# Compare Tidio vs Chatbase 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Tidio and Chatbase based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144040-10012414/Tidio-Chat-vs-Chatbase --- # Tidio vs Chatbase Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TidioChatbase2/4 selected [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/)[4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [590 reviews](#user-reviews) Positive 568 Neutral 15 Negative 7 [## Chatbase](https://www.capterra.com/p/10012414/Chatbase/)[4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting Price $19.00/month Value-for-Money 4.3 Functionality 3.9 Ease of Use 4.6 Customer Service 3.8 Reviews Sentiment Based on [73 reviews](#user-reviews) Positive 62 Neutral 9 Negative 2 ## Not a match? 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What’s your intended use case? ## Summary * * * Features in Chatbot Software Best performer 30 / 31 Only Tidio - AI Copilot - Augmented Analytics - Automated Routing 7 / 31 User satisfaction User satisfaction 4.7 User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.3 User reviews[73](https://www.capterra.com/p/10012414/Chatbase/reviews/) Ease of use 4.6 Functionality 3.9 Value for money 4.3 Customer support 3.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from $19Flat Rate, Per Month - Free version - Free trial Best for Best for Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. Best for Not provided by vendor ## User reviews Pros & cons MD Monika D. Software Engineer > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407) IS Ivica S. Digital Marketing Manager > "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311) CF Claudio F. CEO and Founder > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719) PS Paulo S. CEO > "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) KS KRISANPAL S. Digital Marketing Executive > "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) Greg R. ED > "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522) OM Ollie M. Business Support Technician > "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250) Bryce P. Director > "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542) GG GIUSEPPINA G. sales > "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save many..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542) KC Kara C. Owner > "I can't set the chat to the side on mobile like I can I desktop." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658) FB Francesco B. CEO > "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) FB Francesco B. CEO > "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) PS Paulo S. CEO > "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) AW Anna W. Customer Service and Sales Team Lead > "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) Guillermo G. CEO > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093) AG Aryan G. Web developer > "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370) KS KRISANPAL S. Digital Marketing Executive > "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can help..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) AS Arpita S. Software Developer > "I think it is not ideal when I had huge clients traffic from ads and linkedin posts." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639) AW Anna W. Customer Service and Sales Team Lead > "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) SS Shane S. CEO > "If you mis-define a workflow you can chew threw your billable conversations." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) CP Chirag P. Web Designer > "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049) ML Margaret L. Owner > "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) RH Ramisetty H. Support.com > "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290) KL Kathy L. CEO > "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811) IA Ilya A. CEO > "The new AI agent features are saving our office manage about 50% of the customer service chats work." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037) APP Aabbeygaius Prince P. Marketing Manager > "The chat templates are limited and not very flexible." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317) KF Karan F. Full Stack Developer > "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984) CS Cholavendhan S. MD > "Paid version is not affordable for small non profit education sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064) AJ Abhishek J. Web Developer > "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805) KO Kenneth O. Communication Professional > "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917) CO Charles O. National Treasurer > "Tidio allows me to offer live chat to customers from anywhere across internet connection." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692) BJ Brendan J. Administrator > "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) TK Tejendra K. Full Stack Developer > "It help me to find the qualify saas leds for my startup and direct them to relevant tickets." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984) CJ Calvin J. Marketer > "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) IF Ian F. Owner > "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124) BJ Brendan J. Administrator > "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) RM Rian M. Founder > "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399) AV Antonio V. VP > "Costly add-ons, branding removal pricey." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) PA Panchal A. Administrator > "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977) LL Lewis L. Co-founder > "Not integrated well with SaaS users." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299) KS KRISANPAL S. Digital Marketing Executive > "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) KS KRISANPAL S. Digital Marketing Executive > "Small businesses may not be able to afford this easily." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) SS Shane S. CEO > "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) CJ Calvin J. Marketer > "Unfortunately, communication and support were a major disappointment." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) SS Shane S. CEO > "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) LA Lydia A. Teacher > "Pricing to remove branding is still too expensive" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104) AV Antonio V. VP > "Live chat boosts engagement, and Lyro AI handles 70% of queries." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) SC Shilton C. Information Officer / Communication > "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929) CJ Calvin J. Marketer > "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) BJ Brendan J. Administrator > "Our credit card was auto charged." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) YM Yogita M. WordPress Developer > "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842) ML Margaret L. Owner > "It is a little difficult to use at first. