps build authority for my agency business, Multicon Digital Solutions." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7131026) IE Inky E. Manager > "The lip-sync, not a lot of characters variety, and training the bot doesn't come with instructions which makes what should have been the..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6549094) Mark S. Owner > "With the unlimited version, you can customize your avatar and even use your own image for this." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7073113) Yasser R. gm > "nothing really i can consider as a cons in the app , except it is a paid application , but i fact such a pro application cant be free" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6853310) RV Robert V. CEO > "HumanBot enables you to granularly set up your digital assistants in either pre-defined workflows for several industries or fully customized..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6370847) RO Ray O. Owner > "Does not allow you to add your own image to have a personalized chatbot" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6673323) GL Garrison L. Marketing Manager > "Overall, HumanBot.io is a powerful tool that helps with tons of business tasks like lead generation, customer support, and marketing." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6887115) BL Benjamin L. CEO > "Can’t integrate with WhatsApp, Telegram and FB Messenger." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6388299) JN John N. Business Development Executive > "Having the ability for the website visitor to jump from that to Live Chat with our team enabled a lot more questions to be answered and..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6504600) THT Trinh Hoang T. webdesign > "admin.cannot create a sub-user to manage campaigns." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6679282) VR Verified Reviewer CTO > "It also integrates with Zapier to automate with hundreds of apps." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7055187) SS Steve S. Founder and CEO > "Lacks some basic looping and branching logic." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6337714) RW Rod W. Developer > "As mentioned above, the HumanBot code was very easy to extract and then paste into the appropriate web page, which was actually an "asp"..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235) AA Andy A. CEO > "Lip Sync needs improving - the movements are still a bit clunky." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6693301) RV Robert V. CEO > "HumanBot is a very powerful, top-10 -if not higher ranked- AI-powered product that combines several technologies seamlessly into highly..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6370847) MA M A. Director > "Interactions with AI, while informative and efficient, often miss the warm, personal nuances that characterize human conversations, making..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6102261) DK Daniel K. webdeveloper > "Its AI-powered chat and voice features engage visitors instantly, answer questions 24/7, and capture leads automatically—even when I'm..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6807052) Muddaiah J. MD > "For a non tech savvy solo marketer without a team, Integrating HumanBot with other services using multiple steps in zapier can be bit..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4927932) Fitz D. marketing manager > "I no longer have to chase down prospects manually — HumanBot automatically engages, qualifies, and even follows up with leads in a way that..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823105) IE Inky E. Manager > "Task automation is not functional." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6549094) BF Bimal F. CEO > "The customization options are robust, allowing for tailored responses, and the integration with various platforms is seamless." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6346018) LO Luc O. CEO > "Some voices are still lacking the human tone." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6429137) Adam B. CEO > "The prebuilt templates and conversational flows saved me hours of work, and their support team has been responsive and genuinely helpful..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823501) AO Akinbami O. Business Developer > "Users engaging in intricate discussions related to niche industries or specialized topics might find the AI's responses slightly less..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4988563) SM Satoru M. CEO > "What I like most about humanbot is that it is a one-time purchase system, so you can use it without recurring charges." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6837724) DA Daryl A. Owner/CEO > "The problem with making an app/software that has THIS many features/options is that it takes a bit longer to master its use." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4884664) VR Verified Reviewer Account Executive > "I like its promise of versatility and useability across industries for my businesses and my clients." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7111257) JY Justice Y. Chief Executive Officer > "As a marketing professional, one potential issue that I find less desirable about this software is its lack of specific industry or domain..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4885073) EA Eckart A. CEO > "Very interesting approach for handling the tasks of human speeching chat as a customer service." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7072778) Matt V. Digital Marketing Consultant > "The part I didn't like and am still trying to figure out is how to integrate the PDF document with the "Smart Chat" app in Humanbot." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4888187) Dr. George J. G. Director > "So far, it has been interesting, and it works fine, but it needs fine-tuning. Once it is set up properly, I expect that it will give my..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7100093) PP Paul P. Manager > "At the moment we are trying to implement Human Bot across various areas of our site, still struggling to make it work for us." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___5063591) DK Daniel K. webdeveloper > "Great for engaging visitors instantly with AI-powered chat, collecting emails, phone numbers, and other details—even after hours—so no..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6807052) LS Lisa S. CEO > "If you require a more human touch or have an avatar that is not tech-forward, HumanBot may be scary for your business." