# Compare Tidio vs tawk.to 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Tidio and tawk.to based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144040-167792/Tidio-Chat-vs-tawk-to

---

# Tidio vs tawk.to Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Tidiotawk.to2/4 selected

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [590 reviews](#user-reviews)

Positive

568

Neutral

15

Negative

7

[## tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [343 reviews](#user-reviews)

Positive

323

Neutral

13

Negative

7

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## Summary

* * *

Key features rated by users

Features selected based on 6,721 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

Single Sign On

4.4

Chat/Messaging

4.8

Real-Time Notifications

4.6

Real-Time Monitoring

4.8

Mobile Access

4.7

72%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.6

Real-Time Notifications

4.5

Real-Time Monitoring

4.4

Mobile Access

4.5

User satisfaction

User satisfaction

4.7

User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.6

User reviews[343](https://www.capterra.com/p/167792/tawk-to/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.6

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

Best for

Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page.

## User reviews

Pros & cons

MD

Monika D.

Software Engineer

> "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407)

IS

Ivica S.

Digital Marketing Manager

> "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311)

CF

Claudio F.

CEO and Founder

> "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719)

PS

Paulo S.

CEO

> "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

KS

KRISANPAL S.

Digital Marketing Executive

> "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

Greg R.

ED

> "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522)

OM

Ollie M.

Business Support Technician

> "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250)

Bryce P.

Director

> "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542)

GG

GIUSEPPINA G.

sales

> "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save many..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542)

KC

Kara C.

Owner

> "I can't set the chat to the side on mobile like I can I desktop."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658)

FB

Francesco B.

CEO

> "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

FB

Francesco B.

CEO

> "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

PS

Paulo S.

CEO

> "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

AW

Anna W.

Customer Service and Sales Team Lead

> "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

Guillermo G.

CEO

> "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093)

AG

Aryan G.

Web developer

> "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370)

KS

KRISANPAL S.

Digital Marketing Executive

> "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can help..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

AS

Arpita S.

Software Developer

> "I think it is not ideal when I had huge clients traffic from ads and linkedin posts."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639)

AW

Anna W.

Customer Service and Sales Team Lead

> "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

SS

Shane S.

CEO

> "If you mis-define a workflow you can chew threw your billable conversations."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

CP

Chirag P.

Web Designer

> "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049)

ML

Margaret L.

Owner

> "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

RH

Ramisetty H.

Support.com

> "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290)

KL

Kathy L.

CEO

> "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811)

IA

Ilya A.

CEO

> "The new AI agent features are saving our office manage about 50% of the customer service chats work."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037)

APP

Aabbeygaius Prince P.

Marketing Manager

> "The chat templates are limited and not very flexible."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317)

KF

Karan F.

Full Stack Developer

> "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984)

CS

Cholavendhan S.

MD

> "Paid version is not affordable for small non profit education sector."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064)

AJ

Abhishek J.

Web Developer

> "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805)

KO

Kenneth O.

Communication Professional

> "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917)

CO

Charles O.

National Treasurer

> "Tidio allows me to offer live chat to customers from anywhere across internet connection."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692)

BJ

Brendan J.

Administrator

> "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

TK

Tejendra K.

Full Stack Developer

> "It help me to find the qualify saas leds for my startup and direct them to relevant tickets."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984)

CJ

Calvin J.

Marketer

> "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

IF

Ian F.

Owner

> "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response,..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124)

BJ

Brendan J.

Administrator

> "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

RM

Rian M.

Founder

> "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399)

AV

Antonio V.

VP

> "Costly add-ons, branding removal pricey."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

PA

Panchal A.

Administrator

> "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977)

LL

Lewis L.

Co-founder

> "Not integrated well with SaaS users."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299)

KS

KRISANPAL S.

Digital Marketing Executive

> "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

KS

KRISANPAL S.

Digital Marketing Executive

> "Small businesses may not be able to afford this easily."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

SS

Shane S.

CEO

> "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

CJ

Calvin J.

Marketer

> "Unfortunately, communication and support were a major disappointment."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

SS

Shane S.

