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Tidio helps 300,000+ businesses of all sizes, including Glovo, Praktiker, and ADT Security offer timely support and generate sales with an AI-powered customer service software.
Solvemate helps medium-to-large customer service organisations improve their customer satisfaction, as well as that of their customer service organisations, as they have to deal with less repetition.
Bot for collecting leads are super powerful - easy to build conversation flow so the user thinks he talks with a real person great for automation.
The pricing for extra users is really the bad apect of this tool.
I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.
If you are looking for a chatbot, it is useless to go far, Tidio is the one for you.
With the auto-bot, the Tidio chat app has been fantastic for our business and capturing leads while we sleep. I've had a lot of fun building various automations to help us save time answering FAQs.
Will tell after few time more but i have problem to contact direct with people due timing.
Overall is brilliant app and best way to connect with my potential customers. I would recommend this platform for every small e-commerce business.
Its got limited export capability and some granular metrics I like to follow seem to be missing. Their add-on/upgrade structure also feels uneven and confusing.
The people behind Solvemate are really motivated and authentic. They made me feel like they really care about our needs as a company and we figured out together how to best use their product.
All training needed inquiries have to be closed individually, even when no more training is required loss of time.
The bot has a good usability. For us and our customers the bot is very useful digital tool and helps us to increase our efficiency.
It can be hard to understand how the algorithm works.
We have found a powerfull partner in Solvemate, with whom we were able to break new ground. Thanks for that great opportunity.
She was willing to help and resolve issues within such a short space of time...I cannot recommend her highly enough. The software itself is intuitive and easy to use.
Seth: Hey, my name is Seth, and I am the director at Camp Arrowwood. We are a summer camp in Tennessee and we are happy to award Tidio a five star review. Before we switched to Tidio chat, we were limping along with emails and phone calls, and we were using Freshchat and a couple other competitors. And tried out several, but we finally found Tidio and it offered a great solution for our organization. The main reason we decided to use Tidio is simply because it works really, really well. We're a smaller organization, so we don't have a tech team. And so, with Tidio, it was a great match of cost and ease of use, and we've had a great response to it. People actually use it. We're able to put it on our website through Squarespace, and it's able to help us connect with our customers in real time and have real time conversations with them, and it's very affordable. Tidio is one of the most simple programs I've ever used. It's simply a plugin paste to script into Squarespace or WordPress, whatever you're using, and then the interface is very simple. It's either web-based or you can download the app to have real time conversations with people who are on your website. If you were considering using Tidio, my main advice is to try it out. I think once you look at the customization, the ease of use and the features, especially being able to see the analytics of who's on your site, how long they've been there, also creating rules about, hey, if someone's on this page for this long, then I want this chat to pop up, I found it incredibly easy for our small team to use and it's helped us connect with our parents and customers a lot better. Try it out. Great price point. There's no need to spend hundreds of dollars a month or even thousands of dollars a month on another program.
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