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Tidio vs watsonx Assistant: Which is a better fit?

Updated on February 5th, 2025
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Summary
Features in Chatbot
28
Best performer
30
  • Customer Experience Management
  • Customer Surveys
  • Customizable Branding
19
30
  • A/B Testing
User satisfaction
4.7
User reviews463
Ease of use
4.6
Functionality
4.6
Value for money
4.5
Customer support
4.6
4.4
User reviews10
Ease of use
4.5
Functionality
4.2
Value for money
4.2
Customer support
3.8
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Tidio helps 300,000+ businesses of all sizes, including Glovo, Praktiker, and ADT Security offer timely support and generate sales with an AI-powered customer service software.

Built for organizations of all sizes.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-066ad0e6-b2ac-4ee6-64c5-08dc116f1ea4
Seth H
Director
5.0

Seth: Hey, my name is Seth, and I am the director at Camp Arrowwood. We are a summer camp in Tennessee and we are happy to award Tidio a five star review. Before we switched to Tidio chat, we were limping along with emails and phone calls, and we were using Freshchat and a couple other competitors. And tried out several, but we finally found Tidio and it offered a great solution for our organization. The main reason we decided to use Tidio is simply because it works really, really well. We're a smaller organization, so we don't have a tech team. And so, with Tidio, it was a great match of cost and ease of use, and we've had a great response to it. People actually use it. We're able to put it on our website through Squarespace, and it's able to help us connect with our customers in real time and have real time conversations with them, and it's very affordable. Tidio is one of the most simple programs I've ever used. It's simply a plugin paste to script into Squarespace or WordPress, whatever you're using, and then the interface is very simple. It's either web-based or you can download the app to have real time conversations with people who are on your website. If you were considering using Tidio, my main advice is to try it out. I think once you look at the customization, the ease of use and the features, especially being able to see the analytics of who's on your site, how long they've been there, also creating rules about, hey, if someone's on this page for this long, then I want this chat to pop up, I found it incredibly easy for our small team to use and it's helped us connect with our parents and customers a lot better. Try it out. Great price point. There's no need to spend hundreds of dollars a month or even thousands of dollars a month on another program.

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User interface
144040 video thumbnail}
1 Video
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144040
5 screenshots
247516
3 screenshots

Tidio

Top Features
28/30
  • A/B Testing
  • Language Detection
  • AI/Machine Learning
  • Augmented Analytics
  • Automated Responses
  • Automated Routing
  • Canned Responses
  • Chatbot
  • Code-free Development
  • Contextual Guidance
  • Customer Experience Management
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • For Sales/Marketing
  • Intent Recognition
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Pre-Configured Bot
  • Proactive Chat
  • Process/Workflow Automation
  • Query Suggestions
  • Sentiment Analysis
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
See All features
Hide Chatbot Software Features -

watsonx Assistant

19/30
Show Chatbot Software Features +
Tidio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
watsonx Assistant
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Tidio
  • By Tidio
  • Located in United Kingdom
  • Founded in 2013
watsonx Assistant
  • By IBM
  • Located in United States
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