Get Connected vs Sumac: Which is a better fit?

Overall, our experience has been good; definitely better than what we had previously. Based on some surveys, our volunteers do not seem to be as impressed or fond of it.

In some cases we have even stopped asking them to be involved in the process because it can cause them so much frustration.

The ease of use and mobile-friendly format have greatly improved our volunteer center's ability to efficiently connect those who want to volunteer with opportunities to help.

The feature to find an agency doesn't work. You can put in the agency name and it will no longer find it, but rather you have to look at the whole list.

It has been a phenomenal addition to our United Way. The staff and support have been exceptional and we are thrilled we made the switch.

I wouldn't email and wouldn't get a response for days to a week. I was always talking to someone new, so there was no relationship built.

This software provides a clean and beautiful user interface for volunteers looking for opportunities on our database.

This review will be mostly in regards to the service-learning module. Every semester we deal with a number of issues in regards to agency managers being confused about how to use the SLM.

We appreciate how easy Sumac is to use and how helpful the customer support team is when we’re in need of assistance. We’re a small shop with a tight budget, so Sumac is a great fit for us.

Kate K

Prior to installing Sumac, our receipting system was disorganized and inefficient, which cost us time and led to some donors being unhappy with their experience.

With Sumac, we got the perfect solution excellent customer service and an easy-to-use product at an affordable price.

The only problem we have encountered is to link our website donations to the program. We are still not sure where this glitch lies.

Having the ability to customize reports, information/data that you'd like to collect combined with great customer service has been a win for our organization.

Brett B

Office Administrator

For example, Having all gifts in the same group as any other notes and points of donor contact is rather frustrating due to the cluttered nature.

He was extremely patient and pleasant during the training process, which made it fun and easy.

It has always been because of my lack of knowledge of it's capabilities.