# Compare Tidio vs Zenvia Customer Cloud 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Tidio and Zenvia Customer Cloud based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/144040-265368/Tidio-Chat-vs-Zenvia-Conversion

---

# Tidio vs Zenvia Customer Cloud Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TidioZenvia Customer Cloud2/4 selected

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [590 reviews](#user-reviews)

Positive

568

Neutral

15

Negative

7

[## Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

3.8

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [359 reviews](#user-reviews)

Positive

277

Neutral

52

Negative

30

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,735 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

Single Sign On

4.4

Chat/Messaging

4.8

Real-Time Notifications

4.6

Real-Time Monitoring

4.8

Mobile Access

4.7

\--%Fit

Missing features

Not enough reviews

Feature ratings

Single Sign On

5.0

Chat/Messaging

4.1

Real-Time Notifications

NA

Real-Time Monitoring

\--

Mobile Access

4.4

User satisfaction

User satisfaction

4.7

User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.6

User satisfaction

4.1

User reviews[359](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

Ease of use

4.2

Functionality

3.8

Value for money

3.8

Customer support

4.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

Best for

Empresas de todos os portes que buscam vender mais e atender melhor, engajando clientes por meio de canais como WhatsApp e uso de chatbots.

## User reviews

Pros & cons

MD

Monika D.

Software Engineer

> "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407)

IS

Ivica S.

Digital Marketing Manager

> "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311)

CF

Claudio F.

CEO and Founder

> "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719)

PS

Paulo S.

CEO

> "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

KS

KRISANPAL S.

Digital Marketing Executive

> "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

Greg R.

ED

> "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522)

OM

Ollie M.

Business Support Technician

> "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250)

Bryce P.

Director

> "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542)

GG

GIUSEPPINA G.

sales

> "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save many..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542)

KC

Kara C.

Owner

> "I can't set the chat to the side on mobile like I can I desktop."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658)

FB

Francesco B.

CEO

> "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

FB

Francesco B.

CEO

> "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268)

PS

Paulo S.

CEO

> "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493)

AW

Anna W.

Customer Service and Sales Team Lead

> "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

Guillermo G.

CEO

> "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093)

AG

Aryan G.

Web developer

> "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370)

KS

KRISANPAL S.

Digital Marketing Executive

> "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

AS

Arpita S.

Software Developer

> "I think it is not ideal when I had huge clients traffic from ads and linkedin posts."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639)

AW

Anna W.

Customer Service and Sales Team Lead

> "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572)

SS

Shane S.

CEO

> "If you mis-define a workflow you can chew threw your billable conversations."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

CP

Chirag P.

Web Designer

> "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049)

ML

Margaret L.

Owner

> "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

RH

Ramisetty H.

Support.com

> "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290)

KL

Kathy L.

CEO

> "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811)

IA

Ilya A.

CEO

> "The new AI agent features are saving our office manage about 50% of the customer service chats work."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037)

APP

Aabbeygaius Prince P.

Marketing Manager

> "The chat templates are limited and not very flexible."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317)

KF

Karan F.

Full Stack Developer

> "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984)

KO

Kenneth O.

Communication Professional

> "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917)

AJ

Abhishek J.

Web Developer

> "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805)

BJ

Brendan J.

Administrator

> "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

CO

Charles O.

National Treasurer

> "Tidio allows me to offer live chat to customers from anywhere across internet connection."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692)

CJ

Calvin J.

Marketer

> "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

TK

Tejendra K.

Full Stack Developer

> "It help me to find the qualify saas leds for my startup and direct them to relevant tickets."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984)

BJ

Brendan J.

Administrator

> "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

IF

Ian F.

Owner

> "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response,..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124)

AV

Antonio V.

VP

> "Costly add-ons, branding removal pricey."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

RM

Rian M.

Founder

> "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399)

LL

Lewis L.

Co-founder

> "Not integrated well with SaaS users."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299)

PA

Panchal A.

Administrator

> "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977)

KS

KRISANPAL S.

Digital Marketing Executive

> "Small businesses may not be able to afford this easily."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

KS

KRISANPAL S.

Digital Marketing Executive

> "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

CS

Cholavendhan S.

MD

> "Paid version is not affordable for small non profit education sector."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064)

SS

Shane S.

CEO

> "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

CJ

Calvin J.

Marketer

> "Unfortunately, communication and support were a major disappointment."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

SS

Shane S.

CEO

> "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098)

LA

Lydia A.

Teacher

> "Pricing to remove branding is still too expensive"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104)

AV

Antonio V.

VP

> "Live chat boosts engagement, and Lyro AI handles 70% of queries."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

SC

Shilton C.

Information Officer / Communication

> "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929)

CJ

Calvin J.

Marketer

> "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

BJ

Brendan J.

Administrator

> "Our credit card was auto charged."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455)

YM

Yogita M.

WordPress Developer

> "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842)

ML

Margaret L.

