# Compare Tidio vs Freshchat 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Tidio and Freshchat based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144040-158117/Tidio-Chat-vs-Freshchat

---

# Tidio vs Freshchat Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TidioFreshchat2/4 selected

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [590 reviews](#user-reviews)

Positive

568

Neutral

15

Negative

7

[## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

Starting Price

₹1799.00/month

Value-for-Money

4.1

Functionality

4

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

Based on [145 reviews](#user-reviews)

Positive

119

Neutral

16

Negative

10

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,851 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Single Sign On

4.4

Chat/Messaging

4.8

Real-Time Notifications

4.6

Real-Time Monitoring

4.8

Mobile Access

4.7

61%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

4.8

Real-Time Notifications

3.9

Real-Time Monitoring

\--

Mobile Access

4.3

User satisfaction

User satisfaction

4.7

User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.2

User reviews[145](https://www.capterra.com/p/158117/Freshchat/reviews/)

Ease of use

4.3

Functionality

4.0

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

₹1799Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

Best for

Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.

## User reviews

Pros & cons

MD

Monika D.

Software Engineer

> "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407)

IS

Ivica S.

Digital Marketing Manager

> "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311)

KS

KRISANPAL S.

Digital Marketing Executive

> "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

ML

Margaret L.

Owner

> "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress,..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

CF

Claudio F.

CEO and Founder

> "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719)

PS

Paulo S.

CEO

> "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

OM

Ollie M.

Business Support Technician

> "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250)

Greg R.

ED

> "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522)

GG

GIUSEPPINA G.

sales

> "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542)

BJ

Brendan J.

Administrator

> "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

KS

KRISANPAL S.

Digital Marketing Executive

> "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

CJ

Calvin J.

Marketer

> "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

CP

Chirag P.

Web Designer

> "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049)

BJ

Brendan J.

Administrator

> "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

KF

Karan F.

Full Stack Developer

> "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984)

Bryce P.

Director

> "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542)

CO

Charles O.

National Treasurer

> "Tidio allows me to offer live chat to customers from anywhere across internet connection."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692)

KC

Kara C.

Owner

> "I can't set the chat to the side on mobile like I can I desktop."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658)

TK

Tejendra K.

Full Stack Developer

> "It help me to find the qualify saas leds for my startup and direct them to relevant tickets."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984)

FB

Francesco B.

CEO

> "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

FB

Francesco B.

CEO

> "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

AW

Anna W.

Customer Service and Sales Team Lead

> "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

RM

Rian M.

Founder

> "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399)

AG

Aryan G.

Web developer

> "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370)

KS

KRISANPAL S.

Digital Marketing Executive

> "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

AS

Arpita S.

Software Developer

> "I think it is not ideal when I had huge clients traffic from ads and linkedin posts."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639)

PS

Paulo S.

CEO

> "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

LL

Lewis L.

Co-founder

> "Not integrated well with SaaS users."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299)

CJ

Calvin J.

Marketer

> "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

SS

Shane S.

CEO

> "If you mis-define a workflow you can chew threw your billable conversations."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

YM

Yogita M.

WordPress Developer

> "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842)

KS

KRISANPAL S.

Digital Marketing Executive

> "Small businesses may not be able to afford this easily."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

CJ

Calvin J.

Marketer

> "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

APP

Aabbeygaius Prince P.

Marketing Manager

> "The chat templates are limited and not very flexible."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317)

Guillermo G.

CEO

> "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093)

CS

Cholavendhan S.

MD

> "Paid version is not affordable for small non profit education sector."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064)

Roger A.

Owner

> "I like how it combines message and email in one platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080)

CJ

Calvin J.

Marketer

> "Unfortunately, communication and support were a major disappointment."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

Steven M.

system technique

> "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441)

LA

Lydia A.

Teacher

> "Pricing to remove branding is still too expensive"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104)

AW

Anna W.

Customer Service and Sales Team Lead

> "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

AV

Antonio V.

VP

> "Costly add-ons, branding removal pricey."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

KS

KRISANPAL S.

Digital Marketing Executive

> "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

KL

Kathy L.

CEO

> "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811)

RH

Ramisetty H.

Support.com

> "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290)

BJ

Brendan J.

Administrator

> "Our credit card was auto charged."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

PS

Prashant S.

Software Developer

> "Integration with our website was simple, and the interface is clean enough for new users to learn quickly."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082)

KO

Kenneth O.

Communication Professional

> "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917)

IA

Ilya A.

