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Tidio vs ThriveDesk: Which is a better fit?

Updated on November 24th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,645 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
4.2
Support Ticket Management
4.3
Inbox Management
NA
Email Management
4.6
Call Center Management
NA
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
4.3
Support Ticket Management
4.8
Inbox Management
--
Email Management
4.8
Call Center Management
NA
User satisfaction
4.7
User reviews459
Ease of use
4.6
Functionality
4.6
Value for money
4.5
Customer support
4.6
4.7
User reviews37
Ease of use
4.8
Functionality
4.6
Value for money
4.8
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Tidio helps 300,000+ businesses of all sizes, including Glovo, Praktiker, and ADT Security offer timely support and generate sales with an AI-powered customer service software.

Customer service & help desk software specifically catered to eCommerce, SaaS and SMB.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-066ad0e6-b2ac-4ee6-64c5-08dc116f1ea4
Seth H
Director
5.0

Seth: Hey, my name is Seth, and I am the director at Camp Arrowwood. We are a summer camp in Tennessee and we are happy to award Tidio a five star review. Before we switched to Tidio chat, we were limping along with emails and phone calls, and we were using Freshchat and a couple other competitors. And tried out several, but we finally found Tidio and it offered a great solution for our organization. The main reason we decided to use Tidio is simply because it works really, really well. We're a smaller organization, so we don't have a tech team. And so, with Tidio, it was a great match of cost and ease of use, and we've had a great response to it. People actually use it. We're able to put it on our website through Squarespace, and it's able to help us connect with our customers in real time and have real time conversations with them, and it's very affordable. Tidio is one of the most simple programs I've ever used. It's simply a plugin paste to script into Squarespace or WordPress, whatever you're using, and then the interface is very simple. It's either web-based or you can download the app to have real time conversations with people who are on your website. If you were considering using Tidio, my main advice is to try it out. I think once you look at the customization, the ease of use and the features, especially being able to see the analytics of who's on your site, how long they've been there, also creating rules about, hey, if someone's on this page for this long, then I want this chat to pop up, I found it incredibly easy for our small team to use and it's helped us connect with our parents and customers a lot better. Try it out. Great price point. There's no need to spend hundreds of dollars a month or even thousands of dollars a month on another program.

How Capterra sources reviews
View all video reviews
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User interface
144040 video thumbnail}
1 Video
No videos provided by vendor
144040
5 screenshots
238111
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Tidio

Top Features
8/37
  • Autoresponders
  • Call Center Management
  • Chatbot
  • Collaboration Tools
  • Conversation Intelligence
  • CRM
  • Customer Portal
  • Dashboard
  • Data Security
  • Email Management
  • Gamification
  • Inbox Management
  • Interaction Tracking
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Live Chat
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Task Automation
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Automated Routing
  • Customizable Fields
  • Knowledge Base Management
  • Multi-Channel Communication
  • Surveys & Feedback
  • Third-Party Integrations
See All features
Hide Customer Service Software Features -

ThriveDesk

7/37
Show Customer Service Software Features +

ThriveDesk

  • Best Value Help Desk
    Software (2023)
  • Best Value Help Desk
    Software (2022)
Tidio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ThriveDesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Tidio
  • By Tidio
  • Located in United Kingdom
  • Founded in 2013
ThriveDesk
  • By ThriveDesk
  • Located in Bangladesh
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