# Compare Tidio vs WhatsApp 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Tidio and WhatsApp based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144040-180345/Tidio-Chat-vs-WhatsApp

---

# Tidio vs WhatsApp Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TidioWhatsApp2/4 selected

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [590 reviews](#user-reviews)

Positive

568

Neutral

15

Negative

7

[## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.8

Customer Service

4.3

Reviews Sentiment

Based on [16,400 reviews](#user-reviews)

Positive

15,714

Neutral

572

Negative

114

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,851 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Single Sign On

4.4

Chat/Messaging

4.8

Real-Time Notifications

4.6

Real-Time Monitoring

4.8

Mobile Access

4.7

70%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.8

Real-Time Notifications

4.7

Real-Time Monitoring

NA

Mobile Access

4.8

User satisfaction

User satisfaction

4.7

User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.7

User reviews[16,400](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.7

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

Best for

WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale.

## User reviews

Pros & cons

MD

Monika D.

Software Engineer

> "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407)

IS

Ivica S.

Digital Marketing Manager

> "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311)

KS

KRISANPAL S.

Digital Marketing Executive

> "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

ML

Margaret L.

Owner

> "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress,..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

CF

Claudio F.

CEO and Founder

> "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719)

PS

Paulo S.

CEO

> "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

OM

Ollie M.

Business Support Technician

> "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250)

Greg R.

ED

> "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522)

GG

GIUSEPPINA G.

sales

> "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542)

BJ

Brendan J.

Administrator

> "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

KS

KRISANPAL S.

Digital Marketing Executive

> "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

CJ

Calvin J.

Marketer

> "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

CP

Chirag P.

Web Designer

> "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049)

BJ

Brendan J.

Administrator

> "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

KF

Karan F.

Full Stack Developer

> "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984)

Bryce P.

Director

> "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542)

CO

Charles O.

National Treasurer

> "Tidio allows me to offer live chat to customers from anywhere across internet connection."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692)

KC

Kara C.

Owner

> "I can't set the chat to the side on mobile like I can I desktop."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658)

TK

Tejendra K.

Full Stack Developer

> "It help me to find the qualify saas leds for my startup and direct them to relevant tickets."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984)

FB

Francesco B.

CEO

> "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

FB

Francesco B.

CEO

> "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

AW

Anna W.

Customer Service and Sales Team Lead

> "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

RM

Rian M.

Founder

> "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399)

AG

Aryan G.

Web developer

> "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370)

KS

KRISANPAL S.

Digital Marketing Executive

> "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

AS

Arpita S.

Software Developer

> "I think it is not ideal when I had huge clients traffic from ads and linkedin posts."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639)

PS

Paulo S.

CEO

> "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

LL

Lewis L.

Co-founder

> "Not integrated well with SaaS users."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299)

CJ

Calvin J.

Marketer

> "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

SS

Shane S.

CEO

> "If you mis-define a workflow you can chew threw your billable conversations."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

YM

Yogita M.

WordPress Developer

> "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842)

KS

KRISANPAL S.

Digital Marketing Executive

> "Small businesses may not be able to afford this easily."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

CJ

Calvin J.

Marketer

> "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

APP

Aabbeygaius Prince P.

Marketing Manager

> "The chat templates are limited and not very flexible."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317)

Guillermo G.

CEO

> "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093)

CS

Cholavendhan S.

MD

> "Paid version is not affordable for small non profit education sector."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064)

Roger A.

Owner

> "I like how it combines message and email in one platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080)

CJ

Calvin J.

Marketer

> "Unfortunately, communication and support were a major disappointment."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

Steven M.

system technique

> "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441)

LA

Lydia A.

Teacher

> "Pricing to remove branding is still too expensive"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104)

AW

Anna W.

Customer Service and Sales Team Lead

> "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

AV

Antonio V.

VP

> "Costly add-ons, branding removal pricey."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

KS

KRISANPAL S.

Digital Marketing Executive

> "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

KL

Kathy L.

CEO

> "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811)

RH

Ramisetty H.

Support.com

> "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290)

BJ

Brendan J.

Administrator

> "Our credit card was auto charged."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

PS

Prashant S.

Software Developer

> "Integration with our website was simple, and the interface is clean enough for new users to learn quickly."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082)

KO

Kenneth O.