CEO

> "The new AI agent features are saving our office manage about 50% of the customer service chats work."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037)

ML

Margaret L.

Owner

> "It is a little difficult to use at first. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

AJ

Abhishek J.

Web Developer

> "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent,..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805)

Brandon H.

CEO

> "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981)

YA

Youssuf A.

WordPress Instructor

> "I used it for more than 3 years, it is very awesome plugin I used it for my WordPress website and also I have recommend it to many people of my clients"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6850552)

OS

Ofwono S.

Operator CCR

> "The support team does not respond to inquiries in time and has slow software loading"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597)

AA

Akeem A.

Managing Partner

> "Tidio is a comprehensive platform for customer support that I use on a daily basis at workplace."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6872042)

UM

Usaama M.

engineer

> "Delays in sending notifications hence harding responses made by workers"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695)

IF

Ian F.

Owner

> "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124)

FW

Fon W.

CPO

> "I followed the available tutorials, but still couldn't connect it to our domain."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653)

PA

Panchal A.

Administrator

> "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977)

VR

Verified Reviewer

Marketer

> "What I don't really like is the quality of the payment plan and what's involved in the package"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056)

SS

Shane S.

CEO

> "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

MA

Michael A.

Publisher

> "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

SS

Shane S.

CEO

> "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

KW

Krzysztof W.

CEO

> "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291)

EF

Edward F.

Sales Operations Manager

> "Tidio stands out by offering personalized live chat to connect with customers more effectively."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6556403)

EA

Edson A.

CEO

> "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058)

TG

Tim G.

Customer Service Executive

> "Tidio helped us respond to questions more quickly - especially from new leads."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6860545)

VM

Viv M.

chief people officer

> "slowly on loading hence needs some update for the best experience"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967)

AV

Antonio V.

VP

> "Live chat boosts engagement, and Lyro AI handles 70% of queries."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

SC

Shilton C.

Information Officer / Communication

> "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929)

KK

Kara K.

Investment executive

> "Has good pricing and even better free seats for few users, I like the application as it provides notification for incoming chat, their new AI works..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6018733)

JnP

Jonatán P.

Web Master

> "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917)

TG

Tim G.

Customer Service Executive

> "It’s generated more conversations and made it easier to assist people even after hours."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6860545)

MA

Michael A.

Publisher

> "Customer support could not agree on why they were doing a bait and switch. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

VR

Verified Reviewer

SeniorvMarketing Manager

> "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846)

JB

Jayden B.

Screening Officer

> "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908)

AM

Abdelrhman M.

support team

> "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484)

FW

Fon W.

CPO

> "I least like never getting a response from the support team."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653)

AV

Antonio V.

VP

> "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

JAN

Jo-Ann N.

Owner

> "Quite difficult to set up conversation flows"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6051579)

[View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

VS

Vaishnava S.

Instructional designer

> "One of its biggest strengths is how it brings conversations from multiple channels into a single interface, making it much easier for..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7165490)

SN

Suresh N.

Government Consultant

> "Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059)

SN

Suresh N.

Government Consultant

> "All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059)

SS

Santhosh S.

Cybersecurity Specialist

> "It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244)

AM

Abhishek M.

Business Analyst

> "Freshchat brings customer conversations from different channels into one organized workspace, making it much easier to maintain..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100)

DM

Deepak M.

Engineer

> "Freshdesk still lacks some advanced AI capabilities and deeper automation features compared to newer platforms."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7151700)

AM

Abhishek M.

Business Analyst

> "Switching between chats is seamless, and the unified inbox helps agents respond more quickly without losing conversation history."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100)

KA

Kosana A.

QA Analyst

> "It is as expected for a chat support tool but doesn't have any feature that would make users from other competitors to switch to i.t"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189)

MJ

Mitali J.

Specialist programmer

> "Instead of replacing our support team, the AI reduced repetitive typing and gave agents a solid starting point for many conversations."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873)

AB

Akash B.

Configuration analyst

> "The AI capabilities feel basic and outdated."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7167728)

VJ

Vishnu J.

Software Engineer

> "It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708)

Mohd A.

Founder

> "We lost approximately 6,500 customer conversations permanently."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345)

SM

Shruti M.

Finance associate

> "Managing multiple customer chats has become more efficient, leading to quicker responses and a smoother support experience."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504)

Mohd A.

Founder

> "conversations lost forever."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345)

SM

Shruti M.

Finance associate

> "Conversations are well organized, ownership is clear, and internal notes help the team work together without losing important context."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504)

Kate O.