CEO

> "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

LA

Lydia A.

Teacher

> "Pricing to remove branding is still too expensive"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104)

AV

Antonio V.

VP

> "Live chat boosts engagement, and Lyro AI handles 70% of queries."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

SC

Shilton C.

Information Officer / Communication

> "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929)

CJ

Calvin J.

Marketer

> "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

BJ

Brendan J.

Administrator

> "Our credit card was auto charged."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

YM

Yogita M.

WordPress Developer

> "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842)

ML

Margaret L.

Owner

> "It is a little difficult to use at first. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

VR

Verified Reviewer

SeniorvMarketing Manager

> "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846)

DA

Domenic A.

Data Analyst

> "It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4795141)

AM

Abdelrhman M.

support team

> "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484)

Brandon H.

CEO

> "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles should..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981)

AV

Antonio V.

VP

> "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

OS

Ofwono S.

Operator CCR

> "The support team does not respond to inquiries in time and has slow software loading"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597)

CJ

Calvin J.

Marketer

> "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

UM

Usaama M.

engineer

> "Delays in sending notifications hence harding responses made by workers"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695)

LRH

LUIS RODRIGO H.

Marketing and Branding Coordinator

> "What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6826116)

FW

Fon W.

CPO

> "I followed the available tutorials, but still couldn't connect it to our domain."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653)

Roger A.

Owner

> "I like how it combines message and email in one platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080)

VR

Verified Reviewer

Marketer

> "What I don't really like is the quality of the payment plan and what's involved in the package"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056)

KR

Kashish R.

Quality Assurance

> "As a QA when i was searching for some good chatbot which covers all scnerios which user can ask in every situation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6824273)

MA

Michael A.

Publisher

> "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

JS

Jen S.

Owner

> "It works really well and looking forward to using it on my websites as I scale my business to stay connected to customers."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6823342)

KW

Krzysztof W.

CEO

> "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291)

Steven M.

system technique

> "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441)

EA

Edson A.

CEO

> "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058)

AV

Antonio V.

VP

> "Custom widgets look great, but some face lag, slow alerts, and pricey add-ons."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

VM

Viv M.

chief people officer

> "slowly on loading hence needs some update for the best experience"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967)

VR

Verified Reviewer

Founder

> "I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835783)

JH

Jaden H.

Technical Marketing Specialist

> "If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___3591315)

KS

KRISANPAL S.

Digital Marketing Executive

> "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

JnP

Jonatán P.

Web Master

> "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917)

AS

Arpita S.

Software Developer

> "I like about tidio that now I can directly chat with my potential clients from my portfolio website only."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639)

MA

Michael A.

Publisher

> "Customer support could not agree on why they were doing a bait and switch. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

PS

Prashant S.

Software Developer

> "Integration with our website was simple, and the interface is clean enough for new users to learn quickly."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082)

JB

Jayden B.

Screening Officer

> "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908)

[View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

AA

Aditya A.

Customer Service Representative

> "I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6788972)

HS

Harry S.

Head of CSM

> "Didn’t connect into other apps as welll as alternatives."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7052851)

HK

Harish K.

Lead Web Developer

> "It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924)

KK

Kenna K.

Digital Media Systems Lead

> "It doesn't integrate very well with our current software"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6812615)

CTB

Connor T. B.

Financial Operations Manager

> "Our customers now have a hotline to us during business hours, and it makes us look good on our response times."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844)

OS

Oscar S.

Operations Manager

> "Honestly, I can't remember a time when Tawk.to was not working or had issues."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7002774)

CTB

Connor T. B.

Financial Operations Manager

> "It decreased our call volume and helped us resolve B2B order challenges more easily."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844)

VR

Verified Reviewer

Web

> "Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794)

HK

Harish K.

Lead Web Developer

> "Tawk.to is a great option for handling client chats and quick questions right from our web projects."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924)

Rohit A.

Founder

> "It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5054586)

AWT

Aldrin Wilfred T.

Business Development Manager

> "The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4891464)

IA

Itunu A.

