# Compare Tidio vs ManageEngine ServiceDesk Plus 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ManageEngine ServiceDesk Plus and Tidio based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/144040-179501/Tidio-Chat-vs-ManageEngine-Service-Desk-Plus --- # ManageEngine ServiceDesk Plus vs Tidio Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ManageEngine ServiceDesk PlusTidio2/4 selected [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [## ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting Price $16.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [233 reviews](#user-reviews) Positive 210 Neutral 15 Negative 8 [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [590 reviews](#user-reviews) Positive 568 Neutral 15 Negative 7 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,309 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings Ticket Management 4.7 Real-Time Notifications 4.3 Customizable Fields 4.4 Third-Party Integrations 3.9 Performance Metrics \-- 79%Fit High performer Feature ratings Ticket Management 4.5 Real-Time Notifications 4.6 Customizable Fields 3.0 Third-Party Integrations 4.6 Performance Metrics 5.0 User satisfaction User satisfaction 4.4 User reviews[233](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.3 Customer support 4.2 User satisfaction 4.7 User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $16Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. Best for Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. ## User reviews Pros & cons EL Edier L. Network administrator > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets,..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) Jeff B. System Administrator > "The only thing I don't care for are ALL the options that can be done to customize the software for your organization. " [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7175290) CM Craig M. It infrastructure engineer > "It has been a reliable platform for managing service requests and operational support, helping teams stay organized and maintain high service..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7170710) YK Yurii K. Technical Support Specialist > "Maintenance of Linux based version could be a problem if your team is mostly Windows specialist." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) Kit L. IT Support Engineer > "Clean customisable UI, great integration with other products by manageengine, regular updates and features make the product enjoyable." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7150962) RV Robert V. IT Manager > "The customization of templates is a but difficult to understand how the layout works." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) Austin E. CTO > "Great ticketing system that has a lot of customizable features and ways to import emails into actionable items" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7102463) IP ISHWARI P. Trainee > "Mobile app limitations lack some features from the desktop version." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6779077) CQ Connor Q. IT Team Lead > "Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7114581) RV Robert V. IT Manager > "Some fields are not available for reporting such as the description." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) AV Ahmet V. System Network and İnformation Sec Manager > "The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) MS Manuel S. Engineer TI Sr. > "It does not maintain an integration with Microsoft applications." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6396780) Melih Ç. Team Leader > "It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are very..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) VR Verified Reviewer IT Manager > "there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the details..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4605698) EL Edier L. Network administrator > "We don't use all the options available for deployment but is good to know there are there in case the company situation change." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) Harry S. Systems & Digital Marketing Administrator > "Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4236551) Melih Ç. Team Leader > "I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) BS Boyang S. Junior Data Integration Developer > "For a comprehensive ITSM solution, it can be quite pricey." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4636210) YK Yurii K. Technical Support Specialist > "ManageEngine ServiceDesk Plus is a great tool for teams of any size." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) GV Gerardo V. Product Manager > "The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3525766) AV Ahmet V. System Network and İnformation Sec Manager > "Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) MT Michael T. Service Delivery Manager > "Lacks some configurability and isn't as flexible as top-tier products like ServiceNow" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3338320) Justin G. Director of IT > "ServiceDesk Plus has a free version available to my non-profit and has been most helpful in support ITSM for a small organization." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6647491) AW Andrew W. Radpro > "The only feature that is missing is the ability to turn back time." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___2560011) [View Reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) MD Monika D. Software Engineer > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407) IS Ivica S. Digital Marketing Manager > "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311) KS KRISANPAL S. Digital Marketing Executive > "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) ML Margaret L. Owner > "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) CF Claudio F. CEO and Founder > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719) PS Paulo S. CEO > "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) OM Ollie M. Business Support Technician > "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250) Greg R. ED > "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522) GG GIUSEPPINA G. sales > "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542) BJ Brendan J. Administrator > "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) KS KRISANPAL S. Digital Marketing Executive > "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) CJ Calvin J. Marketer > "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) CP Chirag P. Web Designer > "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049) BJ Brendan J. Administrator > "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) KF Karan F. Full Stack Developer > "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984) Bryce P. Director > "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542) CO Charles O. National Treasurer > "Tidio allows me to offer live chat to customers from anywhere across internet connection." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692) KC Kara C. Owner > "I can't set the chat to the side on mobile like I can I desktop." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658) TK Tejendra K. Full Stack Developer > "It help me to find the qualify saas leds for my startup and direct them to relevant tickets." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984) FB Francesco B. CEO > "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) FB Francesco B. CEO > "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) AW Anna W. Customer Service and Sales Team Lead > "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) RM Rian M. Founder > "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399) AG Aryan G. Web developer > "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370) KS KRISANPAL S. Digital Marketing Executive > "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) AS Arpita S. Software Developer > "I think it is not ideal when I had huge clients traffic from ads and linkedin posts." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639) PS Paulo S. CEO > "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) LL Lewis L. Co-founder > "Not integrated well with SaaS users." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299) CJ Calvin J. Marketer > "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) SS Shane S. CEO > "If you mis-define a workflow you can chew threw your billable conversations." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) YM Yogita M. WordPress Developer > "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842) KS KRISANPAL S. Digital Marketing Executive > "Small businesses may not be able to afford this easily." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) CJ Calvin J. Marketer > "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) APP Aabbeygaius Prince P. Marketing Manager > "The chat templates are limited and not very flexible." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317) Guillermo G. CEO > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093) CS Cholavendhan S. MD > "Paid version is not affordable for small non profit education sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064) Roger A. Owner > "I like how it combines message and email in one platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080) CJ Calvin J. Marketer > "Unfortunately, communication and support were a major disappointment." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) Steven M. system technique > "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441) LA Lydia A. Teacher > "Pricing to remove branding is still too expensive" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104) AW Anna W. Customer Service and Sales Team Lead > "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) AV Antonio V. VP > "Costly add-ons, branding removal pricey." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) KS KRISANPAL S. Digital Marketing Executive > "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) KL Kathy L. CEO > "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811) RH Ramisetty H. Support.com > "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290) BJ Brendan J. Administrator > "Our credit card was auto charged." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) PS Prashant S. Software Developer > "Integration with our website was simple, and the interface is clean enough for new users to learn quickly." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082) KO Kenneth O. Communication Professional > "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917) IA Ilya A. CEO > "The new AI agent features are saving our office manage about 50% of the customer service chats work." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037) ML Margaret L. Owner > "It is a little difficult to use at first. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) AJ Abhishek J. Web Developer > "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805) Brandon H. CEO > "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981) YA Youssuf A. WordPress Instructor > "I used it for more than 3 years, it is very awesome plugin I used it for my WordPress website and also I have recommend it to many people of my clients" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6850552) OS Ofwono S. Operator CCR > "The support team does not respond to inquiries in time and has slow software loading" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597) AA Akeem A. Managing Partner > "Tidio is a comprehensive platform for customer support that I use on a daily basis at workplace." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6872042) UM Usaama M. engineer > "Delays in sending notifications hence harding responses made by workers" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695) IF Ian F. Owner > "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124) FW Fon W. CPO > "I followed the available tutorials, but still couldn't connect it to our domain." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) PA Panchal A. Administrator > "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977) VR Verified Reviewer Marketer > "What I don't really like is the quality of the payment plan and what's involved in the package" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056) SS Shane S. CEO > "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) MA Michael A. Publisher > "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) SS Shane S. CEO > "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) KW Krzysztof W. CEO > "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291) EF Edward F. Sales Operations Manager > "Tidio stands out by offering personalized live chat to connect with customers more effectively." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6556403) EA Edson A. CEO > "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058) TG Tim G. Customer Service Executive > "Tidio helped us respond to questions more quickly - especially from new leads." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6860545) VM Viv M. chief people officer > "slowly on loading hence needs some update for the best experience" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967) AV Antonio V. VP > "Live chat boosts engagement, and Lyro AI handles 70% of queries." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) SC Shilton C. Information Officer / Communication > "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929) KK Kara K. Investment executive > "Has good pricing and even better free seats for few users, I like the application as it provides notification for incoming chat, their new AI works..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6018733) JnP Jonatán P. Web Master > "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917) TG Tim G. Customer Service Executive > "It’s generated more conversations and made it easier to assist people even after hours." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6860545) MA Michael A. Publisher > "Customer support could not agree on why they were doing a bait and switch. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) VR Verified Reviewer SeniorvMarketing Manager > "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846) JB Jayden B. Screening Officer > "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908) AM Abdelrhman M. support team > "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484) FW Fon W. CPO > "I least like never getting a response from the support team." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) AV Antonio V. VP > "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) JAN Jo-Ann N. Owner > "Quite difficult to set up conversation flows" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6051579) [View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ## User interface 4.40 (233) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) 4.73 (590) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important ManageEngine ServiceDesk Plus 28/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#features) Tidio Top features 36/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features) ### Recognition ManageEngine ServiceDesk Plus is recognized as a top-rated tool in 4 Capterra Shortlist reports Tidio is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support ManageEngine ServiceDesk Plus Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Tidio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ManageEngine ServiceDesk Plus - By ManageEngine - Located in United States - Founded in 1996 Tidio - By Tidio - Located in United Kingdom - Founded in 2013 ## Popular Comparisons [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $16/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-179501/Freshdesk-vs-ManageEngine-Service-Desk-Plus) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) $0/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $16/month Price $115/month 4.4 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-179501/Zendesk-vs-ManageEngine-Service-Desk-Plus) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $0/month Price $25/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $16/month Price R$35/month 4.4 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/179501-202528/ManageEngine-Service-Desk-Plus-vs-Milvus) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $0/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $16/month Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-179501/LiveAgent-vs-ManageEngine-Service-Desk-Plus) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $0/month Price $115/month 4.6 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) $16/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-179501/Freshservice-vs-ManageEngine-Service-Desk-Plus) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $0/month Price $19/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $16/month Price $20/month 4.4 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-179501/Zoho-Desk-vs-ManageEngine-Service-Desk-Plus) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) $0/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)