# Compare Tidio vs Gorgias 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Tidio and Gorgias based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144040-155357/Tidio-Chat-vs-Gorgias

---

# Tidio vs Gorgias Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TidioGorgias2/4 selected

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [590 reviews](#user-reviews)

Positive

568

Neutral

15

Negative

7

[## Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

Starting Price

$60.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [134 reviews](#user-reviews)

Positive

125

Neutral

7

Negative

2

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,721 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

Single Sign On

4.4

Chat/Messaging

4.8

Real-Time Notifications

4.6

Real-Time Monitoring

4.8

Mobile Access

4.7

\--%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.4

Real-Time Notifications

NA

Real-Time Monitoring

NA

Mobile Access

3.9

User satisfaction

User satisfaction

4.7

User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.6

User reviews[134](https://www.capterra.com/p/155357/Gorgias/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.5

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$60Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

Best for

Customer experience, support, and marketing teams of DTC brands selling online with Ecommerce stores built on Shopify, BigCommerce, WooCommerce, Magento, and PrestaShop.

## User reviews

Pros & cons

MD

Monika D.

Software Engineer

> "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407)

IS

Ivica S.

Digital Marketing Manager

> "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311)

CF

Claudio F.

CEO and Founder

> "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719)

PS

Paulo S.

CEO

> "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

KS

KRISANPAL S.

Digital Marketing Executive

> "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

Greg R.

ED

> "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522)

OM

Ollie M.

Business Support Technician

> "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250)

Bryce P.

Director

> "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542)

GG

GIUSEPPINA G.

sales

> "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save many..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542)

KC

Kara C.

Owner

> "I can't set the chat to the side on mobile like I can I desktop."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658)

FB

Francesco B.

CEO

> "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

FB

Francesco B.

CEO

> "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

PS

Paulo S.

CEO

> "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

AW

Anna W.

Customer Service and Sales Team Lead

> "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

Guillermo G.

CEO

> "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093)

AG

Aryan G.

Web developer

> "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370)

KS

KRISANPAL S.

Digital Marketing Executive

> "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can help..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

AS

Arpita S.

Software Developer

> "I think it is not ideal when I had huge clients traffic from ads and linkedin posts."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639)

AW

Anna W.

Customer Service and Sales Team Lead

> "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

SS

Shane S.

CEO

> "If you mis-define a workflow you can chew threw your billable conversations."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

CP

Chirag P.

Web Designer

> "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049)

ML

Margaret L.

Owner

> "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

RH

Ramisetty H.

Support.com

> "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290)

KL

Kathy L.

CEO

> "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811)

IA

Ilya A.

CEO

> "The new AI agent features are saving our office manage about 50% of the customer service chats work."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037)

APP

Aabbeygaius Prince P.

Marketing Manager

> "The chat templates are limited and not very flexible."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317)

KF

Karan F.

Full Stack Developer

> "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984)

CS

Cholavendhan S.

MD

> "Paid version is not affordable for small non profit education sector."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064)

AJ

Abhishek J.

Web Developer

> "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805)

KO

Kenneth O.

Communication Professional

> "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917)

CO

Charles O.

National Treasurer

> "Tidio allows me to offer live chat to customers from anywhere across internet connection."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692)

BJ

Brendan J.

Administrator

> "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

TK

Tejendra K.

Full Stack Developer

> "It help me to find the qualify saas leds for my startup and direct them to relevant tickets."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984)

CJ

Calvin J.

Marketer

> "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

IF

Ian F.

Owner

> "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response,..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124)

BJ

Brendan J.

Administrator

> "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

RM

Rian M.

Founder

> "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399)

AV

Antonio V.

VP

> "Costly add-ons, branding removal pricey."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

PA

Panchal A.

Administrator

> "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977)

LL

Lewis L.

Co-founder

> "Not integrated well with SaaS users."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299)

KS

KRISANPAL S.

Digital Marketing Executive

> "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

KS

KRISANPAL S.

Digital Marketing Executive

> "Small businesses may not be able to afford this easily."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

SS

Shane S.