Communication Professional

> "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917)

IA

Ilya A.

CEO

> "The new AI agent features are saving our office manage about 50% of the customer service chats work."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037)

ML

Margaret L.

Owner

> "It is a little difficult to use at first. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

AJ

Abhishek J.

Web Developer

> "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent,..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805)

Brandon H.

CEO

> "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981)

YA

Youssuf A.

WordPress Instructor

> "I used it for more than 3 years, it is very awesome plugin I used it for my WordPress website and also I have recommend it to many people of my clients"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6850552)

OS

Ofwono S.

Operator CCR

> "The support team does not respond to inquiries in time and has slow software loading"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597)

AA

Akeem A.

Managing Partner

> "Tidio is a comprehensive platform for customer support that I use on a daily basis at workplace."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6872042)

UM

Usaama M.

engineer

> "Delays in sending notifications hence harding responses made by workers"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695)

IF

Ian F.

Owner

> "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124)

FW

Fon W.

CPO

> "I followed the available tutorials, but still couldn't connect it to our domain."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653)

PA

Panchal A.

Administrator

> "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977)

VR

Verified Reviewer

Marketer

> "What I don't really like is the quality of the payment plan and what's involved in the package"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056)

SS

Shane S.

CEO

> "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

MA

Michael A.

Publisher

> "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

SS

Shane S.

CEO

> "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

KW

Krzysztof W.

CEO

> "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291)

EF

Edward F.

Sales Operations Manager

> "Tidio stands out by offering personalized live chat to connect with customers more effectively."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6556403)

EA

Edson A.

CEO

> "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058)

TG

Tim G.

Customer Service Executive

> "Tidio helped us respond to questions more quickly - especially from new leads."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6860545)

VM

Viv M.

chief people officer

> "slowly on loading hence needs some update for the best experience"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967)

AV

Antonio V.

VP

> "Live chat boosts engagement, and Lyro AI handles 70% of queries."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

SC

Shilton C.

Information Officer / Communication

> "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929)

KK

Kara K.

Investment executive

> "Has good pricing and even better free seats for few users, I like the application as it provides notification for incoming chat, their new AI works..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6018733)

JnP

Jonatán P.

Web Master

> "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917)

TG

Tim G.

Customer Service Executive

> "It’s generated more conversations and made it easier to assist people even after hours."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6860545)

MA

Michael A.

Publisher

> "Customer support could not agree on why they were doing a bait and switch. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

VR

Verified Reviewer

SeniorvMarketing Manager

> "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846)

JB

Jayden B.

Screening Officer

> "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908)

AM

Abdelrhman M.

support team

> "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484)

FW

Fon W.

CPO

> "I least like never getting a response from the support team."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653)

AV

Antonio V.

VP

> "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

JAN

Jo-Ann N.

Owner

> "Quite difficult to set up conversation flows"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6051579)

[View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Maragaret L.

Owner

> "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974)

VR

Verified Reviewer

IT Service Desk Analyst

> "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as photos..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164)

Michael Z.

Owner

> "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312)

VR

Verified Reviewer

Team Lead

> "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246)

CT

Cameron T.

IT Service Desk Analyst

> "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and the..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479)

VR

Verified Reviewer

Software Engineer

> "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429)

Eromal R.

Network Senior Operations Specialist Americas

> "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice calls,..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162)

AG

Amita G.

Learning and Development Coordinator

> "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026)

SH

Sophia H.

Patient Care Coordinator

> "The platform offers fast communication, end-to-end encryption for privacy, and the ability to share photos, videos, documents, and locations easily."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246)

SB

Scott B.

Electrician

> "I’m frustrated that statuses can’t exceed 30 seconds, this is forcing me to cut long videos and post multiples clips which is unnecessary more step."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7147576)

Cristin H.

Office manager

> "Being able to instantly drop pds, voice notes, and location tags makes it much faster and more agile than traditional email threads for daily operations"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164)

Seppe H.

Head of IT

> "Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133)

VR

Verified Reviewer

Team Lead

> "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246)

SM

Shriya M.

Assistant Trainee

> "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822)

SH

Sophia H.