Owner

> "It is a little difficult to use at first. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302)

VR

Verified Reviewer

SeniorvMarketing Manager

> "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846)

Brandon H.

CEO

> "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles should..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981)

AM

Abdelrhman M.

support team

> "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484)

OS

Ofwono S.

Operator CCR

> "The support team does not respond to inquiries in time and has slow software loading"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597)

AV

Antonio V.

VP

> "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

UM

Usaama M.

engineer

> "Delays in sending notifications hence harding responses made by workers"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695)

CJ

Calvin J.

Marketer

> "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905)

FW

Fon W.

CPO

> "I followed the available tutorials, but still couldn't connect it to our domain."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653)

LRH

LUIS RODRIGO H.

Marketing and Branding Coordinator

> "What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and..."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6826116)

VR

Verified Reviewer

Marketer

> "What I don't really like is the quality of the payment plan and what's involved in the package"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056)

Roger A.

Owner

> "I like how it combines message and email in one platform."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080)

MA

Michael A.

Publisher

> "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

KR

Kashish R.

Quality Assurance

> "As a QA when i was searching for some good chatbot which covers all scnerios which user can ask in every situation."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6824273)

KW

Krzysztof W.

CEO

> "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291)

JS

Jen S.

Owner

> "It works really well and looking forward to using it on my websites as I scale my business to stay connected to customers."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6823342)

EA

Edson A.

CEO

> "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058)

Steven M.

system technique

> "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441)

VM

Viv M.

chief people officer

> "slowly on loading hence needs some update for the best experience"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967)

AV

Antonio V.

VP

> "Custom widgets look great, but some face lag, slow alerts, and pricey add-ons."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342)

JH

Jaden H.

Technical Marketing Specialist

> "If you don't have at least a little bit of web development experience, creating certain things, like auto-responses, can be difficult."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___3591315)

VR

Verified Reviewer

Founder

> "I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835783)

JnP

Jonatán P.

Web Master

> "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917)

KS

KRISANPAL S.

Digital Marketing Executive

> "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249)

MA

Michael A.

Publisher

> "Customer support could not agree on why they were doing a bait and switch. "

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075)

AS

Arpita S.

Software Developer

> "I like about tidio that now I can directly chat with my potential clients from my portfolio website only."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639)

JB

Jayden B.

Screening Officer

> "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software"

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908)

PS

Prashant S.

Software Developer

> "Integration with our website was simple, and the interface is clean enough for new users to learn quickly."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082)

FW

Fon W.

CPO

> "I least like never getting a response from the support team."

[See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653)

[View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

JM

Jorge M.

Operations Associate

> "Creating new contacts or beginning conversations with new customers is critical to good service."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___6048423)

JM

Jorge M.

Operations Associate

> "It has little to no data on conversations, badges or labels are extremely hard to manage."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___6048423)

IL

Ivan L.

Marketing Manager

> "It is a tool that is constantly evolving and that allows us to use its new features in order to provide the best experience to our..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3045533)

Mahmoud A.

PROJECT MANAGER

> "I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3506572)

VR

Verified Reviewer

Software Engineer

> "Automatic assignment of new clients helps a lot in increasing the capacity in providing the service to our customers in the fastest..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3136982)

VR

Verified Reviewer

Analytics and Operations

> "As my title says, the worst part is Searching contacts and Contacting Sirena's Support Team, sometimes I need to look for a specific..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2475855)

CB

Cesar B.

IoT Expert

> "sirena allows us to serve our clients via whatsapp with 3 agents simultaneously at a very reasonable cost for our small business."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199449)

AI

Alonso I.

Ingeniero Industrial

> "Since you are having conversations with customers, sometimes de responses that customer do over a previous text are quite important. But..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2786642)

VR

Verified Reviewer

CEO

> "It is a perfect way to see and control all your customer service messages, get better answer times, and a more professional image to our..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2204995)

AA

Alfredo A.

Marketing manager

> "I don't like the change in the reports área the marketing report don't show You the sellings of another monts working on the same month..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199369)

GD

Gama D.

Coordinator

> "When the client needs immediate help, just enter his WhatsApp application and send us a message and we can answer him and solve his..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199219)

FC

Facundo C.

CEO

> "Several issues happened in the few months we have with the software, several outages, slow downs, some issues with some services, and the..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392333)

VR

Verified Reviewer

Software Engineer

> "The support for communications platforms like Whatsapp, Instagram, and Facebook is just awesome."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3136982)

VP

Volker P.

CEO

> "For the use that we would give it, the price is not sustainable."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2873956)

MM

Manuel M.

CEO

> "Sirena has helped us improved our customer service, we can transfer conversations through our team very rapidly, now our customer journey..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199225)

AD

Angel D.

Product Manager

> "Improving their customer support on integrations, they take too long to respond, they are short in personnel."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298)

NP

Natucha P.

