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Tidio vs numia: Which is a better fit?

Updated on November 27th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,008 reviews from Customer Satisfaction users.
% Fit
Not enough reviews
Feature ratings
Customer Experience Management
4.7
Customizable Forms
--
Feedback Management
4.8
Reporting/Analytics
4.6
Survey/Poll Management
5.0
% Fit
Missing features
Not enough reviews
Feature ratings
Customer Experience Management
NA
Customizable Forms
NA
Feedback Management
--
Reporting/Analytics
--
Survey/Poll Management
NA
User satisfaction
4.7
User reviews459
Ease of use
4.6
Functionality
4.6
Value for money
4.5
Customer support
4.6
4.4
User reviews29
Ease of use
4.4
Functionality
4.2
Value for money
4.1
Customer support
4.2
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Tidio helps 300,000+ businesses of all sizes, including Glovo, Praktiker, and ADT Security offer timely support and generate sales with an AI-powered customer service software.

Banking, Insurance, Healthcare, Government Offices, Telcos, Services and Retail, Utilities

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-066ad0e6-b2ac-4ee6-64c5-08dc116f1ea4
Seth H
Director
5.0

Seth: Hey, my name is Seth, and I am the director at Camp Arrowwood. We are a summer camp in Tennessee and we are happy to award Tidio a five star review. Before we switched to Tidio chat, we were limping along with emails and phone calls, and we were using Freshchat and a couple other competitors. And tried out several, but we finally found Tidio and it offered a great solution for our organization. The main reason we decided to use Tidio is simply because it works really, really well. We're a smaller organization, so we don't have a tech team. And so, with Tidio, it was a great match of cost and ease of use, and we've had a great response to it. People actually use it. We're able to put it on our website through Squarespace, and it's able to help us connect with our customers in real time and have real time conversations with them, and it's very affordable. Tidio is one of the most simple programs I've ever used. It's simply a plugin paste to script into Squarespace or WordPress, whatever you're using, and then the interface is very simple. It's either web-based or you can download the app to have real time conversations with people who are on your website. If you were considering using Tidio, my main advice is to try it out. I think once you look at the customization, the ease of use and the features, especially being able to see the analytics of who's on your site, how long they've been there, also creating rules about, hey, if someone's on this page for this long, then I want this chat to pop up, I found it incredibly easy for our small team to use and it's helped us connect with our parents and customers a lot better. Try it out. Great price point. There's no need to spend hundreds of dollars a month or even thousands of dollars a month on another program.

How Capterra sources reviews
View all video reviews
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User interface
144040 video thumbnail}
1 Video
No videos provided by vendor
144040
5 screenshots
209594
3 screenshots

Tidio

Top Features
8/33
  • AI/Machine Learning
  • Alerts/Notifications
  • CES Survey Structure
  • Chat/Messaging
  • Complaint Monitoring
  • CRM
  • CSAT Survey Structure
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Forms
  • Customizable Templates
  • Data Visualization
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • NPS Survey Structure
  • Process/Workflow Automation
  • Search/Filter
  • Sentiment Analysis
  • SMS Messaging
  • Survey/Poll Management
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Activity Dashboard
  • Customer Database
  • Data Import/Export
  • Multi-Channel Communication
  • Performance Metrics
  • Reporting/Analytics
  • Social Media Integration
  • Third-Party Integrations
See All features
Hide Customer Satisfaction Software Features -

numia

0/33
Show Customer Satisfaction Software Features +
Tidio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
numia
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Tidio
  • By Tidio
  • Located in United Kingdom
  • Founded in 2013
numia
  • By numia
  • Located in Argentina
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