Patient Care Coordinator

> "Its strong security features, cross-platform accessibility, and consistent performance make it an effective communication tool for both personal and professional use."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246)

VR

Verified Reviewer

Computer Engineer

> "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622)

VR

Verified Reviewer

Software Engineer

> "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429)

RS

Ravindra S.

Owner

> "Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972)

JEP

Jennifer Elizabeth P.

Backend Developer

> "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321)

MGB

Mary Grace B.

Dance Instructor

> "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747)

Eromal R.

Network Senior Operations Specialist Americas

> "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162)

Maisie C.

owner

> "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363)

GA

Gauri A.

Senior HR Manager

> "It is like I am giving them a demo of feature related to group calling or making them understand how filters work, which makes it easy for them to understand the features of..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7166920)

TW

Therrin W.

Tutor

> "Notifications can feel overwhelming, backup options are confusing, and privacy settings take effort to find at times no."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7102377)

Seppe H.

Head of IT

> "I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133)

CR

Cort R.

Data Analyst

> "Some limited functionality with group messaging and integration with data products limits it at times."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978)

Bishal S.

relationship manager

> "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862)

CK

Christina K.

Manager

> "If there is an invalid phone number that we are trying to reach out to, WhatsApp does not always let us know that it doesn't go through unless we go back and check it ourselves."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157080)

KL

Kat L.

Undisclosed

> "The app runs smoothly with very few bugs, makes communication fast and convenient, and is helpful for coordinating projects, sharing files, and staying connected."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291)

VR

Verified Reviewer

Software Engineer

> "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429)

JA

Jess A.

Creative designer.

> "I like the video calls and the group chats too which allow to send messages to multiple people at the same time"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7075716)

DC

Daniel C.

Benefits and Compliance Manager

> "I can't think of too many cons. If i had to give 1 I would say that I am unsure if you can turn off the Meta AI aspect/chat button which can be a bit annoying if you are..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159045)

Kassidy K.

Chiropractor

> "I love that it allows different group messages to allow team members to be involved in message threads that are applicable to them."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7095990)

VR

Verified Reviewer

Team leader

> "There’s a major privacy concern that anyone can use another app or third-party tool to scan your QR code and easily access your WhatsApp on their own device, without your..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131)

MW

Marita W.

Realtor

> "It syncs very well with my cellphone allowing me to make calls and send texts simply by downloading the app."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7167343)

Zeeshan N.

Site Executive Officer

> "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925)

TP

Tomica P.

Supervisor

> "It allows me to create as many group chats as possible and keep all the information within them."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782)

Portia A.

Nurse

> "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665)

Bliss B.

Administrative assistant Creative

> "What I like most is that all you need is an internet connection and you can chat , video call, or voice call anyone, anywhere It's an incredible value for money."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7087498)

KW

Kayla W.

hr

> "sometimes there are connection issues when audio and video calling people the signal is not as strong"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825)

AM

Andy M.

NA

> "It keeps me in touch within the UK with my family who live 300 miles away be it video, text or phone calls that cost nothing to make."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148110)

Michael Z.

Owner

> "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312)

VR

Verified Reviewer

Team leader

> "One of the best features is the ability to send multiple images, videos, or documents at once — which saves a lot of time."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131)

MN

Melissa N.

Owner

> "Sometimes since it is not my main messaging and calling app I can miss or forget to look at notifications"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7174782)

SM

Shriya M.

Assistant Trainee

> "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822)

AM

Ahmed M.

Freelancer

> "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365)

VR

Verified Reviewer

Digital coordinator

> "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964)

WR

Will R.

SR. HR Operations Specialist

> "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420)

ANJ

Aja Nurse J.

Student Leader

> "Sharing environmental activities, updates, and links across platforms was simple, and students could join with one click."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822)

KF

Kelvin F.

Owner

> "When I post photos or videos in status, they lost their original quality even in the profile, the photo quality drops"

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6870975)

RS

Ravindra S.

Owner

> "WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972)

Cynthia R.

Therapist

> "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950)

OB

Oluwatobi B.

Graduate Teaching Assistant

> "Personally, I believe WhatsApp is the number one social media platform for chatting or messaging with friends and family through audio or video call."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7083771)

BT

Brianna T.

Lead Editor

> "Unfortunately you have to go into the settings and individually mute large group chats."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241)

Lauren F.