CUSTOMER SUCCESS

> "It is a great tool but still checking if it is functional for our segment. Because they are not salespeople who use it, but analysts of..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2651447)

AL

Angel L.

Fundador

> "I didn´t like the login process, It doesn´t accept my normal password, Even when I try to change it."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2712427)

JG

Josefina G.

Proyect Manager

> "Its been a good year, Sirena help us to organize our customer relationship comunication"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3052011)

GN

Giovanna N.

CEO

> "It’s too slow and i had experienced two falls from the system in one month... When a client talks to us i receive in the app that messege..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392642)

DS

Daniel S.

MANAGER SALES ONLINE

> "We got it more clients and better the costumer flow."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2921701)

JL

Jorge L.

COO

> "The customer support in many times do not have a solution or an estimation of when the problems would be solved."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392829)

MR

Maria R.

Key account Excecutive

> "It is simple and basic to use, essay to use and comfortable at momment to respond a client."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3059452)

CR

Catalina R.

Marketing Manager

> "What I liked the least is the part of editing contacts and importing old databases."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2192066)

IL

Ivan L.

Marketing Manager

> "Highly recommended if you are looking to formalize communication through WhatsApp!"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3045533)

DL

DIEGO L.

ASISTENTE DE BI

> "THE API DON'T HAVE INFORMATION MORE THAN 30 DAYS TO DATA EXPORT"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2611518)

AD

Angel D.

Product Manager

> "The panel admin has wide range of features that makes really easy to do analytics on customer communications."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298)

José Luis R.

Ceo

> "sometimes technical problems occur causing delay in the delivery of information"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2212716)

CH

Chris H.

Admin

> "We have increased our capacity to handle customer questions easily and in a channel that our customers like."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2200734)

JF

Jeronimo F.

Marketing Assistant

> "Sometimes the app took almost 1 day to send my messages!"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2203208)

AD

Angel D.

Product Manager

> "They offer the possibility to interact with end users via API."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298)

JMC

Juan Martin C.

business developer

> "fails in some integrations."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2203215)

MM

Mayte M.

Marketing manager

> "The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2204878)

LP

Luis P.

CEO

> "Advertised CRM features were practically non existent."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2574815)

LY

Laura Y.

Marketing Manager

> "We work faster, easier and more organized, it makes the reports more efficient and easy for users to understand."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2226898)

AI

Ademilson I.

Coordenador

> "Problems in the testing phase that were not resolved by the support team"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2554929)

MT

Marcelo T.

Operations Director

> "Great for little companies, with few customers and few employees."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2826752)

BF

Bernardo F.

Gerente de Marketing

> "I'm having huge issues with its attendance."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032)

CI

Cristhian I.

JEFE DE SUCURSAL

> "IS A VERY GOOD SOFTWARE TO MANAGE OUR CLIENTS LEADS, VERY INTUITIVE AND AFFORDABLE"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2212402)

BF

Bernardo F.

Gerente de Marketing

> "Why is it so hard to be helped in this?"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032)

GD

Gama D.

Coordinator

> "The simple fact of having contact with the client immediately and easily is what I like the most."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199219)

MR

Murillo R.

Director - Partner

> "Bad experience, high expectations were not achieved"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2470523)

[View Reviews](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

## User interface

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

4.73 (590)

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

4.09 (359)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Tidio

Top features

32/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features)

Zenvia Customer Cloud

19/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/265368/Zenvia-Conversion/#features)

### Recognition

Tidio is recognized as a top-rated tool in 1 Capterra Shortlist reports

No recognitions have been awarded to Zenvia Customer Cloud

### Deployment & support

Tidio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zenvia Customer Cloud

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Tidio

-   By Tidio
-   Located in United Kingdom
-   Founded in 2013

Zenvia Customer Cloud

-   By Zenvia
-   Located in Brazil
-   Founded in 2004

## Popular Comparisons

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

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4.6

Features

4.6

4.7

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[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

vs

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$0/month

Price

Contact vendor for pricing

3.8

Features

4.6

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/180345-265368/WhatsApp-vs-Zenvia-Conversion)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$0/month

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$25/month

4.6

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/)

$0/month

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$8.75/month

3.8

Features

4.6

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-265368/Slack-vs-Zenvia-Conversion)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$0/month

Price

$15/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat)

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.09 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$0/month

Price

$15/month

3.8

Features

4.6

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-265368/LiveAgent-vs-Zenvia-Conversion)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$0/month

Price

$39/month

4.6

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$0/month

Price

$19/month

4.6

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

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$0/month

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$39/month

4.6

Features

4.4

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

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Features

4.3

4.7

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[View full comparison](https://www.capterra.com/compare/113540-144040/Bitrix24-vs-Tidio-Chat)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

vs

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$20/month

4.6

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4.5

4.7

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[View full comparison](https://www.capterra.com/compare/144040-169505/Tidio-Chat-vs-Zoho-Desk)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

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$0/month

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$25/month

4.6

Features

4.4

4.7

Ease of Use

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