CEO

> "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

CJ

Calvin J.

Marketer

> "Unfortunately, communication and support were a major disappointment."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

SS

Shane S.

CEO

> "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

LA

Lydia A.

Teacher

> "Pricing to remove branding is still too expensive"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104)

AV

Antonio V.

VP

> "Live chat boosts engagement, and Lyro AI handles 70% of queries."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

SC

Shilton C.

Information Officer / Communication

> "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929)

CJ

Calvin J.

Marketer

> "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

BJ

Brendan J.

Administrator

> "Our credit card was auto charged."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

YM

Yogita M.

WordPress Developer

> "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842)

ML

Margaret L.

Owner

> "It is a little difficult to use at first. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

VR

Verified Reviewer

SeniorvMarketing Manager

> "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846)

DA

Domenic A.

Data Analyst

> "It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4795141)

AM

Abdelrhman M.

support team

> "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484)

Brandon H.

CEO

> "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles should..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981)

AV

Antonio V.

VP

> "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

OS

Ofwono S.

Operator CCR

> "The support team does not respond to inquiries in time and has slow software loading"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597)

CJ

Calvin J.

Marketer

> "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

UM

Usaama M.

engineer

> "Delays in sending notifications hence harding responses made by workers"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695)

LRH

LUIS RODRIGO H.

Marketing and Branding Coordinator

> "What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6826116)

FW

Fon W.

CPO

> "I followed the available tutorials, but still couldn't connect it to our domain."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653)

Roger A.

Owner

> "I like how it combines message and email in one platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080)

VR

Verified Reviewer

Marketer

> "What I don't really like is the quality of the payment plan and what's involved in the package"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056)

KR

Kashish R.

Quality Assurance

> "As a QA when i was searching for some good chatbot which covers all scnerios which user can ask in every situation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6824273)

MA

Michael A.

Publisher

> "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

JS

Jen S.

Owner

> "It works really well and looking forward to using it on my websites as I scale my business to stay connected to customers."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6823342)

KW

Krzysztof W.

CEO

> "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291)

Steven M.

system technique

> "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441)

EA

Edson A.

CEO

> "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058)

AV

Antonio V.

VP

> "Custom widgets look great, but some face lag, slow alerts, and pricey add-ons."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

VM

Viv M.

chief people officer

> "slowly on loading hence needs some update for the best experience"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967)

VR

Verified Reviewer

Founder

> "I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835783)

JH

Jaden H.

Technical Marketing Specialist

> "If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___3591315)

KS

KRISANPAL S.

Digital Marketing Executive

> "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

JnP

Jonatán P.

Web Master

> "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917)

AS

Arpita S.

Software Developer

> "I like about tidio that now I can directly chat with my potential clients from my portfolio website only."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639)

MA

Michael A.

Publisher

> "Customer support could not agree on why they were doing a bait and switch. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

PS

Prashant S.

Software Developer

> "Integration with our website was simple, and the interface is clean enough for new users to learn quickly."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082)

JB

Jayden B.

Screening Officer

> "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908)

[View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

FA

Frank A.

Head of Digital

> "The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

FA

Frank A.

Head of Digital

> "Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

FA

Frank A.

Head of Digital

> "Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

VR

Verified Reviewer

Sr Manager, Digital Marketing

> "The rules builder can get complicated fast if you're running a lot of automations."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7128752)

FA

Frank A.

Head of Digital

> "The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

VR

Verified Reviewer

Chief of Staff

> "For instance, you can't save a filtered view of the inbox to default to showing the oldest email first."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983)

JL

Jared L.

HR Manager

> "It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6678235)

VR

Verified Reviewer

Chief of Staff

> "Somewhat simple processes seem to be missing over much more complicated or much more detail oriented features being available."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983)

JN

Joshua N.

Application Specialist

> "It also assists with our conversion as we utilise the live chat to help assist customers as soon as possible to help them make a more..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6356148)

LA

Louis A.

Operations Analyst Project Manager

> "They should be much more open about that upfront. If you are using BigCommerce, you will not be able to take advantage of many of the..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6403690)

FA

Frank A.