Legal Secretary

> "I love the fairly new status feature where you can post images for all your contacts to see."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109668)

PP

Pronay P.

Consultant

> "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389)

Cristin H.

Office manager

> "WhatsApp serves a highly efficient real-time communication platform for small teams and client management."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164)

SK

Sam K.

Projects manager

> "The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7103498)

EJ

Ethan J.

Auditor

> "The app allows for video calls and mobile calls using internet instead of data."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105)

RM

Rachael M.

Healthcare Entrepreneur

> "Sometimes notifications stop working and you need to uninstall and reinstall the app."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081097)

RH

Ramona H.

Owner

> "I’ve used this App for personal messages, work messages, group chats (when I decided to go back to university for awhile) and even international communication, overall it’s easy..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7084094)

CSL

Charles-Stephen L.

CYM Media Generalist

> "You can lose data without realizing it thanks to the disappearing messages option."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7169889)

VR

Verified Reviewer

Team leader

> "Recent updates like group chat invites and news broadcasting channels have made the app even more versatile and trustworthy. Despite the privacy issue, WhatsApp has been my..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131)

RJ

Rashaad J.

Junior A and R Associate

> "Information can quickly be lost in conversations if ephemeral messages are enabled."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261)

MK

Maik K.

Content Creator

> "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260)

SRF

Sara Ruth F.

Manager

> "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or changing..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457)

Andrew B.

Managing Director

> "It allows for a cheap way of strengthening our business reach and ease of use for our customers to contact us / keep updated. "

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7107059)

Kian K.

Sales Manager

> "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041)

IA

Islam A.

free lancer

> "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307)

BA

BISHNU A.

Project Engineer

> "The quality of the images or even videos seem a bit off compared to say like Viber."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081398)

SRF

Sara Ruth F.

Manager

> "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for organizing..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457)

Parker W.

Teacher

> "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909)

KKF

Keise Kethlen F.

Home office

> "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups of..."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370)

Ragupathy S.

Freelancer

> "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077)

Stephanie W.

Owner

> "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513)

MK

Maik K.

Content Creator

> "There is no way to post status videos longer than30 seconds."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260)

SR

Sam R.

Residency Program Administrator

> "I especially love the voice message feature, where you can convey a good amount of information without typing a novel."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366)

KL

Kat L.

Undisclosed

> "One downside of WhatsApp is that customer support can be slow or limited when problems occur."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291)

Eromal R.

Network Senior Operations Specialist Americas

> "The chat interface is clean and allows for easy organization with pinned chats and group management."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162)

Bishal S.

relationship manager

> "Connectivity: The app needs internet, and that may be a problem in low connection places."

[See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862)

[View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/)

## User interface

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

4.73 (590)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

4.69 (16,400)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Tidio

Top features

32/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features)

WhatsApp

16/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/180345/WhatsApp/#features)

### Recognition

Tidio is recognized as a top-rated tool in 1 Capterra Shortlist reports

WhatsApp is recognized as a top-rated tool in 2 Capterra Shortlist reports

Best Value Live ChatSoftware (2026) 

### Deployment & support

Tidio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

WhatsApp

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Tidio

-   By Tidio
-   Located in United Kingdom
-   Founded in 2013

WhatsApp

-   By WhatsApp
-   Located in United States
-   Founded in

## Popular Comparisons

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

$0/month

Price

$8.75/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

Contact vendor for pricing

Price

$8.75/month

4.6

Features

4.6

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-180345/Slack-vs-WhatsApp)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$0/month

Price

$25/month

4.6

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Contact vendor for pricing

Price

$25/month

4.6

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-180345/LiveChat-vs-WhatsApp)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$0/month

Price

$15/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Contact vendor for pricing

Price

$15/month

4.6

Features

4.6

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-180345/LiveAgent-vs-WhatsApp)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$0/month

Price

$115/month

4.6

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

vs

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

Contact vendor for pricing

Price

$59/month

4.6

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$0/month

Price

$19/month

4.6

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Contact vendor for pricing

Price

$20/month

4.6

Features

4.5

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/169505-180345/Zoho-Desk-vs-WhatsApp)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

$0/month

Price

$39/month

4.6

Features

4.4

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Contact vendor for pricing

Price

$115/month

4.6

Features

4.4

4.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-180345/Zendesk-vs-WhatsApp)