# Compare Tidio vs Crisp 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Tidio and Crisp based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144040-151292/Tidio-Chat-vs-Crisp --- # Tidio vs Crisp Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TidioCrisp2/4 selected [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [590 reviews](#user-reviews) Positive 568 Neutral 15 Negative 7 [## Crisp](https://www.capterra.com/p/151292/Crisp/)[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) Starting Price $45.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [147 reviews](#user-reviews) Positive 137 Neutral 6 Negative 4 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit High performer Feature ratings Single Sign On 4.4 Chat/Messaging 4.8 Real-Time Notifications 4.6 Real-Time Monitoring 4.8 Mobile Access 4.7 73%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.9 Real-Time Notifications 4.6 Real-Time Monitoring 4.7 Mobile Access 4.4 User satisfaction User satisfaction 4.7 User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 User satisfaction 4.6 User reviews[147](https://www.capterra.com/p/151292/Crisp/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.5 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from $45Other, Per Month - Free version - Free trial Best for Best for Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. Best for 600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales. ## User reviews Pros & cons MD Monika D. Software Engineer > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407) IS Ivica S. Digital Marketing Manager > "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311) CF Claudio F. CEO and Founder > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719) PS Paulo S. CEO > "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) KS KRISANPAL S. Digital Marketing Executive > "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) Greg R. ED > "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522) OM Ollie M. Business Support Technician > "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250) CJ Calvin J. Marketer > "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) GG GIUSEPPINA G. sales > "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save many..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542) Bryce P. Director > "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542) FB Francesco B. CEO > "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) KC Kara C. Owner > "I can't set the chat to the side on mobile like I can I desktop." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658) RM Rian M. Founder > "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399) FB Francesco B. CEO > "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) PS Paulo S. CEO > "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) AW Anna W. Customer Service and Sales Team Lead > "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) CJ Calvin J. Marketer > "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) AG Aryan G. Web developer > "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370) YM Yogita M. WordPress Developer > "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842) AS Arpita S. Software Developer > "I think it is not ideal when I had huge clients traffic from ads and linkedin posts." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639) CJ Calvin J. Marketer > "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) SS Shane S. CEO > "If you mis-define a workflow you can chew threw your billable conversations." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) Guillermo G. CEO > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093) ML Margaret L. Owner > "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) KS KRISANPAL S. Digital Marketing Executive > "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) KL Kathy L. CEO > "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811) AW Anna W. Customer Service and Sales Team Lead > "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) APP Aabbeygaius Prince P. Marketing Manager > "The chat templates are limited and not very flexible." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317) CP Chirag P. Web Designer > "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049) CS Cholavendhan S. MD > "Paid version is not affordable for small non profit education sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064) RH Ramisetty H. Support.com > "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290) KO Kenneth O. Communication Professional > "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917) PS Prashant S. Software Developer > "Integration with our website was simple, and the interface is clean enough for new users to learn quickly." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082) BJ Brendan J. Administrator > "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) IA Ilya A. CEO > "The new AI agent features are saving our office manage about 50% of the customer service chats work." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037) CJ Calvin J. Marketer > "Unfortunately, communication and support were a major disappointment." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) KF Karan F. Full Stack Developer > "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984) BJ Brendan J. Administrator > "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) AJ Abhishek J. Web Developer > "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805) AV Antonio V. VP > "Costly add-ons, branding removal pricey." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) CO Charles O. National Treasurer > "Tidio allows me to offer live chat to customers from anywhere across internet connection." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692) LL Lewis L. Co-founder > "Not integrated well with SaaS users." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299) TK Tejendra K. Full Stack Developer > "It help me to find the qualify saas leds for my startup and direct them to relevant tickets." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984) KS KRISANPAL S. Digital Marketing Executive > "Small businesses may not be able to afford this easily." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) IF Ian F. Owner > "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124) LA Lydia A. Teacher > "Pricing to remove branding is still too expensive" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104) PA Panchal A. Administrator > "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977) SC Shilton C. Information Officer / Communication > "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929) KS KRISANPAL S. Digital Marketing Executive > "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) BJ Brendan J. Administrator > "Our credit card was auto charged." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) SS Shane S. CEO > "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) ML Margaret L. Owner > "It is a little difficult to use at first. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) SS Shane S. CEO > "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) DA Domenic A. Data Analyst > "It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4795141) AV Antonio V. VP > "Live chat boosts engagement, and Lyro AI handles 70% of queries." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) Brandon H. CEO > "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles should..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981) VR Verified Reviewer SeniorvMarketing Manager > "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846) OS Ofwono S. Operator CCR > "The support team does not respond to inquiries in time and has slow software loading" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597) AM Abdelrhman M. support team > "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484) UM Usaama M. engineer > "Delays in sending notifications hence harding responses made by workers" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695) AV Antonio V. VP > "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) FW Fon W. CPO > "I followed the available tutorials, but still couldn't connect it to our domain." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) LRH LUIS RODRIGO H. Marketing and Branding Coordinator > "What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6826116) VR Verified Reviewer Marketer > "What I don't really like is the quality of the payment plan and what's involved in the package" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056) Roger A. Owner > "I like how it combines message and email in one platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080) MA Michael A. Publisher > "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) KR Kashish R. Quality Assurance > "As a QA when i was searching for some good chatbot which covers all scnerios which user can ask in every situation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6824273) KW Krzysztof W. CEO > "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291) JS Jen S. Owner > "It works really well and looking forward to using it on my websites as I scale my business to stay connected to customers." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6823342) EA Edson A. CEO > "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058) Steven M. system technique > "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441) VM Viv M. chief people officer > "slowly on loading hence needs some update for the best experience" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967) AV Antonio V. VP > "Custom widgets look great, but some face lag, slow alerts, and pricey add-ons." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) JH Jaden H. Technical Marketing Specialist > "If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___3591315) VR Verified Reviewer Founder > "I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835783) JnP Jonatán P. Web Master > "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917) KS KRISANPAL S. Digital Marketing Executive > "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) MA Michael A. Publisher > "Customer support could not agree on why they were doing a bait and switch. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) RM Rian M. Founder > "The live Chat with Tidio is a must have for all of our websites for our clients." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399) JB Jayden B. Screening Officer > "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908) [View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) LM Leandi M. Product Manager and Conversational AI > "It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7121178) LM Leandi M. Product Manager and Conversational AI > "There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7121178) LK Latisha K. Sales support specialist > "This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6843341) MN Maxxie N. Customer Support Team Lead > "Not being able to export a full chat transcript, not being able to filter chat based on specific dates" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6830613) JB Johnathan B. CEO > "A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6258529) OA Oleksandr A. CEO and Founder > "There is no option to mark conversations as unread. Because of this, our support department sometimes misses requests." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6785843) RL Roberta L. Head of Customer Operations > "For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118) IB Ivan B. Trainer and technical support for retail > "The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the chat..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6569035) VR Verified Reviewer CEO > "We've been using Crisp for about 7 years so far on one of our projects and our experience is great so we are integrating it into..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6778230) RL Roberta L. Head of Customer Operations > "When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118) VR Verified Reviewer VP of Marketing > "Crisp has one of the most generous free trials at 100 profiles and 2 seats." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6836657) LL Lydie L. Customer Support > "Some issues with our proxy (Crisp is not shown to every user)" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6838877) VR Verified Reviewer Founder > "We implemented it quickly and it was up and running without any major issues." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7042142) SS Santeri S. Tech Support Specialist > "Knowledge base editor uses Markdown, and the WYSIWYG editor isn't living up to the name (you don't always get what you see)." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6767094) IB Ivan B. Trainer and technical support for retail > "Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very familiar..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6569035) SL Steinar L. Co-founder > "I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6853478) Sayuj K. Server Operator > "Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___5072803) DV Dennis V. Founding Product Engineer > "The user interface sometimes is too bloated in the backoffice" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6760056) LL Lydie L. Customer Support > "I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6838877) SF Stefan F. Co-founder > "That we didn't implement it earlier and used Facebook Business Messenger chat (that sucks so hard)." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6755404) LK Latisha K. Sales support specialist > "Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up!" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6843341) JB Johnathan B. CEO > "Email campaign reporting isn't as detailed as I'd like" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6258529) VR Verified Reviewer Founder > "The service they give from their customer representatives is really good." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7042142) NV Nadia V. Support Manager > "You can't filter between live chat and emails" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___4896479) LL Lauritz L. Co-Founder > "Our customers are able to communicate with us seamlessly, and the whole interaction cycle feels incredibly polished." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6760062) FS Fernando S. Marketing Manager > "For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations with..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___4718730) FO Francisco O. Support Leader > "Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6787353) RK Richard K. Security & Privacy Consultant > "The conversation history view was a bit baffling to me at times." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___3502026) SM Sam M. Owner > "I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value immediately." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6887797) VR Verified Reviewer Director > "It is not possible to view rich-content emails i.e. no HTML emails." [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) ME Matthew E. CTO > "Crisp has enabled us to provide our customers with best-in-class support." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6769696) VR Verified Reviewer Director > "Even the: VIEW ORIGINAL EMAIL option does not fully work." [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) RL Roberta L. Head of Customer Operations > "Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118) VR Verified Reviewer Director > "They appear in plain-text and are unreadable." [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) KB Kateryna B. Product Manager > "I like that we can manage all our websites in one account and it's very easy to switch between them." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6313160) VR Verified Reviewer Director > "Well let me warn you, their email functionality is lacking!" [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) Savya S. Server Administrator > "Crisp has made it so much easier to communicate with customers, and provide a much better way to handle them using the chat bot..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___5000913) PD Pedro D. Customer Success Manager > "In addition to it, all data in PipeDrive is now mixed up since we attempted to integrate." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___2677551) [View Reviews](https://www.capterra.com/p/151292/Crisp/reviews/) ## User interface [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) 4.73 (590) [Crisp](https://www.capterra.com/p/151292/Crisp/) 4.56 (147) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Tidio Top features 32/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features) Crisp 30/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/151292/Crisp/#features) ### Recognition No recognitions have been awarded to Tidio No recognitions have been awarded to Crisp ### Deployment & support Tidio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Crisp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Tidio - By Tidio - Located in United Kingdom - Founded in 2013 Crisp - By Crisp - Located in France - Founded in 2015 ## Popular Comparisons [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,053)](https://www.capterra.com/p/135003/Slack/reviews/) $0/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,053)](https://www.capterra.com/p/135003/Slack/reviews/) $45/month Price $8.75/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-151292/Slack-vs-Crisp) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,716)](https://www.capterra.com/p/62194/LiveChat/reviews/) $0/month Price $25/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,754)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $45/month Price $15/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-151292/LiveAgent-vs-Crisp) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,754)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $0/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,716)](https://www.capterra.com/p/62194/LiveChat/reviews/) $45/month Price $25/month 4.4 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-151292/LiveChat-vs-Crisp) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) $0/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) $45/month Price $39/month 4.4 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/151292-164283/Crisp-vs-Zendesk) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,410)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $0/month Price $19/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,410)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $45/month Price $19/month 4.4 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-151292/Freshdesk-vs-Crisp) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) $0/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) $45/month Price $39/month 4.4 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-151292/Intercom-vs-Crisp)