CEO

> "Also, it wouldn't integrate with ConvertKit."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350)

KA

Kosana A.

QA Analyst

> "Freshchat is one of the easiest chat support tools to use with a clean UI, simple navigation, and smooth chat routing."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189)

Kate O.

CEO

> "I could not figure out how to use or optimize it for my business."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350)

CW

Casey W.

Office Manager

> "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128)

KP

Karan P.

Business Development Representative

> "The mobile experience is not as smooth as what their competitors offer."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436)

MJ

Mitali J.

Specialist programmer

> "Suggested replies helped agents respond faster while maintaining consistency, especially during high-volume periods."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873)

VR

Verified Reviewer

Senior Product Manager

> "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013)

SB

Shaunak B.

Sr analyst

> "The operational visibility has helped our team stay organized and react quickly during busy periods."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178710)

JL

June L.

Founder

> "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646)

AT

Arun T.

Analyst

> "Very proactive live chatbot tool, simple to use and very good integrations, we integrated with our daily channels and it is effective."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7179504)

SM

Shubham M.

Software Engineer

> "Sometime the chatbot logo disappears and I have to reload the page to see it."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032)

BR

Bondada R.

Technician, Network Operations

> "make it easy to manage customer communication across multiple channels in one place."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7149697)

LG

Lecy G.

Reservations Specialist

> "We tried a couple of bots during our trial period and they did not function how we indented."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377)

OW

Okado W.

Marketing Manager

> "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973)

Arjun D.

Programs Head

> "Customer support was poor"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963)

MP

Manijith P.

Graphics Hardware Engineer

> "Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155890)

Darien C.

Associate Pastor

> "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654)

VJ

Vishnu J.

Software Engineer

> "The setup process is generally smooth, and day-to-day navigation is intuitive."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708)

LG

Lecy G.

Reservations Specialist

> "None of us could get the notifications to work."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377)

RM

Rohit M.

Project Manager

> "Freshchat is an efficient all-in-one communication platform that is easy to use and quick to implement."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168151)

Darien C.

Associate Pastor

> "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use,..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654)

CJ

Chandan J.

Product Designer

> "Chat and messaging are fast and reliable."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178247)

Shu S.

CEO

> "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

SS

Santhosh S.

Cybersecurity Specialist

> "One of the best value-for-money tools out there."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244)

DP

Darcey P.

Growth Associate

> "It's prone to bugs and very frequently would stop working and the widget disappear"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474)

CO

Carla O.

Manager

> "The check mark and double check mark to show when it is read is great as well."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605)

Don C.

Copywriter

> "I think some browsers do have features that block some users."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961)

OW

Okado W.

Marketing Manager

> "I easily respond even to non-english chats."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973)

Virginia G.

Preparadora Exámenes de Inglés

> "I found it a bit difficult to incorporate in my website."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404)

Phaneendra Kumar P.

CEO

> "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,,..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223)

Shu S.

CEO

> "I also asked if I could cancel it but they told me no because I made a one year commitment."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

CO

Carla O.

Manager

> "There is a record of previous chats that are easy to see and find."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605)

Shu S.

CEO

> "I am highly disappointed in the Freddy chatbot."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

[View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/)

## User interface

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

4.73 (590)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

4.16 (145)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Tidio

Top features

32/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features)

Freshchat

28/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/158117/Freshchat/#features)

### Recognition

Tidio is recognized as a top-rated tool in 1 Capterra Shortlist reports

Freshchat is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Tidio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Freshchat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Tidio

-   By Tidio
-   Located in United Kingdom
-   Founded in 2013

Freshchat

-   By Freshworks
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

$0/month

Price

$8.75/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

₹1799/month

Price

$8.75/month

4.0

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-158117/Slack-vs-Freshchat)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$0/month

Price

$25/month

4.6

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

₹1799/month

Price

$25/month

4.0

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-158117/LiveChat-vs-Freshchat)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$0/month

Price

$15/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

₹1799/month

Price

$15/month

4.0

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-158117/LiveAgent-vs-Freshchat)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$0/month

Price

$115/month

4.6

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

₹1799/month

Price

$115/month

4.0

Features

4.4

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/158117-164283/Freshchat-vs-Zendesk)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$0/month

Price

$19/month

4.6

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

₹1799/month

Price

$19/month

4.0

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-158117/Freshdesk-vs-Freshchat)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

$0/month

Price

$39/month

4.6

Features

4.4

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

₹1799/month

Price

$39/month

4.0

Features

4.4

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134347-158117/Intercom-vs-Freshchat)