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) VR Verified Reviewer SeniorvMarketing Manager > "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846) DA Domenic A. Data Analyst > "It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4795141) AM Abdelrhman M. support team > "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484) Brandon H. CEO > "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles should..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981) AV Antonio V. VP > "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) OS Ofwono S. Operator CCR > "The support team does not respond to inquiries in time and has slow software loading" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597) CJ Calvin J. Marketer > "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) UM Usaama M. engineer > "Delays in sending notifications hence harding responses made by workers" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695) LRH LUIS RODRIGO H. Marketing and Branding Coordinator > "What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6826116) FW Fon W. CPO > "I followed the available tutorials, but still couldn't connect it to our domain." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) Roger A. Owner > "I like how it combines message and email in one platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080) VR Verified Reviewer Marketer > "What I don't really like is the quality of the payment plan and what's involved in the package" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056) KR Kashish R. Quality Assurance > "As a QA when i was searching for some good chatbot which covers all scnerios which user can ask in every situation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6824273) MA Michael A. Publisher > "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) JS Jen S. Owner > "It works really well and looking forward to using it on my websites as I scale my business to stay connected to customers." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6823342) KW Krzysztof W. CEO > "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291) Steven M. system technique > "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441) EA Edson A. CEO > "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058) AV Antonio V. VP > "Custom widgets look great, but some face lag, slow alerts, and pricey add-ons." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) VM Viv M. chief people officer > "slowly on loading hence needs some update for the best experience" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967) VR Verified Reviewer Founder > "I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835783) JH Jaden H. Technical Marketing Specialist > "If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___3591315) KS KRISANPAL S. Digital Marketing Executive > "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) JnP Jonatán P. Web Master > "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917) AS Arpita S. Software Developer > "I like about tidio that now I can directly chat with my potential clients from my portfolio website only." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639) MA Michael A. Publisher > "Customer support could not agree on why they were doing a bait and switch. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) PS Prashant S. Software Developer > "Integration with our website was simple, and the interface is clean enough for new users to learn quickly." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082) JB Jayden B. Screening Officer > "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908) [View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) TM Takfarinas M. Dr > "Now, the bot is helping us answer specific questions for our community and even generate some code (not always..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022373) MN Michael N. Founder > "Last, the API connection doesn’t really allow for historical context to be maintained, so if you want to..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014851) MN Michael N. Founder > "That saves us tens of thousands of dollars, opens up new revenue streams for specialists in certain areas and..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014851) SR Shaun R. Business Development > "I couldn't find a way to smoothly integrate with some third-party apps, read from data tables for things like..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5033595) MA Morne A. General Manager > "Furthermore we get to see the conversations from our prospective clients to further nurture our chatbot to answer..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5033612) AN Ankit N. Lead product manager > "I think there has to be an option to connect with human agent when chatbase is not able to respond It sometimes..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022119) TM Takfarinas M. Dr > "We have integrated this tool within our Brainstorm website, and on the user forum, we trained the bot on hundreds..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022373) IG Ivar G. Manager > "I use it for knowledge base chatbot and I can't get it to answer new questions correctly that haven't been..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015378) TT Thomas T. Product Director > "Overall, I think it's a decent option for companies who have a lot of valuable content and looking for way to..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5027542) MK Martin K. Experience Director > "Despite the base prompt there have been cases in which information was retrieved or shared outside of the..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5023270) JW Jim W. Operations Manager > "I love how quickly I was able to provide it information and then be able to have an intelligent conversation..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022071) TC Tom C. Director of Support > "For example, its not readily apparent where lead email addresses are stored." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022157) MA Morne A. General Manager > "Being able to tailor make a chatbot that shares relevant info about our business." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5033612) VR Verified Reviewer DPM > "Its not really don't like but im still learning how to prompt ChatGpt (therefore chatbase) to provide the most..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015149) MN Michael N. Founder > "Very exciting integrations and developments planned in the roadmap which will make this an incredible service." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014851) MD Martin D. CEO > "Support and documentation are missing or a bit short." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5030688) SR Shaun R. Business Development > "Chatbase is a game-changer for our businesses looking to improve customer engagement." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5033595) VR Verified Reviewer Director IT > "The limits on conversations/tokens becomes a roadblock." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5084081) AN Ankit N. Lead product manager > "Chatbot super easy to set up Intuitive settings Very easy to train Dashboard feature also give ability to see..." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022119) MM Michał M. CEO > "AI mistake and quality of response is still a little bit too low." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022149) Alberto C. Head of Marketing > "Truly one of the best options on the market for creating chat-bots with AI." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014674) MN Michael N. Founder > "The Chatbase team is trying but doesn’t respond to most users questions in the community forum. " [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014851) MB Mercy B. Content Manager > "It would be great if your FAQ page was slightly more detailed." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5021029) SP Saurabh P. Chief Architect > "Worst experience, crapy software, in responsive customer service and unethical policies." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___6189656) PB Paul B. Owner > "Absolutely superb, it has enabled me to build the first working bot in my sector." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015939) BS Brian S. Owner > "Not as good with trip planning as compared to reading uploads" [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014684) PM Phil M. President > "Easy setup and simple interface makes it for the beginner setups." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015213) HD Heather D. Owner > "This is a challenge when trying to communicate with leads." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5033738) MU Murat U. CEO > "You can adjust the automatic answers and it’s getting better everyday" [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014884) SD Sean D. CIO > "Lack of Security documentation." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022665) NH Nahid H. Founder > "Decent pricing and features like customization make it worth it" [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015345) JA Jin A. Digital Marketing > "Lack of customization." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5015121) BB Barrie B. Manager > "The Chatbot replies were fast, with very little waiting time." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5023127) SD Sean D. CIO > "Customer support can be a little unresponsive" [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5022665) MB Mercy B. Content Manager > "So far, Chatbase has seemed like the best option for us." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5021029) IA Isaiah A. IT Solutions Specialist > "I'm not a fan of how the bot can be imprecise at times." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014613) MB Mercy B. Content Manager > "I have no background in AI / chatbots and I picked it up very quickly." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5021029) EH Erik H. Director of Marketing > "No customer support." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5027764) CJ Cody J. Principal > "Chatbase is very easy to integrate into websites." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5014694) RH Rik H. \- > "Don't expect service or support anytime soon." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5028553) BB Barrie B. Manager > "We found it to be a successful project, and Chatbase was a great platform to have settled on." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5023127) MD Martin D. CEO > "all the work is lost." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5030688) MB Mercy B. Content Manager > "Your customer support team are great too." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5021029) EH Erik H. Director of Marketing > "Just terrible customer experience." [See full review](https://www.capterra.com/p/10012414/Chatbase/#Capterra___5027764) [View Reviews](https://www.capterra.com/p/10012414/Chatbase/reviews/) ## User interface [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) 4.73 (590) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) 4.26 (73) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Tidio Top features 30/31 - A/B Testing - AI Copilot - AI/Machine Learning - Augmented Analytics - Automated Responses - Automated Routing - Canned Responses - Chatbot - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support - Customer Surveys - Customizable Branding - For Sales/Marketing - Generative AI - Intent Recognition - Language Detection - Lead Capture - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pre-Configured Bot - Proactive Chat - Process/Workflow Automation - Query Suggestions - Sentiment Analysis - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features) Chatbase 7/31 - A/B Testing - AI Copilot - AI/Machine Learning - Augmented Analytics - Automated Responses - Automated Routing - Canned Responses - Chatbot - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support - Customer Surveys - Customizable Branding - For Sales/Marketing - Generative AI - Intent Recognition - Language Detection - Lead Capture - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pre-Configured Bot - Proactive Chat - Process/Workflow Automation - Query Suggestions - Sentiment Analysis - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/10012414/Chatbase/#features) ### Recognition Tidio is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to Chatbase ### Deployment & support Tidio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Chatbase Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Tidio - By Tidio - Located in United Kingdom - Founded in 2013 Chatbase - By Chatbase.co - Located in Canada - Founded in ## Popular Comparisons [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) $0/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/)[4.26 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) vs [Botsonic](https://www.capterra.com/p/10016782/Botsonic/)[4.79 (80)](https://www.capterra.com/p/10016782/Botsonic/reviews/) $19/month Price $16.67/month 3.9 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/10012414-10016782/Chatbase-vs-Botsonic) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $0/month Price $25/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/)[4.26 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) vs [Zipchat](https://www.capterra.com/p/10014211/Zipchat/)[4.85 (26)](https://www.capterra.com/p/10014211/Zipchat/reviews/) $19/month Price $49/month 3.9 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/10012414-10014211/Chatbase-vs-Zipchat) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $0/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $0/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $0/month Price $19/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) $0/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $0/month Price $69/month 4.6 Features 4.3 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-144040/Bitrix24-vs-Tidio-Chat) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $0/month Price $20/month 4.6 Features 4.5 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144040-169505/Tidio-Chat-vs-Zoho-Desk) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) $0/month Price $25/month 4.6 Features 4.4 4.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/136189-144040/Salesforce-vs-Tidio-Chat) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $0/month Price $19/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-144040/Pipedrive-vs-Tidio-Chat)