Head of Digital

> "It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

SB

Stephany B.

Customer Support Manager

> "Sometimes it can be a little difficult to change automation features if you do not have prior training."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6595890)

VR

Verified Reviewer

Chief of Staff

> "There are definitely a lot of features that can benefit either the CSR or the managing team to monitor/measure KPIs though some more basic..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983)

HS

Hope S.

Customer support

> "Just the limited customization, and the interface is a bit overwhelming ."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6768004)

CB

Candace B.

Operations Manager

> "I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6786499)

AR

Albert R.

Customer Service Expert

> "The last few updates came with some UI changes that felt cluttered and unnecessary."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6784580)

JL

Jared L.

HR Manager

> "It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6678235)

FM

Freyxa M.

CUSTOMER ASSOCIATE TRAINER

> "But I don't like about this is that because of the same time that everything is on the same place is not really clear where everything is..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6765266)

RW

Ryan W.

System Admin

> "Also allows us to delegate work more evenly across our customer service agents."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320)

OY

Ozgur Y.

E-com Man

> "We were billed for $540 for nothing we used and now required to pay it."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6674751)

RW

Ryan W.

System Admin

> "Overall, it has helped speed up our response times and distribute work evenly among our workers."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320)

LA

Louis A.

Operations Analyst Project Manager

> "After launch, support can only be described as inconsistent, but consistently incompetent."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6403690)

Saskia M.

Senior Director Sales Marketing

> "With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___5011650)

OY

Ozgur Y.

E-com Man

> "Awful CS, wrong guidance and scam."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6674751)

Saskia M.

Senior Director Sales Marketing

> "A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___5011650)

LG

Latoya G.

Customer support agent

> "My least favourite is the when I close a ticket I immediately go to another one and it could be a ticket someone is assigned to, also if I'm..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3503583)

CB

Candace B.

Operations Manager

> "I'm always able to get a response from their team & they are constantly rolling out new updates."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6786499)

KF

Kenneth F.

Accounting

> "Moreover, the user interface is not particularly intuitive and can be quite difficult to navigate."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4634604)

RR

Rodrigo R.

Admin

> "Easy set up and the navigation for the customer on multiple shops platform"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6739547)

IH

Ingrid H.

Sales

> "closing tickets is more complicated than other providers"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3815639)

Sai R.

Client Project Manager

> "Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process!"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4895360)

VR

Verified Reviewer

Head of Customer Experience

> "Also, our returns integration is not the best for the team to be able to easily figure out the information, wish there was a better way that..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735217)

FM

Freyxa M.

CUSTOMER ASSOCIATE TRAINER

> "My whole experience has been Fair, many things can be used for friendly even though some things can be just better"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6765266)

Jessica S.

Marketing

> "We. will say we disliked their chat feature and we opt to only use their help desk/ticket management. "

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3172243)

JP

Juliette P.

CEO

> "The customer success team is very pleased with Gorgias: they just need to have one window open rather than 10 and it helps them prioritize..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6007458)

AM

Adrienne M.

Online & Marketing Manager

> "Unfortunately we did have some issues with email forwarding which the tech team weren't able to help find the cause so there were some..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2763824)

VR

Verified Reviewer

Software Engineer

> "I was able to easily view and edit my Shopify orders, and they provide full context of customer issues so that I can instantly reply to their..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4383108)

MV

Mark V.

Customer Experience Lead

> "Also, updates will occur and shut your entire team down without notice. When I reached out about this, they claimed there was no way to give..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

AR

Albert R.

Customer Service Expert

> "Overall, Gorgias has been our main ticketing platform and has been very reliable."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6784580)

MV

Mark V.

Customer Experience Lead

> "I have been trying to get a resolution for a request to close out a number of tickets that fit into a certain parameter but nothin has been..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

RW

Ryan W.

System Admin

> "It was quick to setup and get running at a reasonable price point."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320)

AB

Adam B.

Systems Administrator

> "Initial setup calls where a bit tedious because technical information was a bit lacking and Gorgias customer support isn't just a phone call..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084)

RR

Rodrigo R.

