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Tidio vs MyAlice: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 4,138 reviews from Help Desk users.
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
4.3
Prioritization
NA
Performance Metrics
--
Real-Time Notifications
4.5
Alerts/Escalation
4.6
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
4.9
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
--
User satisfaction
4.7
User reviews463
Ease of use
4.6
Functionality
4.6
Value for money
4.5
Customer support
4.6
4.7
User reviews17
Ease of use
4.9
Functionality
4.5
Value for money
4.7
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Tidio helps 300,000+ businesses of all sizes, including Glovo, Praktiker, and ADT Security offer timely support and generate sales with an AI-powered customer service software.

Ecommerce Manager , Ecommerce Developer , Ecommerce Business Owner , Customer Service Support Manager , Customer Support Specialist , Chatbot Developer

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-066ad0e6-b2ac-4ee6-64c5-08dc116f1ea4
Seth H
Director
5.0

Seth: Hey, my name is Seth, and I am the director at Camp Arrowwood. We are a summer camp in Tennessee and we are happy to award Tidio a five star review. Before we switched to Tidio chat, we were limping along with emails and phone calls, and we were using Freshchat and a couple other competitors. And tried out several, but we finally found Tidio and it offered a great solution for our organization. The main reason we decided to use Tidio is simply because it works really, really well. We're a smaller organization, so we don't have a tech team. And so, with Tidio, it was a great match of cost and ease of use, and we've had a great response to it. People actually use it. We're able to put it on our website through Squarespace, and it's able to help us connect with our customers in real time and have real time conversations with them, and it's very affordable. Tidio is one of the most simple programs I've ever used. It's simply a plugin paste to script into Squarespace or WordPress, whatever you're using, and then the interface is very simple. It's either web-based or you can download the app to have real time conversations with people who are on your website. If you were considering using Tidio, my main advice is to try it out. I think once you look at the customization, the ease of use and the features, especially being able to see the analytics of who's on your site, how long they've been there, also creating rules about, hey, if someone's on this page for this long, then I want this chat to pop up, I found it incredibly easy for our small team to use and it's helped us connect with our parents and customers a lot better. Try it out. Great price point. There's no need to spend hundreds of dollars a month or even thousands of dollars a month on another program.

How Capterra sources reviews
View all video reviews
Dave C
Director
4.0

Dave C.: Hi, my name is Dave. I'm a director of Design Agency, and today I'll be reviewing MyAlice, which I give four out of five stars. For more reviews like this, click the link. Below before using MyAlice, I used a few other live chat platforms, but the problem was either they did not have an integration with Shopify, or if they did the integration wasn't as solid. With MyAlice, the integration has been working great, and it's been a pleasure to kind of test out. What I love about MyAlice is that it has a very clean and easy to navigate dashboard. It's super easy to find things and set things up. I also love that their bot builder is drag and drop. You just click a button and you can easily move things around and get going with building your automated bot. Getting started with MyAlice was really easy. I was up and running within 10 to 15 minutes. You just sign up for an account and then you connect it with Shopify, or other platforms that you might use. And they've just made the process as simple as possible. If you're considering MyAlice, I highly recommend the free trial. You can get up and going and test out the full platform. You can even integrate it with whatever eCommerce platform you're using on the trial. That way you can really test it out and see if it's right for you.

How Capterra sources reviews
View all video reviews
User interface
144040 video thumbnail}
1 Video
242232 video thumbnail}
1 Video
144040
5 screenshots
No screenshots provided by vendor
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Tidio

Top Features
24/30
  • Collaboration Tools
  • Mobile App
  • Prioritization
  • Secure Data Storage
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Personalization
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

MyAlice

10/30
Show Help Desk Software Features +
Tidio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
MyAlice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Tidio
  • By Tidio
  • Located in United Kingdom
  • Founded in 2013
MyAlice
  • By Alice Labs
  • Located in Singapore
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