Customer service

> "The only problem I experienced with tawk.to is the moment you are not active on that page after a while it log you out or you even miss..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3817781)

VR

Verified Reviewer

CIMI

> "Especially if you are running a busy website and need a handy, user-friendly and efficient live chat tool that works on the desktop as..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4848467)

KM

Kavin M.

Web Developer

> "The one thing that I don't like is that they added the tawk.to branding in the free version."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4807268)

Carine Sylvie T.

Remote administrative assistant

> "As well as live chat, it allows you to build up a knowledge base to guide customers through most processes."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6025060)

VR

Verified Reviewer

Digital Marketing Executive

> "lack of automation capabilities and it is not interactive chatbot"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431)

SW

Steve W.

Director

> "It was also free to use."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6827247)

Ferşat Ö.

Owner

> "It has poor documentation and you must handle what you need by yourself."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5021570)

TB

Tyler B.

Digital Asset Manager

> "Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. "

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6041200)

VR

Verified Reviewer

Web

> "Poor customer service."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794)

Marianela F.

Water Treatment and Environmental Management Consultant

> "On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4515226)

RM

Rosalina M.

Executive Assistant

> "Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

Pascual G.

Project Manager

> "Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3735370)

JW

Jennifer W.

Accounts Receivable

> "Frequently have to restart the program due to not being able to open the chats or resize. If they could fix this, it would be back to..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4328539)

RM

Rosalina M.

Executive Assistant

> "Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

KP

Kathy P.

Owner

> "The only thing I find annoying with the program is, I have to log into my account on their website in order to show I was online."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4345865)

MS

Mark S.

Sales and Marketing

> "The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130)

RJ

Ryan J.

Founder

> "Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203)

MM

Marek M.

Senior IT Manager

> "I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4796555)

PE

Precious E.

Community Manager/Builder

> "I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4605712)

VR

Verified Reviewer

Digital Marketing Executive

> "It help us capture leads in live chat"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431)

Bill B.

President

> "For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543)

JN

Joseph N.

Information Technology Specialist

> "tawk.to integrated well with our website which makes it easy to communicate with online visitors."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6279458)

AT

Anurag T.

Technical Support Specialist

> "What I like least about tawk.to Sometimes it loses the connection and we need to reload it again"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4673012)

DK

Deepanshu K.

Reporting Manager

> "Interface is excellent."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6633324)

Ngalla B.

CEO

> "Sometimes I don't receive notifications especially when I'm not monitoring it."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4173060)

Dmitrijs M.

CTO

> "Tawk.to is a trustful side-kick for several of sites that we have developed."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5000759)

AH

Amrut H.

CSR

> "the chat notification music, that is toooooo loud"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642312)

Henri H.

Web designer

> "What's more, thanks to its plugin, it's easy to integrate into Wordpress websites."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5084698)

Bill B.

President

> "The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543)

RJ

Ryan J.

Founder

> "The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203)

OO

Oluwafisayo O.

Customer experience

> "Having alot of issues with network, disconnects customers and agents during chat."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3325889)

RM

Rosalina M.

Executive Assistant

> "Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

AR

Anthony R.

Owner

> "The only thing I always dislike about any software is the branding that comes along with it. "

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141)

KK

Kimmo K.

Customer Service Improvement Manager

> "Easy to get started with, comes with good reporting functions and good customer tracking."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4919476)

RM

Ryan M.

IT Manager

> "The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286)

VR

Verified Reviewer

Digital platform Architect

> "i never saw such a great support before with any software in my life, live chat, and live zoom call 2 members not only one to fix my..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#GetApp___3579927)

RM

Ryan M.

IT Manager

> "It's just not the best, we use it because it gives us good value for a cheaper price, but it's not consistent in how it handles things..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286)

HS

Hardik S.

Customer Relation Team

> "Since it's my regular job to communicate with our customers and the people who contact us with this software, This is really good..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317)

JL

Jorge L.

Marketing Manager

> "The Windows software it's not reliable at all. While the website side works perfectly, the other side doesn't keep up with that."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797)

MS

Mark S.

Sales and Marketing

> "This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130)

Ethan S.