Admin

> "the overall experience was good, easy set up, navigation, good support"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6739547)

CB

Claire B.

Senior Ecommerce Manager

> "It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2741437)

LG

Luke G.

Head of Ecommerce

> "Onboarding was really easy and migrating our old tickets over was effortless."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6188411)

Kemal A.

Costumer Service

> "Sometimes there are users that have bug where their eyes are on every ticket they have opened."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2425725)

Eszter D.

Marketing manager

> "Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3116785)

TR

Trevor R.

COO

> "Some channels are also not compatible to be merged, so they must remain separate."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735336)

DE

Djedji E.

Agent

> "It is the best collaboration software for me."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6002733)

MV

Mark V.

Customer Experience Lead

> "Their engineering team is having issues keeping up with the many bugs the system has."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

MyY

Muhammad yaseen Y.

Saleman

> "That allow you to work efficiently and organized and make it exactly what you need."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4123008)

MO

Maria O.

Customer service department manager

> "There's a lot of updates and it tends to interrupt the workflow sometimes."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744226)

JR

Joanna R.

Owner

> "I love how it gives you customer information straight from Shopify."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4245141)

MV

Mark V.

Customer Experience Lead

> "It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

Amanda R.

Owner

> "It contains multiple systems in one place, allowing me to optimize customer service and save time."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3035262)

NM

Nicole M.

Community Manager

> "There is no good way to mass email customers and it's such a pain point."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735164)

Sigmund D.

Senior Workforce Analyst

> "Ease of use across multiple channels from social media to your own websites"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3644477)

AB

Adam B.

Systems Administrator

> "That being said the interface and menu system is cluttery."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084)

RL

Rebecca L.

Dance Teacher / CS Rep

> "It also made bringing new people onto the platform quick"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4243920)

AB

Adam B.

Systems Administrator

> "I do not use the product daily or in the same way our customer service team does..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084)

CC

Connor C.

Owner

> "I love the ability to write canned responses that contain dynamic variables that pertain to each customer."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3316088)

Pranav S.

Founder

> "Not good for scaled offshore customer service teams"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737424)

IH

Ingrid H.

Sales

> "it took a little time to get used to it, but now that I am more knowledgable it works well enough."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3815639)

MC

Melissa C.

Senior Community Manager

> "It's not the best experience on the customer's end."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737489)

[View Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/)

## User interface

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

4.73 (590)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)

4.64 (134)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Tidio

Top features

32/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features)

Gorgias

20/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/155357/Gorgias/#features)

### Recognition

Tidio is recognized as a top-rated tool in 1 Capterra Shortlist reports

Gorgias is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Tidio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Gorgias

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Tidio

-   By Tidio
-   Located in United Kingdom
-   Founded in 2013

Gorgias

-   By Gorgias
-   Located in United States
-   Founded in 2015

## Popular Comparisons

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

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$0/month

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4.6

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4.6

4.7

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[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

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$60/month

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4.5

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4.6

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[View full comparison](https://www.capterra.com/compare/155357-164283/Gorgias-vs-Zendesk)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

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$0/month

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4.6

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4.5

4.7

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[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$60/month

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$25/month

4.5

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4.4

4.6

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[View full comparison](https://www.capterra.com/compare/61368-155357/Salesforce-vs-Gorgias)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$0/month

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$15/month

4.6

Features

4.6

4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$60/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-155357/LiveAgent-vs-Gorgias)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$0/month

Price

$39/month

4.6

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$60/month

Price

$25/month

4.5

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-155357/LiveChat-vs-Gorgias)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

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$0/month

Price

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4.6

Features

4.3

4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,416)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$60/month

Price

$19/month

4.5

Features

4.3

4.6

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[View full comparison](https://www.capterra.com/compare/124981-155357/Freshdesk-vs-Gorgias)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/)

$0/month

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$39/month

4.6

Features

4.4

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

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$60/month

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4.5

Features

4.4

4.6

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[View full comparison](https://www.capterra.com/compare/155357-185973/Gorgias-vs-HelpDesk)