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4886359) FM Frank M. Director > "It effectively bridges the gap between technology and human-like interaction, making it a valuable tool for daily tasks and information..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6683433) AD Ashutosh D. Contract Manager > "As of now, I have not been able to book a one on one call to understand and integrate the function of Humanbot on my website." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4888278) AD Alex D. SEO > "I love the fact that I can create a chatbot and link it to any website and use this as advertising to capture businesses attention and..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6307003) RD Ricardo D. Headman > "Maybe that the software currently does not support an extensive range of integrations with third-party applications." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4890929) NV Nandu V. Owner > "It is a really affordable software program, and I had a mixed response so far due to some features lacking and hopefully once it is fixed ,..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7112793) DT Douglas T. Creative Director > "I was initially disappointed they did not have voice-to-text for older folks or users with writing difficulties, which interestingly they..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4884968) RW Rod W. Developer > "From what I can tell, HumanBot will be great for sales, although marketing is a non-issue for me at this time. " [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7069235) Les O. Marketing > "Potential drawback of HumanBot is the learning curve associated with setting up and customizing its features." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4881967) DD Don D. Consultant > "I like the selection of different types of bots and the easy walk through creation of personal bots to meet my needs." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6814703) Lawrence B. Managing Member > "Not able to integrate with 3rd party apps like aweber without using zapier." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4958289) Leon P. Director > "Very Pleasant, from the on boarding experience, the training provided, and then rolling out the bot on my web site" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7055006) SP Stephen P. Boss > "Currently there doesn't seem to be any good bye sequence or get more information sequence in the templates." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4906433) BF Bimal F. CEO > "The tool has the potential to streamline our customer service operations, reducing response times and increasing customer satisfaction." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6346018) MK Michael K. Founder > "I can't white label it or give clients direct access to control their own bots." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6142898) GL Garrison L. Marketing Manager > "The training videos are really clear and helpful, and everything looks super professional. If it keeps working like this, I think it could..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6887115) Rakesh C. FOUNDER > "that its restricted with websites & landing pages n not available within messenger" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6244914) RT Rory T. Creative Director > "I'm excited about the lifetime deal which gives me unlimited conversational ai for multiple clients without the frustration of credit limits..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6772647) Jignesh T. PROPRITOR > "NOTICED THAT SOME TIMES THEERE IS A LAG AND ALSO EVEN THOUGH INFORMATION IS AVAILABLE , IT WOULD SAY THAT INFORMATION IS NOT THERE ." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6185758) Marcelo Lincoln E. CEO > "The variety of ready-made templates for different sectors is a positive point, as it makes starting the process easier and saves time." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6341977) TB Toy B. Assistant > "What I like least about HumanBot is the lack of fancy upscale female bots to be used for upscale business" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4968804) RJ Robert J. Manager > "Good Customer Support and the training tutorials about Sales and Marketing." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362) JL James L. CEO Sales Mgr > "keypad works hard to understand only because I haven't had time to learn maybe a video on the key pad" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4887750) RJ Robert J. Manager > "I like chat conversation that gives me value for money i spent." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362) Richard B. AI Consultant > "I contacted the support team due to a small issue with the live chat on one of the campaigns I'd set up." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4881852) Leon P. Director > "The ease of setting up, with very detailed user videos to assist." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7055006) SS Sanford S. Owner > "I really didn't find anything I didn't like about this program but if anything it would be setting up the campaigns right. But viewing..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4882060) JN John N. Business Development Executive > "Also loved the simple training on your own business docs, so the Smart AI Chat mode really feels like it knows the business." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6504600) MF Matt F. Consultant > "It does not have API for 3rd party portal" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4917842) RJ Robert J. Manager > "Good information about Template Customization." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7114362) CG Cornell G. CISO > "Does not provide unique APIs customized per user." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___5071501) Mitzy D. President > "I love HumanBot and the great features it allows you to add to any website. " [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6823129) SK Sethuram K. Owner > "There are many languages in India and Hindi is selected by default. When contacted, they suggested some solution. But I could not try..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6161291) BF Bimal F. CEO > "During the trial period, I've found HumanBot to be an impressive tool with a comprehensive suite of features that enhance customer..." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6346018) Richard B. AI Consultant > "I expected to wait a day or two because it was out of US working hours and I was shocked to get a reply saying it was fixed!" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4881852) SB Sam B. Business Development Manager > "The voices sound very natural too, and the avatar’s movements look surprisingly realistic." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___7033697) BM Benedikt M. Dentist > "Even with the language selection in German, you do not have a large selection." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4891272) BT Bryan T. Web Designer > "The great value of having unlimited chats if you pay for the best plan, and the great free customer training is equally as important" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6682578) KS Kenneth S. Owner > "Not enough diversity in bot representation." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4895727) GL Garrison L. Marketing Manager > "You can even switch to “LiveCall” mode, which makes it feel complete." [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___6887115) GC Gordon C. director > "got bugs during use currently , developer should test before release" [See full review](https://www.capterra.com/p/10010954/HumanBot/#Capterra___4884602) [View Reviews](https://www.capterra.com/p/10010954/HumanBot/reviews/) ## User interface [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) 4.73 (590) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/) 4.83 (821) ### Features Tidio Top features 43/50 - A/B Testing - Activity Dashboard - AI Copilot - API - Appointment Management - Appointment Scheduling - Audience Targeting - Autoresponders - Campaign Management - Campaign Segmentation - Chatbot - Chat/Messaging - Communication Management - Contact Database - CRM - Customer Database - Customer Experience Management - Customer Segmentation - Customer Service Analytics - Customizable Branding - Customizable Fields - Data Import/Export - Email Automation - Engagement Tracking - Event Triggered Actions - Generative AI - Group Messaging - Human Handover - Lead Capture - Lead Distribution - Lead Management - Lead Nurturing - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Channel Marketing - Multi-Language - One-to-One Messaging - Product Recommendations - Real-Time Analytics - Real-time Conversations - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management [See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features) HumanBot 5/50 - A/B Testing - Activity Dashboard - AI Copilot - API - Appointment Management - Appointment Scheduling - Audience Targeting - Autoresponders - Campaign Management - Campaign Segmentation - Chatbot - Chat/Messaging - Communication Management - Contact Database - CRM - Customer Database - Customer Experience Management - Customer Segmentation - Customer Service Analytics - Customizable Branding - Customizable Fields - Data Import/Export - Email Automation - Engagement Tracking - Event Triggered Actions - Generative AI - Group Messaging - Human Handover - Lead Capture - Lead Distribution - Lead Management - Lead Nurturing - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Channel Marketing - Multi-Language - One-to-One Messaging - Product Recommendations - Real-Time Analytics - Real-time Conversations - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Reporting & Statistics - SMS Messaging - Social Media Integration - Surveys & Feedback - Template Management [See all features](https://www.capterra.com/p/10010954/HumanBot/#features) ### Recognition Tidio is recognized as a top-rated tool in 1 Capterra Shortlist reports HumanBot is recognized as a top-rated tool in 1 Capterra Shortlist reports Best Value Conversational Marketing PlatformSoftware (2026)  Best Value Conversational Marketing PlatformSoftware (2024)  ### Deployment & support Tidio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos HumanBot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Tidio - By Tidio - Located in United Kingdom - Founded in 2013 HumanBot - By HumanPal - Located in Canada - Founded in ## Popular Comparisons [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) $0/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (821)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [Clepher](https://www.capterra.com/p/276090/Clever-Messenger/)[4.78 (88)](https://www.capterra.com/p/276090/Clever-Messenger/reviews/) Contact vendor for pricing Price $99one time 4.7 Features 4.7 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/276090-10010954/Clever-Messenger-vs-HumanBot) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $0/month Price $25/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (821)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [Superchat](https://www.capterra.com/p/210968/Superchat/)[4.77 (282)](https://www.capterra.com/p/210968/Superchat/reviews/) Contact vendor for pricing Price €79/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/210968-10010954/Superchat-vs-HumanBot) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $0/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (821)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [TextP2P](https://www.capterra.com/p/183310/Text-P2P/)[4.95 (125)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Contact vendor for pricing Price $21/month 4.7 Features 4.9 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/183310-10010954/Text-P2P-vs-HumanBot) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $0/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (821)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/) Contact vendor for pricing Price ₹1799/month 4.7 Features 4.0 4.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/158117-10010954/Freshchat-vs-HumanBot) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $0/month Price $19/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (821)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) Contact vendor for pricing Price $45/month 4.7 Features 4.4 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/151292-10010954/Crisp-vs-HumanBot) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) $0/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat) [HumanBot](https://www.capterra.com/p/10010954/HumanBot/)[4.83 (821)](https://www.capterra.com/p/10010954/HumanBot/reviews/) vs [Emotive](https://www.capterra.com/p/202425/Emotive/)[4.32 (106)](https://www.capterra.com/p/202425/Emotive/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.2 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/202425-10010954/Emotive-vs-HumanBot)