Travel Consultant

> "The tracking tool is confusing and doesn't really display statistics clearly."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2190887)

Bill B.

President

> "With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543)

JL

Jorge L.

Marketing Manager

> "That forces you to use the web browser client which is not that convenient."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797)

Luke H.

Founder

> "I like the web notifications too and email if people chat as well as the app notification."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3950282)

Pemba Tshiring S.

SEO Specialist

> "Nothing that i don't like about the software its really easy to use and install and also the free version has more than enough features..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2788434)

KM

Kavin M.

Web Developer

> "The easy of access is awesome and the functionality is also good."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4807268)

SY

SERDAR Y.

Call Center Manager

> "It is a bit difficult to reach an official when we have technical problems"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2506650)

HS

Hardik S.

Customer Relation Team

> "The chat feature for support, which our customers use frequently, is a good part of this software."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317)

VJ

Viktoria J.

Customer Support

> "The backend was a bit complicated and had many options I never actually used."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2644034)

RM

Rosalina M.

Executive Assistant

> "Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761)

CN

Charan N.

Android developer

> "They do not have good SDK's to integrate into apps."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2325612)

AR

Anthony R.

Owner

> "Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141)

NJ

Nenad J.

Founder

> "it doesn't keep up UI and ease wise compared to paid tools -"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2695302)

VR

Verified Reviewer

Sales Manager

> "It helped me to increase my sales and to upgrade the user experience, and support."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3722437)

Chris H.

CEO

> "Tricky to manage users and see all messages sometimes"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2452263)

ET

Eliza T.

Digital Marketing Specialist

> "If you're looking to add a Live Chat option on your website, get this software RIGHT NOW!"

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4157273)

VIJETA K.

Digital Marketing Executive

> "Only incoming chat voice is a little irritating."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2175136)

VR

Verified Reviewer

GM

> "Client seem to enjoy the fact they can talk to us and it helps to convert users to clients."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3638731)

AG

Ankit G.

Founder

> "It's a no-brainer choice for anyone who isn't looking to spend much on a customer chat tool."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2708905)

CC

Cristina C.

webmaster

> "It works, it can be easily customized, it is very easy to be in contact with our possible clients and to answer to all those who just..."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4343538)

RM

Ryan M.

IT Manager

> "This is great and also part of what chat systems online suffer from, but this one seems even worse."

[See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286)

[View Reviews](https://www.capterra.com/p/167792/tawk-to/reviews/)

## User interface

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

4.73 (590)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

4.55 (343)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Tidio

Top features

32/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features)

tawk.to

23/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/167792/tawk-to/#features)

### Recognition

Tidio is recognized as a top-rated tool in 1 Capterra Shortlist reports

tawk.to is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value Live ChatSoftware (2022) 

### Deployment & support

Tidio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

tawk.to

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Tidio

-   By Tidio
-   Located in United Kingdom
-   Founded in 2013

tawk.to

-   By tawk.to
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/)

$0/month

Price

$8.75/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

vs

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,354)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

$0

Price

Contact vendor for pricing

4.4

Features

4.6

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/167792-180345/tawk-to-vs-WhatsApp)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$0/month

Price

$25/month

4.6

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/)

$0

Price

$8.75/month

4.4

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-167792/Slack-vs-tawk-to)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$0/month

Price

$15/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$0

Price

$25/month

4.4

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-167792/LiveChat-vs-tawk-to)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$0/month

Price

$39/month

4.6

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$0

Price

$15/month

4.4

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-167792/LiveAgent-vs-tawk-to)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$0/month

Price

$19/month

4.6

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

vs

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

$0

Price

$59/month

4.4

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/167015-167792/Text-Request-vs-tawk-to)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/)

$0/month

Price

$39/month

4.6

Features

4.4

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.55 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/)

vs

[Chatway](https://www.capterra.com/p/10014051/Chatway/)[4.90 (77)](https://www.capterra.com/p/10014051/Chatway/reviews/)

$0

Price

$0/month

4.4

Features

4.8

4.6

Ease of Use

5.0

[View full comparison](https://www.capterra.com/compare/167792-10014051/tawk-to-vs-Chatway)